{"id":"https://openalex.org/W2896302761","doi":"https://doi.org/10.1109/tpc.2018.2870631","title":"Locating and Describing the Work of Technical Communication in an Online User Network","display_name":"Locating and Describing the Work of Technical Communication in an Online User Network","publication_year":2018,"publication_date":"2018-10-16","ids":{"openalex":"https://openalex.org/W2896302761","doi":"https://doi.org/10.1109/tpc.2018.2870631","mag":"2896302761"},"language":"en","primary_location":{"id":"doi:10.1109/tpc.2018.2870631","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tpc.2018.2870631","pdf_url":null,"source":{"id":"https://openalex.org/S90277605","display_name":"IEEE Transactions on Professional Communication","issn_l":"0361-1434","issn":["0361-1434","1558-1500"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Professional Communication","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067468354","display_name":"Jason Swarts","orcid":"https://orcid.org/0000-0002-8357-3108"},"institutions":[{"id":"https://openalex.org/I137902535","display_name":"North Carolina State University","ror":"https://ror.org/04tj63d06","country_code":"US","type":"education","lineage":["https://openalex.org/I137902535"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Jason Swarts","raw_affiliation_strings":["Department of English, North Carolina State University, Raleigh, NC, USA"],"raw_orcid":"https://orcid.org/0000-0002-8357-3108","affiliations":[{"raw_affiliation_string":"Department of English, North Carolina State University, Raleigh, NC, USA","institution_ids":["https://openalex.org/I137902535"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5067468354"],"corresponding_institution_ids":["https://openalex.org/I137902535"],"apc_list":null,"apc_paid":null,"fwci":0.9924,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.81486896,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"61","issue":"4","first_page":"356","last_page":"371"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12478","display_name":"Wikis in Education and Collaboration","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/technical-communication","display_name":"Technical communication","score":0.6663814187049866},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6375617980957031},{"id":"https://openalex.org/keywords/user-analysis","display_name":"User analysis","score":0.5917531847953796},{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.5535107254981995},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5524628162384033},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.4467959403991699},{"id":"https://openalex.org/keywords/sociotechnical-system","display_name":"Sociotechnical system","score":0.4217960238456726},{"id":"https://openalex.org/keywords/social-network","display_name":"Social network (sociolinguistics)","score":0.4205096662044525},{"id":"https://openalex.org/keywords/user-story","display_name":"User story","score":0.4158923923969269},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.315995454788208},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.2823212146759033},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.2601008415222168},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.2139025330543518},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.17263802886009216},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.16558045148849487}],"concepts":[{"id":"https://openalex.org/C64364511","wikidata":"https://www.wikidata.org/wiki/Q1132530","display_name":"Technical communication","level":2,"score":0.6663814187049866},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6375617980957031},{"id":"https://openalex.org/C93430992","wikidata":"https://www.wikidata.org/wiki/Q7901834","display_name":"User analysis","level":2,"score":0.5917531847953796},{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.5535107254981995},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5524628162384033},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4467959403991699},{"id":"https://openalex.org/C127627568","wikidata":"https://www.wikidata.org/wiki/Q1639361","display_name":"Sociotechnical system","level":2,"score":0.4217960238456726},{"id":"https://openalex.org/C4727928","wikidata":"https://www.wikidata.org/wiki/Q17164759","display_name":"Social network (sociolinguistics)","level":3,"score":0.4205096662044525},{"id":"https://openalex.org/C11189718","wikidata":"https://www.wikidata.org/wiki/Q218152","display_name":"User story","level":4,"score":0.4158923923969269},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.315995454788208},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2823212146759033},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.2601008415222168},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.2139025330543518},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.17263802886009216},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16558045148849487},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tpc.2018.2870631","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tpc.2018.2870631","pdf_url":null,"source":{"id":"https://openalex.org/S90277605","display_name":"IEEE Transactions on Professional Communication","issn_l":"0361-1434","issn":["0361-1434","1558-1500"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Professional Communication","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W123725931","https://openalex.org/W581043525","https://openalex.org/W596399288","https://openalex.org/W1512201517","https://openalex.org/W1520598912","https://openalex.org/W1780382453","https://openalex.org/W1803273808","https://openalex.org/W1886926524","https://openalex.org/W1964789253","https://openalex.org/W1965208086","https://openalex.org/W1966212019","https://openalex.org/W1983652570","https://openalex.org/W1987235421","https://openalex.org/W1991481477","https://openalex.org/W2004305338","https://openalex.org/W2005498212","https://openalex.org/W2006575230","https://openalex.org/W2008883694","https://openalex.org/W2013309107","https://openalex.org/W2015839647","https://openalex.org/W2016540947","https://openalex.org/W2030870500","https://openalex.org/W2038976502","https://openalex.org/W2040993561","https://openalex.org/W2071690962","https://openalex.org/W2076076902","https://openalex.org/W2085529605","https://openalex.org/W2086272023","https://openalex.org/W2111649090","https://openalex.org/W2122353533","https://openalex.org/W2136621081","https://openalex.org/W2151668576","https://openalex.org/W2249970230","https://openalex.org/W2296145408","https://openalex.org/W2317706140","https://openalex.org/W2325337508","https://openalex.org/W2405052150","https://openalex.org/W2531265775","https://openalex.org/W2545575911","https://openalex.org/W2568322673","https://openalex.org/W2605356056","https://openalex.org/W2798502219","https://openalex.org/W2806922859","https://openalex.org/W3152448956","https://openalex.org/W3179482914","https://openalex.org/W3210030168","https://openalex.org/W4210702550","https://openalex.org/W4233076588","https://openalex.org/W4236544382","https://openalex.org/W4241409802","https://openalex.org/W4247818524","https://openalex.org/W6605077568","https://openalex.org/W6728638929","https://openalex.org/W6731616043","https://openalex.org/W6798102247"],"related_works":["https://openalex.org/W2057112409","https://openalex.org/W3086730382","https://openalex.org/W4309465351","https://openalex.org/W2144768498","https://openalex.org/W2984893983","https://openalex.org/W562755981","https://openalex.org/W4231398425","https://openalex.org/W4256543564","https://openalex.org/W1582284975","https://openalex.org/W2160687297"],"abstract_inverted_index":{"Background:":[0],"Online":[1],"user":[2,26,35,58,80,94,132,189,229,250],"networks":[3,27,59,251],"are":[4,148,159,167,192,206],"important":[5,101,168,194],"points":[6],"of":[7,24,44,52,56,70,99,110,129,164,173,184,209,221,235,256],"contact":[8],"for":[9,82,214],"users":[10,180,199,275],"who":[11,158,197],"seek":[12],"help":[13],"from":[14],"their":[15,141,154,203],"peers":[16],"rather":[17],"than":[18],"documentation.":[19],"Literature":[20],"review:":[21],"The":[22],"appeal":[23],"online":[25,57,79,93,131,165,228],"coincides":[28],"with":[29,48,96,107,274],"and":[30,39,87,104,140,186,200,248],"seems":[31],"connected":[32],"to":[33,124,136,143,150,161,244],"growing":[34],"interest":[36],"in":[37,114,134,153,170,181,226,265],"topicalized":[38],"tailored":[40],"content,":[41],"the":[42,49,97,108,126,162,171,174,219,233],"production":[43],"which":[45,266],"is":[46,122],"inconsistent":[47],"\u201ccraftsman\u201d":[50],"model":[51],"technical":[53,71,111,175,211,222,237,246,267],"communication.":[54,72,212],"Studies":[55],"indicate":[60],"that":[61],"community":[62],"members":[63],"may":[64],"be":[65],"practicing":[66],"a":[67,207,252,257],"different":[68],"kind":[69,109,208],"Research":[73,117],"questions:":[74],"This":[75],"study":[76,92],"examines":[77],"an":[78,83,130,227],"network":[81,120],"open-source":[84],"software":[85,270],"product":[86],"asks":[88],"how":[89],"we":[90],"can":[91,239,272],"networks,":[95],"aim":[98],"identifying":[100],"people,":[102],"practices,":[103],"relationships":[105,142],"associated":[106],"communication":[112,176,223,247],"practiced":[113],"those":[115],"settings.":[116],"methodology:":[118],"Social":[119],"analysis":[121],"used":[123,149],"visualize":[125],"structural":[127],"properties":[128],"network,":[133],"order":[135],"identify":[137],"central":[138,160],"figures":[139,169],"others.":[144],"Verbal":[145],"data-analysis":[146],"techniques":[147],"find":[151],"themes":[152],"contributions.":[155],"Results/discussion:":[156],"People":[157],"structure":[163],"interaction":[166],"distribution":[172],"effort.":[177],"They":[178,191],"engage":[179,273],"reciprocal":[182],"exchanges":[183,205],"information":[185],"they":[187],"influence":[188],"practices.":[190],"also":[193],"as":[195,276],"brokers":[196],"link":[198],"developers.":[201],"Broadly,":[202],"conversational":[204],"distributed":[210],"Implications":[213],"practice:":[215],"We":[216,261],"learn":[217],"what":[218,241],"practice":[220],"looks":[224],"like":[225],"network.":[230],"By":[231],"observing":[232],"work":[234],"participants,":[236],"communicators":[238],"understand":[240],"it":[242],"means":[243],"do":[245],"make":[249],"more":[253],"integral":[254],"part":[255],"broader":[258],"documentation":[259],"strategy.":[260],"see":[262],"promising":[263],"ways":[264],"experts":[268],"(e.g.,":[269],"developers)":[271],"well.":[277]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":6},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}