{"id":"https://openalex.org/W1810641931","doi":"https://doi.org/10.1109/tpc.2015.2433071","title":"Social Media and Multinational Corporations\u2019 Corporate Social Responsibility in China: The Case of ConocoPhillips Oil Spill Incident","display_name":"Social Media and Multinational Corporations\u2019 Corporate Social Responsibility in China: The Case of ConocoPhillips Oil Spill Incident","publication_year":2015,"publication_date":"2015-05-20","ids":{"openalex":"https://openalex.org/W1810641931","doi":"https://doi.org/10.1109/tpc.2015.2433071","mag":"1810641931"},"language":"en","primary_location":{"id":"doi:10.1109/tpc.2015.2433071","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tpc.2015.2433071","pdf_url":null,"source":{"id":"https://openalex.org/S90277605","display_name":"IEEE Transactions on Professional Communication","issn_l":"0361-1434","issn":["0361-1434","1558-1500"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Professional Communication","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004123625","display_name":"Juelin Yin","orcid":"https://orcid.org/0000-0001-7891-8856"},"institutions":[{"id":"https://openalex.org/I69356397","display_name":"Xi\u2019an Jiaotong-Liverpool University","ror":"https://ror.org/03zmrmn05","country_code":"CN","type":"education","lineage":["https://openalex.org/I69356397"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Juelin Yin","raw_affiliation_strings":["BB244, International Business School Suzhou Xi'an Jiaotong-Liverpool University, Suzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"BB244, International Business School Suzhou Xi'an Jiaotong-Liverpool University, Suzhou, China","institution_ids":["https://openalex.org/I69356397"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091582571","display_name":"Jieyun Feng","orcid":"https://orcid.org/0000-0003-0272-4304"},"institutions":[{"id":"https://openalex.org/I146563203","display_name":"University of International Business and Economics","ror":"https://ror.org/05khqpb71","country_code":"CN","type":"education","lineage":["https://openalex.org/I146563203"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jieyun Feng","raw_affiliation_strings":["Department of Business English School of International Studies, University of International Business and Economics, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business English School of International Studies, University of International Business and Economics, Beijing, China","institution_ids":["https://openalex.org/I146563203"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100677220","display_name":"Yuyan Wang","orcid":"https://orcid.org/0000-0003-3747-0762"},"institutions":[{"id":"https://openalex.org/I874390226","display_name":"China Construction Bank","ror":"https://ror.org/00xkrw816","country_code":"CN","type":"other","lineage":["https://openalex.org/I874390226"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yuyan Wang","raw_affiliation_strings":["Corporate Banking Department, China Construction Bank, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Corporate Banking Department, China Construction Bank, Hangzhou, China","institution_ids":["https://openalex.org/I874390226"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.9411,"has_fulltext":false,"cited_by_count":43,"citation_normalized_percentile":{"value":0.95277472,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"58","issue":"2","first_page":"135","last_page":"153"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7070342302322388},{"id":"https://openalex.org/keywords/multinational-corporation","display_name":"Multinational corporation","score":0.657114565372467},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.6555559039115906},{"id":"https://openalex.org/keywords/corporate-social-responsibility","display_name":"Corporate social responsibility","score":0.6124058365821838},{"id":"https://openalex.org/keywords/china","display_name":"China","score":0.6044231057167053},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.5396360158920288},{"id":"https://openalex.org/keywords/social-responsibility","display_name":"Social responsibility","score":0.4967725872993469},{"id":"https://openalex.org/keywords/crisis-communication","display_name":"Crisis communication","score":0.4855596721172333},{"id":"https://openalex.org/keywords/public-opinion","display_name":"Public opinion","score":0.42334139347076416},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3906063735485077},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.35554957389831543},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.3309520483016968},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.19421419501304626},{"id":"https://openalex.org/keywords/politics","display_name":"Politics","score":0.12451401352882385}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7070342302322388},{"id":"https://openalex.org/C158016649","wikidata":"https://www.wikidata.org/wiki/Q161726","display_name":"Multinational corporation","level":2,"score":0.657114565372467},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.6555559039115906},{"id":"https://openalex.org/C141261163","wikidata":"https://www.wikidata.org/wiki/Q218600","display_name":"Corporate social responsibility","level":2,"score":0.6124058365821838},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.6044231057167053},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.5396360158920288},{"id":"https://openalex.org/C147598955","wikidata":"https://www.wikidata.org/wiki/Q3427818","display_name":"Social responsibility","level":2,"score":0.4967725872993469},{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.4855596721172333},{"id":"https://openalex.org/C134698397","wikidata":"https://www.wikidata.org/wiki/Q17946","display_name":"Public opinion","level":3,"score":0.42334139347076416},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3906063735485077},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.35554957389831543},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3309520483016968},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.19421419501304626},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.12451401352882385}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tpc.2015.2433071","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tpc.2015.2433071","pdf_url":null,"source":{"id":"https://openalex.org/S90277605","display_name":"IEEE Transactions on Professional Communication","issn_l":"0361-1434","issn":["0361-1434","1558-1500"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Professional Communication","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320307899","display_name":"ConocoPhillips","ror":"https://ror.org/04hadnb81"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W357964226","https://openalex.org/W1491786268","https://openalex.org/W1562413884","https://openalex.org/W1606343181","https://openalex.org/W1951008065","https://openalex.org/W1965341731","https://openalex.org/W1966598338","https://openalex.org/W1972751140","https://openalex.org/W1974882271","https://openalex.org/W1975890178","https://openalex.org/W1976853990","https://openalex.org/W1979290264","https://openalex.org/W1984449688","https://openalex.org/W1984839803","https://openalex.org/W1996342151","https://openalex.org/W2001082667","https://openalex.org/W2007161913","https://openalex.org/W2007478182","https://openalex.org/W2026809238","https://openalex.org/W2027112167","https://openalex.org/W2031121958","https://openalex.org/W2031897181","https://openalex.org/W2037610057","https://openalex.org/W2038443585","https://openalex.org/W2041499464","https://openalex.org/W2047735993","https://openalex.org/W2051025488","https://openalex.org/W2052819165","https://openalex.org/W2053490807","https://openalex.org/W2058304827","https://openalex.org/W2059503205","https://openalex.org/W2059806738","https://openalex.org/W2064442745","https://openalex.org/W2077721740","https://openalex.org/W2079059333","https://openalex.org/W2081003893","https://openalex.org/W2083393660","https://openalex.org/W2092881980","https://openalex.org/W2095212621","https://openalex.org/W2110190304","https://openalex.org/W2110209340","https://openalex.org/W2112422391","https://openalex.org/W2113596228","https://openalex.org/W2120634978","https://openalex.org/W2128614305","https://openalex.org/W2128638772","https://openalex.org/W2144153839","https://openalex.org/W2145517860","https://openalex.org/W2146258376","https://openalex.org/W2148174543","https://openalex.org/W2152770871","https://openalex.org/W2153646537","https://openalex.org/W2155809743","https://openalex.org/W2156320019","https://openalex.org/W2164639462","https://openalex.org/W2169065866","https://openalex.org/W2188254548","https://openalex.org/W2224817188","https://openalex.org/W2390008750","https://openalex.org/W2475934742","https://openalex.org/W2488243052","https://openalex.org/W2608545711","https://openalex.org/W2782878764","https://openalex.org/W2906471256","https://openalex.org/W3121612042","https://openalex.org/W3122221547","https://openalex.org/W3123747409","https://openalex.org/W3124692420","https://openalex.org/W4255173720","https://openalex.org/W6687440614","https://openalex.org/W6736902636"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2346236648","https://openalex.org/W2359334935","https://openalex.org/W1244410105","https://openalex.org/W2793805778","https://openalex.org/W2890803647","https://openalex.org/W1512161596","https://openalex.org/W1980458817","https://openalex.org/W2124734266","https://openalex.org/W2553853879"],"abstract_inverted_index":{"Research":[0,35],"problem:":[1],"The":[2,241,279,348],"study":[3,6,242],"attempts":[4],"to":[5,28,71,99,104,125,131,235,289,303,317,323,365,384,401],"how":[7,25],"an":[8,249],"empowered":[9],"Chinese":[10,42,95,228,257,284,300,307,335],"public":[11,43,76,96,194,285,336],"coped":[12],"with":[13,113,189,333,359,405],"and":[14,24,69,107,135,150,155,171,186,195,212,239,253,264,271,293,305,337,356,394],"interpreted":[15],"the":[16,20,29,41,53,67,72,75,93,101,117,148,153,164,193,216,245,256,269,273,276,283,287,290,296,299,306,334,373,397,406,415],"environmental":[17],"crisis":[18,68,288],"of":[19,32,74,152,184,209,251,282,298,343],"ConocoPhillips":[21,26,54,64,217,327],"oil":[22,246,277],"spill":[23,247],"reacted":[27],"growing":[30,122],"influence":[31],"social":[33,49,127,177,229,398,424],"media.":[34,425],"questions:":[36],"In":[37,173,321],"what":[38],"ways":[39],"did":[40,59],"exercise":[44,126],"its":[45,403],"new":[46,78],"power":[47,87],"through":[48,77,129,423],"media":[50,83,230,399],"in":[51,89,221,255,267,331,341,353,372,386,391],"addressing":[52],"Oil":[55,218,314],"Spill":[56,219],"Incident?":[57],"How":[58],"a":[60,86,168,182,200,206],"multinational":[61,366],"company":[62],"like":[63],"act":[65],"during":[66],"react":[70],"voices":[73],"media?":[79],"Literature":[80],"review:":[81],"Social":[82,345],"has":[84],"caused":[85],"shift":[88],"China":[90,222,311],"by":[91,146,163,181,419],"allowing":[92],"ordinary":[94],"who":[97,157],"used":[98],"be":[100],"silent":[102],"majority":[103,281],"expose":[105],"scandals":[106],"express":[108],"their":[109],"opinions":[110],"about":[111,215],"crises":[112,412],"greater":[114],"freedom.":[115],"At":[116],"same":[118],"time,":[119],"pressure":[120],"is":[121,179],"on":[123,226,262,295],"corporations":[124,367],"responsibility,":[128],"responding":[130],"economic,":[132],"legal,":[133],"ethical,":[134],"discretionary":[136],"expectations":[137,151],"that":[138,144,223,244,381],"society":[139],"has.":[140],"Stakeholder":[141,357],"theory":[142,358],"indicates":[143],"only":[145],"meeting":[147],"needs":[149],"individuals":[154],"groups":[156],"can":[158,167,413],"affect":[159],"or":[160],"are":[161,380],"affected":[162],"firm's":[165],"objectives":[166],"firm":[169],"survive":[170],"succeed.":[172],"developing":[174,374],"countries,":[175],"corporate":[176],"responsibility":[178],"characterized":[180],"lack":[183],"systematic":[185],"institutionalized":[187],"approach,":[188],"stakeholders,":[190],"such":[191,377],"as":[192,378],"community,":[196],"being":[197],"neglected":[198],"for":[199,275],"long":[201],"time.":[202],"Methodology:":[203],"Researchers":[204],"conducted":[205],"thematic":[207],"analysis":[208],"932":[210],"microblog":[211],"blog":[213],"entries":[214],"Incident":[220],"were":[224],"published":[225],"leading":[227],"websites":[231],"between":[232],"June":[233],"2011":[234],"February":[236],"2013.":[237],"Results":[238],"discussion:":[240],"found":[243],"sparked":[248],"uproar":[250],"anger":[252],"criticism":[254],"online":[258,325,392],"community.":[259],"Most":[260],"posts":[261],"microblogs":[263],"blogs":[265],"engaged":[266],"finding":[268],"causes":[270],"laying":[272],"blame":[274],"spill.":[278],"overwhelming":[280],"attributed":[286],"faulty":[291],"laws":[292],"inaction":[294],"part":[297],"government":[301],"regulators,":[302],"ConocoPhillips,":[304],"joint":[308],"venture":[309],"partner":[310],"National":[312],"Offshore":[313],"Corporation's":[315],"failure":[316],"undertake":[318],"due":[319],"responsibilities.":[320],"response":[322],"mounting":[324],"criticisms,":[326],"exhibited":[328],"little":[329],"interest":[330],"engaging":[332],"showed":[338],"poor":[339],"communication":[340],"terms":[342],"Corporate":[344],"Responsibility":[346],"(CSR).":[347],"study's":[349],"theoretical":[350],"contribution":[351],"lies":[352],"combining":[354],"CSR":[355],"Discourse":[360],"Power":[361],"theory.":[362],"Practical":[363],"implications":[364],"seeking":[368],"long-term":[369],"business":[370],"development":[371],"country":[375],"contexts,":[376],"China,":[379],"managers":[382],"need":[383],"engage":[385],"responsive":[387],"listening,":[388],"actively":[389],"participate":[390],"conversations,":[393],"constantly":[395],"scan":[396],"environment":[400],"manage":[402],"relations":[404],"general":[407],"public.":[408],"Particularly,":[409],"firms":[410],"experiencing":[411],"gain":[414],"public's":[416],"emotional":[417],"support":[418],"communicating":[420],"emotion-laden":[421],"messages":[422]},"counts_by_year":[{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":4},{"year":2014,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}