{"id":"https://openalex.org/W2993583685","doi":"https://doi.org/10.1109/tem.2019.2954013","title":"A Tool-Based Framework to Assess and Challenge the Responsiveness of Emergency Call Centers","display_name":"A Tool-Based Framework to Assess and Challenge the Responsiveness of Emergency Call Centers","publication_year":2019,"publication_date":"2019-12-03","ids":{"openalex":"https://openalex.org/W2993583685","doi":"https://doi.org/10.1109/tem.2019.2954013","mag":"2993583685"},"language":"en","primary_location":{"id":"doi:10.1109/tem.2019.2954013","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2019.2954013","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://imt-mines-albi.hal.science/hal-02401708","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008808706","display_name":"\u00c9va Petitdemange","orcid":"https://orcid.org/0000-0003-3200-0446"},"institutions":[{"id":"https://openalex.org/I4210091876","display_name":"IMT Mines Albi","ror":"https://ror.org/00bq8vv83","country_code":"FR","type":"education","lineage":["https://openalex.org/I205703379","https://openalex.org/I4210091621","https://openalex.org/I4210091876","https://openalex.org/I4405258862"]},{"id":"https://openalex.org/I4210134356","display_name":"Laboratoire G\u00e9nie Industriel","ror":"https://ror.org/0455wwj08","country_code":"FR","type":"facility","lineage":["https://openalex.org/I277688954","https://openalex.org/I277688954","https://openalex.org/I4210107720","https://openalex.org/I4210134356"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"Eva Petitdemange","raw_affiliation_strings":["CGI, IMT Mines Albi, Albi, France","CGI - Centre G\u00e9nie Industriel (Campus Jarlard - 81013 Albi CT C\u00e9dex 09 - France)"],"affiliations":[{"raw_affiliation_string":"CGI, IMT Mines Albi, Albi, France","institution_ids":["https://openalex.org/I4210091876"]},{"raw_affiliation_string":"CGI - Centre G\u00e9nie Industriel (Campus Jarlard - 81013 Albi CT C\u00e9dex 09 - France)","institution_ids":["https://openalex.org/I4210134356"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020663500","display_name":"Franck Fontanili","orcid":"https://orcid.org/0000-0002-3120-6453"},"institutions":[{"id":"https://openalex.org/I4210091876","display_name":"IMT Mines Albi","ror":"https://ror.org/00bq8vv83","country_code":"FR","type":"education","lineage":["https://openalex.org/I205703379","https://openalex.org/I4210091621","https://openalex.org/I4210091876","https://openalex.org/I4405258862"]},{"id":"https://openalex.org/I4210134356","display_name":"Laboratoire G\u00e9nie Industriel","ror":"https://ror.org/0455wwj08","country_code":"FR","type":"facility","lineage":["https://openalex.org/I277688954","https://openalex.org/I277688954","https://openalex.org/I4210107720","https://openalex.org/I4210134356"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Franck Fontanili","raw_affiliation_strings":["CGI, IMT Mines Albi, Albi, France","CGI - Centre G\u00e9nie Industriel (Campus Jarlard - 81013 Albi CT C\u00e9dex 09 - France)"],"affiliations":[{"raw_affiliation_string":"CGI, IMT Mines Albi, Albi, France","institution_ids":["https://openalex.org/I4210091876"]},{"raw_affiliation_string":"CGI - Centre G\u00e9nie Industriel (Campus Jarlard - 81013 Albi CT C\u00e9dex 09 - France)","institution_ids":["https://openalex.org/I4210134356"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024607215","display_name":"Elyes Lamine","orcid":"https://orcid.org/0000-0002-1728-7744"},"institutions":[{"id":"https://openalex.org/I4210134356","display_name":"Laboratoire G\u00e9nie Industriel","ror":"https://ror.org/0455wwj08","country_code":"FR","type":"facility","lineage":["https://openalex.org/I277688954","https://openalex.org/I277688954","https://openalex.org/I4210107720","https://openalex.org/I4210134356"]},{"id":"https://openalex.org/I4210091876","display_name":"IMT Mines Albi","ror":"https://ror.org/00bq8vv83","country_code":"FR","type":"education","lineage":["https://openalex.org/I205703379","https://openalex.org/I4210091621","https://openalex.org/I4210091876","https://openalex.org/I4405258862"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Elyes Lamine","raw_affiliation_strings":["CGI, IMT Mines Albi, Albi, France","CGI - Centre G\u00e9nie Industriel (Campus Jarlard - 81013 Albi CT C\u00e9dex 09 - France)"],"affiliations":[{"raw_affiliation_string":"CGI, IMT Mines Albi, Albi, France","institution_ids":["https://openalex.org/I4210091876"]},{"raw_affiliation_string":"CGI - Centre G\u00e9nie Industriel (Campus Jarlard - 81013 Albi CT C\u00e9dex 09 - France)","institution_ids":["https://openalex.org/I4210134356"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001433532","display_name":"Matthieu Lauras","orcid":"https://orcid.org/0000-0003-2901-4038"},"institutions":[{"id":"https://openalex.org/I4210134356","display_name":"Laboratoire G\u00e9nie Industriel","ror":"https://ror.org/0455wwj08","country_code":"FR","type":"facility","lineage":["https://openalex.org/I277688954","https://openalex.org/I277688954","https://openalex.org/I4210107720","https://openalex.org/I4210134356"]},{"id":"https://openalex.org/I4210091876","display_name":"IMT Mines Albi","ror":"https://ror.org/00bq8vv83","country_code":"FR","type":"education","lineage":["https://openalex.org/I205703379","https://openalex.org/I4210091621","https://openalex.org/I4210091876","https://openalex.org/I4405258862"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Matthieu Lauras","raw_affiliation_strings":["CGI, IMT Mines Albi, Albi, France","CGI - Centre G\u00e9nie Industriel (Campus Jarlard - 81013 Albi CT C\u00e9dex 09 - France)","IMT Mines Albi - IMT \u00c9cole nationale sup\u00e9rieure des Mines d'Albi-Carmaux (Campus Jarlard - Route de Teillet\r\n81013 ALBI Cedex 09 - France)"],"affiliations":[{"raw_affiliation_string":"CGI, IMT Mines Albi, Albi, France","institution_ids":["https://openalex.org/I4210091876"]},{"raw_affiliation_string":"CGI - Centre G\u00e9nie Industriel (Campus Jarlard - 81013 Albi CT C\u00e9dex 09 - France)","institution_ids":["https://openalex.org/I4210134356"]},{"raw_affiliation_string":"IMT Mines Albi - IMT \u00c9cole nationale sup\u00e9rieure des Mines d'Albi-Carmaux (Campus Jarlard - Route de Teillet\r\n81013 ALBI Cedex 09 - France)","institution_ids":["https://openalex.org/I4210091876"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064842087","display_name":"Uche Okongwu","orcid":"https://orcid.org/0000-0002-1345-5966"},"institutions":[{"id":"https://openalex.org/I129162050","display_name":"TBS Education","ror":"https://ror.org/0349y2q65","country_code":"FR","type":"education","lineage":["https://openalex.org/I129162050","https://openalex.org/I4405258862"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Uche Okongwu","raw_affiliation_strings":["Toulouse Business School, Toulouse, France","TBS - Toulouse Business School (20 boulevard Lascrosses - BP 7010 - 31068 Toulouse Cedex 7  - France)"],"affiliations":[{"raw_affiliation_string":"Toulouse Business School, Toulouse, France","institution_ids":["https://openalex.org/I129162050"]},{"raw_affiliation_string":"TBS - Toulouse Business School (20 boulevard Lascrosses - BP 7010 - 31068 Toulouse Cedex 7  - France)","institution_ids":["https://openalex.org/I129162050"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5008808706"],"corresponding_institution_ids":["https://openalex.org/I4210091876","https://openalex.org/I4210134356"],"apc_list":null,"apc_paid":null,"fwci":1.1876,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.83852,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"67","issue":"3","first_page":"568","last_page":"581"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11195","display_name":"Simulation Techniques and Applications","score":0.972000002861023,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.693535566329956},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5915312767028809},{"id":"https://openalex.org/keywords/upstream","display_name":"Upstream (networking)","score":0.555631160736084},{"id":"https://openalex.org/keywords/event","display_name":"Event (particle physics)","score":0.535230815410614},{"id":"https://openalex.org/keywords/face","display_name":"Face (sociological concept)","score":0.5248101949691772},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5070953369140625},{"id":"https://openalex.org/keywords/unexpected-events","display_name":"Unexpected events","score":0.4753270447254181},{"id":"https://openalex.org/keywords/medical-diagnosis","display_name":"Medical diagnosis","score":0.45934802293777466},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.3920658528804779},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3474307060241699},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3436996340751648},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.32562652230262756},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.32320988178253174},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2739989459514618},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.22478601336479187},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.10551878809928894},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.09700408577919006},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.09002545475959778}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.693535566329956},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5915312767028809},{"id":"https://openalex.org/C191172861","wikidata":"https://www.wikidata.org/wiki/Q7899321","display_name":"Upstream (networking)","level":2,"score":0.555631160736084},{"id":"https://openalex.org/C2779662365","wikidata":"https://www.wikidata.org/wiki/Q5416694","display_name":"Event (particle physics)","level":2,"score":0.535230815410614},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.5248101949691772},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5070953369140625},{"id":"https://openalex.org/C2776544517","wikidata":"https://www.wikidata.org/wiki/Q189447","display_name":"Unexpected events","level":2,"score":0.4753270447254181},{"id":"https://openalex.org/C534262118","wikidata":"https://www.wikidata.org/wiki/Q177719","display_name":"Medical diagnosis","level":2,"score":0.45934802293777466},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3920658528804779},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3474307060241699},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3436996340751648},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.32562652230262756},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.32320988178253174},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2739989459514618},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22478601336479187},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.10551878809928894},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.09700408577919006},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.09002545475959778},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/tem.2019.2954013","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2019.2954013","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"},{"id":"pmh:oai:HAL:hal-02401708v1","is_oa":true,"landing_page_url":"https://imt-mines-albi.hal.science/hal-02401708","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Transactions on Engineering Management, 2020, 67 (3), pp.568 - 581. ⟨10.1109/TEM.2019.2954013⟩","raw_type":"Journal articles"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-02401708v1","is_oa":true,"landing_page_url":"https://imt-mines-albi.hal.science/hal-02401708","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Transactions on Engineering Management, 2020, 67 (3), pp.568 - 581. ⟨10.1109/TEM.2019.2954013⟩","raw_type":"Journal articles"},"sustainable_development_goals":[{"score":0.4099999964237213,"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W20191178","https://openalex.org/W120099411","https://openalex.org/W641375728","https://openalex.org/W1491584853","https://openalex.org/W1500953545","https://openalex.org/W1608666872","https://openalex.org/W1967119650","https://openalex.org/W1983395652","https://openalex.org/W1986395670","https://openalex.org/W1991150962","https://openalex.org/W1995245183","https://openalex.org/W2036734417","https://openalex.org/W2037789004","https://openalex.org/W2038234764","https://openalex.org/W2039698234","https://openalex.org/W2049737455","https://openalex.org/W2058299929","https://openalex.org/W2073267012","https://openalex.org/W2076423350","https://openalex.org/W2085360567","https://openalex.org/W2089600255","https://openalex.org/W2098326124","https://openalex.org/W2102424388","https://openalex.org/W2103676490","https://openalex.org/W2119338125","https://openalex.org/W2122320538","https://openalex.org/W2137111550","https://openalex.org/W2140481308","https://openalex.org/W2164768649","https://openalex.org/W2166170779","https://openalex.org/W2166978321","https://openalex.org/W2294838397","https://openalex.org/W2522253829","https://openalex.org/W2543699628","https://openalex.org/W2570459541","https://openalex.org/W2615791812","https://openalex.org/W2970576388","https://openalex.org/W3016054986","https://openalex.org/W3141533802","https://openalex.org/W3149227748","https://openalex.org/W4236196511","https://openalex.org/W4242373993","https://openalex.org/W4300945981","https://openalex.org/W6629991962"],"related_works":["https://openalex.org/W4249377076","https://openalex.org/W4210389441","https://openalex.org/W1910186363","https://openalex.org/W2604451061","https://openalex.org/W2395241803","https://openalex.org/W2003211637","https://openalex.org/W3187420948","https://openalex.org/W2021488205","https://openalex.org/W2418110971","https://openalex.org/W120889788"],"abstract_inverted_index":{"Emergency":[0],"call":[1,80],"centers":[2],"(ECCs)":[3],"are":[4,30],"upstream":[5],"of":[6,15,45,58,93,98,178],"the":[7,13,26,43,56,68,162,176],"prehospital":[8],"emergency":[9],"medical":[10],"system":[11],"and":[12,22,32,48,121,136,149,185],"life":[14],"many":[16],"people":[17,72],"depends":[18],"on":[19,42,144,157],"their":[20,28,79],"effectiveness":[21],"responsiveness.":[23,127],"This":[24],"notwithstanding,":[25],"way":[27],"operations":[29],"organized":[31],"managed":[33],"differs":[34],"from":[35],"one":[36],"place":[37],"to":[38,101,110,118],"another.":[39],"Also,":[40],"depending":[41],"number":[44],"incoming":[46],"calls":[47],"available":[49],"resources,":[50],"they":[51,84],"can":[52,170],"operate":[53],"differently.":[54],"In":[55],"face":[57],"these":[59],"heterogeneous":[60],"situations,":[61],"some":[62],"ECCs":[63],"do":[64],"not":[65],"always":[66],"meet":[67],"expected":[69],"performance":[70,177],"levels:":[71],"still":[73],"wait":[74],"for":[75,174],"too":[76],"long":[77],"before":[78],"is":[81,142],"answered.":[82],"Moreover,":[83],"may":[85],"have":[86],"difficulties":[87],"in":[88,96,182],"managing":[89],"an":[90],"important":[91],"upsurge":[92],"calls,":[94],"especially":[95,124],"periods":[97],"crisis.":[99],"Therefore,":[100],"support":[102],"ECCs'":[103],"organizational":[104,180],"improvement":[105],"steps,":[106],"this":[107],"article":[108],"aims":[109],"develop":[111],"a":[112,158,167],"tool-based":[113,168],"framework":[114,169],"that":[115,165],"would":[116],"enable":[117],"make":[119],"clear":[120],"objective":[122],"diagnoses,":[123],"as":[125],"regards":[126],"Our":[128],"proposal":[129],"allows":[130],"considering":[131],"both":[132,183],"nominal":[133],"(normal":[134],"days)":[135,139],"exceptional":[137],"(crisis":[138],"demands.":[140],"It":[141],"based":[143],"data":[145],"science,":[146],"process":[147],"mining,":[148],"discrete":[150],"event":[151],"simulation":[152],"tools.":[153],"By":[154],"experimenting":[155],"it":[156],"French":[159],"real":[160],"case,":[161],"results":[163],"show":[164],"such":[166],"be":[171],"very":[172],"valuable":[173],"improving":[175],"ECC":[179],"setups":[181],"normal":[184],"disrupted":[186],"situations.":[187]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}