{"id":"https://openalex.org/W4412939830","doi":"https://doi.org/10.1109/thms.2025.3584662","title":"Why Highly Reliable Decision Support Systems Often Lead to Suboptimal Performance and What We Can Do About it","display_name":"Why Highly Reliable Decision Support Systems Often Lead to Suboptimal Performance and What We Can Do About it","publication_year":2025,"publication_date":"2025-08-04","ids":{"openalex":"https://openalex.org/W4412939830","doi":"https://doi.org/10.1109/thms.2025.3584662"},"language":"en","primary_location":{"id":"doi:10.1109/thms.2025.3584662","is_oa":true,"landing_page_url":"https://doi.org/10.1109/thms.2025.3584662","pdf_url":null,"source":{"id":"https://openalex.org/S2476799526","display_name":"IEEE Transactions on Human-Machine Systems","issn_l":"2168-2291","issn":["2168-2291","2168-2305"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Human-Machine Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1109/thms.2025.3584662","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090154918","display_name":"Tobias Rieger","orcid":"https://orcid.org/0000-0002-5097-6613"},"institutions":[{"id":"https://openalex.org/I4577782","display_name":"Technische Universit\u00e4t Berlin","ror":"https://ror.org/03v4gjf40","country_code":"DE","type":"education","lineage":["https://openalex.org/I4577782"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Tobias Rieger","raw_affiliation_strings":["Department of Psychology, Ergonomics, Psychology of Action and Automation, Technische Universit&#x00E4;t Berlin, Berlin, Germany"],"affiliations":[{"raw_affiliation_string":"Department of Psychology, Ergonomics, Psychology of Action and Automation, Technische Universit&#x00E4;t Berlin, Berlin, Germany","institution_ids":["https://openalex.org/I4577782"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091080873","display_name":"Linda Onnasch","orcid":"https://orcid.org/0000-0002-2086-774X"},"institutions":[{"id":"https://openalex.org/I4577782","display_name":"Technische Universit\u00e4t Berlin","ror":"https://ror.org/03v4gjf40","country_code":"DE","type":"education","lineage":["https://openalex.org/I4577782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Linda Onnasch","raw_affiliation_strings":["Department of Psychology, Ergonomics, Psychology of Action and Automation, Technische Universit&#x00E4;t Berlin, Berlin, Germany"],"affiliations":[{"raw_affiliation_string":"Department of Psychology, Ergonomics, Psychology of Action and Automation, Technische Universit&#x00E4;t Berlin, Berlin, Germany","institution_ids":["https://openalex.org/I4577782"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027518779","display_name":"Eileen Roesler","orcid":"https://orcid.org/0000-0002-7243-4882"},"institutions":[{"id":"https://openalex.org/I162714631","display_name":"George Mason University","ror":"https://ror.org/02jqj7156","country_code":"US","type":"education","lineage":["https://openalex.org/I162714631"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Eileen Roesler","raw_affiliation_strings":["Human&#x2013;Agent Collaboration Lab., George Mason University, Fairfax, VA, USA"],"affiliations":[{"raw_affiliation_string":"Human&#x2013;Agent Collaboration Lab., George Mason University, Fairfax, VA, USA","institution_ids":["https://openalex.org/I162714631"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026614070","display_name":"Dietrich Manzey","orcid":"https://orcid.org/0000-0002-6977-7024"},"institutions":[{"id":"https://openalex.org/I4577782","display_name":"Technische Universit\u00e4t Berlin","ror":"https://ror.org/03v4gjf40","country_code":"DE","type":"education","lineage":["https://openalex.org/I4577782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Dietrich Manzey","raw_affiliation_strings":["Department of Psychology, Ergonomics, Psychology of Action and Automation, Technische Universit&#x00E4;t Berlin, Berlin, Germany"],"affiliations":[{"raw_affiliation_string":"Department of Psychology, Ergonomics, Psychology of Action and Automation, Technische Universit&#x00E4;t Berlin, Berlin, Germany","institution_ids":["https://openalex.org/I4577782"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5090154918"],"corresponding_institution_ids":["https://openalex.org/I4577782"],"apc_list":null,"apc_paid":null,"fwci":9.2474,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.97867542,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"55","issue":"5","first_page":"736","last_page":"745"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12423","display_name":"Software Reliability and Analysis Research","score":0.6255999803543091,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12423","display_name":"Software Reliability and Analysis Research","score":0.6255999803543091,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/lead","display_name":"Lead (geology)","score":0.8574459552764893},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.5882275104522705},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5205529928207397},{"id":"https://openalex.org/keywords/decision-support-system","display_name":"Decision support system","score":0.42208725214004517},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.32774919271469116},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3109532296657562},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.14587154984474182},{"id":"https://openalex.org/keywords/geology","display_name":"Geology","score":0.07671627402305603}],"concepts":[{"id":"https://openalex.org/C2777093003","wikidata":"https://www.wikidata.org/wiki/Q6508345","display_name":"Lead (geology)","level":2,"score":0.8574459552764893},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.5882275104522705},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5205529928207397},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.42208725214004517},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.32774919271469116},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3109532296657562},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.14587154984474182},{"id":"https://openalex.org/C127313418","wikidata":"https://www.wikidata.org/wiki/Q1069","display_name":"Geology","level":0,"score":0.07671627402305603},{"id":"https://openalex.org/C114793014","wikidata":"https://www.wikidata.org/wiki/Q52109","display_name":"Geomorphology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/thms.2025.3584662","is_oa":true,"landing_page_url":"https://doi.org/10.1109/thms.2025.3584662","pdf_url":null,"source":{"id":"https://openalex.org/S2476799526","display_name":"IEEE Transactions on Human-Machine Systems","issn_l":"2168-2291","issn":["2168-2291","2168-2305"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Human-Machine Systems","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1109/thms.2025.3584662","is_oa":true,"landing_page_url":"https://doi.org/10.1109/thms.2025.3584662","pdf_url":null,"source":{"id":"https://openalex.org/S2476799526","display_name":"IEEE Transactions on Human-Machine Systems","issn_l":"2168-2291","issn":["2168-2291","2168-2305"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Human-Machine Systems","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","score":0.6700000166893005,"id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":96,"referenced_works":["https://openalex.org/W167331078","https://openalex.org/W1571868071","https://openalex.org/W1849277567","https://openalex.org/W1966744297","https://openalex.org/W1968913351","https://openalex.org/W1969627185","https://openalex.org/W1974133193","https://openalex.org/W1985352568","https://openalex.org/W1995999900","https://openalex.org/W1996654773","https://openalex.org/W1996728935","https://openalex.org/W1999584965","https://openalex.org/W2004904396","https://openalex.org/W2017543409","https://openalex.org/W2020407132","https://openalex.org/W2021931247","https://openalex.org/W2024575991","https://openalex.org/W2034344216","https://openalex.org/W2038148196","https://openalex.org/W2051380595","https://openalex.org/W2054845757","https://openalex.org/W2057206409","https://openalex.org/W2063052894","https://openalex.org/W2063649921","https://openalex.org/W2064100738","https://openalex.org/W2081011876","https://openalex.org/W2090908387","https://openalex.org/W2091455316","https://openalex.org/W2097411145","https://openalex.org/W2110171129","https://openalex.org/W2112341255","https://openalex.org/W2115558370","https://openalex.org/W2127333783","https://openalex.org/W2142595014","https://openalex.org/W2155859548","https://openalex.org/W2286173905","https://openalex.org/W2319611756","https://openalex.org/W2341865734","https://openalex.org/W2518272248","https://openalex.org/W2536769020","https://openalex.org/W2559836371","https://openalex.org/W2616247523","https://openalex.org/W2736569376","https://openalex.org/W2742760489","https://openalex.org/W2744890050","https://openalex.org/W2767094544","https://openalex.org/W2772723798","https://openalex.org/W2806853752","https://openalex.org/W2897876446","https://openalex.org/W2899051424","https://openalex.org/W2912079138","https://openalex.org/W2921390920","https://openalex.org/W2945976633","https://openalex.org/W2949484255","https://openalex.org/W2979455023","https://openalex.org/W2981731882","https://openalex.org/W2985470681","https://openalex.org/W2987432768","https://openalex.org/W2998175747","https://openalex.org/W3016212535","https://openalex.org/W3027367391","https://openalex.org/W3097809613","https://openalex.org/W3123967495","https://openalex.org/W3130937151","https://openalex.org/W3163411042","https://openalex.org/W3193696139","https://openalex.org/W3194405061","https://openalex.org/W3208576178","https://openalex.org/W4211017739","https://openalex.org/W4220837615","https://openalex.org/W4281251849","https://openalex.org/W4283643667","https://openalex.org/W4283730358","https://openalex.org/W4291564909","https://openalex.org/W4294243134","https://openalex.org/W4295902325","https://openalex.org/W4309048115","https://openalex.org/W4310490496","https://openalex.org/W4312739543","https://openalex.org/W4322740102","https://openalex.org/W4380366109","https://openalex.org/W4384120246","https://openalex.org/W4384790427","https://openalex.org/W4385448527","https://openalex.org/W4385477610","https://openalex.org/W4386191940","https://openalex.org/W4387845317","https://openalex.org/W4388152963","https://openalex.org/W4390168775","https://openalex.org/W4394591918","https://openalex.org/W4396807009","https://openalex.org/W4401077712","https://openalex.org/W4401548027","https://openalex.org/W4402077373","https://openalex.org/W4407412837","https://openalex.org/W4408975121"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W4255463199","https://openalex.org/W4281691423","https://openalex.org/W2411039299","https://openalex.org/W1856410221","https://openalex.org/W2318949977","https://openalex.org/W2334139353","https://openalex.org/W4251174968","https://openalex.org/W4243014959","https://openalex.org/W2415764305"],"abstract_inverted_index":{"In":[0],"a":[1],"growing":[2],"number":[3],"of":[4,25,30,33,52,168],"application":[5],"domains,":[6],"human":[7,202],"decision-making":[8],"is":[9,125,188],"being":[10],"supported":[11],"by":[12],"automated":[13],"systems.":[14],"While":[15],"previous":[16],"research":[17,110],"has":[18,41],"focused":[19],"extensively":[20],"on":[21,86,136],"the":[22,50,61,94,107,137,185,189],"negative":[23],"consequences":[24],"automation":[26],"support":[27],"in":[28,66,166],"terms":[29,167],"an":[31,67],"overuse":[32],"such":[34],"systems,":[35],"we":[36,158],"argue":[37,159],"that":[38,111,160],"this":[39,113,123],"focus":[40],"largely":[42],"overlooked":[43],"another":[44],"crucial":[45],"issue:":[46],"Humans":[47],"often":[48],"deteriorate":[49],"performance":[51,100],"automation.":[53],"Specifically,":[54],"human\u2013automation":[55],"dyads":[56],"commonly":[57],"perform":[58],"worse":[59],"than":[60],"system":[62,76,186],"alone":[63],"because":[64],"humans,":[65],"attempt":[68],"to":[69,102,121,126,163,178,181,184,209,211],"improve":[70],"decisions,":[71],"unfortunately":[72],"interfere":[73],"with":[74,191],"correct":[75],"recommendations.":[77],"This":[78],"problem":[79,124],"will":[80],"only":[81,148],"grow":[82],"as":[83],"systems":[84,128,161,194],"based":[85],"artificial":[87],"intelligence":[88],"(AI)":[89],"become":[90],"more":[91,129,134,197],"reliable":[92],"and":[93,98,115,131,204,206,216],"gap":[95],"between":[96,214],"human-only":[97],"system-only":[99],"continues":[101],"widen.":[103],"We":[104],"therefore":[105],"outline":[106],"need":[108,162],"for":[109],"addresses":[112],"persisting":[114],"increasingly":[116],"relevant":[117],"issue.":[118],"One":[119],"approach":[120],"counteract":[122],"make":[127],"transparent":[130],"give":[132],"humans":[133,180,210,215],"information":[135],"system.":[138],"However,":[139],"while":[140],"numerous":[141],"explainability":[142,192],"approaches":[143],"have":[144],"been":[145],"brought":[146],"forward,":[147],"very":[149],"few":[150],"show":[151],"convincing":[152],"effects.":[153],"To":[154],"be":[155,164,196],"truly":[156],"useful,":[157],"explainable":[165],"effective":[169],"behavioral":[170],"guidance.":[171],"Furthermore,":[172],"beyond":[173],"just":[174],"thinking":[175],"about":[176],"how":[177],"enable":[179,212],"better":[182],"adapt":[183],"(as":[187],"case":[190],"approaches),":[193],"should":[195],"human-centric,":[198],"taking":[199],"into":[200],"account":[201],"strengths":[203],"weaknesses,":[205],"ultimately":[207],"adapting":[208],"synergy":[213],"AI.":[217]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
