{"id":"https://openalex.org/W3143897594","doi":"https://doi.org/10.1109/wsc.2008.4736411","title":"Enhanced Bandwidth-Delay Based Routing Algorithm for a packet-switched virtual call centre environment","display_name":"Enhanced Bandwidth-Delay Based Routing Algorithm for a packet-switched virtual call centre environment","publication_year":2008,"publication_date":"2008-12-01","ids":{"openalex":"https://openalex.org/W3143897594","doi":"https://doi.org/10.1109/wsc.2008.4736411","mag":"3143897594"},"language":"en","primary_location":{"id":"doi:10.1109/wsc.2008.4736411","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2008.4736411","pdf_url":null,"source":{"id":"https://openalex.org/S4363608392","display_name":"2008 Winter Simulation Conference","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2008 Winter Simulation Conference","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073620922","display_name":"Akinbola Adetunji","orcid":null},"institutions":[{"id":"https://openalex.org/I195939026","display_name":"Glasgow Caledonian University","ror":"https://ror.org/03dvm1235","country_code":"GB","type":"education","lineage":["https://openalex.org/I195939026"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Akinbola Adetunji","raw_affiliation_strings":["School of Engineering and Computing, Glasgow Caledonian University, Glasgow, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Engineering and Computing, Glasgow Caledonian University, Glasgow, UK","institution_ids":["https://openalex.org/I195939026"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083724607","display_name":"Hadi Larijani","orcid":"https://orcid.org/0000-0002-6826-207X"},"institutions":[{"id":"https://openalex.org/I195939026","display_name":"Glasgow Caledonian University","ror":"https://ror.org/03dvm1235","country_code":"GB","type":"education","lineage":["https://openalex.org/I195939026"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Hadi Larijani","raw_affiliation_strings":["School of Engineering and Computing, Glasgow Caledonian University, Glasgow, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Engineering and Computing, Glasgow Caledonian University, Glasgow, UK","institution_ids":["https://openalex.org/I195939026"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.56377551,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"3","issue":null,"first_page":"2891","last_page":"2900"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11409","display_name":"Advanced Wireless Network Optimization","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10575","display_name":"Wireless Communication Networks Research","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.797622561454773},{"id":"https://openalex.org/keywords/circuit-switching","display_name":"Circuit switching","score":0.6293885111808777},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.6153777241706848},{"id":"https://openalex.org/keywords/routing","display_name":"Routing (electronic design automation)","score":0.5048444867134094},{"id":"https://openalex.org/keywords/network-packet","display_name":"Network packet","score":0.4786837697029114},{"id":"https://openalex.org/keywords/static-routing","display_name":"Static routing","score":0.4606179893016815},{"id":"https://openalex.org/keywords/hybrid-routing","display_name":"Hybrid routing","score":0.44995999336242676},{"id":"https://openalex.org/keywords/equal-cost-multi-path-routing","display_name":"Equal-cost multi-path routing","score":0.4483923017978668},{"id":"https://openalex.org/keywords/bandwidth","display_name":"Bandwidth (computing)","score":0.4440460503101349},{"id":"https://openalex.org/keywords/algorithm","display_name":"Algorithm","score":0.43960967659950256},{"id":"https://openalex.org/keywords/transmission-delay","display_name":"Transmission delay","score":0.42991968989372253},{"id":"https://openalex.org/keywords/real-time-computing","display_name":"Real-time computing","score":0.406418114900589},{"id":"https://openalex.org/keywords/distributed-computing","display_name":"Distributed computing","score":0.36909055709838867},{"id":"https://openalex.org/keywords/routing-protocol","display_name":"Routing protocol","score":0.28469833731651306}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.797622561454773},{"id":"https://openalex.org/C74294265","wikidata":"https://www.wikidata.org/wiki/Q506273","display_name":"Circuit switching","level":2,"score":0.6293885111808777},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.6153777241706848},{"id":"https://openalex.org/C74172769","wikidata":"https://www.wikidata.org/wiki/Q1446839","display_name":"Routing (electronic design automation)","level":2,"score":0.5048444867134094},{"id":"https://openalex.org/C158379750","wikidata":"https://www.wikidata.org/wiki/Q214111","display_name":"Network packet","level":2,"score":0.4786837697029114},{"id":"https://openalex.org/C204948658","wikidata":"https://www.wikidata.org/wiki/Q1119410","display_name":"Static routing","level":4,"score":0.4606179893016815},{"id":"https://openalex.org/C2776955676","wikidata":"https://www.wikidata.org/wiki/Q7371623","display_name":"Hybrid routing","level":5,"score":0.44995999336242676},{"id":"https://openalex.org/C115443555","wikidata":"https://www.wikidata.org/wiki/Q5367790","display_name":"Equal-cost multi-path routing","level":5,"score":0.4483923017978668},{"id":"https://openalex.org/C2776257435","wikidata":"https://www.wikidata.org/wiki/Q1576430","display_name":"Bandwidth (computing)","level":2,"score":0.4440460503101349},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.43960967659950256},{"id":"https://openalex.org/C108921912","wikidata":"https://www.wikidata.org/wiki/Q7834639","display_name":"Transmission delay","level":3,"score":0.42991968989372253},{"id":"https://openalex.org/C79403827","wikidata":"https://www.wikidata.org/wiki/Q3988","display_name":"Real-time computing","level":1,"score":0.406418114900589},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.36909055709838867},{"id":"https://openalex.org/C104954878","wikidata":"https://www.wikidata.org/wiki/Q1648707","display_name":"Routing protocol","level":3,"score":0.28469833731651306}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/wsc.2008.4736411","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2008.4736411","pdf_url":null,"source":{"id":"https://openalex.org/S4363608392","display_name":"2008 Winter Simulation Conference","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2008 Winter Simulation Conference","raw_type":"proceedings-article"},{"id":"pmh:oai:researchonline.gcu.ac.uk:openaire_cris_publications/131408c1-a460-4072-b915-86351292ebfc","is_oa":false,"landing_page_url":"https://researchonline.gcu.ac.uk/en/publications/131408c1-a460-4072-b915-86351292ebfc","pdf_url":null,"source":{"id":"https://openalex.org/S4306402566","display_name":"ResearchOnline (Glasgow Caledonian University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I195939026","host_organization_name":"Glasgow Caledonian University","host_organization_lineage":["https://openalex.org/I195939026"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"Adetunji, A & Larijani, H 2008, Enhanced bandwidth-delay based routing algorithm for a packet-switched virtual call centre environment. in Proceedings of the 2008 Winter Simulation Conference. IEEE, pp. 2891\u20132900, 40th Conference on Winter Simulation, Miami, Florida, United States, 7/12/08. https://doi.org/10.1109/WSC.2008.4736411","raw_type":"contributionToPeriodical"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.47999998927116394}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W70981396","https://openalex.org/W635718013","https://openalex.org/W1525738853","https://openalex.org/W1574447573","https://openalex.org/W1608666872","https://openalex.org/W1964110375","https://openalex.org/W1970932188","https://openalex.org/W1983395652","https://openalex.org/W1997049009","https://openalex.org/W2014435651","https://openalex.org/W2049615950","https://openalex.org/W2064823719","https://openalex.org/W2079477989","https://openalex.org/W2080436428","https://openalex.org/W2082445158","https://openalex.org/W2106541260","https://openalex.org/W2112185135","https://openalex.org/W2115319629","https://openalex.org/W2119338125","https://openalex.org/W2143626226","https://openalex.org/W2159321445","https://openalex.org/W2174944457","https://openalex.org/W2999114539","https://openalex.org/W3122718338","https://openalex.org/W4239364270","https://openalex.org/W4247998470","https://openalex.org/W4250991523","https://openalex.org/W4251979512","https://openalex.org/W6677348609","https://openalex.org/W6832986925"],"related_works":["https://openalex.org/W2108305519","https://openalex.org/W2347665962","https://openalex.org/W2138640781","https://openalex.org/W3035942111","https://openalex.org/W2162880363","https://openalex.org/W2351097701","https://openalex.org/W1971663816","https://openalex.org/W2024287692","https://openalex.org/W1967187908","https://openalex.org/W2543065544"],"abstract_inverted_index":{"Traditionally":[0],"call":[1,15,30,48,62,101],"centres":[2,16],"were":[3],"based":[4],"on":[5,81],"circuit-switched":[6,40],"systems.":[7,21],"But":[8],"with":[9,97],"the":[10,26],"advancement":[11],"of":[12,28,66,70,120,164],"communication":[13],"technologies,":[14],"have":[17],"shifted":[18],"to":[19,116,133],"packet-switched":[20,23,46],"This":[22,73],"system":[24],"aids":[25],"creation":[27],"virtual":[29,47,71],"centre":[31,49,124,130],"environments.":[32,50,72],"The":[33,142],"current":[34],"dynamic":[35],"routing":[36,63,84,93,102],"algorithms":[37],"used":[38,100,110],"for":[39],"systems":[41,154],"do":[42],"not":[43],"fully":[44],"support":[45],"We":[51,109],"addressed":[52],"this":[53,56,68,145],"issue":[54],"in":[55],"paper":[57],"by":[58,76,159],"developing":[59],"a":[60,78,98,128,161],"new":[61],"algorithm":[64,94,103],"capable":[65],"supporting":[67],"type":[69],"was":[74,95,131],"done":[75],"performing":[77],"comparison":[79,121],"study":[80,146],"our":[82,118,135],"hybrid":[83,92],"algorithm,":[85],"Enhanced":[86],"Bandwidth-Delay":[87],"Based":[88],"Routing":[89],"Algorithm.":[90],"Our":[91],"compared":[96],"commonly":[99],"known":[104],"as":[105],"Minimum":[106],"Expected":[107],"Delay.":[108],"both":[111],"analytical":[112],"and":[113,139],"simulation":[114],"methods":[115],"achieve":[117],"goal":[119],"study.":[122],"Call":[123],"data":[125],"collected":[126],"from":[127,144],"real-call":[129],"utilised":[132],"aid":[134],"model":[136],"development,":[137],"validation":[138],"scenario":[140],"generation.":[141],"results":[143],"concluded":[147],"that":[148],"under":[149],"high":[150],"traffic":[151],"arrival":[152],"rates,":[153],"running":[155],"EBDRA":[156],"outperforms":[157],"MED":[158],"possessing":[160],"lower":[162],"probability":[163],"delay.":[165]},"counts_by_year":[{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
