{"id":"https://openalex.org/W1981277371","doi":"https://doi.org/10.1109/tsc.2014.2387751","title":"Quality of Experience: User's Perception about Web Services","display_name":"Quality of Experience: User's Perception about Web Services","publication_year":2015,"publication_date":"2015-01-06","ids":{"openalex":"https://openalex.org/W1981277371","doi":"https://doi.org/10.1109/tsc.2014.2387751","mag":"1981277371"},"language":"en","primary_location":{"id":"doi:10.1109/tsc.2014.2387751","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tsc.2014.2387751","pdf_url":null,"source":{"id":"https://openalex.org/S204223317","display_name":"IEEE Transactions on Services Computing","issn_l":"1939-1374","issn":["1939-1374","2372-0204"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Services Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048376009","display_name":"Bipin Upadhyaya","orcid":null},"institutions":[{"id":"https://openalex.org/I204722609","display_name":"Queen's University","ror":"https://ror.org/02y72wh86","country_code":"CA","type":"education","lineage":["https://openalex.org/I204722609"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Bipin Upadhyaya","raw_affiliation_strings":["Electrical and Computer Engineering, Queen's University, Ontario, Canada","Electrical & Computer Engineering Queen's University, Kingston, Canada"],"affiliations":[{"raw_affiliation_string":"Electrical and Computer Engineering, Queen's University, Ontario, Canada","institution_ids":["https://openalex.org/I204722609"]},{"raw_affiliation_string":"Electrical & Computer Engineering Queen's University, Kingston, Canada","institution_ids":["https://openalex.org/I204722609"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101468895","display_name":"Ying Zou","orcid":"https://orcid.org/0000-0002-5335-0261"},"institutions":[{"id":"https://openalex.org/I204722609","display_name":"Queen's University","ror":"https://ror.org/02y72wh86","country_code":"CA","type":"education","lineage":["https://openalex.org/I204722609"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Ying Zou","raw_affiliation_strings":["Electrical and Computer Engineering, Queen's University, Ontario, Canada","Electrical & Computer Engineering Queen's University, Kingston, Canada"],"affiliations":[{"raw_affiliation_string":"Electrical and Computer Engineering, Queen's University, Ontario, Canada","institution_ids":["https://openalex.org/I204722609"]},{"raw_affiliation_string":"Electrical & Computer Engineering Queen's University, Kingston, Canada","institution_ids":["https://openalex.org/I204722609"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086488087","display_name":"Iman Keivanloo","orcid":"https://orcid.org/0000-0001-9552-6950"},"institutions":[{"id":"https://openalex.org/I204722609","display_name":"Queen's University","ror":"https://ror.org/02y72wh86","country_code":"CA","type":"education","lineage":["https://openalex.org/I204722609"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Iman Keivanloo","raw_affiliation_strings":["Electrical and Computer Engineering, Queen's University, Ontario, Canada","Electrical & Computer Engineering Queen's University, Kingston, Canada"],"affiliations":[{"raw_affiliation_string":"Electrical and Computer Engineering, Queen's University, Ontario, Canada","institution_ids":["https://openalex.org/I204722609"]},{"raw_affiliation_string":"Electrical & Computer Engineering Queen's University, Kingston, Canada","institution_ids":["https://openalex.org/I204722609"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085915561","display_name":"Joanna Ng","orcid":null},"institutions":[{"id":"https://openalex.org/I4210113654","display_name":"IBM (Canada)","ror":"https://ror.org/025sxka56","country_code":"CA","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210113654"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Joanna Ng","raw_affiliation_strings":["IBM CAS Research, Ontario, Canada","IBM CAS Research, Markham, Canada"],"affiliations":[{"raw_affiliation_string":"IBM CAS Research, Ontario, Canada","institution_ids":[]},{"raw_affiliation_string":"IBM CAS Research, Markham, Canada","institution_ids":["https://openalex.org/I4210113654"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5048376009"],"corresponding_institution_ids":["https://openalex.org/I204722609"],"apc_list":null,"apc_paid":null,"fwci":11.1244,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.98091853,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"8","issue":"3","first_page":"410","last_page":"421"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9718999862670898,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8252837061882019},{"id":"https://openalex.org/keywords/quality-of-experience","display_name":"Quality of experience","score":0.7346463203430176},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.683569073677063},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.6253290772438049},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5053334832191467},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.48434555530548096},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.47647640109062195},{"id":"https://openalex.org/keywords/ws-policy","display_name":"WS-Policy","score":0.4627196192741394},{"id":"https://openalex.org/keywords/selection","display_name":"Selection (genetic algorithm)","score":0.45287972688674927},{"id":"https://openalex.org/keywords/service-discovery","display_name":"Service discovery","score":0.4160531759262085},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.22086846828460693},{"id":"https://openalex.org/keywords/web-development","display_name":"Web development","score":0.17662054300308228},{"id":"https://openalex.org/keywords/web-application-security","display_name":"Web application security","score":0.17482250928878784},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.15443387627601624},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.06538590788841248}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8252837061882019},{"id":"https://openalex.org/C2779333187","wikidata":"https://www.wikidata.org/wiki/Q3132648","display_name":"Quality of experience","level":3,"score":0.7346463203430176},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.683569073677063},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.6253290772438049},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5053334832191467},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.48434555530548096},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.47647640109062195},{"id":"https://openalex.org/C190515685","wikidata":"https://www.wikidata.org/wiki/Q749179","display_name":"WS-Policy","level":5,"score":0.4627196192741394},{"id":"https://openalex.org/C81917197","wikidata":"https://www.wikidata.org/wiki/Q628760","display_name":"Selection (genetic algorithm)","level":2,"score":0.45287972688674927},{"id":"https://openalex.org/C144097018","wikidata":"https://www.wikidata.org/wiki/Q4329404","display_name":"Service discovery","level":3,"score":0.4160531759262085},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.22086846828460693},{"id":"https://openalex.org/C79373723","wikidata":"https://www.wikidata.org/wiki/Q386275","display_name":"Web development","level":3,"score":0.17662054300308228},{"id":"https://openalex.org/C59241245","wikidata":"https://www.wikidata.org/wiki/Q4781497","display_name":"Web application security","level":4,"score":0.17482250928878784},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.15443387627601624},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.06538590788841248},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tsc.2014.2387751","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tsc.2014.2387751","pdf_url":null,"source":{"id":"https://openalex.org/S204223317","display_name":"IEEE Transactions on Services Computing","issn_l":"1939-1374","issn":["1939-1374","2372-0204"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Services Computing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W38739846","https://openalex.org/W125266772","https://openalex.org/W270920696","https://openalex.org/W1489608363","https://openalex.org/W1509250948","https://openalex.org/W1977556410","https://openalex.org/W1981897032","https://openalex.org/W1987971958","https://openalex.org/W1996430422","https://openalex.org/W2020495106","https://openalex.org/W2075106684","https://openalex.org/W2081580037","https://openalex.org/W2085965765","https://openalex.org/W2090133286","https://openalex.org/W2092513324","https://openalex.org/W2095700235","https://openalex.org/W2127158403","https://openalex.org/W2135213436","https://openalex.org/W2136645702","https://openalex.org/W2141880113","https://openalex.org/W2142974461","https://openalex.org/W2144651846","https://openalex.org/W2146013510","https://openalex.org/W2150723346","https://openalex.org/W2155328222","https://openalex.org/W2162220364","https://openalex.org/W2164416192","https://openalex.org/W2165525206","https://openalex.org/W2167605042","https://openalex.org/W2172105112","https://openalex.org/W3146306708","https://openalex.org/W4238284362","https://openalex.org/W4254690618","https://openalex.org/W4285719527","https://openalex.org/W6601528862","https://openalex.org/W6605053135","https://openalex.org/W6609939471","https://openalex.org/W6630585342"],"related_works":["https://openalex.org/W2783582617","https://openalex.org/W4240280386","https://openalex.org/W3113195488","https://openalex.org/W2110060942","https://openalex.org/W1168306964","https://openalex.org/W2699041413","https://openalex.org/W1501569591","https://openalex.org/W2065372469","https://openalex.org/W2011932101","https://openalex.org/W2119964762"],"abstract_inverted_index":{"Web":[0,9,15,37,67],"service":[1,34,38,52,93,134,197,212,227],"composition":[2],"enables":[3],"seamless":[4],"and":[5,40,58,95,115,169,173,189],"dynamic":[6],"integration":[7],"of":[8,13,21,51,76,85,104,127,171,211,222],"services.":[10],"The":[11],"behavior":[12],"participant":[14],"services":[16,32,149],"determines":[17],"the":[18,73,83,120,125,137,220,226],"overall":[19],"performance":[20],"a":[22,110,183],"composition.":[23,35,96],"Therefore,":[24],"it":[25,157],"is":[26,158,182],"important":[27],"to":[28,160],"choose":[29],"high":[30],"quality":[31,50,88,100,103],"for":[33,65,92,133],"Existing":[36],"selection":[39,94,198],"discovery":[41,213,228],"approaches":[42],"rely":[43],"on":[44],"non-functional":[45],"aspects":[46],"(also":[47],"known":[48],"as":[49,102],"or":[53],"QoS),":[54],"e.g.,":[55],"response":[56],"time":[57],"availability.":[59],"Though":[60],"these":[61],"parameters":[62],"are":[63,203],"crucial":[64],"selecting":[66],"services,":[68],"they":[69],"may":[70],"not":[71,204],"reflect":[72],"user's":[74,90],"perspective":[75,91],"quality.":[77],"In":[78],"this":[79],"paper,":[80],"we":[81,108,123,140,207],"explore":[82],"feasibility":[84],"incorporating":[86],"perceived":[87],"from":[89,119,146],"We":[97],"name":[98],"such":[99,128],"attributes":[101,118,132,164,218,224],"experience":[105],"(QoE).":[106],"First,":[107],"propose":[109],"solution":[111],"that":[112,156,180],"automatically":[113,161],"mines":[114],"identifies":[116],"QoE":[117,131,163,192,217,223],"Web.":[121],"Second,":[122],"study":[124,178],"application":[126],"dynamically":[129],"extracted":[130],"selection.":[135],"For":[136],"evaluation":[138],"purpose,":[139],"collected":[141],"more":[142],"than":[143],"34,000":[144],"reviews":[145],"58":[147],"different":[148],"in":[150],"six":[151],"domains.":[152],"Our":[153,177],"findings":[154],"show":[155],"possible":[159],"identify":[162],"with":[165],"an":[166],"average":[167],"precision":[168],"recall":[170],"92":[172],"80":[174],"percent":[175,210],"respectively.":[176],"shows":[179],"there":[181],"strong":[184],"positive":[185],"correlation":[186],"between":[187],"QoS":[188,201],"QoE.":[190],"Hence":[191],"can":[193],"be":[194],"used":[195],"during":[196,225],"especially":[199],"when":[200],"data":[202],"available.":[205],"Furthermore,":[206],"found":[208],"70":[209],"queries":[214],"indeed":[215],"contain":[216],"showing":[219],"importance":[221],"phase.":[229]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}