{"id":"https://openalex.org/W4415594463","doi":"https://doi.org/10.1109/tem.2025.3625427","title":"Emotional Resonance and Self-Esteem: The Role of Humanlike Competencies From Mental Health Chatbots","display_name":"Emotional Resonance and Self-Esteem: The Role of Humanlike Competencies From Mental Health Chatbots","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4415594463","doi":"https://doi.org/10.1109/tem.2025.3625427"},"language":null,"primary_location":{"id":"doi:10.1109/tem.2025.3625427","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2025.3625427","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5120152372","display_name":"Shan Jialan","orcid":null},"institutions":[{"id":"https://openalex.org/I47720641","display_name":"Huazhong University of Science and Technology","ror":"https://ror.org/00p991c53","country_code":"CN","type":"education","lineage":["https://openalex.org/I47720641"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jialan Shan","raw_affiliation_strings":["School of Management, Huazhong University of Science and Technology, Wuhan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, China","institution_ids":["https://openalex.org/I47720641"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053348021","display_name":"Zhaohua Deng","orcid":"https://orcid.org/0000-0002-7744-7818"},"institutions":[{"id":"https://openalex.org/I47720641","display_name":"Huazhong University of Science and Technology","ror":"https://ror.org/00p991c53","country_code":"CN","type":"education","lineage":["https://openalex.org/I47720641"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhaohua Deng","raw_affiliation_strings":["School of Management, Huazhong University of Science and Technology, Wuhan, China"],"raw_orcid":"https://orcid.org/0000-0002-7744-7818","affiliations":[{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, China","institution_ids":["https://openalex.org/I47720641"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100781055","display_name":"Zihao Deng","orcid":"https://orcid.org/0000-0003-2040-1162"},"institutions":[{"id":"https://openalex.org/I47720641","display_name":"Huazhong University of Science and Technology","ror":"https://ror.org/00p991c53","country_code":"CN","type":"education","lineage":["https://openalex.org/I47720641"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zihao Deng","raw_affiliation_strings":["School of Management, Huazhong University of Science and Technology, Wuhan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, China","institution_ids":["https://openalex.org/I47720641"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100941088","display_name":"Dan Song","orcid":null},"institutions":[{"id":"https://openalex.org/I47720641","display_name":"Huazhong University of Science and Technology","ror":"https://ror.org/00p991c53","country_code":"CN","type":"education","lineage":["https://openalex.org/I47720641"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Dan Song","raw_affiliation_strings":["School of Management, Huazhong University of Science and Technology, Wuhan, China"],"raw_orcid":"https://orcid.org/0000-0003-0433-7877","affiliations":[{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, China","institution_ids":["https://openalex.org/I47720641"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I47720641"],"apc_list":null,"apc_paid":null,"fwci":1.6465,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.8717398,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":"72","issue":null,"first_page":"4281","last_page":"4293"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9347000122070312,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9347000122070312,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/naturalness","display_name":"Naturalness","score":0.5494999885559082},{"id":"https://openalex.org/keywords/mediation","display_name":"Mediation","score":0.5304999947547913},{"id":"https://openalex.org/keywords/emotional-intelligence","display_name":"Emotional intelligence","score":0.46959999203681946},{"id":"https://openalex.org/keywords/mental-health","display_name":"Mental health","score":0.45190000534057617},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.364300012588501},{"id":"https://openalex.org/keywords/emotional-competence","display_name":"Emotional competence","score":0.34549999237060547},{"id":"https://openalex.org/keywords/visualization","display_name":"Visualization","score":0.34439998865127563},{"id":"https://openalex.org/keywords/emotional-contagion","display_name":"Emotional contagion","score":0.3142000138759613}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6840000152587891},{"id":"https://openalex.org/C134537474","wikidata":"https://www.wikidata.org/wiki/Q17144832","display_name":"Naturalness","level":2,"score":0.5494999885559082},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.5304999947547913},{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.46959999203681946},{"id":"https://openalex.org/C134362201","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental health","level":2,"score":0.45190000534057617},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3765000104904175},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.366100013256073},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.364300012588501},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.3522000014781952},{"id":"https://openalex.org/C118057910","wikidata":"https://www.wikidata.org/wiki/Q5373785","display_name":"Emotional competence","level":3,"score":0.34549999237060547},{"id":"https://openalex.org/C36464697","wikidata":"https://www.wikidata.org/wiki/Q451553","display_name":"Visualization","level":2,"score":0.34439998865127563},{"id":"https://openalex.org/C159237981","wikidata":"https://www.wikidata.org/wiki/Q1498207","display_name":"Emotional contagion","level":2,"score":0.3142000138759613},{"id":"https://openalex.org/C143110190","wikidata":"https://www.wikidata.org/wiki/Q5373787","display_name":"Emotional expression","level":2,"score":0.3082999885082245},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.3050999939441681},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.30410000681877136},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.29750001430511475},{"id":"https://openalex.org/C9114305","wikidata":"https://www.wikidata.org/wiki/Q1428317","display_name":"Situational ethics","level":2,"score":0.2919999957084656},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.2831000089645386},{"id":"https://openalex.org/C44725695","wikidata":"https://www.wikidata.org/wiki/Q288156","display_name":"Normative","level":2,"score":0.2799000144004822},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.26510000228881836},{"id":"https://openalex.org/C145912823","wikidata":"https://www.wikidata.org/wiki/Q113558","display_name":"Dynamics (music)","level":2,"score":0.26499998569488525},{"id":"https://openalex.org/C2777906739","wikidata":"https://www.wikidata.org/wiki/Q1780478","display_name":"Self-reflection","level":2,"score":0.2639000117778778},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.2623000144958496},{"id":"https://openalex.org/C65067816","wikidata":"https://www.wikidata.org/wiki/Q2295139","display_name":"Computer-assisted web interviewing","level":2,"score":0.2615000009536743},{"id":"https://openalex.org/C63479239","wikidata":"https://www.wikidata.org/wiki/Q7353546","display_name":"Robustness (evolution)","level":3,"score":0.25600001215934753}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tem.2025.3625427","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2025.3625427","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G7851789781","display_name":null,"funder_award_id":"72271102","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G8722419266","display_name":null,"funder_award_id":"YCJJ20252409","funder_id":"https://openalex.org/F4320335787","funder_display_name":"Fundamental Research Funds for the Central Universities"},{"id":"https://openalex.org/G8792236979","display_name":"\u667a\u80fd\u4e92\u8054\u73af\u5883\u4e0b\u5168\u6d41\u7a0b\u8bca\u7597\u670d\u52a1\u4ef7\u503c\u521b\u9020\u6a21\u578b\u4e0e\u4f18\u5316\u7814\u7a76","funder_award_id":"71971092","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320335787","display_name":"Fundamental Research Funds for the Central Universities","ror":null}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":100,"referenced_works":["https://openalex.org/W591690349","https://openalex.org/W1543077765","https://openalex.org/W1939684408","https://openalex.org/W1964226477","https://openalex.org/W1967116380","https://openalex.org/W1985945240","https://openalex.org/W1988739434","https://openalex.org/W1991015565","https://openalex.org/W1994199809","https://openalex.org/W2002710606","https://openalex.org/W2018255452","https://openalex.org/W2032340412","https://openalex.org/W2055461003","https://openalex.org/W2081155210","https://openalex.org/W2105846236","https://openalex.org/W2114927386","https://openalex.org/W2128126978","https://openalex.org/W2136058926","https://openalex.org/W2155648052","https://openalex.org/W2156897926","https://openalex.org/W2163150496","https://openalex.org/W2165172514","https://openalex.org/W2167586514","https://openalex.org/W2171235727","https://openalex.org/W2289740479","https://openalex.org/W2552760361","https://openalex.org/W2592877795","https://openalex.org/W2596243421","https://openalex.org/W2619383789","https://openalex.org/W2623779865","https://openalex.org/W2888229340","https://openalex.org/W2893244533","https://openalex.org/W2911692400","https://openalex.org/W2967555462","https://openalex.org/W2973066219","https://openalex.org/W2977128309","https://openalex.org/W2981401169","https://openalex.org/W2998161130","https://openalex.org/W2999816989","https://openalex.org/W3010903994","https://openalex.org/W3047897636","https://openalex.org/W3118962099","https://openalex.org/W3119676664","https://openalex.org/W3173498569","https://openalex.org/W3177351196","https://openalex.org/W3192855505","https://openalex.org/W3198720169","https://openalex.org/W3210312248","https://openalex.org/W4205445214","https://openalex.org/W4205736032","https://openalex.org/W4212928542","https://openalex.org/W4220758183","https://openalex.org/W4224277157","https://openalex.org/W4247286306","https://openalex.org/W4280539423","https://openalex.org/W4281623989","https://openalex.org/W4289869205","https://openalex.org/W4312204748","https://openalex.org/W4312381072","https://openalex.org/W4319866403","https://openalex.org/W4362590534","https://openalex.org/W4366703942","https://openalex.org/W4371784863","https://openalex.org/W4377016554","https://openalex.org/W4381162124","https://openalex.org/W4381996422","https://openalex.org/W4383747130","https://openalex.org/W4384922658","https://openalex.org/W4385489517","https://openalex.org/W4387191968","https://openalex.org/W4388562681","https://openalex.org/W4388938292","https://openalex.org/W4389294075","https://openalex.org/W4389331328","https://openalex.org/W4389352427","https://openalex.org/W4390410541","https://openalex.org/W4391105189","https://openalex.org/W4391542646","https://openalex.org/W4391557484","https://openalex.org/W4399696527","https://openalex.org/W4399801402","https://openalex.org/W4400016298","https://openalex.org/W4400448734","https://openalex.org/W4400732698","https://openalex.org/W4401415488","https://openalex.org/W4402128370","https://openalex.org/W4402906262","https://openalex.org/W4404094295","https://openalex.org/W4404367246","https://openalex.org/W4404814666","https://openalex.org/W4405305958","https://openalex.org/W4405427461","https://openalex.org/W4406158141","https://openalex.org/W4408362663","https://openalex.org/W4408390361","https://openalex.org/W4409094305","https://openalex.org/W4410128158","https://openalex.org/W4412160935","https://openalex.org/W4412457792","https://openalex.org/W4412867533"],"related_works":[],"abstract_inverted_index":{"The":[0],"rapid":[1],"diffusion":[2],"of":[3,11,56,159,165,176],"artificial":[4],"intelligence":[5],"(AI)":[6],"is":[7,112],"accelerating":[8],"the":[9,53,122,129,141,148,163,172],"adoption":[10,175],"mental":[12],"health":[13],"chatbots":[14],"(MHCs)":[15],"as":[16,104],"scalable":[17],"tools":[18],"for":[19,171,194],"psychological":[20],"support.":[21],"Grounded":[22],"in":[23,64,110,135],"Media":[24],"Naturalness":[25],"Theory":[26],"(MNT)":[27],"and":[28,44,66,85,101,151,174,190,197],"Computers":[29],"Are":[30],"Social":[31],"Actors":[32],"(CASA)":[33],"paradigm,":[34],"this":[35],"study":[36,169],"empirically":[37],"investigates":[38],"how":[39],"MHCs'":[40],"humanlike":[41,95,179],"competencies\u2014cognitive,":[42],"relational,":[43],"emotional\u2014":[45],"influence":[46],"users'":[47],"self-esteem":[48],"(termed":[49],"AI-enabled":[50,116],"self-esteem),":[51],"through":[52],"mediating":[54,157],"mechanism":[55],"emotional":[57,99,126,133,160],"resonance.":[58],"We":[59],"conducted":[60],"an":[61],"online":[62],"survey":[63],"Credamo":[65],"obtained":[67],"451":[68],"valid":[69],"responses":[70],"from":[71],"experienced":[72],"MHC":[73,195],"users.":[74],"Using":[75],"a":[76,155],"hybrid":[77],"approach":[78],"that":[79,92],"combines":[80],"structural":[81],"equation":[82],"modeling":[83],"(SEM)":[84],"necessary":[86,106],"condition":[87],"analysis":[88],"(NCA),":[89],"we":[90],"found":[91],"all":[93],"three":[94],"competencies":[96],"positively":[97,113],"predict":[98],"resonance":[100],"are":[102],"identified":[103],"its":[105],"conditions.":[107],"Emotional":[108],"resonance,":[109,127,161],"turn,":[111],"associated":[114],"with":[115,178],"self-esteem.":[117],"Notably,":[118],"relational":[119],"competency":[120,134],"demonstrates":[121],"strongest":[123],"effect":[124],"on":[125,132,187],"challenging":[128],"common":[130],"emphasis":[131],"human-chatbot":[136],"interaction":[137],"(HCI)":[138],"design.":[139],"Furthermore,":[140],"ordinary":[142],"least":[143],"squares":[144],"(OLS)":[145],"regression":[146],"corroborates":[147],"SEM":[149],"results,":[150],"mediation":[152],"analyses":[153],"indicate":[154],"partial":[156],"role":[158],"validating":[162],"robustness":[164],"our":[166],"results.":[167],"This":[168],"advocates":[170],"design":[173,196],"MHCs":[177],"competencies.":[180],"It":[181],"also":[182],"contributes":[183],"to":[184],"theoretical":[185],"discourse":[186],"HCI":[188],"literature":[189],"offers":[191],"actionable":[192],"guidance":[193],"development.":[198]},"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-07-15T18:14:33.161393","created_date":"2025-10-28T00:00:00"}