{"id":"https://openalex.org/W4319866403","doi":"https://doi.org/10.1109/tem.2023.3237789","title":"Determinants of Using AI-Based Chatbots for Knowledge Sharing: Evidence From PLS-SEM and Fuzzy Sets (fsQCA)","display_name":"Determinants of Using AI-Based Chatbots for Knowledge Sharing: Evidence From PLS-SEM and Fuzzy Sets (fsQCA)","publication_year":2023,"publication_date":"2023-01-31","ids":{"openalex":"https://openalex.org/W4319866403","doi":"https://doi.org/10.1109/tem.2023.3237789"},"language":"en","primary_location":{"id":"doi:10.1109/tem.2023.3237789","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2023.3237789","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006979108","display_name":"Mostafa Al\u2010Emran","orcid":"https://orcid.org/0000-0002-5269-5380"},"institutions":[{"id":"https://openalex.org/I193260172","display_name":"British University in Dubai","ror":"https://ror.org/00mc18523","country_code":"AE","type":"education","lineage":["https://openalex.org/I193260172"]},{"id":"https://openalex.org/I2801106189","display_name":"Dijlah University College","ror":"https://ror.org/03vndx142","country_code":"IQ","type":"education","lineage":["https://openalex.org/I2801106189"]}],"countries":["AE","IQ"],"is_corresponding":true,"raw_author_name":"Mostafa Al-Emran","raw_affiliation_strings":["Faculty of Engineering and IT, The British University in Dubai, Dubai, United Arab Emirates","Department of Computer Techniques Engineering, Dijlah University College, Baghdad, Iraq"],"raw_orcid":"https://orcid.org/0000-0002-5269-5380","affiliations":[{"raw_affiliation_string":"Faculty of Engineering and IT, The British University in Dubai, Dubai, United Arab Emirates","institution_ids":["https://openalex.org/I193260172"]},{"raw_affiliation_string":"Department of Computer Techniques Engineering, Dijlah University College, Baghdad, Iraq","institution_ids":["https://openalex.org/I2801106189"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066469462","display_name":"Adi Ahmad AlQudah","orcid":null},"institutions":[{"id":"https://openalex.org/I193260172","display_name":"British University in Dubai","ror":"https://ror.org/00mc18523","country_code":"AE","type":"education","lineage":["https://openalex.org/I193260172"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Adi Ahmad AlQudah","raw_affiliation_strings":["Faculty of Engineering and IT, The British University in Dubai, Dubai, United Arab Emirates"],"raw_orcid":"https://orcid.org/0000-0003-3942-5869","affiliations":[{"raw_affiliation_string":"Faculty of Engineering and IT, The British University in Dubai, Dubai, United Arab Emirates","institution_ids":["https://openalex.org/I193260172"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063914950","display_name":"Ghazanfar Ali Abbasi","orcid":"https://orcid.org/0000-0003-0748-8996"},"institutions":[{"id":"https://openalex.org/I134085113","display_name":"King Fahd University of Petroleum and Minerals","ror":"https://ror.org/03yez3163","country_code":"SA","type":"education","lineage":["https://openalex.org/I134085113"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Ghazanfar Ali Abbasi","raw_affiliation_strings":["Department of Management and Marketing, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia","Interdisciplinary Research Center for Finance and Digital Economy, KFUPM Business School, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia"],"raw_orcid":"https://orcid.org/0000-0003-0748-8996","affiliations":[{"raw_affiliation_string":"Department of Management and Marketing, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia","institution_ids":["https://openalex.org/I134085113"]},{"raw_affiliation_string":"Interdisciplinary Research Center for Finance and Digital Economy, KFUPM Business School, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia","institution_ids":["https://openalex.org/I134085113"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048153887","display_name":"Mohammed A. Al\u2010Sharafi","orcid":"https://orcid.org/0000-0003-0726-6031"},"institutions":[{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]},{"id":"https://openalex.org/I84339108","display_name":"Sunway University","ror":"https://ror.org/04mjt7f73","country_code":"MY","type":"education","lineage":["https://openalex.org/I84339108"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Mohammed A. Al-Sharafi","raw_affiliation_strings":["Department of Information Systems, Universiti Teknologi Malaysia, Skudai, Malaysia","Department of Business Analytics, Sunway University, Bandar Sunway, Malaysia"],"raw_orcid":"https://orcid.org/0000-0003-0726-6031","affiliations":[{"raw_affiliation_string":"Department of Information Systems, Universiti Teknologi Malaysia, Skudai, Malaysia","institution_ids":["https://openalex.org/I4576418"]},{"raw_affiliation_string":"Department of Business Analytics, Sunway University, Bandar Sunway, Malaysia","institution_ids":["https://openalex.org/I84339108"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066449919","display_name":"Mohammad Iranmanesh","orcid":"https://orcid.org/0000-0001-6964-6238"},"institutions":[{"id":"https://openalex.org/I12079687","display_name":"Edith Cowan University","ror":"https://ror.org/05jhnwe22","country_code":"AU","type":"education","lineage":["https://openalex.org/I12079687"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Mohammad Iranmanesh","raw_affiliation_strings":["School of Business and Law, Edith Cowan University, Joondalup, WA, Australia"],"raw_orcid":"https://orcid.org/0000-0001-6964-6238","affiliations":[{"raw_affiliation_string":"School of Business and Law, Edith Cowan University, Joondalup, WA, Australia","institution_ids":["https://openalex.org/I12079687"]}]}],"institutions":[],"countries_distinct_count":5,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5006979108"],"corresponding_institution_ids":["https://openalex.org/I193260172","https://openalex.org/I2801106189"],"apc_list":null,"apc_paid":null,"fwci":24.3684,"has_fulltext":false,"cited_by_count":139,"citation_normalized_percentile":{"value":0.9969664,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"71","issue":null,"first_page":"4985","last_page":"4999"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9063000082969666,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9124808311462402},{"id":"https://openalex.org/keywords/expectancy-theory","display_name":"Expectancy theory","score":0.7251927256584167},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.718358039855957},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"Knowledge sharing","score":0.6590032577514648},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.622745931148529},{"id":"https://openalex.org/keywords/qualitative-comparative-analysis","display_name":"Qualitative comparative analysis","score":0.6152364015579224},{"id":"https://openalex.org/keywords/fuzzy-set","display_name":"Fuzzy set","score":0.4247221052646637},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.41059473156929016},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.38993486762046814},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.3536206781864166},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.25792187452316284},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.1764361560344696},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.12834641337394714}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9124808311462402},{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.7251927256584167},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.718358039855957},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.6590032577514648},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.622745931148529},{"id":"https://openalex.org/C94617000","wikidata":"https://www.wikidata.org/wiki/Q639854","display_name":"Qualitative comparative analysis","level":2,"score":0.6152364015579224},{"id":"https://openalex.org/C42011625","wikidata":"https://www.wikidata.org/wiki/Q1055058","display_name":"Fuzzy set","level":3,"score":0.4247221052646637},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.41059473156929016},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.38993486762046814},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.3536206781864166},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.25792187452316284},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1764361560344696},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.12834641337394714}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tem.2023.3237789","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2023.3237789","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":85,"referenced_works":["https://openalex.org/W1496253462","https://openalex.org/W1977076160","https://openalex.org/W1982008157","https://openalex.org/W2001868978","https://openalex.org/W2015649512","https://openalex.org/W2042424695","https://openalex.org/W2100379340","https://openalex.org/W2101179869","https://openalex.org/W2105846236","https://openalex.org/W2106096361","https://openalex.org/W2118136381","https://openalex.org/W2119092313","https://openalex.org/W2134884007","https://openalex.org/W2145437113","https://openalex.org/W2158296862","https://openalex.org/W2209976290","https://openalex.org/W2342078981","https://openalex.org/W2475463729","https://openalex.org/W2592000007","https://openalex.org/W2598079956","https://openalex.org/W2622458265","https://openalex.org/W2738571756","https://openalex.org/W2767769886","https://openalex.org/W2772423030","https://openalex.org/W2792244867","https://openalex.org/W2915683763","https://openalex.org/W2921319535","https://openalex.org/W2924541016","https://openalex.org/W2942883756","https://openalex.org/W2973537858","https://openalex.org/W2998832296","https://openalex.org/W3003497203","https://openalex.org/W3013520841","https://openalex.org/W3014300016","https://openalex.org/W3014502523","https://openalex.org/W3014900413","https://openalex.org/W3022557213","https://openalex.org/W3026683670","https://openalex.org/W3034267466","https://openalex.org/W3036081459","https://openalex.org/W3039476084","https://openalex.org/W3101433089","https://openalex.org/W3111525577","https://openalex.org/W3121262514","https://openalex.org/W3125976894","https://openalex.org/W3126759016","https://openalex.org/W3128157571","https://openalex.org/W3128415798","https://openalex.org/W3128985839","https://openalex.org/W3134731111","https://openalex.org/W3137091226","https://openalex.org/W3156086480","https://openalex.org/W3161124226","https://openalex.org/W3165015760","https://openalex.org/W3167048034","https://openalex.org/W3171592322","https://openalex.org/W3177461655","https://openalex.org/W3184679583","https://openalex.org/W3186077277","https://openalex.org/W3193034270","https://openalex.org/W3197885655","https://openalex.org/W3198853507","https://openalex.org/W3202285719","https://openalex.org/W3204718649","https://openalex.org/W3205455401","https://openalex.org/W3208616990","https://openalex.org/W3208865044","https://openalex.org/W3210383951","https://openalex.org/W3212331507","https://openalex.org/W3215357438","https://openalex.org/W4210426463","https://openalex.org/W4213072884","https://openalex.org/W4220870923","https://openalex.org/W4229376143","https://openalex.org/W4280572555","https://openalex.org/W4281654814","https://openalex.org/W4283392104","https://openalex.org/W4283765296","https://openalex.org/W4290144812","https://openalex.org/W4295809193","https://openalex.org/W4304820852","https://openalex.org/W4318000869","https://openalex.org/W6634062859","https://openalex.org/W6942385060","https://openalex.org/W7000092019"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W1963819066","https://openalex.org/W4312285628","https://openalex.org/W2162520280","https://openalex.org/W4225773289"],"abstract_inverted_index":{"While":[0],"adopting":[1],"chatbots":[2,29,56],"powered":[3],"by":[4],"artificial":[5],"intelligence":[6],"could":[7],"enhance":[8],"knowledge":[9,31,58,121],"sharing,":[10],"it":[11],"also":[12],"causes":[13],"challenges":[14],"due":[15],"to":[16,160,176],"the":[17,26,41,49,68,74,99,110,141,154,161,164,184],"\u201cdark":[18],"side\u201d":[19],"of":[20,54,65,102,113,156,186],"these":[21],"agents.":[22],"However,":[23],"research":[24,69],"on":[25,138],"factors":[27,147],"influencing":[28],"for":[30,57,120,170],"sharing":[32],"is":[33,71],"lacking.":[34],"To":[35],"bridge":[36],"this":[37],"gap,":[38],"we":[39],"developed":[40],"integrated":[42],"chatbot":[43,118,139,174],"acceptance-avoidance":[44],"model,":[45],"which":[46],"looks":[47],"at":[48],"positive":[50,100],"and":[51,84,107,109,132,173,182],"negative":[52,111],"determinants":[53],"using":[55,73],"sharing.":[59,122],"Through":[60],"a":[61,81,150],"comprehensive":[62],"questionnaire":[63],"survey":[64],"447":[66],"students,":[67],"model":[70],"evaluated":[72],"partial":[75],"least":[76],"squares-structural":[77],"equation":[78],"modeling":[79],"(PLS-SEM),":[80],"symmetric":[82],"approach,":[83],"fuzzy":[85],"set":[86],"qualitative":[87],"comparative":[88],"analysis":[89,143],"(fsQCA)":[90],"as":[91],"an":[92],"asymmetric":[93],"approach.":[94],"The":[95],"PLS-SEM":[96,124],"results":[97,125],"supported":[98],"role":[101,112,151],"performance":[103],"expectancy,":[104,106],"effort":[105],"habit":[108],"perceived":[114],"threats":[115],"in":[116,152],"affecting":[117],"use":[119,155,185],"Although":[123],"revealed":[126,144],"that":[127,145],"social":[128],"influence,":[129],"facilitating":[130],"conditions,":[131],"hedonic":[133],"motivation":[134],"have":[135],"no":[136],"impact":[137],"use,":[140],"fsQCA":[142],"all":[146],"might":[148],"play":[149],"shaping":[153],"chatbots.":[157,187],"In":[158],"addition":[159],"theoretical":[162],"contributions,":[163],"findings":[165],"provide":[166],"several":[167],"managerial":[168],"implications":[169],"universities,":[171],"instructors,":[172],"developers":[175],"help":[177],"them":[178],"make":[179],"insightful":[180],"decisions":[181],"promote":[183]},"counts_by_year":[{"year":2026,"cited_by_count":14},{"year":2025,"cited_by_count":46},{"year":2024,"cited_by_count":48},{"year":2023,"cited_by_count":31}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}