{"id":"https://openalex.org/W2912707703","doi":"https://doi.org/10.1109/tem.2019.2893060","title":"There's More Than One Perspective to Take Into Account for Successful Customer Integration Into Radical New Product Innovation: A Framework and Research Agenda","display_name":"There's More Than One Perspective to Take Into Account for Successful Customer Integration Into Radical New Product Innovation: A Framework and Research Agenda","publication_year":2019,"publication_date":"2019-02-13","ids":{"openalex":"https://openalex.org/W2912707703","doi":"https://doi.org/10.1109/tem.2019.2893060","mag":"2912707703"},"language":"en","primary_location":{"id":"doi:10.1109/tem.2019.2893060","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2019.2893060","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010785537","display_name":"Fiona Schweitzer","orcid":"https://orcid.org/0000-0003-3894-8983"},"institutions":[{"id":"https://openalex.org/I68666633","display_name":"Grenoble Ecole de Management","ror":"https://ror.org/01h4fxd96","country_code":"FR","type":"education","lineage":["https://openalex.org/I68666633"]},{"id":"https://openalex.org/I899635006","display_name":"Universit\u00e9 Grenoble Alpes","ror":"https://ror.org/02rx3b187","country_code":"FR","type":"education","lineage":["https://openalex.org/I899635006"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"Fiona Schweitzer","raw_affiliation_strings":["Grenoble Ecole de Management, Univ Grenoble Alpes ComUE, Grenoble, France"],"affiliations":[{"raw_affiliation_string":"Grenoble Ecole de Management, Univ Grenoble Alpes ComUE, Grenoble, France","institution_ids":["https://openalex.org/I68666633","https://openalex.org/I899635006"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006570385","display_name":"Ellis A. van den Hende","orcid":null},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Ellis A. Van den Hende","raw_affiliation_strings":["Delft University of Technology, Delft, The Netherlands"],"affiliations":[{"raw_affiliation_string":"Delft University of Technology, Delft, The Netherlands","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5110595839","display_name":"Erik-Jan Hultink","orcid":null},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Erik-Jan Hultink","raw_affiliation_strings":["Delft University of Technology, Delft, The Netherlands"],"affiliations":[{"raw_affiliation_string":"Delft University of Technology, Delft, The Netherlands","institution_ids":["https://openalex.org/I98358874"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5010785537"],"corresponding_institution_ids":["https://openalex.org/I68666633","https://openalex.org/I899635006"],"apc_list":null,"apc_paid":null,"fwci":6.9213,"has_fulltext":false,"cited_by_count":36,"citation_normalized_percentile":{"value":0.96574363,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"67","issue":"3","first_page":"813","last_page":"829"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12659","display_name":"Innovation Diffusion and Forecasting","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.989799976348877,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.59508216381073},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"Voice of the customer","score":0.5949521064758301},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"Customer engagement","score":0.5882436633110046},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.5360894799232483},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.5236099362373352},{"id":"https://openalex.org/keywords/new-product-development","display_name":"New product development","score":0.5139272212982178},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4872676134109497},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.4801030457019806},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.470980167388916},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.46867427229881287},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.4494771361351013},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4467405676841736},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.4401646852493286},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.42430832982063293},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3281902074813843},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2803284823894501},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.07579615712165833}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.59508216381073},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.5949521064758301},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.5882436633110046},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.5360894799232483},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.5236099362373352},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.5139272212982178},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4872676134109497},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4801030457019806},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.470980167388916},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46867427229881287},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.4494771361351013},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4467405676841736},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4401646852493286},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.42430832982063293},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3281902074813843},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2803284823894501},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.07579615712165833},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tem.2019.2893060","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2019.2893060","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5299999713897705,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":177,"referenced_works":["https://openalex.org/W179781070","https://openalex.org/W231762825","https://openalex.org/W575598456","https://openalex.org/W1483200891","https://openalex.org/W1486473805","https://openalex.org/W1494231330","https://openalex.org/W1500409299","https://openalex.org/W1516444285","https://openalex.org/W1521407337","https://openalex.org/W1522880154","https://openalex.org/W1525081259","https://openalex.org/W1543526618","https://openalex.org/W1547594306","https://openalex.org/W1569309625","https://openalex.org/W1571425226","https://openalex.org/W1589833286","https://openalex.org/W1608858831","https://openalex.org/W1735783261","https://openalex.org/W1739581114","https://openalex.org/W1764745664","https://openalex.org/W1784641515","https://openalex.org/W1825254281","https://openalex.org/W1836454147","https://openalex.org/W1874972579","https://openalex.org/W1881372901","https://openalex.org/W1905320449","https://openalex.org/W1932534887","https://openalex.org/W1935671339","https://openalex.org/W1964074569","https://openalex.org/W1965820694","https://openalex.org/W1966323399","https://openalex.org/W1967908692","https://openalex.org/W1967968613","https://openalex.org/W1980828098","https://openalex.org/W1983333215","https://openalex.org/W1986458252","https://openalex.org/W1987180453","https://openalex.org/W1988241260","https://openalex.org/W1988275678","https://openalex.org/W1988332075","https://openalex.org/W1989351857","https://openalex.org/W1991062504","https://openalex.org/W1995615372","https://openalex.org/W1996631301","https://openalex.org/W1996812234","https://openalex.org/W1997547027","https://openalex.org/W1999878997","https://openalex.org/W2001579773","https://openalex.org/W2001965664","https://openalex.org/W2004512536","https://openalex.org/W2006222127","https://openalex.org/W2007894655","https://openalex.org/W2010812063","https://openalex.org/W2014638744","https://openalex.org/W2016452762","https://openalex.org/W2019895664","https://openalex.org/W2020456264","https://openalex.org/W2020570026","https://openalex.org/W2024901515","https://openalex.org/W2025579080","https://openalex.org/W2026077494","https://openalex.org/W2026477415","https://openalex.org/W2028762256","https://openalex.org/W2030767364","https://openalex.org/W2032386654","https://openalex.org/W2033564956","https://openalex.org/W2035303902","https://openalex.org/W2035397458","https://openalex.org/W2038927002","https://openalex.org/W2040127736","https://openalex.org/W2040464062","https://openalex.org/W2041178487","https://openalex.org/W2041961104","https://openalex.org/W2046647652","https://openalex.org/W2047839653","https://openalex.org/W2050308155","https://openalex.org/W2050872367","https://openalex.org/W2051435226","https://openalex.org/W2057833889","https://openalex.org/W2060314889","https://openalex.org/W2061019209","https://openalex.org/W2062915642","https://openalex.org/W2063572746","https://openalex.org/W2066788124","https://openalex.org/W2067563677","https://openalex.org/W2069344435","https://openalex.org/W2070213001","https://openalex.org/W2072429707","https://openalex.org/W2074106797","https://openalex.org/W2076339455","https://openalex.org/W2077037957","https://openalex.org/W2078354950","https://openalex.org/W2079921132","https://openalex.org/W2080313827","https://openalex.org/W2090020749","https://openalex.org/W2093208232","https://openalex.org/W2093607346","https://openalex.org/W2097933829","https://openalex.org/W2103119108","https://openalex.org/W2105187134","https://openalex.org/W2108589723","https://openalex.org/W2108880422","https://openalex.org/W2109783817","https://openalex.org/W2110236542","https://openalex.org/W2115063692","https://openalex.org/W2115784799","https://openalex.org/W2117792422","https://openalex.org/W2119635064","https://openalex.org/W2120956062","https://openalex.org/W2121118971","https://openalex.org/W2122183401","https://openalex.org/W2125050661","https://openalex.org/W2125345368","https://openalex.org/W2131400520","https://openalex.org/W2132063760","https://openalex.org/W2134652466","https://openalex.org/W2139111678","https://openalex.org/W2139316058","https://openalex.org/W2141298027","https://openalex.org/W2143280167","https://openalex.org/W2144558529","https://openalex.org/W2151939765","https://openalex.org/W2153500166","https://openalex.org/W2158815035","https://openalex.org/W2158859214","https://openalex.org/W2162671695","https://openalex.org/W2165761684","https://openalex.org/W2166072958","https://openalex.org/W2166336680","https://openalex.org/W2167142086","https://openalex.org/W2168336802","https://openalex.org/W2171853361","https://openalex.org/W2172993583","https://openalex.org/W2181210517","https://openalex.org/W2325610236","https://openalex.org/W2333062883","https://openalex.org/W2346430168","https://openalex.org/W2507931553","https://openalex.org/W2561535392","https://openalex.org/W2572283322","https://openalex.org/W2770364588","https://openalex.org/W2802512257","https://openalex.org/W2896692527","https://openalex.org/W2899159117","https://openalex.org/W2908775086","https://openalex.org/W2990806673","https://openalex.org/W3122101448","https://openalex.org/W3122263863","https://openalex.org/W3123090742","https://openalex.org/W3123317243","https://openalex.org/W3123360825","https://openalex.org/W3123506892","https://openalex.org/W3123741876","https://openalex.org/W3123913755","https://openalex.org/W3124175488","https://openalex.org/W3124283252","https://openalex.org/W3124318062","https://openalex.org/W3124737430","https://openalex.org/W3124755982","https://openalex.org/W3124929829","https://openalex.org/W3124973809","https://openalex.org/W3125505924","https://openalex.org/W3125769622","https://openalex.org/W3125991760","https://openalex.org/W4230069561","https://openalex.org/W4230941394","https://openalex.org/W4233616539","https://openalex.org/W4236309773","https://openalex.org/W4242840407","https://openalex.org/W4247628353","https://openalex.org/W4249907713","https://openalex.org/W4255488679","https://openalex.org/W4256346100","https://openalex.org/W6609004476","https://openalex.org/W6667902902","https://openalex.org/W6758021087","https://openalex.org/W6812763700"],"related_works":["https://openalex.org/W3013184534","https://openalex.org/W2130694230","https://openalex.org/W2483231811","https://openalex.org/W2124748206","https://openalex.org/W4284958903","https://openalex.org/W2181766440","https://openalex.org/W2499260457","https://openalex.org/W4284957919","https://openalex.org/W3035190357","https://openalex.org/W3127746600"],"abstract_inverted_index":{"Over":[0],"the":[1,5,53,71,79,109,114,158,161,165,176],"past":[2],"few":[3],"decades,":[4],"impact":[6],"of":[7,48,55,60,81,160,175,197],"customer":[8,49,82,118,140,144,166,169],"integration":[9,119],"on":[10,52,117,155],"radical":[11,177],"new":[12],"product":[13],"(RNP)":[14],"innovation":[15,178],"has":[16,64],"been":[17],"extensively":[18],"investigated.":[19],"To":[20],"date,":[21],"this":[22,34],"important":[23],"topic":[24],"presents":[25],"inconsistent":[26,75],"empirical":[27,62],"findings":[28,76],"that":[29,167],"must":[30],"be":[31],"converged.":[32],"In":[33],"paper,":[35],"our":[36,198],"systematic":[37],"literature":[38],"review":[39,59],"addresses":[40],"these":[41],"inconsistencies":[42],"by":[43,77],"taking":[44],"a":[45,139,152],"consolidated":[46],"view":[47,154],"integration's":[50,170],"effects":[51],"development":[54,133,179],"RNPs.":[56],"This":[57],"extensive":[58],"153":[61],"papers":[63],"two":[65],"main":[66],"objectives.":[67],"First,":[68],"we":[69,150,187],"provide":[70],"primary":[72],"reasons":[73],"for":[74,190],"scrutinizing":[78],"operationalizations":[80],"types":[83],"(i.e.,":[84,98,181],"current":[85],"customers,":[86,88,137],"potential":[87],"ordinary":[89],"users,":[90],"or":[91,101],"users":[92],"with":[93,136],"domain-specific":[94],"skills)":[95],"and":[96,104,127,132,142,164,184,193],"RNPs":[97],"technological":[99,103],"innovativeness,":[100],"both":[102],"market":[105],"innovativeness)":[106],"used":[107],"in":[108,125,157],"studies,":[110],"as":[111,113],"well":[112],"different":[115],"perspectives":[116],"[i.e.,":[120],"customer-based":[121],"idea":[122,129],"evaluation,":[123],"participation":[124],"direct":[126],"indirect":[128],"generation,":[130],"research":[131,192],"(R&D)":[134],"partnerships":[135],"having":[138],"orientation,":[141],"disseminating":[143],"knowledge":[145],"via":[146],"R&D-marketing":[147],"collaborations].":[148],"Second,":[149],"present":[151,188],"synthesized":[153,199],"factors":[156],"sphere":[159],"innovating":[162],"company":[163],"influence":[168],"success":[171],"along":[172],"three":[173],"phases":[174],"process":[180],"discovery,":[182],"incubation,":[183],"acceleration).":[185],"Finally,":[186],"avenues":[189],"future":[191],"discuss":[194],"managerial":[195],"implications":[196],"view.":[200]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}