{"id":"https://openalex.org/W4235641264","doi":"https://doi.org/10.1109/wsc.2008.4736398","title":"Managing workforce resource actions with multiple feedback control schemes","display_name":"Managing workforce resource actions with multiple feedback control schemes","publication_year":2008,"publication_date":"2008-12-01","ids":{"openalex":"https://openalex.org/W4235641264","doi":"https://doi.org/10.1109/wsc.2008.4736398"},"language":"en","primary_location":{"id":"doi:10.1109/wsc.2008.4736398","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2008.4736398","pdf_url":null,"source":{"id":"https://openalex.org/S4363608392","display_name":"2008 Winter Simulation Conference","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2008 Winter Simulation Conference","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100711989","display_name":"Young Moo Lee","orcid":"https://orcid.org/0000-0002-5047-3143"},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Young M. Lee","raw_affiliation_strings":["IBM Thomas J. Watson Research Center, Yorktown, NY, USA"],"affiliations":[{"raw_affiliation_string":"IBM Thomas J. Watson Research Center, Yorktown, NY, USA","institution_ids":["https://openalex.org/I4210114115"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110244736","display_name":"Lianjun An","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Lianjun An","raw_affiliation_strings":["IBM Thomas J. Watson Research Center, Yorktown, NY, USA"],"affiliations":[{"raw_affiliation_string":"IBM Thomas J. Watson Research Center, Yorktown, NY, USA","institution_ids":["https://openalex.org/I4210114115"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112905670","display_name":"Daniel A. Connors","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Daniel Connors","raw_affiliation_strings":["IBM Thomas J. Watson Research Center, Yorktown, NY, USA"],"affiliations":[{"raw_affiliation_string":"IBM Thomas J. Watson Research Center, Yorktown, NY, USA","institution_ids":["https://openalex.org/I4210114115"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5100711989"],"corresponding_institution_ids":["https://openalex.org/I4210114115"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.6044226,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"33","issue":null,"first_page":"2783","last_page":"2791"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10551","display_name":"Scheduling and Optimization Algorithms","score":0.9901000261306763,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workforce","display_name":"Workforce","score":0.8928558230400085},{"id":"https://openalex.org/keywords/workforce-planning","display_name":"Workforce planning","score":0.6821464896202087},{"id":"https://openalex.org/keywords/resource","display_name":"Resource (disambiguation)","score":0.6766808032989502},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.6551263928413391},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.55315101146698},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.49790096282958984},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45550820231437683},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4226735830307007},{"id":"https://openalex.org/keywords/resource-management","display_name":"Resource management (computing)","score":0.4191071093082428},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4117376208305359},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3386138677597046},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.17334434390068054},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.12374082207679749},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11395668983459473},{"id":"https://openalex.org/keywords/distributed-computing","display_name":"Distributed computing","score":0.07238855957984924}],"concepts":[{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.8928558230400085},{"id":"https://openalex.org/C155663085","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Workforce planning","level":3,"score":0.6821464896202087},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.6766808032989502},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.6551263928413391},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.55315101146698},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.49790096282958984},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45550820231437683},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4226735830307007},{"id":"https://openalex.org/C2780609101","wikidata":"https://www.wikidata.org/wiki/Q17156588","display_name":"Resource management (computing)","level":2,"score":0.4191071093082428},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4117376208305359},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3386138677597046},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17334434390068054},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.12374082207679749},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11395668983459473},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.07238855957984924},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/wsc.2008.4736398","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2008.4736398","pdf_url":null,"source":{"id":"https://openalex.org/S4363608392","display_name":"2008 Winter Simulation Conference","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2008 Winter Simulation Conference","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.6200000047683716}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W1988613474","https://openalex.org/W1991642024","https://openalex.org/W1997412629","https://openalex.org/W2056105693","https://openalex.org/W2056801379","https://openalex.org/W2104925392","https://openalex.org/W2108478656","https://openalex.org/W2110919939","https://openalex.org/W2163201475","https://openalex.org/W2321029100","https://openalex.org/W2491811284","https://openalex.org/W3152151138","https://openalex.org/W6649527880"],"related_works":["https://openalex.org/W2911202194","https://openalex.org/W2139492611","https://openalex.org/W2268028762","https://openalex.org/W2483177825","https://openalex.org/W1517725134","https://openalex.org/W2979198172","https://openalex.org/W4206262408","https://openalex.org/W2415770725","https://openalex.org/W836464292","https://openalex.org/W2406373194"],"abstract_inverted_index":{"Demand":[0],"disturbances":[1],"in":[2,109],"service":[3,82],"businesses":[4],"are":[5,26],"typically":[6],"managed":[7],"by":[8,29,51],"resource":[9,24,49,97,111],"actions":[10,25,50,112],"such":[11,65],"as":[12,66],"hiring,":[13],"releasing":[14,71],"and":[15,38,70,74,124],"cross":[16],"training":[17],"of":[18,23,41,47,72,80,86,95,105,126],"the":[19,31,34,39,48,55,58,78,81],"workforce.":[20,42,127],"The":[21],"magnitudes":[22],"often":[27],"decided":[28],"estimating":[30],"discrepancy":[32,56],"between":[33,68],"demand":[35],"for":[36],"services":[37],"supply":[40],"However,":[43],"naive":[44],"feedback":[45,88,117],"control":[46,59,89,106,118],"policies":[52,94],"that":[53],"equate":[54],"to":[57,113],"action":[60],"can":[61,91,120],"produce":[62,92],"undesirable":[63],"effects":[64],"oscillation":[67,76],"hiring":[69],"workforce,":[73],"amplified":[75],"through":[77],"stages":[79],"processes.":[83],"Effective":[84],"combination":[85],"multiple":[87],"schemes":[90,119],"desirable":[93],"workforce":[96],"actions.":[98],"In":[99],"this":[100],"work,":[101],"we":[102],"study":[103],"application":[104],"theoretic":[107],"principles":[108],"managing":[110],"see":[114],"how":[115],"various":[116],"improve":[121],"costs,":[122],"utilization":[123],"stability":[125]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}