{"id":"https://openalex.org/W4250545699","doi":"https://doi.org/10.1109/wsc.2005.1574562","title":"Reducing Service Time at a Busy Fast Food Restaurant on Campus","display_name":"Reducing Service Time at a Busy Fast Food Restaurant on Campus","publication_year":2006,"publication_date":"2006-01-25","ids":{"openalex":"https://openalex.org/W4250545699","doi":"https://doi.org/10.1109/wsc.2005.1574562"},"language":"en","primary_location":{"id":"doi:10.1109/wsc.2005.1574562","doi":"https://doi.org/10.1109/wsc.2005.1574562","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2005.1574562","pdf_url":null,"source":{"id":"https://openalex.org/S4306421180","display_name":"Winter Simulation Conference","issn_l":"0891-7736","issn":["0891-7736"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["norway-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Winter Simulation Conference, 2005.","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043300137","display_name":"Sara A. Curin","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"S.A. Curin","raw_affiliation_strings":["Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022524619","display_name":"Jeremy S. Vosko","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"J.S. Vosko","raw_affiliation_strings":["Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"middle","author":{"id":null,"display_name":"E.W. Chan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"E.W. Chan","raw_affiliation_strings":["Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5012306486","display_name":"Omer Tsimhoni","orcid":"https://orcid.org/0000-0002-7415-7698","observed_orcids":["https://orcid.org/0000-0002-7415-7698"]},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"O. Tsimhoni","raw_affiliation_strings":["Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I27837315"],"apc_list":null,"apc_paid":null,"fwci":1.0423,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.82266347,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"2628","last_page":"2635"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.40939998626708984,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.40939998626708984,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11195","display_name":"Simulation Techniques and Applications","score":0.3986999988555908,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.06069999933242798,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-time-reduction","display_name":"service time reduction","score":0.8309999704360962},{"id":"https://openalex.org/keywords/queueing-simulation","display_name":"queueing simulation","score":0.7160000205039978},{"id":"https://openalex.org/keywords/server-staffing","display_name":"server staffing","score":0.492000013589859},{"id":"https://openalex.org/keywords/customer-waiting-time","display_name":"customer waiting time","score":0.6159999966621399},{"id":"https://openalex.org/keywords/tim-hortons","display_name":"Tim Hortons","score":0.7879999876022339}],"concepts":[{"id":"https://openalex.org/C93996380","wikidata":"https://www.wikidata.org/wiki/Q44127","display_name":"Server","level":2,"score":0.7851741313934326},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.658101499080658},{"id":"https://openalex.org/C2778083465","wikidata":"https://www.wikidata.org/wiki/Q693464","display_name":"Cash","level":2,"score":0.5781751275062561},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.5558176040649414},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5470890998840332},{"id":"https://openalex.org/C2780980858","wikidata":"https://www.wikidata.org/wiki/Q110022","display_name":"Dual (grammatical number)","level":2,"score":0.4864237308502197},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.29038941860198975},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13244059681892395},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10141006112098694},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/wsc.2005.1574562","doi":"https://doi.org/10.1109/wsc.2005.1574562","is_oa":false,"landing_page_url":"https://doi.org/10.1109/wsc.2005.1574562","pdf_url":null,"source":{"id":"https://openalex.org/S4306421180","display_name":"Winter Simulation Conference","issn_l":"0891-7736","issn":["0891-7736"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["norway-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Winter Simulation Conference, 2005.","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W1492040466","https://openalex.org/W2081165623","https://openalex.org/W2092206227","https://openalex.org/W2111066895","https://openalex.org/W2116754124","https://openalex.org/W3140472528","https://openalex.org/W4235535825","https://openalex.org/W4248213731","https://openalex.org/W4254108490"],"related_works":["https://openalex.org/W2092530219","https://openalex.org/W2388464034","https://openalex.org/W2533125852","https://openalex.org/W2140460949","https://openalex.org/W2105580438","https://openalex.org/W2057435755","https://openalex.org/W3121798572","https://openalex.org/W2018782216","https://openalex.org/W2770877918","https://openalex.org/W1989375655"],"abstract_inverted_index":{"As":[0,122],"part":[1],"of":[2,15,45,56],"an":[3,123],"undergraduate":[4],"engineering":[5],"class":[6],"project,":[7],"a":[8,104,108,136],"Tim":[9,92],"Hortons":[10,93],"restaurant":[11],"on":[12,38,70],"the":[13,25,46,51,54,57,68,71,130],"University":[14],"Michigan":[16],"campus":[17],"was":[18],"simulated":[19],"to":[20,129],"improve":[21],"its":[22],"efficiency.":[23],"Using":[24],"standard":[26],"simulation":[27,47],"study":[28],"steps,":[29],"several":[30,64],"service":[31,132],"scenarios":[32,65],"were":[33,74],"modeled":[34],"and":[35,107,134],"evaluated":[36],"based":[37],"customer":[39,78,113,141],"system":[40,114,142],"time.":[41],"A":[42,98],"detailed":[43],"analysis":[44],"revealed":[48],"that,":[49],"in":[50],"current":[52],"setup,":[53],"utilization":[55],"cash":[58,72],"registers":[59,73],"is":[60,89],"high":[61],"(88%);":[62],"consequently,":[63],"that":[66,91],"decrease":[67],"load":[69],"explored.":[75],"To":[76],"reduce":[77,112,140],"wait":[79],"times":[80],"and,":[81],"therefore,":[82],"serve":[83],"more":[84],"customers":[85],"per":[86,120],"hour,":[87],"it":[88],"recommended":[90],"operate":[94],"with":[95,101],"five":[96],"servers.":[97],"five-person":[99],"setup":[100],"three":[102],"cashiers,":[103],"soup":[105],"server,":[106],"sandwich":[109],"server":[110,138],"could":[111,139],"time":[115,143],"by":[116,144],"over":[117,145],"two":[118],"minutes":[119],"customer.":[121],"alternative,":[124],"transferring":[125],"all":[126],"food":[127],"preparation":[128],"secondary":[131],"location":[133],"adding":[135],"dual-purpose":[137],"one":[146],"half.":[147]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":4},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-06T10:28:23.643775","created_date":"2025-10-10T00:00:00"}
