{"id":"https://openalex.org/W2134765603","doi":"https://doi.org/10.1109/tem.2009.2034270","title":"An Optimal-Control-Based Decision-Making Model and Consulting Methodology for Service Enterprises","display_name":"An Optimal-Control-Based Decision-Making Model and Consulting Methodology for Service Enterprises","publication_year":2009,"publication_date":"2009-12-16","ids":{"openalex":"https://openalex.org/W2134765603","doi":"https://doi.org/10.1109/tem.2009.2034270","mag":"2134765603"},"language":"en","primary_location":{"id":"doi:10.1109/tem.2009.2034270","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2009.2034270","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068728111","display_name":"Liang\u2010Jie Zhang","orcid":"https://orcid.org/0000-0002-6219-0853"},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Liang-Jie Zhang","raw_affiliation_strings":["Thomas J. Watson Research Center, IBM, Corporation, Hawthorne, NY, USA","Thomas J. Watson Res. Center, Int. Bus. Machines Corp., Hawthorne, NY, USA"],"affiliations":[{"raw_affiliation_string":"Thomas J. Watson Research Center, IBM, Corporation, Hawthorne, NY, USA","institution_ids":["https://openalex.org/I4210114115"]},{"raw_affiliation_string":"Thomas J. Watson Res. Center, Int. Bus. Machines Corp., Hawthorne, NY, USA","institution_ids":["https://openalex.org/I4210114115"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002160661","display_name":"Zhe Shan","orcid":"https://orcid.org/0000-0002-4740-7372"},"institutions":[{"id":"https://openalex.org/I130769515","display_name":"Pennsylvania State University","ror":"https://ror.org/04p491231","country_code":"US","type":"education","lineage":["https://openalex.org/I130769515"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zhe Shan","raw_affiliation_strings":["Department of Supply Chain and Information Systems, Pennsylvania State University, University Park, PA, USA","Department of Supply Chain and Information Systems; Pennsylvania State University; University Park PA USA"],"affiliations":[{"raw_affiliation_string":"Department of Supply Chain and Information Systems, Pennsylvania State University, University Park, PA, USA","institution_ids":["https://openalex.org/I130769515"]},{"raw_affiliation_string":"Department of Supply Chain and Information Systems; Pennsylvania State University; University Park PA USA","institution_ids":["https://openalex.org/I130769515"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010117375","display_name":"Zhi\u2010Hong Mao","orcid":"https://orcid.org/0000-0002-3025-463X"},"institutions":[{"id":"https://openalex.org/I170201317","display_name":"University of Pittsburgh","ror":"https://ror.org/01an3r305","country_code":"US","type":"education","lineage":["https://openalex.org/I170201317"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zhi-Hong Mao","raw_affiliation_strings":["Department of Electrical and Computer Engineering and the Department of Bioengineering, University of Pittsburgh, Pittsburgh, PA, USA","Dept. of Electr. & Comput. Eng. & the Dept. of Bioeng., Univ. of Pittsburgh, Pittsburgh, PA, USA"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering and the Department of Bioengineering, University of Pittsburgh, Pittsburgh, PA, USA","institution_ids":["https://openalex.org/I170201317"]},{"raw_affiliation_string":"Dept. of Electr. & Comput. Eng. & the Dept. of Bioeng., Univ. of Pittsburgh, Pittsburgh, PA, USA","institution_ids":["https://openalex.org/I170201317"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5068728111"],"corresponding_institution_ids":["https://openalex.org/I4210114115"],"apc_list":null,"apc_paid":null,"fwci":1.9498,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.90011377,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"57","issue":"4","first_page":"607","last_page":"619"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9861000180244446,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6136264204978943},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5511679649353027},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.5330891013145447},{"id":"https://openalex.org/keywords/dynamic-programming","display_name":"Dynamic programming","score":0.46587273478507996},{"id":"https://openalex.org/keywords/investment","display_name":"Investment (military)","score":0.4551016390323639},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.446635901927948},{"id":"https://openalex.org/keywords/asset","display_name":"Asset (computer security)","score":0.44194936752319336},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.43220123648643494},{"id":"https://openalex.org/keywords/optimal-control","display_name":"Optimal control","score":0.41305214166641235},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3365969657897949},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2415858507156372},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.18915998935699463},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1400204598903656},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.11835062503814697},{"id":"https://openalex.org/keywords/mathematical-optimization","display_name":"Mathematical optimization","score":0.10112640261650085}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6136264204978943},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5511679649353027},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.5330891013145447},{"id":"https://openalex.org/C37404715","wikidata":"https://www.wikidata.org/wiki/Q380679","display_name":"Dynamic programming","level":2,"score":0.46587273478507996},{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.4551016390323639},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.446635901927948},{"id":"https://openalex.org/C76178495","wikidata":"https://www.wikidata.org/wiki/Q4808784","display_name":"Asset (computer security)","level":2,"score":0.44194936752319336},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.43220123648643494},{"id":"https://openalex.org/C91575142","wikidata":"https://www.wikidata.org/wiki/Q1971426","display_name":"Optimal control","level":2,"score":0.41305214166641235},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3365969657897949},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2415858507156372},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18915998935699463},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1400204598903656},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.11835062503814697},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.10112640261650085},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tem.2009.2034270","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2009.2034270","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W593979248","https://openalex.org/W1484812382","https://openalex.org/W1494817880","https://openalex.org/W1503327903","https://openalex.org/W1549510727","https://openalex.org/W1601081659","https://openalex.org/W1967434792","https://openalex.org/W2003257744","https://openalex.org/W2007416144","https://openalex.org/W2037448290","https://openalex.org/W2078424060","https://openalex.org/W2095264030","https://openalex.org/W2098916257","https://openalex.org/W2111265067","https://openalex.org/W2117797432","https://openalex.org/W2119567691","https://openalex.org/W2124612856","https://openalex.org/W2142505346","https://openalex.org/W2143552492","https://openalex.org/W2147058712","https://openalex.org/W2150984526","https://openalex.org/W2155559644","https://openalex.org/W2487144912","https://openalex.org/W2906854953","https://openalex.org/W3121440623","https://openalex.org/W4243787774","https://openalex.org/W4254267043","https://openalex.org/W4285719527","https://openalex.org/W4298023569","https://openalex.org/W6628959068"],"related_works":["https://openalex.org/W4285537323","https://openalex.org/W1932159282","https://openalex.org/W2379312070","https://openalex.org/W2136173754","https://openalex.org/W2332086753","https://openalex.org/W2110050003","https://openalex.org/W2953025626","https://openalex.org/W2499081552","https://openalex.org/W2366053282","https://openalex.org/W2128788708"],"abstract_inverted_index":{"The":[0],"service":[1,16,52,109],"industry":[2],"has":[3],"become":[4],"a":[5,68,89,96],"primary":[6],"point":[7],"of":[8,75],"growth":[9],"in":[10,88,108],"most":[11],"countries.":[12],"However,":[13],"the":[14,63,72,101],"current":[15],"business":[17,90],"is":[18],"largely":[19],"constrained":[20],"by":[21],"human":[22],"factors":[23],"and":[24,27,32,48,66,79,86,104],"lacks":[25],"automated":[26],"quantitative":[28],"techniques":[29],"for":[30,51,71],"operation":[31],"decision":[33,73],"making.":[34],"In":[35],"this":[36],"paper,":[37],"we":[38,58,94],"propose":[39,95],"an":[40],"optimal-control-based":[41],"decision-making":[42],"model":[43,85,103],"that":[44],"facilitates":[45],"performance":[46],"analysis":[47],"strategy":[49],"planning":[50],"enterprises.":[53],"Using":[54],"approximate":[55],"dynamic":[56],"programming,":[57],"are":[59],"able":[60],"to":[61],"handle":[62],"model's":[64],"complexity":[65],"obtain":[67],"near-optimal":[69],"solution":[70],"making":[74],"employee":[76],"management,":[77],"advertisement,":[78],"asset":[80],"investment.":[81],"We":[82],"validate":[83],"our":[84],"approach":[87],"simulation":[91],"practice.":[92],"Furthermore,":[93],"consulting":[97,110],"methodology":[98],"based":[99],"on":[100],"optimal-control":[102],"describe":[105],"its":[106],"application":[107],"practices.":[111]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
