{"id":"https://openalex.org/W4376455177","doi":"https://doi.org/10.1109/tpc.2023.3260465","title":"To Interact and to Narrate: A Categorical Multidimensional Analysis of Twitter Use by US Banks and Energy Corporations","display_name":"To Interact and to Narrate: A Categorical Multidimensional Analysis of Twitter Use by US Banks and Energy Corporations","publication_year":2023,"publication_date":"2023-05-10","ids":{"openalex":"https://openalex.org/W4376455177","doi":"https://doi.org/10.1109/tpc.2023.3260465"},"language":"en","primary_location":{"id":"doi:10.1109/tpc.2023.3260465","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tpc.2023.3260465","pdf_url":null,"source":{"id":"https://openalex.org/S90277605","display_name":"IEEE Transactions on Professional Communication","issn_l":"0361-1434","issn":["0361-1434","1558-1500"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Professional Communication","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017016982","display_name":"Ya Sun","orcid":"https://orcid.org/0000-0002-7318-4408"},"institutions":[{"id":"https://openalex.org/I146563203","display_name":"University of International Business and Economics","ror":"https://ror.org/05khqpb71","country_code":"CN","type":"education","lineage":["https://openalex.org/I146563203"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Ya Sun","raw_affiliation_strings":["University of International Business and Economics, Beijing, China"],"raw_orcid":"https://orcid.org/0000-0002-7318-4408","affiliations":[{"raw_affiliation_string":"University of International Business and Economics, Beijing, China","institution_ids":["https://openalex.org/I146563203"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027709350","display_name":"Deyi Kong","orcid":"https://orcid.org/0000-0002-9625-9898"},"institutions":[{"id":"https://openalex.org/I146563203","display_name":"University of International Business and Economics","ror":"https://ror.org/05khqpb71","country_code":"CN","type":"education","lineage":["https://openalex.org/I146563203"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Deyi Kong","raw_affiliation_strings":["University of International Business and Economics, Beijing, China"],"raw_orcid":"https://orcid.org/0000-0002-9625-9898","affiliations":[{"raw_affiliation_string":"University of International Business and Economics, Beijing, China","institution_ids":["https://openalex.org/I146563203"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001007705","display_name":"Limei Zhai","orcid":"https://orcid.org/0000-0003-4929-3783"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Limei Zhai","raw_affiliation_strings":["Beijing No. 20 High School, Beijing, China"],"raw_orcid":"https://orcid.org/0000-0002-4766-7094","affiliations":[{"raw_affiliation_string":"Beijing No. 20 High School, Beijing, China","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5017016982"],"corresponding_institution_ids":["https://openalex.org/I146563203"],"apc_list":null,"apc_paid":null,"fwci":1.2764,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.80189913,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"66","issue":"2","first_page":"117","last_page":"130"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10366","display_name":"Discourse Analysis in Language Studies","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/1208","display_name":"Literature and Literary Theory"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/categorical-variable","display_name":"Categorical variable","score":0.6520289182662964},{"id":"https://openalex.org/keywords/register","display_name":"Register (sociolinguistics)","score":0.5663937926292419},{"id":"https://openalex.org/keywords/variation","display_name":"Variation (astronomy)","score":0.5550051927566528},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.47403836250305176},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.40484175086021423},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.35793018341064453},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3311782479286194},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3290417194366455},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.29634374380111694},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.13362637162208557}],"concepts":[{"id":"https://openalex.org/C5274069","wikidata":"https://www.wikidata.org/wiki/Q2285707","display_name":"Categorical variable","level":2,"score":0.6520289182662964},{"id":"https://openalex.org/C2779235478","wikidata":"https://www.wikidata.org/wiki/Q286576","display_name":"Register (sociolinguistics)","level":2,"score":0.5663937926292419},{"id":"https://openalex.org/C2778334786","wikidata":"https://www.wikidata.org/wiki/Q1586270","display_name":"Variation (astronomy)","level":2,"score":0.5550051927566528},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47403836250305176},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.40484175086021423},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.35793018341064453},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3311782479286194},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3290417194366455},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.29634374380111694},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.13362637162208557},{"id":"https://openalex.org/C44870925","wikidata":"https://www.wikidata.org/wiki/Q37547","display_name":"Astrophysics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tpc.2023.3260465","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tpc.2023.3260465","pdf_url":null,"source":{"id":"https://openalex.org/S90277605","display_name":"IEEE Transactions on Professional Communication","issn_l":"0361-1434","issn":["0361-1434","1558-1500"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Professional Communication","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W103049602","https://openalex.org/W289591023","https://openalex.org/W1580127846","https://openalex.org/W1599835099","https://openalex.org/W1989802711","https://openalex.org/W2011939860","https://openalex.org/W2017603787","https://openalex.org/W2048139956","https://openalex.org/W2048529682","https://openalex.org/W2091034860","https://openalex.org/W2138107261","https://openalex.org/W2145610967","https://openalex.org/W2153947402","https://openalex.org/W2182731578","https://openalex.org/W2318072399","https://openalex.org/W2480608595","https://openalex.org/W2489406233","https://openalex.org/W2734492829","https://openalex.org/W2883218199","https://openalex.org/W2887667230","https://openalex.org/W2889478606","https://openalex.org/W2893514889","https://openalex.org/W2913942462","https://openalex.org/W2915177913","https://openalex.org/W2947770855","https://openalex.org/W2955097693","https://openalex.org/W2989708216","https://openalex.org/W3036285360","https://openalex.org/W3047677477","https://openalex.org/W3094214525","https://openalex.org/W3096726532","https://openalex.org/W3117778322","https://openalex.org/W3118385096","https://openalex.org/W3127589626","https://openalex.org/W3161476693","https://openalex.org/W3164303712","https://openalex.org/W3201730651","https://openalex.org/W3215309769","https://openalex.org/W4200224941","https://openalex.org/W4206263262","https://openalex.org/W4229446456","https://openalex.org/W4232459464","https://openalex.org/W4292387458","https://openalex.org/W4293072415","https://openalex.org/W4297948353","https://openalex.org/W4300870773","https://openalex.org/W7060924406"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2386430105","https://openalex.org/W4312941541","https://openalex.org/W2361019053","https://openalex.org/W76669076","https://openalex.org/W4389080274","https://openalex.org/W4306677187","https://openalex.org/W2480916374","https://openalex.org/W3090759139","https://openalex.org/W2766247333"],"abstract_inverted_index":{"<bold":[0,25,83,119,170],"xmlns:mml=\"http://www.w3.org/1998/Math/MathML\"":[1,26,84,120,171],"xmlns:xlink=\"http://www.w3.org/1999/xlink\">Background:</b>":[2],"With":[3],"the":[4,50,62,73,126,132,142,150,161,257,271],"development":[5],"of":[6,16,52,80,92,101,111,128,134,144,160,167,179,195,212,259],"digital":[7,291],"technologies,":[8],"Twitter":[9,34,54,59,253,276],"allows":[10],"organizations":[11],"to":[12,76,117,183,231,246,277,289],"make":[13],"better":[14],"use":[15,60,275],"social":[17,309],"media":[18],"for":[19],"impression":[20,306],"management,":[21],"advertising,":[22],"and":[23,68,95,104,114,137,149,173,190,201,208,218,224,236,250,261,285,288,304],"marketing.":[24],"xmlns:xlink=\"http://www.w3.org/1999/xlink\">Literature":[27],"review:</b>":[28],"As":[29],"a":[30,39,185,191,282],"recently":[31],"developed":[32],"register,":[33],"has":[35,46],"been":[36,47],"researched":[37],"as":[38,99],"personal-oriented":[40],"communication":[41,280,292],"method,":[42],"but":[43],"little":[44],"research":[45],"conducted":[48,106],"on":[49,141,301,308],"register":[51,78,102,129,168],"corporate":[53,81,279,305],"use.":[55],"This":[56,86],"study,":[57],"exploring":[58],"by":[61,256],"2020":[63],"US":[64,135],"Fortune":[65],"500":[66],"banks":[67,136,196],"energy":[69,138,213],"corporations,":[70],"may":[71,298],"be":[72,232],"first":[74],"one":[75],"conduct":[77],"analysis":[79,109],"Twitter.":[82,118],"xmlns:xlink=\"http://www.w3.org/1999/xlink\">Methodology:</b>":[85],"study":[87,269],"used":[88],"summary":[89,147],"language":[90],"variables":[91,148],"Linguistic":[93],"Inquiry":[94],"Word":[96],"Count":[97],"(LIWC)":[98],"dimensions":[100],"variation,":[103],"also":[105],"categorical":[107],"multidimensional":[108],"(CMDA)":[110],"linguistic":[112],"features":[113,115],"specific":[116],"xmlns:xlink=\"http://www.w3.org/1999/xlink\">Research":[121],"questions:</b>":[122],"1.":[123],"What":[124],"are":[125,197,215],"patterns":[127],"variation":[130],"in":[131,234,238],"tweets":[133,159,178,211,241],"corporations":[139,214,274],"based":[140],"results":[143],"four":[145],"LIWC":[146],"CMDA":[151],"method?":[152],"2.":[153],"Are":[154],"there":[155],"any":[156],"differences":[157],"between":[158],"two":[162],"industries":[163,181],"within":[164],"each":[165],"pattern":[166],"variation?":[169],"xmlns:xlink=\"http://www.w3.org/1999/xlink\">Results":[172],"conclusions:</b>":[174],"Results":[175],"showed":[176],"that":[177,273],"both":[180],"tend":[182,230,245],"display":[184,247],"categorical,":[186],"confident":[187],"self-regulating":[188],"style,":[189],"mixed":[192],"tone.":[193],"Tweets":[194,226],"more":[198,216],"formal,":[199],"self-regulating,":[200],"oriented":[202,219],"toward":[203,220],"narrative":[204,228,286],"(congratulatory,":[205],"positive":[206,237],"informational,":[207],"effortful),":[209],"while":[210,240],"authentic":[217],"interaction":[221,260],"(advisory,":[222],"routine,":[223],"affiliative).":[225],"having":[227,242],"functions":[229,244],"formal":[233],"style":[235],"tone,":[239],"interactive":[243],"corporations\u2019":[248],"confidence":[249],"leadership.":[251],"Corporate":[252],"is":[254],"characterized":[255],"integration":[258],"informational":[262],"narrative,":[263],"or":[264],"\u201cregisterial":[265],"hybridity.\u201d":[266],"Overall,":[267],"this":[268],"strengthens":[270],"idea":[272],"facilitate":[278],"with":[281,293],"broadcasting":[283],"strategy":[284],"perspective,":[287],"improve":[290],"an":[294],"engaging":[295],"strategy.":[296],"Findings":[297],"shed":[299],"light":[300],"promoting":[302],"products":[303],"management":[307],"media.":[310]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":1}],"updated_date":"2026-05-05T08:41:31.759640","created_date":"2025-10-10T00:00:00"}