{"id":"https://openalex.org/W3106822077","doi":"https://doi.org/10.1109/tsc.2020.3041095","title":"Predicting Product Review Helpfulness \u2013 A Hybrid Method","display_name":"Predicting Product Review Helpfulness \u2013 A Hybrid Method","publication_year":2020,"publication_date":"2020-11-27","ids":{"openalex":"https://openalex.org/W3106822077","doi":"https://doi.org/10.1109/tsc.2020.3041095","mag":"3106822077"},"language":"en","primary_location":{"id":"doi:10.1109/tsc.2020.3041095","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tsc.2020.3041095","pdf_url":null,"source":{"id":"https://openalex.org/S204223317","display_name":"IEEE Transactions on Services Computing","issn_l":"1939-1374","issn":["1939-1374","2372-0204"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Services Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102711670","display_name":"Li Kong","orcid":"https://orcid.org/0000-0003-3260-4573"},"institutions":[{"id":"https://openalex.org/I4210128818","display_name":"Institute of Software","ror":"https://ror.org/033dfsn42","country_code":"CN","type":"facility","lineage":["https://openalex.org/I19820366","https://openalex.org/I4210128818"]},{"id":"https://openalex.org/I881766915","display_name":"Nanjing University","ror":"https://ror.org/01rxvg760","country_code":"CN","type":"education","lineage":["https://openalex.org/I881766915"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Li Kong","raw_affiliation_strings":["State Key Laboratory for Novel Software Technology at Nanjing University, Software Institute, Nanjing University, Nanjing, China"],"raw_orcid":"https://orcid.org/0000-0003-3260-4573","affiliations":[{"raw_affiliation_string":"State Key Laboratory for Novel Software Technology at Nanjing University, Software Institute, Nanjing University, Nanjing, China","institution_ids":["https://openalex.org/I4210128818","https://openalex.org/I881766915"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053034433","display_name":"Chuanyi Li","orcid":"https://orcid.org/0000-0003-4956-8142"},"institutions":[{"id":"https://openalex.org/I4210128818","display_name":"Institute of Software","ror":"https://ror.org/033dfsn42","country_code":"CN","type":"facility","lineage":["https://openalex.org/I19820366","https://openalex.org/I4210128818"]},{"id":"https://openalex.org/I881766915","display_name":"Nanjing University","ror":"https://ror.org/01rxvg760","country_code":"CN","type":"education","lineage":["https://openalex.org/I881766915"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Chuanyi Li","raw_affiliation_strings":["State Key Laboratory for Novel Software Technology at Nanjing University, Software Institute, Nanjing University, Nanjing, China"],"raw_orcid":"https://orcid.org/0000-0003-4956-8142","affiliations":[{"raw_affiliation_string":"State Key Laboratory for Novel Software Technology at Nanjing University, Software Institute, Nanjing University, Nanjing, China","institution_ids":["https://openalex.org/I4210128818","https://openalex.org/I881766915"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075214885","display_name":"Jidong Ge","orcid":"https://orcid.org/0000-0003-1773-0942"},"institutions":[{"id":"https://openalex.org/I4210128818","display_name":"Institute of Software","ror":"https://ror.org/033dfsn42","country_code":"CN","type":"facility","lineage":["https://openalex.org/I19820366","https://openalex.org/I4210128818"]},{"id":"https://openalex.org/I881766915","display_name":"Nanjing University","ror":"https://ror.org/01rxvg760","country_code":"CN","type":"education","lineage":["https://openalex.org/I881766915"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jidong Ge","raw_affiliation_strings":["State Key Laboratory for Novel Software Technology at Nanjing University, Software Institute, Nanjing University, Nanjing, China"],"raw_orcid":"https://orcid.org/0000-0003-1773-0942","affiliations":[{"raw_affiliation_string":"State Key Laboratory for Novel Software Technology at Nanjing University, Software Institute, Nanjing University, Nanjing, China","institution_ids":["https://openalex.org/I4210128818","https://openalex.org/I881766915"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102732054","display_name":"Vincent Ng","orcid":"https://orcid.org/0000-0001-8237-429X"},"institutions":[{"id":"https://openalex.org/I162577319","display_name":"The University of Texas at Dallas","ror":"https://ror.org/049emcs32","country_code":"US","type":"education","lineage":["https://openalex.org/I162577319"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Vincent Ng","raw_affiliation_strings":["Computer Science Department, The University of Texas at Dallas, Dallas, TX, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Science Department, The University of Texas at Dallas, Dallas, TX, USA","institution_ids":["https://openalex.org/I162577319"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073104000","display_name":"Bin Luo","orcid":"https://orcid.org/0000-0002-9036-0063"},"institutions":[{"id":"https://openalex.org/I4210128818","display_name":"Institute of Software","ror":"https://ror.org/033dfsn42","country_code":"CN","type":"facility","lineage":["https://openalex.org/I19820366","https://openalex.org/I4210128818"]},{"id":"https://openalex.org/I881766915","display_name":"Nanjing University","ror":"https://ror.org/01rxvg760","country_code":"CN","type":"education","lineage":["https://openalex.org/I881766915"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Bin Luo","raw_affiliation_strings":["State Key Laboratory for Novel Software Technology at Nanjing University, Software Institute, Nanjing University, Nanjing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"State Key Laboratory for Novel Software Technology at Nanjing University, Software Institute, Nanjing University, Nanjing, China","institution_ids":["https://openalex.org/I4210128818","https://openalex.org/I881766915"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.3038,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.85189052,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"15","issue":"4","first_page":"2213","last_page":"2225"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/helpfulness","display_name":"Helpfulness","score":0.9792472124099731},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.875433087348938},{"id":"https://openalex.org/keywords/convolutional-neural-network","display_name":"Convolutional neural network","score":0.6393451690673828},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.5852029919624329},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.5603846907615662},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5488302707672119},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4992806911468506},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.4666001796722412},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.44154977798461914},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.43752238154411316},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3940846025943756}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.9792472124099731},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.875433087348938},{"id":"https://openalex.org/C81363708","wikidata":"https://www.wikidata.org/wiki/Q17084460","display_name":"Convolutional neural network","level":2,"score":0.6393451690673828},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.5852029919624329},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.5603846907615662},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5488302707672119},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4992806911468506},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.4666001796722412},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.44154977798461914},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.43752238154411316},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3940846025943756},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tsc.2020.3041095","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tsc.2020.3041095","pdf_url":null,"source":{"id":"https://openalex.org/S204223317","display_name":"IEEE Transactions on Services Computing","issn_l":"1939-1374","issn":["1939-1374","2372-0204"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Services Computing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5199999809265137,"id":"https://metadata.un.org/sdg/9"}],"awards":[{"id":"https://openalex.org/G6607556526","display_name":null,"funder_award_id":"61802167","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320335787","display_name":"Fundamental Research Funds for the Central Universities","ror":null}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W1832693441","https://openalex.org/W1999681713","https://openalex.org/W2021093430","https://openalex.org/W2061873838","https://openalex.org/W2079145130","https://openalex.org/W2081381264","https://openalex.org/W2087294982","https://openalex.org/W2092282862","https://openalex.org/W2115613989","https://openalex.org/W2116341502","https://openalex.org/W2120615054","https://openalex.org/W2160660844","https://openalex.org/W2170240176","https://openalex.org/W2173379916","https://openalex.org/W2184957013","https://openalex.org/W2201929092","https://openalex.org/W2249040818","https://openalex.org/W2250342289","https://openalex.org/W2250539671","https://openalex.org/W2250790948","https://openalex.org/W2283196293","https://openalex.org/W2433281745","https://openalex.org/W2509632655","https://openalex.org/W2512865187","https://openalex.org/W2514852614","https://openalex.org/W2604587608","https://openalex.org/W2618063639","https://openalex.org/W2750466013","https://openalex.org/W2757541972","https://openalex.org/W2793787528","https://openalex.org/W2794669487","https://openalex.org/W2808668169","https://openalex.org/W2886409580","https://openalex.org/W2889117403","https://openalex.org/W2917544878","https://openalex.org/W2962946486","https://openalex.org/W2970183009","https://openalex.org/W3098553917","https://openalex.org/W3123252799","https://openalex.org/W3125983399","https://openalex.org/W6602809414","https://openalex.org/W6678830454","https://openalex.org/W6685053522","https://openalex.org/W6685316698","https://openalex.org/W6691327844","https://openalex.org/W6691815588","https://openalex.org/W6720006811","https://openalex.org/W6732001033","https://openalex.org/W6732341325","https://openalex.org/W6753952733"],"related_works":["https://openalex.org/W2613921548","https://openalex.org/W4285360723","https://openalex.org/W4281847990","https://openalex.org/W2488228222","https://openalex.org/W4400480248","https://openalex.org/W2002563848","https://openalex.org/W2934621214","https://openalex.org/W1498449133","https://openalex.org/W2611407113","https://openalex.org/W3092656781"],"abstract_inverted_index":{"Recent":[0],"years":[1],"have":[2],"seen":[3],"a":[4,14,41,105,113,143],"rapidly":[5],"growing":[6],"number":[7],"of":[8,11,48,71,77,95,100,108,115,175],"online":[9],"reviews":[10,49,54],"products.":[12],"As":[13],"result,":[15],"it":[16],"is":[17,38,147],"often":[18],"not":[19],"possible":[20],"for":[21,43],"customers":[22],"to":[23,34,39,58,64,74,129,137,149],"go":[24],"through":[25],"each":[26],"review":[27,78,109,144,165],"before":[28],"making":[29,87],"purchase":[30],"decisions.":[31],"One":[32],"way":[33],"address":[35],"this":[36,101],"problem":[37],"build":[40],"system":[42,63,88],"automatically":[44],"addressing":[45],"the":[46,62,75,93,131,139,151,158,162,173,176],"helpfulness":[47,79,110],"and":[50,120,145],"present":[51],"only":[52],"those":[53],"that":[55,168],"are":[56,81],"determined":[57],"be":[59,127],"helpful":[60],"by":[61],"an":[65],"end":[66],"user.":[67],"The":[68],"vast":[69],"majority":[70],"existing":[72],"approaches":[73],"task":[76],"prediction":[80,111],"based":[82],"on":[83,92,161],"hand-crafted":[84,123],"features,":[85],"thus":[86],"performance":[89],"heavily":[90],"dependent":[91],"quality":[94],"these":[96],"features.":[97],"In":[98],"light":[99],"weakness,":[102],"we":[103],"propose":[104],"new":[106],"model":[107],"using":[112],"combination":[114],"Convolutional":[116],"Neural":[117],"Network":[118],"(CNN)":[119],"TransE":[121,146],"wherein":[122],"features":[124],"can":[125],"also":[126],"incorporated":[128],"improve":[130],"output.":[132],"Specifically,":[133],"CNN":[134],"enables":[135],"us":[136],"learn":[138],"semantic":[140],"information":[141],"from":[142],"used":[148],"capture":[150],"relationship":[152],"between":[153],"different":[154],"entities":[155],"mentioned":[156],"in":[157],"review.":[159],"Experiments":[160],"Amazon":[163],"product":[164],"datasets":[166],"demonstrate":[167],"our":[169],"approach":[170],"significantly":[171],"outperforms":[172],"state":[174],"art.":[177]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}