{"id":"https://openalex.org/W2092311045","doi":"https://doi.org/10.1109/tr.2014.2336051","title":"The Distribution of Time to Recovery of Enterprise IT Services","display_name":"The Distribution of Time to Recovery of Enterprise IT Services","publication_year":2014,"publication_date":"2014-08-06","ids":{"openalex":"https://openalex.org/W2092311045","doi":"https://doi.org/10.1109/tr.2014.2336051","mag":"2092311045"},"language":"en","primary_location":{"id":"doi:10.1109/tr.2014.2336051","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tr.2014.2336051","pdf_url":null,"source":{"id":"https://openalex.org/S87725633","display_name":"IEEE Transactions on Reliability","issn_l":"0018-9529","issn":["0018-9529","1558-1721"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Reliability","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037374855","display_name":"Ulrik Franke","orcid":"https://orcid.org/0000-0003-2017-7914"},"institutions":[{"id":"https://openalex.org/I1291458624","display_name":"Swedish Defence Research Agency","ror":"https://ror.org/0470cgs30","country_code":"SE","type":"funder","lineage":["https://openalex.org/I1291458624"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Ulrik Franke","raw_affiliation_strings":["FOI\u2014the Swedish Defence Research Agency, Stockholm, Sweden","[FOI\u2014the Swedish Defence Research Agency, Stockholm, Sweden]"],"affiliations":[{"raw_affiliation_string":"FOI\u2014the Swedish Defence Research Agency, Stockholm, Sweden","institution_ids":["https://openalex.org/I1291458624"]},{"raw_affiliation_string":"[FOI\u2014the Swedish Defence Research Agency, Stockholm, Sweden]","institution_ids":["https://openalex.org/I1291458624"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103165985","display_name":"Hannes Holm","orcid":null},"institutions":[{"id":"https://openalex.org/I1291458624","display_name":"Swedish Defence Research Agency","ror":"https://ror.org/0470cgs30","country_code":"SE","type":"funder","lineage":["https://openalex.org/I1291458624"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Hannes Holm","raw_affiliation_strings":["FOI\u2014the Swedish Defence Research Agency, Stockholm, Sweden","[FOI\u2014the Swedish Defence Research Agency, Stockholm, Sweden]"],"affiliations":[{"raw_affiliation_string":"FOI\u2014the Swedish Defence Research Agency, Stockholm, Sweden","institution_ids":["https://openalex.org/I1291458624"]},{"raw_affiliation_string":"[FOI\u2014the Swedish Defence Research Agency, Stockholm, Sweden]","institution_ids":["https://openalex.org/I1291458624"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036934861","display_name":"Johan K\u00f6nig","orcid":null},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Johan Konig","raw_affiliation_strings":["Department of Industrial Information and Control Systems, KTH\u2014the Royal Institute of Technology, Stockholm, Sweden"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Information and Control Systems, KTH\u2014the Royal Institute of Technology, Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5037374855"],"corresponding_institution_ids":["https://openalex.org/I1291458624"],"apc_list":null,"apc_paid":null,"fwci":3.1033,"has_fulltext":false,"cited_by_count":25,"citation_normalized_percentile":{"value":0.92529733,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"63","issue":"4","first_page":"858","last_page":"867"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12423","display_name":"Software Reliability and Analysis Research","score":0.9836999773979187,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9835000038146973,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/downtime","display_name":"Downtime","score":0.92601478099823},{"id":"https://openalex.org/keywords/akaike-information-criterion","display_name":"Akaike information criterion","score":0.6211769580841064},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5656375885009766},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5480964779853821},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5426294207572937},{"id":"https://openalex.org/keywords/distribution","display_name":"Distribution (mathematics)","score":0.46511462330818176},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.37661999464035034},{"id":"https://openalex.org/keywords/reliability-engineering","display_name":"Reliability engineering","score":0.33413201570510864},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1997823417186737},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1870703101158142},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.14323672652244568},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1173475980758667}],"concepts":[{"id":"https://openalex.org/C180591934","wikidata":"https://www.wikidata.org/wiki/Q1253369","display_name":"Downtime","level":2,"score":0.92601478099823},{"id":"https://openalex.org/C126674687","wikidata":"https://www.wikidata.org/wiki/Q1662573","display_name":"Akaike information criterion","level":2,"score":0.6211769580841064},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5656375885009766},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5480964779853821},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5426294207572937},{"id":"https://openalex.org/C110121322","wikidata":"https://www.wikidata.org/wiki/Q865811","display_name":"Distribution (mathematics)","level":2,"score":0.46511462330818176},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.37661999464035034},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.33413201570510864},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1997823417186737},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1870703101158142},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14323672652244568},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1173475980758667},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tr.2014.2336051","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tr.2014.2336051","pdf_url":null,"source":{"id":"https://openalex.org/S87725633","display_name":"IEEE Transactions on Reliability","issn_l":"0018-9529","issn":["0018-9529","1558-1721"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Reliability","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W81850906","https://openalex.org/W124052719","https://openalex.org/W157262686","https://openalex.org/W1486339539","https://openalex.org/W1518016665","https://openalex.org/W1547614989","https://openalex.org/W1550064664","https://openalex.org/W1569985763","https://openalex.org/W1594220124","https://openalex.org/W1721421031","https://openalex.org/W1911403303","https://openalex.org/W1935836462","https://openalex.org/W1985525056","https://openalex.org/W2003974927","https://openalex.org/W2009435671","https://openalex.org/W2012326339","https://openalex.org/W2013770282","https://openalex.org/W2027389583","https://openalex.org/W2030801659","https://openalex.org/W2034283895","https://openalex.org/W2038431146","https://openalex.org/W2060234492","https://openalex.org/W2070645909","https://openalex.org/W2076191055","https://openalex.org/W2078977693","https://openalex.org/W2082161310","https://openalex.org/W2088385354","https://openalex.org/W2089659956","https://openalex.org/W2093628349","https://openalex.org/W2112961043","https://openalex.org/W2113693268","https://openalex.org/W2118750181","https://openalex.org/W2119449650","https://openalex.org/W2124421215","https://openalex.org/W2138894395","https://openalex.org/W2139582974","https://openalex.org/W2142812297","https://openalex.org/W2150218787","https://openalex.org/W2155532997","https://openalex.org/W2159431677","https://openalex.org/W2160715973","https://openalex.org/W2396038196","https://openalex.org/W2405618345","https://openalex.org/W2472238168","https://openalex.org/W2504986949","https://openalex.org/W2970652745","https://openalex.org/W2970890885","https://openalex.org/W4237377395","https://openalex.org/W6603221117","https://openalex.org/W6606421266","https://openalex.org/W6767285344"],"related_works":["https://openalex.org/W1987464952","https://openalex.org/W2735932032","https://openalex.org/W1673329429","https://openalex.org/W2028169157","https://openalex.org/W2172884470","https://openalex.org/W2030252680","https://openalex.org/W4214827973","https://openalex.org/W4251454458","https://openalex.org/W1970287070","https://openalex.org/W2080951167"],"abstract_inverted_index":{"The":[0,44,128],"context":[1],"of":[2,8,23,71,84,100,106,144,158,175,178],"this":[3,78,165],"article":[4],"is":[5,20,30,65,80,148],"the":[6,68,111,116,122,125,132,136,151,155,173,184],"availability":[7],"enterprise":[9],"IT":[10,37,72,145,159],"services,":[11],"a":[12,21,49,90],"key":[13],"concern":[14],"for":[15,138],"many":[16],"enterprises.":[17],"While":[18],"there":[19,29],"plethora":[22],"literature":[24,46,112],"concerned":[25],"with":[26],"service":[27,38,73,141,160],"availability,":[28],"no":[31],"previous":[32],"systematic":[33],"empirical":[34],"study":[35],"on":[36,53,82],"time":[39,74,107,161],"to":[40,55,66,75,95,108,120,162,183],"recovery":[41,109],"following":[42],"outages.":[43],"existing":[45],"typically":[47],"assumes":[48],"distribution,":[50],"or":[51],"builds":[52],"analogies":[54],"related":[56],"areas":[57],"such":[58],"as":[59],"software":[60],"engineering.":[61],"Therefore,":[62],"our":[63],"objective":[64],"find":[67,121],"statistical":[69],"distribution":[70,123,134,153,166],"recovery.":[76,163],"Method-wise,":[77],"investigation":[79],"based":[81],"logs":[83],"more":[85,96],"than":[86,97],"1800":[87],"incidents":[88],"in":[89,167],"large":[91],"Nordic":[92],"bank,":[93],"corresponding":[94],"11000":[98],"hours":[99],"recorded":[101],"downtime.":[102],"Five":[103],"possible":[104],"distributions":[105],"from":[110],"were":[113],"investigated":[114],"using":[115],"Akaike":[117],"Information":[118],"Criterion":[119],"offering":[124],"best":[126,156],"fit.":[127],"results":[129],"show":[130],"that":[131,150],"log-normal":[133,152],"outperformed":[135],"others":[137],"all":[139],"tested":[140],"channels":[142],"(collections":[143],"services).":[146],"It":[147],"concluded":[149],"offers":[154,172],"fit":[157],"Using":[164],"simulation":[168],"and":[169,180],"decision-support":[170],"tools":[171],"prospect":[174],"better":[176],"predictions":[177],"downtime":[179,181],"costs":[182],"practitioner":[185],"community.":[186]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
