{"id":"https://openalex.org/W3197339859","doi":"https://doi.org/10.1109/tse.2021.3109617","title":"Exploring the Use of Chatrooms by Developers: An Empirical Study on Slack and Gitter","display_name":"Exploring the Use of Chatrooms by Developers: An Empirical Study on Slack and Gitter","publication_year":2021,"publication_date":"2021-09-02","ids":{"openalex":"https://openalex.org/W3197339859","doi":"https://doi.org/10.1109/tse.2021.3109617","mag":"3197339859"},"language":"en","primary_location":{"id":"doi:10.1109/tse.2021.3109617","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tse.2021.3109617","pdf_url":null,"source":{"id":"https://openalex.org/S8351582","display_name":"IEEE Transactions on Software Engineering","issn_l":"0098-5589","issn":["0098-5589","1939-3520","2326-3881"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320439","host_organization_name":"IEEE Computer Society","host_organization_lineage":["https://openalex.org/P4310320439","https://openalex.org/P4310319808"],"host_organization_lineage_names":["IEEE Computer Society","Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Software Engineering","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016869954","display_name":"Mariam El Mezouar","orcid":"https://orcid.org/0000-0002-3317-7051"},"institutions":[{"id":"https://openalex.org/I204722609","display_name":"Queen's University","ror":"https://ror.org/02y72wh86","country_code":"CA","type":"education","lineage":["https://openalex.org/I204722609"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Mariam El Mezouar","raw_affiliation_strings":["School of Computing, Queen's University, Kingston, ON, Canada"],"raw_orcid":"https://orcid.org/0000-0002-3317-7051","affiliations":[{"raw_affiliation_string":"School of Computing, Queen's University, Kingston, ON, Canada","institution_ids":["https://openalex.org/I204722609"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052196896","display_name":"Daniel Alencar da Costa","orcid":"https://orcid.org/0000-0003-4525-3266"},"institutions":[{"id":"https://openalex.org/I80281795","display_name":"University of Otago","ror":"https://ror.org/01jmxt844","country_code":"NZ","type":"education","lineage":["https://openalex.org/I80281795"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Daniel Alencar da Costa","raw_affiliation_strings":["Department of Information Science, University of Otago, Dunedin, New Zealand"],"raw_orcid":"https://orcid.org/0000-0003-4525-3266","affiliations":[{"raw_affiliation_string":"Department of Information Science, University of Otago, Dunedin, New Zealand","institution_ids":["https://openalex.org/I80281795"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027592388","display_name":"Daniel M. Germ\u00e1n","orcid":"https://orcid.org/0000-0001-5661-4392"},"institutions":[{"id":"https://openalex.org/I212119943","display_name":"University of Victoria","ror":"https://ror.org/04s5mat29","country_code":"CA","type":"education","lineage":["https://openalex.org/I212119943"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Daniel M. German","raw_affiliation_strings":["Department of Computer Science, University of Victoria, Victoria, BC, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, University of Victoria, Victoria, BC, Canada","institution_ids":["https://openalex.org/I212119943"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101468895","display_name":"Ying Zou","orcid":"https://orcid.org/0000-0002-5335-0261"},"institutions":[{"id":"https://openalex.org/I204722609","display_name":"Queen's University","ror":"https://ror.org/02y72wh86","country_code":"CA","type":"education","lineage":["https://openalex.org/I204722609"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Ying Zou","raw_affiliation_strings":["Department of Electrical and Computer Engineering, Queen's University, Kingston, ON, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, Queen's University, Kingston, ON, Canada","institution_ids":["https://openalex.org/I204722609"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.2683,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.90270994,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"48","issue":"10","first_page":"3988","last_page":"4001"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5732697248458862},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.43588489294052124},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.42302387952804565},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3631388247013092}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5732697248458862},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.43588489294052124},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.42302387952804565},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3631388247013092},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tse.2021.3109617","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tse.2021.3109617","pdf_url":null,"source":{"id":"https://openalex.org/S8351582","display_name":"IEEE Transactions on Software Engineering","issn_l":"0098-5589","issn":["0098-5589","1939-3520","2326-3881"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320439","host_organization_name":"IEEE Computer Society","host_organization_lineage":["https://openalex.org/P4310320439","https://openalex.org/P4310319808"],"host_organization_lineage_names":["IEEE Computer Society","Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Software Engineering","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.4399999976158142}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W1539265701","https://openalex.org/W1972776932","https://openalex.org/W1979290264","https://openalex.org/W1979778970","https://openalex.org/W1991705476","https://openalex.org/W2003496454","https://openalex.org/W2026926922","https://openalex.org/W2044422867","https://openalex.org/W2045571829","https://openalex.org/W2099769844","https://openalex.org/W2106628948","https://openalex.org/W2109962300","https://openalex.org/W2110307645","https://openalex.org/W2111490417","https://openalex.org/W2113463782","https://openalex.org/W2123442489","https://openalex.org/W2141271901","https://openalex.org/W2156055852","https://openalex.org/W2161846679","https://openalex.org/W2163005242","https://openalex.org/W2167514255","https://openalex.org/W2295687471","https://openalex.org/W2463109813","https://openalex.org/W2765212458","https://openalex.org/W2772762197","https://openalex.org/W2807909733","https://openalex.org/W2925515791","https://openalex.org/W2952230511","https://openalex.org/W2955411938","https://openalex.org/W3001362559","https://openalex.org/W3090702847","https://openalex.org/W3091053523","https://openalex.org/W3117161066","https://openalex.org/W3162529462","https://openalex.org/W4230896626","https://openalex.org/W4247626441","https://openalex.org/W4301054596","https://openalex.org/W6683738474"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2350741829","https://openalex.org/W2130043461","https://openalex.org/W2530322880"],"abstract_inverted_index":{"Communication":[0],"is":[1,79,204],"critical":[2],"for":[3,289],"the":[4,22,35,39,50,53,62,76,108,120,126,132,148,151,157,161,165,169,175,180,196,207,211,218,222,227,243,249,267],"software":[5,40],"development":[6,41],"teams":[7],"to":[8,72,104,146,182,194,293],"maintain":[9],"project":[10,13,197,234],"awareness,":[11,235],"facilitate":[12],"co-ordination":[14],"and":[15,30,88,101,116,131,139,155,164,188,199,221,254,265,278],"avoid":[16],"misunderstandings.":[17],"The":[18],"features":[19,220],"offered":[20],"in":[21,189,236],"chatrooms,":[23,113],"such":[24],"as":[25],"private":[26],"messaging,":[27],"group":[28],"conversations,":[29],"code":[31],"sharing":[32,266],"help":[33],"accommodate":[34],"communication":[36],"needs":[37],"of":[38,64,75,110,153,168,238,242,272],"teams.":[42],"Therefore,":[43],"chatrooms":[44,181,212],"have":[45,213,258],"been":[46],"increasingly":[47],"adopted":[48],"among":[49],"developers.":[51],"Since":[52],"last":[54],"study":[55,98],"on":[56,107,119,160,216,248,262],"Slack":[57,65,78,115,138,154,253],"performed":[58],"by":[59,206],"(Linet":[60],"al.2016),":[61],"audience":[63],"has":[66],"more":[67],"than":[68],"doubled":[69],"possibly":[70],"leading":[71],"an":[73,96,214,232],"evolution":[74],"ways":[77],"used;":[80],"while":[81],"another":[82],"rich":[83],"community":[84,198],"formed":[85],"around":[86],"Gitter":[87,141,208,255],"remains":[89],"unstudied.":[90],"In":[91,225,270],"this":[92],"paper,":[93],"we":[94,143],"perform":[95],"investigative":[97],"using":[99],"qualitative":[100],"quantitative":[102],"techniques":[103],"gain":[105],"insights":[106],"use":[109,152],"popular":[111],"modern":[112],"specifically":[114],"Gitter.":[117],"Based":[118],"survey":[121],"responses":[122],"from":[123,136,179,186],"163":[124],"developers,":[125,130,264],"interviews":[127],"with":[128],"21":[129],"chatroom":[133],"data":[134],"collected":[135],"11":[137],"770":[140],"rooms,":[142],"are":[144],"able":[145],"uncover":[147],"reasons":[149],"behind":[150],"Gitter,":[156],"perceived":[158,205],"impact":[159,215,230,261],"associated":[162],"projects,":[163],"quality":[166,273],"determinants":[167],"two":[170],"chatrooms.":[171],"We":[172],"find":[173],"that":[174,210],"developers":[176,209],"seek":[177],"knowledge":[178],"obtain":[183],"timely":[184],"feedback":[185],"experts,":[187],"return":[190],"share":[191],"their":[192,200,295],"expertise":[193],"build":[195],"reputations.":[201],"Furthermore,":[202],"it":[203],"prioritizing":[217],"new":[219],"bug":[223],"fixes.":[224],"Slack,":[226],"most":[228],"reported":[229,247],"concerns":[231],"increased":[233],"terms":[237,271],"a":[239,259,275,279],"better":[240,280],"tracking":[241],"work":[244],"progress.":[245],"As":[246],"developers\u2019":[250],"survey,":[251],"both":[252,290],"chat":[256,291],"services":[257,292],"visible":[260],"mentoring":[263],"best":[268],"practices.":[269],"determinants,":[274],"non-ephemeral":[276],"history":[277,281],"management":[282],"(e.g.,":[283],"advanced":[284],"search)":[285],"could":[286],"be":[287],"keys":[288],"reach":[294],"full":[296],"potential.":[297]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}