{"id":"https://openalex.org/W4402352105","doi":"https://doi.org/10.1109/tce.2024.3456677","title":"Predictive Monitoring in Process Mining Using Deep Learning for Better Consumer Service","display_name":"Predictive Monitoring in Process Mining Using Deep Learning for Better Consumer Service","publication_year":2024,"publication_date":"2024-09-09","ids":{"openalex":"https://openalex.org/W4402352105","doi":"https://doi.org/10.1109/tce.2024.3456677"},"language":"en","primary_location":{"id":"doi:10.1109/tce.2024.3456677","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tce.2024.3456677","pdf_url":null,"source":{"id":"https://openalex.org/S126824455","display_name":"IEEE Transactions on Consumer Electronics","issn_l":"0098-3063","issn":["0098-3063","1558-4127"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Consumer Electronics","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5107079545","display_name":"Vasanth Yarlagadda","orcid":null},"institutions":[{"id":"https://openalex.org/I876193797","display_name":"Vellore Institute of Technology University","ror":"https://ror.org/00qzypv28","country_code":"IN","type":"education","lineage":["https://openalex.org/I876193797"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Vasanth Yarlagadda","raw_affiliation_strings":["School of Computer Science and Engineering, Vellore Institute of Technology (Chennai), Chennai, India","School of Computer Science and Engineering, Vellore Institute of Technology Chennai, Tamil Nadu, India"],"affiliations":[{"raw_affiliation_string":"School of Computer Science and Engineering, Vellore Institute of Technology (Chennai), Chennai, India","institution_ids":["https://openalex.org/I876193797"]},{"raw_affiliation_string":"School of Computer Science and Engineering, Vellore Institute of Technology Chennai, Tamil Nadu, India","institution_ids":["https://openalex.org/I876193797"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007173988","display_name":"Abishi Chowdhury","orcid":"https://orcid.org/0000-0002-7991-7385"},"institutions":[{"id":"https://openalex.org/I876193797","display_name":"Vellore Institute of Technology University","ror":"https://ror.org/00qzypv28","country_code":"IN","type":"education","lineage":["https://openalex.org/I876193797"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Abishi Chowdhury","raw_affiliation_strings":["School of Computer Science and Engineering, Vellore Institute of Technology (Chennai), Chennai, India","School of Computer Science and Engineering, Vellore Institute of Technology Chennai, Tamil Nadu, India"],"affiliations":[{"raw_affiliation_string":"School of Computer Science and Engineering, Vellore Institute of Technology (Chennai), Chennai, India","institution_ids":["https://openalex.org/I876193797"]},{"raw_affiliation_string":"School of Computer Science and Engineering, Vellore Institute of Technology Chennai, Tamil Nadu, India","institution_ids":["https://openalex.org/I876193797"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089476535","display_name":"Amrit Pal","orcid":"https://orcid.org/0000-0002-0555-9087"},"institutions":[{"id":"https://openalex.org/I876193797","display_name":"Vellore Institute of Technology University","ror":"https://ror.org/00qzypv28","country_code":"IN","type":"education","lineage":["https://openalex.org/I876193797"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Amrit Pal","raw_affiliation_strings":["School of Computer Science and Engineering, Vellore Institute of Technology (Chennai), Chennai, India","School of Computer Science and Engineering, Vellore Institute of Technology Chennai, Tamil Nadu, India"],"affiliations":[{"raw_affiliation_string":"School of Computer Science and Engineering, Vellore Institute of Technology (Chennai), Chennai, India","institution_ids":["https://openalex.org/I876193797"]},{"raw_affiliation_string":"School of Computer Science and Engineering, Vellore Institute of Technology Chennai, Tamil Nadu, India","institution_ids":["https://openalex.org/I876193797"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060243836","display_name":"Debahuti Mishra","orcid":"https://orcid.org/0000-0002-9847-1411"},"institutions":[{"id":"https://openalex.org/I876193797","display_name":"Vellore Institute of Technology University","ror":"https://ror.org/00qzypv28","country_code":"IN","type":"education","lineage":["https://openalex.org/I876193797"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Shruti Mishra","raw_affiliation_strings":["Centre for Advanced Data Science, Vellore Institute of Technology (Chennai), Chennai, India","Centre for Advanced Data Science, Vellore Institute of Technology, Chennai, India"],"affiliations":[{"raw_affiliation_string":"Centre for Advanced Data Science, Vellore Institute of Technology (Chennai), Chennai, India","institution_ids":["https://openalex.org/I876193797"]},{"raw_affiliation_string":"Centre for Advanced Data Science, Vellore Institute of Technology, Chennai, India","institution_ids":["https://openalex.org/I876193797"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056192332","display_name":"Sandeep Kumar Satapathy","orcid":"https://orcid.org/0000-0002-4495-8099"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Sandeep Kumar Satapathy","raw_affiliation_strings":["Department of Computer Science, Yonsei University, Seoul, South Korea","Department of Computer Science, Yonsei University, South Korea"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science, Yonsei University, Seoul, South Korea","institution_ids":["https://openalex.org/I193775966"]},{"raw_affiliation_string":"Department of Computer Science, Yonsei University, South Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108081550","display_name":"Sung\u2010Bae Cho","orcid":"https://orcid.org/0000-0002-7027-2429"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Sung-Bae Cho","raw_affiliation_strings":["Department of Computer Science, Yonsei University, Seoul, South Korea","Department of Computer Science, Yonsei University, South Korea"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science, Yonsei University, Seoul, South Korea","institution_ids":["https://openalex.org/I193775966"]},{"raw_affiliation_string":"Department of Computer Science, Yonsei University, South Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058396473","display_name":"Sachi Nandan Mohanty","orcid":"https://orcid.org/0000-0002-4939-0797"},"institutions":[{"id":"https://openalex.org/I4210131147","display_name":"SRM University","ror":"https://ror.org/037skf023","country_code":"IN","type":"education","lineage":["https://openalex.org/I145286018","https://openalex.org/I4210131147"]},{"id":"https://openalex.org/I4401726783","display_name":"VIT-AP University","ror":"https://ror.org/007v4hf75","country_code":null,"type":"education","lineage":["https://openalex.org/I4401726783"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sachi Nandan Mohanty","raw_affiliation_strings":["School of Computer Science and Engineering, VIT-AP University, Amaravati, India","School of Computer Science and Engineering (SCOPE), VIT-AP University, Amaravati, Andhra Pradesh, India"],"affiliations":[{"raw_affiliation_string":"School of Computer Science and Engineering, VIT-AP University, Amaravati, India","institution_ids":["https://openalex.org/I4210131147","https://openalex.org/I4401726783"]},{"raw_affiliation_string":"School of Computer Science and Engineering (SCOPE), VIT-AP University, Amaravati, Andhra Pradesh, India","institution_ids":["https://openalex.org/I4210131147","https://openalex.org/I4401726783"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073416127","display_name":"Ashit Kumar Dutta","orcid":"https://orcid.org/0000-0002-1208-2678"},"institutions":[{"id":"https://openalex.org/I134359838","display_name":"Alfaisal University","ror":"https://ror.org/00cdrtq48","country_code":"SA","type":"education","lineage":["https://openalex.org/I134359838"]},{"id":"https://openalex.org/I4391767729","display_name":"Almaarefa University","ror":"https://ror.org/00s3s5518","country_code":null,"type":"education","lineage":["https://openalex.org/I4391767729"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Ashit Kumar Dutta","raw_affiliation_strings":["Department of Computer Science and Information Systems, College of Applied Sciences, AlMaarefa University, Riyadh, Saudi Arabia","Department of Computer Science and Information Systems, College of Applied Sciences, AlMaarefa University, Riyadh, Kingdom of Saudi Arabia"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Information Systems, College of Applied Sciences, AlMaarefa University, Riyadh, Saudi Arabia","institution_ids":["https://openalex.org/I134359838","https://openalex.org/I4391767729"]},{"raw_affiliation_string":"Department of Computer Science and Information Systems, College of Applied Sciences, AlMaarefa University, Riyadh, Kingdom of Saudi Arabia","institution_ids":["https://openalex.org/I134359838","https://openalex.org/I4391767729"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":8,"corresponding_author_ids":["https://openalex.org/A5107079545"],"corresponding_institution_ids":["https://openalex.org/I876193797"],"apc_list":null,"apc_paid":null,"fwci":2.0735,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.89522199,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":"70","issue":"4","first_page":"7279","last_page":"7290"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.979200005531311,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.979200005531311,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9239000082015991,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5927605032920837},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5205782055854797},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4902227520942688},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.17395663261413574},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.10844972729682922}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5927605032920837},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5205782055854797},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4902227520942688},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.17395663261413574},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.10844972729682922},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/tce.2024.3456677","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tce.2024.3456677","pdf_url":null,"source":{"id":"https://openalex.org/S126824455","display_name":"IEEE Transactions on Consumer Electronics","issn_l":"0098-3063","issn":["0098-3063","1558-4127"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Consumer Electronics","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.4300000071525574}],"awards":[{"id":"https://openalex.org/G775882406","display_name":null,"funder_award_id":"Air Force Office of Scientific Research","funder_id":"https://openalex.org/F4320338279","funder_display_name":"Air Force Office of Scientific Research"}],"funders":[{"id":"https://openalex.org/F4320318809","display_name":"AlMaarefa University","ror":null},{"id":"https://openalex.org/F4320322838","display_name":"VIT University","ror":"https://ror.org/00qzypv28"},{"id":"https://openalex.org/F4320338279","display_name":"Air Force Office of Scientific Research","ror":"https://ror.org/011e9bt93"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W2581522324","https://openalex.org/W2763079654","https://openalex.org/W2884606998","https://openalex.org/W2892354434","https://openalex.org/W2966756122","https://openalex.org/W2970863184","https://openalex.org/W2998681424","https://openalex.org/W3010208964","https://openalex.org/W3012241556","https://openalex.org/W3017239579","https://openalex.org/W3094626345","https://openalex.org/W3120405191","https://openalex.org/W4283791586","https://openalex.org/W4313357258","https://openalex.org/W4365421169","https://openalex.org/W4366201687","https://openalex.org/W4366988472","https://openalex.org/W4386837807","https://openalex.org/W4387108406","https://openalex.org/W4390204156","https://openalex.org/W6748076435","https://openalex.org/W6792727765","https://openalex.org/W6794301423"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052","https://openalex.org/W2382290278","https://openalex.org/W4395014643"],"abstract_inverted_index":{"Process":[0],"mining,":[1],"a":[2,9,59,125],"burgeoning":[3],"discipline":[4],"within":[5],"data":[6],"science,":[7],"demonstrates":[8],"significant":[10,126],"contribution":[11],"to":[12,54,80],"the":[13,25,84,89,92,95,98,105,108,116,129,136,149,160],"software":[14],"development":[15],"lifecycle":[16],"of":[17,27,68,83,91,97,107,146,157],"diverse":[18],"real-time":[19],"consumer-centric":[20],"projects.":[21],"This":[22],"paper":[23,57],"underscores":[24],"prominence":[26],"integrating":[28],"predictive":[29],"business":[30,48,63],"process":[31,35,64],"monitoring":[32],"into":[33],"organizational":[34],"models,":[36],"as":[37],"it":[38,111],"can":[39],"substantially":[40],"impact":[41],"profits":[42],"and":[43,86],"efficiency":[44],"in":[45],"any":[46],"possible":[47],"domain":[49],"along":[50,153],"with":[51,71,115,154],"improving":[52],"services":[53],"consumers.":[55],"The":[56,74,132],"proposes":[58],"novel":[60],"deep":[61],"learning-based":[62],"prediction":[65],"model":[66,76,122,138],"consisting":[67],"multiple":[69],"layers":[70],"fine-tuning":[72],"hyperparameters.":[73],"proposed":[75,93,109,121,137],"leverages":[77],"input":[78],"embeddings":[79],"represent":[81],"each":[82],"activities,":[85],"based":[87],"on":[88,148,159],"training":[90],"model,":[94,110],"accuracy":[96,145,156],"next":[99],"activity":[100],"is":[101],"calculated.":[102],"To":[103],"assess":[104],"efficacy":[106],"has":[112,123],"been":[113],"compared":[114],"existing":[117,130],"benchmark":[118,161],"models.":[119],"Our":[120],"shown":[124],"gain":[127],"over":[128],"approaches.":[131],"results":[133],"show":[134],"that":[135],"outperforms":[139],"these":[140],"approaches":[141],"by":[142],"achieving":[143],"an":[144,155],"76%":[147],"consumer":[150],"helpdesk":[151],"dataset":[152],"78%":[158],"BPI":[162],"dataset.":[163]},"counts_by_year":[{"year":2025,"cited_by_count":4}],"updated_date":"2026-04-09T08:11:56.329763","created_date":"2025-10-10T00:00:00"}