{"id":"https://openalex.org/W4406612648","doi":"https://doi.org/10.1109/wsc63780.2024.10838828","title":"Service Level Prediction in Non-Markovian Nonstationary Queues: A Simulation-Based Deep Learning Approach","display_name":"Service Level Prediction in Non-Markovian Nonstationary Queues: A Simulation-Based Deep Learning Approach","publication_year":2024,"publication_date":"2024-12-15","ids":{"openalex":"https://openalex.org/W4406612648","doi":"https://doi.org/10.1109/wsc63780.2024.10838828"},"language":"en","primary_location":{"id":"doi:10.1109/wsc63780.2024.10838828","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc63780.2024.10838828","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 Winter Simulation Conference (WSC)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://upcommons.upc.edu/bitstreams/69175a50-3ebf-40c0-a509-6fcd5c59081a/download","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5115947440","display_name":"Spyros Garyfallos","orcid":null},"institutions":[{"id":"https://openalex.org/I9617848","display_name":"Universitat Polit\u00e8cnica de Catalunya","ror":"https://ror.org/03mb6wj31","country_code":"ES","type":"education","lineage":["https://openalex.org/I9617848"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Spyros Garyfallos","raw_affiliation_strings":["Universitat Politècnica de Catalunya,Department of Computer Architecture,Barcelona,Catalunya,SPAIN"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitat Politècnica de Catalunya,Department of Computer Architecture,Barcelona,Catalunya,SPAIN","institution_ids":["https://openalex.org/I9617848"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057611804","display_name":"Yunan Liu","orcid":"https://orcid.org/0000-0001-9961-2610"},"institutions":[{"id":"https://openalex.org/I137902535","display_name":"North Carolina State University","ror":"https://ror.org/04tj63d06","country_code":"US","type":"education","lineage":["https://openalex.org/I137902535"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yunan Liu","raw_affiliation_strings":["North Carolina State University,Department of Industrial and Systems Engineering,Raleigh,NC,USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"North Carolina State University,Department of Industrial and Systems Engineering,Raleigh,NC,USA","institution_ids":["https://openalex.org/I137902535"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112687246","display_name":"Pere Barlet-Ros","orcid":null},"institutions":[{"id":"https://openalex.org/I9617848","display_name":"Universitat Polit\u00e8cnica de Catalunya","ror":"https://ror.org/03mb6wj31","country_code":"ES","type":"education","lineage":["https://openalex.org/I9617848"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Pere Barlet-Ros","raw_affiliation_strings":["Universitat Politècnica de Catalunya,Department of Computer Architecture,Barcelona,Catalunya,SPAIN"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitat Politècnica de Catalunya,Department of Computer Architecture,Barcelona,Catalunya,SPAIN","institution_ids":["https://openalex.org/I9617848"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047620483","display_name":"Alberto Cabellos-Aparicio","orcid":null},"institutions":[{"id":"https://openalex.org/I9617848","display_name":"Universitat Polit\u00e8cnica de Catalunya","ror":"https://ror.org/03mb6wj31","country_code":"ES","type":"education","lineage":["https://openalex.org/I9617848"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Alberto Cabellos-Aparicio","raw_affiliation_strings":["Universitat Politècnica de Catalunya,Department of Computer Architecture,Barcelona,Catalunya,SPAIN"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitat Politècnica de Catalunya,Department of Computer Architecture,Barcelona,Catalunya,SPAIN","institution_ids":["https://openalex.org/I9617848"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8079,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.88267974,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"2655","last_page":"2666"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9740999937057495,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9740999937057495,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11344","display_name":"Traffic Prediction and Management Techniques","score":0.9009000062942505,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/markov-process","display_name":"Markov process","score":0.7209805250167847},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7209641933441162},{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.5616074204444885},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.5098899602890015},{"id":"https://openalex.org/keywords/deep-learning","display_name":"Deep learning","score":0.49680355191230774},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.4810381233692169},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.4104975461959839},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.1998869776725769},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.15091106295585632},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.1175796389579773}],"concepts":[{"id":"https://openalex.org/C159886148","wikidata":"https://www.wikidata.org/wiki/Q176645","display_name":"Markov process","level":2,"score":0.7209805250167847},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7209641933441162},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.5616074204444885},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.5098899602890015},{"id":"https://openalex.org/C108583219","wikidata":"https://www.wikidata.org/wiki/Q197536","display_name":"Deep learning","level":2,"score":0.49680355191230774},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.4810381233692169},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.4104975461959839},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.1998869776725769},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.15091106295585632},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1175796389579773}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/wsc63780.2024.10838828","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc63780.2024.10838828","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 Winter Simulation Conference (WSC)","raw_type":"proceedings-article"},{"id":"pmh:oai:upcommons.upc.edu:2117/447234","is_oa":true,"landing_page_url":"https://hdl.handle.net/2117/447234","pdf_url":"https://upcommons.upc.edu/bitstreams/69175a50-3ebf-40c0-a509-6fcd5c59081a/download","source":{"id":"https://openalex.org/S4377196262","display_name":"UPCommons institutional repository (Universitat Polit\u00e8cnica de Catalunya)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I9617848","host_organization_name":"Universitat Polit\u00e8cnica de Catalunya","host_organization_lineage":["https://openalex.org/I9617848"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference report"}],"best_oa_location":{"id":"pmh:oai:upcommons.upc.edu:2117/447234","is_oa":true,"landing_page_url":"https://hdl.handle.net/2117/447234","pdf_url":"https://upcommons.upc.edu/bitstreams/69175a50-3ebf-40c0-a509-6fcd5c59081a/download","source":{"id":"https://openalex.org/S4377196262","display_name":"UPCommons institutional repository (Universitat Polit\u00e8cnica de Catalunya)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I9617848","host_organization_name":"Universitat Polit\u00e8cnica de Catalunya","host_organization_lineage":["https://openalex.org/I9617848"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference report"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4406612648.pdf","grobid_xml":"https://content.openalex.org/works/W4406612648.grobid-xml"},"referenced_works_count":33,"referenced_works":["https://openalex.org/W1992006513","https://openalex.org/W2012217178","https://openalex.org/W2039698234","https://openalex.org/W2061099614","https://openalex.org/W2083010719","https://openalex.org/W2144005446","https://openalex.org/W2145749084","https://openalex.org/W2150389904","https://openalex.org/W2162884168","https://openalex.org/W2186886629","https://openalex.org/W2317867187","https://openalex.org/W2357509710","https://openalex.org/W2617357713","https://openalex.org/W2786239396","https://openalex.org/W2794780833","https://openalex.org/W2977973695","https://openalex.org/W2992629954","https://openalex.org/W3026254773","https://openalex.org/W3047127288","https://openalex.org/W3086913918","https://openalex.org/W3145380367","https://openalex.org/W3201361438","https://openalex.org/W4310365801","https://openalex.org/W4317792318","https://openalex.org/W4380369235","https://openalex.org/W4385245566","https://openalex.org/W6638824847","https://openalex.org/W6639118987","https://openalex.org/W6640820311","https://openalex.org/W6675365184","https://openalex.org/W6779798815","https://openalex.org/W6850063286","https://openalex.org/W6857036137"],"related_works":["https://openalex.org/W4375867731","https://openalex.org/W2611989081","https://openalex.org/W2731899572","https://openalex.org/W4230611425","https://openalex.org/W4294635752","https://openalex.org/W4304166257","https://openalex.org/W4383066092","https://openalex.org/W4380075502","https://openalex.org/W2928328943","https://openalex.org/W2115248066"],"abstract_inverted_index":{"Empirical":[0],"studies":[1],"have":[2],"shown":[3],"that":[4,70],"real-life":[5,122],"queueing":[6,43,65],"systems,":[7],"such":[8],"as":[9],"contact":[10],"centers,":[11],"exhibit":[12],"non-Markovian":[13],"and":[14,119],"nonstationary":[15,42],"behaviors.":[16],"Consequently,":[17],"analyzing":[18],"their":[19],"performance":[20,99,118],"poses":[21],"significant":[22],"challenges.":[23],"In":[24],"this":[25],"paper,":[26],"we":[27],"propose":[28],"a":[29],"simulation-based":[30],"autoregressive":[31],"deep":[32],"learning":[33,104],"algorithm":[34],"(SADLA)":[35],"for":[36],"predicting":[37],"service":[38,123],"levels":[39],"in":[40],"non-Markovian,":[41],"systems.":[44,66,124],"Our":[45,67],"method":[46],"leverages":[47],"modern":[48],"recurrent":[49],"neural":[50,107],"networks,":[51,108],"which":[52],"are":[53],"trained":[54],"on":[55],"synthetic":[56],"data":[57],"to":[58,86,112],"capture":[59],"the":[60,103,113,116],"intrinsic":[61],"spatio-temporal":[62],"characteristics":[63],"of":[64,83,92,106,115,121],"findings":[68],"demonstrate":[69],"SADLA":[71],"achieves":[72],"high":[73],"prediction":[74],"accuracy":[75],"while":[76],"reducing":[77],"computational":[78],"complexity":[79],"by":[80,101],"six":[81],"orders":[82],"magnitude":[84],"compared":[85],"traditional":[87],"simulation":[88],"methods.":[89],"The":[90],"implications":[91],"our":[93,109],"research":[94],"extend":[95],"beyond":[96],"accurate":[97],"queue":[98],"analysis;":[100],"embracing":[102],"capabilities":[105],"approach":[110],"contributes":[111],"advancement":[114],"overall":[117],"resilience":[120]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2026-08-26T07:47:46.906454","created_date":"2025-10-10T00:00:00"}