{"id":"https://openalex.org/W4414079779","doi":"https://doi.org/10.1109/access.2025.3606907","title":"PublicPulse: A Social Media Analysis Framework for Citizen Reactions to Government Actions","display_name":"PublicPulse: A Social Media Analysis Framework for Citizen Reactions to Government Actions","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4414079779","doi":"https://doi.org/10.1109/access.2025.3606907"},"language":"en","primary_location":{"id":"doi:10.1109/access.2025.3606907","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2025.3606907","pdf_url":null,"source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1109/access.2025.3606907","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072375083","display_name":"Amani Abu Jabal","orcid":"https://orcid.org/0000-0002-2247-8860"},"institutions":[{"id":"https://openalex.org/I230091363","display_name":"German Jordanian University","ror":"https://ror.org/02jgpyd84","country_code":"JO","type":"education","lineage":["https://openalex.org/I230091363"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Amani Abu Jabal","raw_affiliation_strings":["German Jordanian University, Amman, Jordan","German Jordanian University, Amman Madaba Street, Amman, Jordan"],"raw_orcid":"https://orcid.org/0000-0002-2247-8860","affiliations":[{"raw_affiliation_string":"German Jordanian University, Amman, Jordan","institution_ids":["https://openalex.org/I230091363"]},{"raw_affiliation_string":"German Jordanian University, Amman Madaba Street, Amman, Jordan","institution_ids":["https://openalex.org/I230091363"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090725903","display_name":"Abdullah Alfarrarjeh","orcid":"https://orcid.org/0000-0001-9912-641X"},"institutions":[{"id":"https://openalex.org/I230091363","display_name":"German Jordanian University","ror":"https://ror.org/02jgpyd84","country_code":"JO","type":"education","lineage":["https://openalex.org/I230091363"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Abdullah Alfarrarjeh","raw_affiliation_strings":["German Jordanian University, Amman, Jordan","German Jordanian University, Amman Madaba Street, Amman, Jordan"],"raw_orcid":"https://orcid.org/0000-0001-9912-641X","affiliations":[{"raw_affiliation_string":"German Jordanian University, Amman, Jordan","institution_ids":["https://openalex.org/I230091363"]},{"raw_affiliation_string":"German Jordanian University, Amman Madaba Street, Amman, Jordan","institution_ids":["https://openalex.org/I230091363"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019320716","display_name":"Reem Shtaiwi","orcid":null},"institutions":[{"id":"https://openalex.org/I230091363","display_name":"German Jordanian University","ror":"https://ror.org/02jgpyd84","country_code":"JO","type":"education","lineage":["https://openalex.org/I230091363"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Reem Shtaiwi","raw_affiliation_strings":["German Jordanian University, Amman, Jordan","German Jordanian University, Amman Madaba Street, Amman, Jordan"],"raw_orcid":"https://orcid.org/0009-0008-6265-3935","affiliations":[{"raw_affiliation_string":"German Jordanian University, Amman, Jordan","institution_ids":["https://openalex.org/I230091363"]},{"raw_affiliation_string":"German Jordanian University, Amman Madaba Street, Amman, Jordan","institution_ids":["https://openalex.org/I230091363"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058178293","display_name":"Samer Nofal","orcid":"https://orcid.org/0000-0002-0216-934X"},"institutions":[{"id":"https://openalex.org/I230091363","display_name":"German Jordanian University","ror":"https://ror.org/02jgpyd84","country_code":"JO","type":"education","lineage":["https://openalex.org/I230091363"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Samer Nofal","raw_affiliation_strings":["German Jordanian University, Amman, Jordan","German Jordanian University, Amman Madaba Street, Amman, Jordan"],"raw_orcid":"https://orcid.org/0000-0002-0216-934X","affiliations":[{"raw_affiliation_string":"German Jordanian University, Amman, Jordan","institution_ids":["https://openalex.org/I230091363"]},{"raw_affiliation_string":"German Jordanian University, Amman Madaba Street, Amman, Jordan","institution_ids":["https://openalex.org/I230091363"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026687469","display_name":"Christina B. Class","orcid":"https://orcid.org/0000-0001-8950-8414"},"institutions":[{"id":"https://openalex.org/I4210107832","display_name":"Ernst Abbe University of Applied Sciences Jena","ror":"https://ror.org/01rfnc002","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210107832"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Christina B. Class","raw_affiliation_strings":["Ernst-Abbe-Hochschule Jena, Jena, Germany"],"raw_orcid":"https://orcid.org/0000-0001-8950-8414","affiliations":[{"raw_affiliation_string":"Ernst-Abbe-Hochschule Jena, Jena, Germany","institution_ids":["https://openalex.org/I4210107832"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5067986688","display_name":"Ismail Hababeh","orcid":"https://orcid.org/0000-0002-9842-0585"},"institutions":[{"id":"https://openalex.org/I230091363","display_name":"German Jordanian University","ror":"https://ror.org/02jgpyd84","country_code":"JO","type":"education","lineage":["https://openalex.org/I230091363"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Ismail Hababeh","raw_affiliation_strings":["German Jordanian University, Amman, Jordan","German Jordanian University, Amman Madaba Street, Amman, Jordan"],"raw_orcid":"https://orcid.org/0000-0002-9842-0585","affiliations":[{"raw_affiliation_string":"German Jordanian University, Amman, Jordan","institution_ids":["https://openalex.org/I230091363"]},{"raw_affiliation_string":"German Jordanian University, Amman Madaba Street, Amman, Jordan","institution_ids":["https://openalex.org/I230091363"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":1850,"currency":"USD","value_usd":1850},"apc_paid":{"value":1850,"currency":"USD","value_usd":1850},"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.25929041,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"13","issue":null,"first_page":"157600","last_page":"157620"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9811000227928162,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9811000227928162,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9505000114440918,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.8317999839782715},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.8090999722480774},{"id":"https://openalex.org/keywords/dissemination","display_name":"Dissemination","score":0.7821999788284302},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6474999785423279},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6348999738693237},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.5983999967575073},{"id":"https://openalex.org/keywords/event","display_name":"Event (particle physics)","score":0.5526000261306763},{"id":"https://openalex.org/keywords/information-dissemination","display_name":"Information Dissemination","score":0.4406999945640564}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.8317999839782715},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.8090999722480774},{"id":"https://openalex.org/C101780184","wikidata":"https://www.wikidata.org/wiki/Q840576","display_name":"Dissemination","level":2,"score":0.7821999788284302},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6474999785423279},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6348999738693237},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5983999967575073},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5931000113487244},{"id":"https://openalex.org/C2779662365","wikidata":"https://www.wikidata.org/wiki/Q5416694","display_name":"Event (particle physics)","level":2,"score":0.5526000261306763},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4498000144958496},{"id":"https://openalex.org/C2779494480","wikidata":"https://www.wikidata.org/wiki/Q188728","display_name":"Information Dissemination","level":2,"score":0.4406999945640564},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.41370001435279846},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3619000017642975},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.33239999413490295},{"id":"https://openalex.org/C143275388","wikidata":"https://www.wikidata.org/wiki/Q92438","display_name":"Microblogging","level":3,"score":0.32409998774528503},{"id":"https://openalex.org/C2986587452","wikidata":"https://www.wikidata.org/wiki/Q938438","display_name":"Statistical analysis","level":2,"score":0.3077999949455261},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.30300000309944153},{"id":"https://openalex.org/C171686336","wikidata":"https://www.wikidata.org/wiki/Q3532085","display_name":"Topic model","level":2,"score":0.2827000021934509},{"id":"https://openalex.org/C180872759","wikidata":"https://www.wikidata.org/wiki/Q874405","display_name":"Social group","level":2,"score":0.27730000019073486},{"id":"https://openalex.org/C144486260","wikidata":"https://www.wikidata.org/wiki/Q1457237","display_name":"Media event","level":2,"score":0.2720000147819519},{"id":"https://openalex.org/C114713312","wikidata":"https://www.wikidata.org/wiki/Q7551269","display_name":"Social network analysis","level":3,"score":0.27160000801086426},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.26510000228881836},{"id":"https://openalex.org/C95986675","wikidata":"https://www.wikidata.org/wiki/Q185168","display_name":"Quantitative analysis (chemistry)","level":2,"score":0.26420000195503235},{"id":"https://openalex.org/C110379092","wikidata":"https://www.wikidata.org/wiki/Q1571836","display_name":"Social environment","level":2,"score":0.260699987411499},{"id":"https://openalex.org/C134698397","wikidata":"https://www.wikidata.org/wiki/Q17946","display_name":"Public opinion","level":3,"score":0.2547999918460846},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2524999976158142}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/access.2025.3606907","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2025.3606907","pdf_url":null,"source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:ffd9d09d6213480ca445a500d1a9ed08","is_oa":true,"landing_page_url":"https://doaj.org/article/ffd9d09d6213480ca445a500d1a9ed08","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Access, Vol 13, Pp 157600-157620 (2025)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1109/access.2025.3606907","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2025.3606907","pdf_url":null,"source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W1814023381","https://openalex.org/W1985892006","https://openalex.org/W2002254183","https://openalex.org/W2003998314","https://openalex.org/W2024180862","https://openalex.org/W2048442462","https://openalex.org/W2056944867","https://openalex.org/W2071469498","https://openalex.org/W2075669799","https://openalex.org/W2076839555","https://openalex.org/W2091089224","https://openalex.org/W2099813784","https://openalex.org/W2111741784","https://openalex.org/W2121001699","https://openalex.org/W2123442489","https://openalex.org/W2152311353","https://openalex.org/W2159544539","https://openalex.org/W2168332560","https://openalex.org/W2170890002","https://openalex.org/W2171060319","https://openalex.org/W2221728952","https://openalex.org/W2509750308","https://openalex.org/W2537481002","https://openalex.org/W2548245916","https://openalex.org/W2584934697","https://openalex.org/W2624716518","https://openalex.org/W2784225923","https://openalex.org/W2792883466","https://openalex.org/W2923490508","https://openalex.org/W2947414555","https://openalex.org/W2964122032","https://openalex.org/W2971016465","https://openalex.org/W3012393643","https://openalex.org/W3034870045","https://openalex.org/W3036326023","https://openalex.org/W4200302253","https://openalex.org/W4226389225","https://openalex.org/W4303980867","https://openalex.org/W4316468083","https://openalex.org/W4394923803"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2078289086","https://openalex.org/W2067645484"],"abstract_inverted_index":{"Social":[0],"media":[1,30,45,69,87,163],"has":[2,101],"grown":[3],"significantly,":[4],"attracting":[5],"more":[6,10],"people":[7],"who":[8],"spend":[9],"time":[11],"on":[12],"these":[13,150],"platforms":[14],"and":[15,39,55,64,80,91,135,165,216],"share":[16],"vast":[17],"amounts":[18],"of":[19,76,98,138,173,190,205,226],"information":[20,33],"about":[21,34,122,144],"their":[22,35,62,166],"daily":[23],"lives.":[24],"Consequently,":[25],"governments":[26,79],"use":[27],"such":[28,47],"social":[29,44,68,86,162],"to":[31,89,112,160,181,193,207,214],"disseminate":[32],"achievements,":[36],"updated":[37],"laws,":[38],"decisions.":[40],"Simultaneously,":[41],"citizens":[42],"find":[43],"platforms,":[46],"as":[48,53],"Facebook,":[49],"X":[50],"(previously":[51],"known":[52],"Twitter),":[54],"Instagram,":[56],"appealing":[57],"virtual":[58],"spaces":[59],"for":[60,187],"expressing":[61],"thoughts":[63],"opinions.":[65],"In":[66],"brief,":[67],"is":[70],"becoming":[71],"an":[72,123],"increasingly":[73,103],"vital":[74],"channel":[75],"communication":[77],"between":[78],"citizens.":[81],"As":[82],"a":[83,136,154,171,183,188,194],"result,":[84],"analyzing":[85],"data":[88],"understand":[90],"predict":[92],"public":[93,120,184],"sentiment":[94,106,114,121,128,174,185],"in":[95,210],"the":[96,145,208,223],"context":[97,225],"government-related":[99],"events":[100,204],"become":[102],"important.":[104],"While":[105],"analysis":[107,129,175,180],"methods":[108,130,176],"can":[109],"be":[110],"employed":[111],"mine":[113],"from":[115,212],"individual":[116],"posts,":[117],"estimating":[118],"collective":[119],"event":[124],"remains":[125],"challenging.":[126],"Specifically,":[127],"are":[131],"associated":[132,167],"with":[133,178,222],"inaccuracies,":[134],"group":[137],"individuals":[139],"may":[140],"express":[141],"contradicting":[142],"opinions":[143],"same":[146],"event.":[147,196],"To":[148],"address":[149],"challenges,":[151],"we":[152],"propose":[153],"novel":[155],"framework":[156,198],"named":[157],"\u201cPublicPulse\u201d,":[158],"designed":[159],"analyze":[161],"posts":[164,191],"metadata.":[168],"PublicPulse":[169],"incorporates":[170],"set":[172,189],"along":[177],"statistical":[179],"generate":[182],"score":[186],"related":[192],"specific":[195],"The":[197],"was":[199],"empirically":[200],"evaluated":[201],"using":[202],"several":[203],"interest":[206],"government":[209],"Jordan":[211],"2018":[213],"2022":[215],"demonstrated":[217],"accurate":[218],"results":[219],"when":[220],"compared":[221],"historical":[224],"governmental":[227],"actions.":[228]},"counts_by_year":[],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}