{"id":"https://openalex.org/W2884777291","doi":"https://doi.org/10.1109/wsc.2018.8632536","title":"MODELING BURSTS IN THE ARRIVAL PROCESS TO AN EMERGENCY CALL CENTER","display_name":"MODELING BURSTS IN THE ARRIVAL PROCESS TO AN EMERGENCY CALL CENTER","publication_year":2018,"publication_date":"2018-12-01","ids":{"openalex":"https://openalex.org/W2884777291","doi":"https://doi.org/10.1109/wsc.2018.8632536","mag":"2884777291"},"language":"en","primary_location":{"id":"doi:10.1109/wsc.2018.8632536","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2018.8632536","pdf_url":null,"source":{"id":"https://openalex.org/S4363607834","display_name":"2018 Winter Simulation Conference (WSC)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 Winter Simulation Conference (WSC)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091510633","display_name":"Pierre L\u2019Ecuyer","orcid":"https://orcid.org/0000-0002-3184-0796"},"institutions":[{"id":"https://openalex.org/I4210111842","display_name":"Computer Research Institute of Montr\u00e9al","ror":"https://ror.org/0279d5115","country_code":"CA","type":"nonprofit","lineage":["https://openalex.org/I4210111842"]},{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Pierre L'Ecuyer","raw_affiliation_strings":["DIRO - D\u00e9partement d'Informatique et de Recherche Op\u00e9rationnelle [Montreal] (D\u00e9partement d'Informatique et de recherche op\u00e9rationnelle Universit\u00e9 de Montr\u00e9al Pavillon Andr\u00e9-Aisenstadt CP 6128 succ Centre-Ville Montr\u00e9al QC H3C 3J7 Canada - Canada)","DIONYSOS - Dependability Interoperability and perfOrmance aNalYsiS Of networkS (Campus de Beaulieu 35042 Rennes cedex - France)"],"affiliations":[{"raw_affiliation_string":"DIRO - D\u00e9partement d'Informatique et de Recherche Op\u00e9rationnelle [Montreal] (D\u00e9partement d'Informatique et de recherche op\u00e9rationnelle Universit\u00e9 de Montr\u00e9al Pavillon Andr\u00e9-Aisenstadt CP 6128 succ Centre-Ville Montr\u00e9al QC H3C 3J7 Canada - Canada)","institution_ids":["https://openalex.org/I4210111842","https://openalex.org/I70931966"]},{"raw_affiliation_string":"DIONYSOS - Dependability Interoperability and perfOrmance aNalYsiS Of networkS (Campus de Beaulieu 35042 Rennes cedex - France)","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108597571","display_name":"Klas Gustavsson","orcid":null},"institutions":[{"id":"https://openalex.org/I56475706","display_name":"Mid Sweden University","ror":"https://ror.org/019k1pd13","country_code":"SE","type":"education","lineage":["https://openalex.org/I56475706"]},{"id":"https://openalex.org/I4210161954","display_name":"D\u00e9partement d'Informatique","ror":"https://ror.org/05y6rqs46","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I1326498283","https://openalex.org/I2746051580","https://openalex.org/I29607241","https://openalex.org/I4210159245","https://openalex.org/I4210161954"]},{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA","FR","SE"],"is_corresponding":false,"raw_author_name":"Klas Gustavsson","raw_affiliation_strings":["D\u00e9partement d\u2019Informatique et de Recherche Op\u00e9rationnelle Pavillon Aisenstadt, Universit\u00e9 de Montr\u00e9al, Montr\u00e9al (Qu\u00e9bec), CANADA","Mid Sweden University (Sweden)"],"affiliations":[{"raw_affiliation_string":"D\u00e9partement d\u2019Informatique et de Recherche Op\u00e9rationnelle Pavillon Aisenstadt, Universit\u00e9 de Montr\u00e9al, Montr\u00e9al (Qu\u00e9bec), CANADA","institution_ids":["https://openalex.org/I4210161954","https://openalex.org/I70931966"]},{"raw_affiliation_string":"Mid Sweden University (Sweden)","institution_ids":["https://openalex.org/I56475706"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103352057","display_name":"Leif Olsson","orcid":null},"institutions":[{"id":"https://openalex.org/I56475706","display_name":"Mid Sweden University","ror":"https://ror.org/019k1pd13","country_code":"SE","type":"education","lineage":["https://openalex.org/I56475706"]},{"id":"https://openalex.org/I4210161954","display_name":"D\u00e9partement d'Informatique","ror":"https://ror.org/05y6rqs46","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I1326498283","https://openalex.org/I2746051580","https://openalex.org/I29607241","https://openalex.org/I4210159245","https://openalex.org/I4210161954"]},{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA","FR","SE"],"is_corresponding":false,"raw_author_name":"Leif Olsson","raw_affiliation_strings":["D\u00e9partement d\u2019Informatique et de Recherche Op\u00e9rationnelle Pavillon Aisenstadt, Universit\u00e9 de Montr\u00e9al, Montr\u00e9al (Qu\u00e9bec), CANADA","Mid Sweden University (Sweden)"],"affiliations":[{"raw_affiliation_string":"D\u00e9partement d\u2019Informatique et de Recherche Op\u00e9rationnelle Pavillon Aisenstadt, Universit\u00e9 de Montr\u00e9al, Montr\u00e9al (Qu\u00e9bec), CANADA","institution_ids":["https://openalex.org/I4210161954","https://openalex.org/I70931966"]},{"raw_affiliation_string":"Mid Sweden University (Sweden)","institution_ids":["https://openalex.org/I56475706"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5091510633"],"corresponding_institution_ids":["https://openalex.org/I4210111842","https://openalex.org/I70931966"],"apc_list":null,"apc_paid":null,"fwci":1.3239,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.79605263,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10968","display_name":"Statistical Distribution Estimation and Applications","score":0.8942000269889832,"subfield":{"id":"https://openalex.org/subfields/2613","display_name":"Statistics and Probability"},"field":{"id":"https://openalex.org/fields/26","display_name":"Mathematics"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10968","display_name":"Statistical Distribution Estimation and Applications","score":0.8942000269889832,"subfield":{"id":"https://openalex.org/subfields/2613","display_name":"Statistics and Probability"},"field":{"id":"https://openalex.org/fields/26","display_name":"Mathematics"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11195","display_name":"Simulation Techniques and Applications","score":0.8924000263214111,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11901","display_name":"Bayesian Methods and Mixture Models","score":0.8748000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/arrival-time","display_name":"Arrival time","score":0.6096142530441284},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5495815873146057},{"id":"https://openalex.org/keywords/alarm","display_name":"ALARM","score":0.5357562303543091},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5259283185005188},{"id":"https://openalex.org/keywords/stochastic-process","display_name":"Stochastic process","score":0.4931313693523407},{"id":"https://openalex.org/keywords/center","display_name":"Center (category theory)","score":0.48224931955337524},{"id":"https://openalex.org/keywords/call-management","display_name":"Call management","score":0.4797959625720978},{"id":"https://openalex.org/keywords/real-time-computing","display_name":"Real-time computing","score":0.4742373824119568},{"id":"https://openalex.org/keywords/event","display_name":"Event (particle physics)","score":0.45741790533065796},{"id":"https://openalex.org/keywords/multivariate-statistics","display_name":"Multivariate statistics","score":0.45048096776008606},{"id":"https://openalex.org/keywords/time-of-arrival","display_name":"Time of arrival","score":0.41811349987983704},{"id":"https://openalex.org/keywords/call-duration","display_name":"Call duration","score":0.4139356315135956},{"id":"https://openalex.org/keywords/call-control","display_name":"Call control","score":0.3261611759662628},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.28820839524269104},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.2274346649646759},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1962316632270813},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.13777336478233337},{"id":"https://openalex.org/keywords/aerospace-engineering","display_name":"Aerospace engineering","score":0.09464719891548157},{"id":"https://openalex.org/keywords/transport-engineering","display_name":"Transport engineering","score":0.08661872148513794},{"id":"https://openalex.org/keywords/physics","display_name":"Physics","score":0.08595523238182068}],"concepts":[{"id":"https://openalex.org/C3017552255","wikidata":"https://www.wikidata.org/wiki/Q4135208","display_name":"Arrival time","level":2,"score":0.6096142530441284},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5495815873146057},{"id":"https://openalex.org/C2779119184","wikidata":"https://www.wikidata.org/wiki/Q294350","display_name":"ALARM","level":2,"score":0.5357562303543091},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5259283185005188},{"id":"https://openalex.org/C8272713","wikidata":"https://www.wikidata.org/wiki/Q176737","display_name":"Stochastic process","level":2,"score":0.4931313693523407},{"id":"https://openalex.org/C2779463800","wikidata":"https://www.wikidata.org/wiki/Q5062222","display_name":"Center (category theory)","level":2,"score":0.48224931955337524},{"id":"https://openalex.org/C28819325","wikidata":"https://www.wikidata.org/wiki/Q5021628","display_name":"Call management","level":3,"score":0.4797959625720978},{"id":"https://openalex.org/C79403827","wikidata":"https://www.wikidata.org/wiki/Q3988","display_name":"Real-time computing","level":1,"score":0.4742373824119568},{"id":"https://openalex.org/C2779662365","wikidata":"https://www.wikidata.org/wiki/Q5416694","display_name":"Event (particle physics)","level":2,"score":0.45741790533065796},{"id":"https://openalex.org/C161584116","wikidata":"https://www.wikidata.org/wiki/Q1952580","display_name":"Multivariate statistics","level":2,"score":0.45048096776008606},{"id":"https://openalex.org/C163150518","wikidata":"https://www.wikidata.org/wiki/Q4135208","display_name":"Time of arrival","level":3,"score":0.41811349987983704},{"id":"https://openalex.org/C142603982","wikidata":"https://www.wikidata.org/wiki/Q5021615","display_name":"Call duration","level":2,"score":0.4139356315135956},{"id":"https://openalex.org/C131969451","wikidata":"https://www.wikidata.org/wiki/Q5021614","display_name":"Call control","level":2,"score":0.3261611759662628},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.28820839524269104},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.2274346649646759},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1962316632270813},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13777336478233337},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.09464719891548157},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.08661872148513794},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.08595523238182068},{"id":"https://openalex.org/C8010536","wikidata":"https://www.wikidata.org/wiki/Q160398","display_name":"Crystallography","level":1,"score":0.0},{"id":"https://openalex.org/C555944384","wikidata":"https://www.wikidata.org/wiki/Q249","display_name":"Wireless","level":2,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/wsc.2018.8632536","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2018.8632536","pdf_url":null,"source":{"id":"https://openalex.org/S4363607834","display_name":"2018 Winter Simulation Conference (WSC)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 Winter Simulation Conference (WSC)","raw_type":"proceedings-article"},{"id":"pmh:oai:HAL:hal-01949910v1","is_oa":false,"landing_page_url":"https://inria.hal.science/hal-01949910","pdf_url":null,"source":{"id":"https://openalex.org/S4406922461","display_name":"SPIRE - Sciences Po Institutional REpository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"2018 Winter Simulation Conference, Dec 2018, Goteborg, Sweden","raw_type":"Conference papers"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.7099999785423279}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2765924402","https://openalex.org/W2116190225","https://openalex.org/W2157312185","https://openalex.org/W1850838795","https://openalex.org/W3173849889","https://openalex.org/W1591360773","https://openalex.org/W3196363603","https://openalex.org/W1559319794","https://openalex.org/W2322644091","https://openalex.org/W2093958702"],"abstract_inverted_index":{"In":[0,120],"emergency":[1],"call":[2,26,55],"centers":[3],"(for":[4],"police,":[5],"firemen,":[6],"ambulances)":[7],"a":[8,18,39,47,79,132,137],"single":[9],"event":[10],"can":[11,45],"sometimes":[12],"trigger":[13,125],"many":[14],"incoming":[15,43],"calls":[16,130],"in":[17,60,74],"short":[19],"period":[20,63,139],"of":[21,42,53,64,105,129,140,142],"time.":[22,65],"Several":[23],"people":[24],"may":[25],"to":[27,88,100,112],"report":[28],"the":[29,33,51,54,61,70,83,90,102,114],"same":[30,34,62],"fire":[31],"or":[32],"accident,":[35],"for":[36,57,82,93],"example.":[37],"Such":[38],"sudden":[40],"burst":[41,95,115],"traffic":[44],"have":[46],"significant":[48],"impact":[49],"on":[50],"responsiveness":[52],"center":[56,73],"other":[58],"events":[59,124],"We":[66,76,85],"examine":[67],"data":[68],"from":[69,117],"SOS":[71],"Alarm":[72],"Sweden.":[75],"also":[77],"build":[78],"stochastic":[80],"model":[81,91,101],"bursts.":[84],"show":[86],"how":[87,99,111],"estimate":[89],"parameters":[92,107],"each":[94],"by":[96],"maximum":[97],"likelihood,":[98],"multivariate":[103],"distribution":[104],"those":[106],"using":[108],"copulas,":[109],"and":[110],"simulate":[113],"process":[116,128],"this":[118],"model.":[119],"our":[121],"model,":[122],"certain":[123],"an":[126],"arrival":[127],"with":[131],"random":[133,143],"time-varying":[134],"rate":[135],"over":[136],"finite":[138],"time":[141],"length.":[144]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
