{"id":"https://openalex.org/W4244184738","doi":"https://doi.org/10.1109/wsc.2013.6721604","title":"Simulation-based operation management of outpatient departments in university hospitals","display_name":"Simulation-based operation management of outpatient departments in university hospitals","publication_year":2013,"publication_date":"2013-12-01","ids":{"openalex":"https://openalex.org/W4244184738","doi":"https://doi.org/10.1109/wsc.2013.6721604"},"language":"en","primary_location":{"id":"doi:10.1109/wsc.2013.6721604","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2013.6721604","pdf_url":null,"source":{"id":"https://openalex.org/S4363607809","display_name":"2013 Winter Simulations Conference (WSC)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2013 Winter Simulations Conference (WSC)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108393314","display_name":"Byoung K. Choi","orcid":null},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Byoung K. Choi","raw_affiliation_strings":["Industrial and Systems Engineering, KAIST, Daejeon, REPUBLIC OF KOREA"],"affiliations":[{"raw_affiliation_string":"Industrial and Systems Engineering, KAIST, Daejeon, REPUBLIC OF KOREA","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102956316","display_name":"Dong\u2010Hun Kang","orcid":"https://orcid.org/0000-0002-7349-3796"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Donghun Kang","raw_affiliation_strings":["Industrial and Systems Engineering, KAIST, Daejeon, REPUBLIC OF KOREA"],"affiliations":[{"raw_affiliation_string":"Industrial and Systems Engineering, KAIST, Daejeon, REPUBLIC OF KOREA","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045513567","display_name":"Joohoe Kong","orcid":null},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Joohoe Kong","raw_affiliation_strings":["Industrial and Systems Engineering, KAIST, Daejeon, REPUBLIC OF KOREA"],"affiliations":[{"raw_affiliation_string":"Industrial and Systems Engineering, KAIST, Daejeon, REPUBLIC OF KOREA","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049304810","display_name":"Hyeonsik Kim","orcid":"https://orcid.org/0000-0001-8580-4611"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Hyeonsik Kim","raw_affiliation_strings":["Industrial and Systems Engineering, KAIST, Daejeon, REPUBLIC OF KOREA"],"affiliations":[{"raw_affiliation_string":"Industrial and Systems Engineering, KAIST, Daejeon, REPUBLIC OF KOREA","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021016639","display_name":"Arwa A. Jamjoom","orcid":"https://orcid.org/0000-0002-5062-8942"},"institutions":[{"id":"https://openalex.org/I185163786","display_name":"King Abdulaziz University","ror":"https://ror.org/02ma4wv74","country_code":"SA","type":"education","lineage":["https://openalex.org/I185163786"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Arwa A. Jamjoom","raw_affiliation_strings":["Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, KINGDOM OF SAUDI ARABIA"],"affiliations":[{"raw_affiliation_string":"Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, KINGDOM OF SAUDI ARABIA","institution_ids":["https://openalex.org/I185163786"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008631737","display_name":"Aisha M. Mogbil","orcid":null},"institutions":[{"id":"https://openalex.org/I185163786","display_name":"King Abdulaziz University","ror":"https://ror.org/02ma4wv74","country_code":"SA","type":"education","lineage":["https://openalex.org/I185163786"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Aisha M. Mogbil","raw_affiliation_strings":["Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, KINGDOM OF SAUDI ARABIA"],"affiliations":[{"raw_affiliation_string":"Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, KINGDOM OF SAUDI ARABIA","institution_ids":["https://openalex.org/I185163786"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062229468","display_name":"Thoria Alghamdi","orcid":null},"institutions":[{"id":"https://openalex.org/I185163786","display_name":"King Abdulaziz University","ror":"https://ror.org/02ma4wv74","country_code":"SA","type":"education","lineage":["https://openalex.org/I185163786"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Thoria A. Alghamdi","raw_affiliation_strings":["Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, KINGDOM OF SAUDI ARABIA"],"affiliations":[{"raw_affiliation_string":"Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, KINGDOM OF SAUDI ARABIA","institution_ids":["https://openalex.org/I185163786"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5108393314"],"corresponding_institution_ids":["https://openalex.org/I157485424"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.65432099,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"2287","last_page":"2298"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12664","display_name":"Clinical practice guidelines implementation","score":0.9480999708175659,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/overtime","display_name":"Overtime","score":0.7161182165145874},{"id":"https://openalex.org/keywords/workload","display_name":"Workload","score":0.6967308521270752},{"id":"https://openalex.org/keywords/outpatient-clinic","display_name":"Outpatient clinic","score":0.6092733144760132},{"id":"https://openalex.org/keywords/distrust","display_name":"Distrust","score":0.5823729634284973},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.48747706413269043},{"id":"https://openalex.org/keywords/visibility","display_name":"Visibility","score":0.446856290102005},{"id":"https://openalex.org/keywords/medical-emergency","display_name":"Medical emergency","score":0.438225656747818},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.3633907437324524},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.34476330876350403},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.23490622639656067},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.20351749658584595},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1075156033039093}],"concepts":[{"id":"https://openalex.org/C2780407378","wikidata":"https://www.wikidata.org/wiki/Q667022","display_name":"Overtime","level":2,"score":0.7161182165145874},{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.6967308521270752},{"id":"https://openalex.org/C3020110884","wikidata":"https://www.wikidata.org/wiki/Q695416","display_name":"Outpatient clinic","level":2,"score":0.6092733144760132},{"id":"https://openalex.org/C2778321746","wikidata":"https://www.wikidata.org/wiki/Q621922","display_name":"Distrust","level":2,"score":0.5823729634284973},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.48747706413269043},{"id":"https://openalex.org/C123403432","wikidata":"https://www.wikidata.org/wiki/Q654068","display_name":"Visibility","level":2,"score":0.446856290102005},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.438225656747818},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3633907437324524},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.34476330876350403},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23490622639656067},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.20351749658584595},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1075156033039093},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/wsc.2013.6721604","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2013.6721604","pdf_url":null,"source":{"id":"https://openalex.org/S4363607809","display_name":"2013 Winter Simulations Conference (WSC)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2013 Winter Simulations Conference (WSC)","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.651.8779","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.651.8779","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://informs-sim.org/wsc13papers/includes/files/201.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320322322","display_name":"King Abdulaziz University","ror":"https://ror.org/02ma4wv74"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1515776128","https://openalex.org/W1970166340","https://openalex.org/W1984021447","https://openalex.org/W1987029515","https://openalex.org/W2025121866","https://openalex.org/W2025707524","https://openalex.org/W2032986927","https://openalex.org/W2046078317","https://openalex.org/W2057490371","https://openalex.org/W2095572245","https://openalex.org/W2105013779","https://openalex.org/W2118882248","https://openalex.org/W2122907553","https://openalex.org/W2146444359","https://openalex.org/W3144936839","https://openalex.org/W3149471199","https://openalex.org/W4242711330","https://openalex.org/W6662227172","https://openalex.org/W6675858892","https://openalex.org/W6678451878"],"related_works":["https://openalex.org/W2152370238","https://openalex.org/W3193570178","https://openalex.org/W3160132286","https://openalex.org/W2136955267","https://openalex.org/W2712460288","https://openalex.org/W2016002482","https://openalex.org/W2352717624","https://openalex.org/W2364471629","https://openalex.org/W2482316195","https://openalex.org/W2025121866"],"abstract_inverted_index":{"Recently,":[0],"the":[1,10,45,86,100,104,133],"growth":[2],"of":[3,44,70,103,124],"outpatient":[4,14,92,105],"clinic":[5,29,138],"capacity":[6],"has":[7,17,32],"not":[8],"matched":[9],"increasing":[11],"demand":[12],"on":[13,37,137],"clinics,":[15],"which":[16],"led":[18],"to":[19,62,131,141,144],"long":[20],"waiting":[21,127],"times":[22,65],"for":[23,28,47],"patients":[24,38,123],"and":[25,39,58,112,135,140],"overtime":[26],"work":[27],"staff.":[30],"This":[31],"three":[33],"significant":[34],"negative":[35],"effects":[36],"staff:":[40],"(1)":[41],"patients'":[42],"distrust":[43],"procedures":[46],"treating":[48],"outpatients":[49],"increases,":[50,57],"(2)":[51],"nurses'":[52],"stress":[53],"from":[54,99],"patient":[55],"complaints":[56],"(3)":[59],"doctors'":[60],"pressure":[61,136],"shorten":[63],"treatment":[64],"while":[66],"maintaining":[67],"high":[68],"levels":[69],"service":[71],"quality":[72],"increases.":[73],"Presented":[74],"in":[75,91,129],"this":[76],"paper":[77],"is":[78,97,113],"a":[79,108,116],"simulation-based":[80,109],"operation":[81],"management":[82,119],"method":[83],"that":[84,121],"provides":[85],"stakeholders":[87],"with":[88],"future":[89,95],"visibility":[90,96],"departments.":[93],"The":[94],"obtained":[98],"current":[101],"situation":[102],"department":[106],"using":[107],"scheduling":[110],"system":[111,120],"shared":[114],"by":[115],"business":[117],"process":[118],"informs":[122],"their":[125],"expected":[126],"time":[128],"order":[130],"lower":[132],"workload":[134],"staff":[139,143],"allow":[142],"manage":[145],"exceptions":[146],"proactively.":[147]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2017,"cited_by_count":3}],"updated_date":"2026-03-25T13:04:00.132906","created_date":"2025-10-10T00:00:00"}