{"id":"https://openalex.org/W4231453755","doi":"https://doi.org/10.1109/wsc.2013.6721403","title":"Managing on-demand computing services with heterogeneous customers","display_name":"Managing on-demand computing services with heterogeneous customers","publication_year":2013,"publication_date":"2013-12-01","ids":{"openalex":"https://openalex.org/W4231453755","doi":"https://doi.org/10.1109/wsc.2013.6721403"},"language":"en","primary_location":{"id":"doi:10.1109/wsc.2013.6721403","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2013.6721403","pdf_url":null,"source":{"id":"https://openalex.org/S4363607809","display_name":"2013 Winter Simulations Conference (WSC)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2013 Winter Simulations Conference (WSC)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070441489","display_name":"Inbal Yahav","orcid":"https://orcid.org/0000-0002-1513-017X"},"institutions":[{"id":"https://openalex.org/I13955877","display_name":"Bar-Ilan University","ror":"https://ror.org/03kgsv495","country_code":"IL","type":"education","lineage":["https://openalex.org/I13955877"]}],"countries":["IL"],"is_corresponding":false,"raw_author_name":"Inbal Yahav","raw_affiliation_strings":["Graduate School of Business, Bar Ilan University, ISRAEL"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate School of Business, Bar Ilan University, ISRAEL","institution_ids":["https://openalex.org/I13955877"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080477620","display_name":"Itir Karaesmen","orcid":null},"institutions":[{"id":"https://openalex.org/I181401687","display_name":"American University","ror":"https://ror.org/052w4zt36","country_code":"US","type":"education","lineage":["https://openalex.org/I181401687"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Itir Karaesmen","raw_affiliation_strings":["Kogod School of Business, American University, Washington, DC, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kogod School of Business, American University, Washington, DC, USA","institution_ids":["https://openalex.org/I181401687"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5054150982","display_name":"Louiqa Raschid","orcid":"https://orcid.org/0000-0002-0630-6049"},"institutions":[{"id":"https://openalex.org/I66946132","display_name":"University of Maryland, College Park","ror":"https://ror.org/047s2c258","country_code":"US","type":"education","lineage":["https://openalex.org/I66946132"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Louiqa Raschid","raw_affiliation_strings":["UMIACS and Robert H. Smith School of Business, University of Maryland, College Park, MD, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UMIACS and Robert H. Smith School of Business, University of Maryland, College Park, MD, USA","institution_ids":["https://openalex.org/I66946132"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.6237,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.84728033,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"5","last_page":"16"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10772","display_name":"Distributed systems and fault tolerance","score":0.9918000102043152,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.6523891687393188},{"id":"https://openalex.org/keywords/proxy","display_name":"Proxy (statistics)","score":0.6323347091674805},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6255464553833008},{"id":"https://openalex.org/keywords/heuristic","display_name":"Heuristic","score":0.586219847202301},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.5627491474151611},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5599551796913147},{"id":"https://openalex.org/keywords/on-demand","display_name":"On demand","score":0.49752166867256165},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.475382924079895},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.4568638503551483},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.4544232189655304},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3608965277671814},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2746543288230896},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22335094213485718}],"concepts":[{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.6523891687393188},{"id":"https://openalex.org/C2780148112","wikidata":"https://www.wikidata.org/wiki/Q1432581","display_name":"Proxy (statistics)","level":2,"score":0.6323347091674805},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6255464553833008},{"id":"https://openalex.org/C173801870","wikidata":"https://www.wikidata.org/wiki/Q201413","display_name":"Heuristic","level":2,"score":0.586219847202301},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.5627491474151611},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5599551796913147},{"id":"https://openalex.org/C2983523559","wikidata":"https://www.wikidata.org/wiki/Q410657","display_name":"On demand","level":2,"score":0.49752166867256165},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.475382924079895},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4568638503551483},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.4544232189655304},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3608965277671814},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2746543288230896},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22335094213485718},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/wsc.2013.6721403","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2013.6721403","pdf_url":null,"source":{"id":"https://openalex.org/S4363607809","display_name":"2013 Winter Simulations Conference (WSC)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2013 Winter Simulations Conference (WSC)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.41999998688697815}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W1541848718","https://openalex.org/W1980030032","https://openalex.org/W1980630396","https://openalex.org/W1981879179","https://openalex.org/W2015779665","https://openalex.org/W2113578644","https://openalex.org/W2120902797","https://openalex.org/W2121251466","https://openalex.org/W2125273037"],"related_works":["https://openalex.org/W4244478748","https://openalex.org/W4223488648","https://openalex.org/W2134969820","https://openalex.org/W2251605416","https://openalex.org/W2560439919","https://openalex.org/W4389340727","https://openalex.org/W3150465815","https://openalex.org/W1997222214","https://openalex.org/W2802581102","https://openalex.org/W4205786897"],"abstract_inverted_index":{"Cloud":[0],"computing":[1],"allows":[2],"the":[3,30,34,38,45,65,77,93,105,119,124,134],"practice":[4],"of":[5,14,23,32,49,136],"allocating":[6],"shared":[7],"computational":[8,128],"resources":[9],"to":[10,88,98],"a":[11,62,80],"diverse":[12],"set":[13],"customers":[15,74],"in":[16,90],"an":[17],"on":[18,118],"demand":[19],"fashion.":[20],"The":[21,58],"heterogeneity":[22],"customers'":[24],"requirements":[25],"can":[26,108],"be":[27,99],"characterized":[28],"by":[29,70],"frequency":[31],"demand,":[33],"value":[35],"associated":[36],"with":[37,113],"service":[39,78,95,106],"and":[40,54,130],"delay":[41],"sensitivity.":[42],"We":[43,116],"consider":[44],"following":[46],"two":[47],"classes":[48],"customers:":[50],"frequent":[51],"users":[52,56],"(FC)":[53],"urgent":[55],"(UR).":[57],"FC":[59],"agreement":[60],"is":[61,96],"proxy":[63],"for":[64,79,123],"current":[66],"business":[67],"model":[68],"used":[69],"typical":[71],"providers;":[72],"all":[73],"are":[75,86],"guaranteed":[76,97],"flat,":[81],"usage-based":[82],"fee.":[83],"Any":[84],"delays":[85],"subject":[87],"penalties":[89],"FC.":[91],"In":[92],"UR,":[94],"completed":[100],"without":[101],"any":[102],"delay,":[103],"but":[104],"provider":[107],"accept/reject":[109],"UR":[110,125],"job":[111],"requests":[112],"no":[114],"penalties.":[115],"focus":[117],"admissions":[120,138],"control":[121,139],"decision":[122],"customers.":[126],"Using":[127],"experiments":[129],"simulation,":[131],"we":[132],"test":[133],"effectiveness":[135],"heuristic":[137],"policies.":[140]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
