{"id":"https://openalex.org/W7125586320","doi":"https://doi.org/10.1109/tem.2026.3656422","title":"Module-Targeted AI Chatbot Deployment and Counselors\u2019 Prosocial Contributions in Online Health Community","display_name":"Module-Targeted AI Chatbot Deployment and Counselors\u2019 Prosocial Contributions in Online Health Community","publication_year":2026,"publication_date":"2026-01-01","ids":{"openalex":"https://openalex.org/W7125586320","doi":"https://doi.org/10.1109/tem.2026.3656422"},"language":null,"primary_location":{"id":"doi:10.1109/tem.2026.3656422","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2026.3656422","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109812484","display_name":"SiQi Wang","orcid":null},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"Siqi Wang","raw_affiliation_strings":["Faculty of Business, The Hong Kong Polytechnic University, Hong Kong, SAR, China"],"affiliations":[{"raw_affiliation_string":"Faculty of Business, The Hong Kong Polytechnic University, Hong Kong, SAR, China","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5123781432","display_name":"Zhen Li","orcid":null},"institutions":[{"id":"https://openalex.org/I205237279","display_name":"Nankai University","ror":"https://ror.org/01y1kjr75","country_code":"CN","type":"education","lineage":["https://openalex.org/I205237279"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhen Li","raw_affiliation_strings":["Business School, Nankai University, Tianjin, China"],"affiliations":[{"raw_affiliation_string":"Business School, Nankai University, Tianjin, China","institution_ids":["https://openalex.org/I205237279"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5123754184","display_name":"Jianwei Liu","orcid":null},"institutions":[{"id":"https://openalex.org/I126520041","display_name":"University of Science and Technology of China","ror":"https://ror.org/04c4dkn09","country_code":"CN","type":"education","lineage":["https://openalex.org/I126520041","https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jianwei Liu","raw_affiliation_strings":["Faculty of Business for Science &amp; Technology, School of Management, International Institute of Finance, University of Science and Technology of China, Hefei, China"],"affiliations":[{"raw_affiliation_string":"Faculty of Business for Science &amp; Technology, School of Management, International Institute of Finance, University of Science and Technology of China, Hefei, China","institution_ids":["https://openalex.org/I126520041"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5123766215","display_name":"Xiaofei Zhang","orcid":null},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaofei Zhang","raw_affiliation_strings":["School of Management, Harbin Institute of Technology, Harbin, China"],"affiliations":[{"raw_affiliation_string":"School of Management, Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044791271","display_name":"Kee-Hung Lai","orcid":null},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Kee-Hung Lai","raw_affiliation_strings":["Faculty of Business, The Hong Kong Polytechnic University, Hong Kong, SAR, China"],"affiliations":[{"raw_affiliation_string":"Faculty of Business, The Hong Kong Polytechnic University, Hong Kong, SAR, China","institution_ids":["https://openalex.org/I14243506"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5109812484"],"corresponding_institution_ids":["https://openalex.org/I14243506"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.17950066,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"73","issue":null,"first_page":"1500","last_page":"1511"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.7692999839782715,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.7692999839782715,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.03610000014305115,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.02969999983906746,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9132000207901001},{"id":"https://openalex.org/keywords/prosocial-behavior","display_name":"Prosocial behavior","score":0.6930999755859375},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.678600013256073},{"id":"https://openalex.org/keywords/online-community","display_name":"Online community","score":0.5074999928474426},{"id":"https://openalex.org/keywords/ehealth","display_name":"eHealth","score":0.40070000290870667},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.3434000015258789}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9132000207901001},{"id":"https://openalex.org/C158608086","wikidata":"https://www.wikidata.org/wiki/Q2990613","display_name":"Prosocial behavior","level":2,"score":0.6930999755859375},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.678600013256073},{"id":"https://openalex.org/C2778165684","wikidata":"https://www.wikidata.org/wiki/Q6576792","display_name":"Online community","level":2,"score":0.5074999928474426},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5063999891281128},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45320001244544983},{"id":"https://openalex.org/C202645933","wikidata":"https://www.wikidata.org/wiki/Q4930","display_name":"eHealth","level":3,"score":0.40070000290870667},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3905999958515167},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.37130001187324524},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.3434000015258789},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3248000144958496},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.32280001044273376},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3025999963283539},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.30239999294281006},{"id":"https://openalex.org/C2776280689","wikidata":"https://www.wikidata.org/wiki/Q936635","display_name":"Community of practice","level":2,"score":0.28690001368522644},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.27880001068115234},{"id":"https://openalex.org/C2775951005","wikidata":"https://www.wikidata.org/wiki/Q3473024","display_name":"Community health","level":3,"score":0.2727999985218048},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.26989999413490295}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tem.2026.3656422","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2026.3656422","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G316278030","display_name":null,"funder_award_id":"72571045","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G6384556549","display_name":null,"funder_award_id":"72271131","funder_id":"https://openalex.org/F4320335869","funder_display_name":"National Social Science Fund of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320335869","display_name":"National Social Science Fund of China","ror":null}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W1974991592","https://openalex.org/W1991607477","https://openalex.org/W2081430061","https://openalex.org/W2145330028","https://openalex.org/W2152927013","https://openalex.org/W2530539196","https://openalex.org/W2562938470","https://openalex.org/W2623927652","https://openalex.org/W2751400544","https://openalex.org/W2761770153","https://openalex.org/W2901809209","https://openalex.org/W3005593640","https://openalex.org/W3020991593","https://openalex.org/W3035009139","https://openalex.org/W3119131055","https://openalex.org/W3123118370","https://openalex.org/W3124427418","https://openalex.org/W3131711129","https://openalex.org/W3171227530","https://openalex.org/W3177465322","https://openalex.org/W3216620175","https://openalex.org/W4210649425","https://openalex.org/W4213440924","https://openalex.org/W4286485213","https://openalex.org/W4295789116","https://openalex.org/W4301179240","https://openalex.org/W4310251927","https://openalex.org/W4311912063","https://openalex.org/W4312338316","https://openalex.org/W4320725504","https://openalex.org/W4379033790","https://openalex.org/W4382722718","https://openalex.org/W4386902761","https://openalex.org/W4388291302","https://openalex.org/W4389352427","https://openalex.org/W4389453535","https://openalex.org/W4391470969","https://openalex.org/W4396674231","https://openalex.org/W4400346411","https://openalex.org/W4400441292","https://openalex.org/W4400771774","https://openalex.org/W4402359127","https://openalex.org/W4402462263","https://openalex.org/W4402781947","https://openalex.org/W4407077547","https://openalex.org/W4410115627","https://openalex.org/W4411984508"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-04-09T08:11:56.329763","created_date":"2026-01-25T00:00:00"}
