{"id":"https://openalex.org/W2767459434","doi":"https://doi.org/10.1109/stc-csit.2017.8099424","title":"Impact of Chinese Confucian cultural value on management and employee performance in China's service industry: A case study of service innovation under program management environment","display_name":"Impact of Chinese Confucian cultural value on management and employee performance in China's service industry: A case study of service innovation under program management environment","publication_year":2017,"publication_date":"2017-09-01","ids":{"openalex":"https://openalex.org/W2767459434","doi":"https://doi.org/10.1109/stc-csit.2017.8099424","mag":"2767459434"},"language":"en","primary_location":{"id":"doi:10.1109/stc-csit.2017.8099424","is_oa":false,"landing_page_url":"https://doi.org/10.1109/stc-csit.2017.8099424","pdf_url":null,"source":{"id":"https://openalex.org/S4306498091","display_name":"2017 12th International Scientific and Technical Conference on Computer Sciences and Information Technologies (CSIT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 12th International Scientific and Technical Conference on Computer Sciences and Information Technologies (CSIT)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102794169","display_name":"Zheng Min","orcid":"https://orcid.org/0000-0002-9122-635X"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Min Zheng","raw_affiliation_strings":["The SCHOTEL Group, Suzhou, China"],"affiliations":[{"raw_affiliation_string":"The SCHOTEL Group, Suzhou, China","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059125602","display_name":"Hiroshi Tanaka","orcid":null},"institutions":[{"id":"https://openalex.org/I193620225","display_name":"Okayama Prefectural University","ror":"https://ror.org/038bgk418","country_code":"JP","type":"education","lineage":["https://openalex.org/I193620225"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Hiroshi Tanaka","raw_affiliation_strings":["University Center for Educational Research and Development, Okayama Prefectural University, Okayama, Japan"],"affiliations":[{"raw_affiliation_string":"University Center for Educational Research and Development, Okayama Prefectural University, Okayama, Japan","institution_ids":["https://openalex.org/I193620225"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5102794169"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6755,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.69747899,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"37","issue":null,"first_page":"38","last_page":"43"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11454","display_name":"Cultural Differences and Values","score":0.9527999758720398,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11454","display_name":"Cultural Differences and Values","score":0.9527999758720398,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.945900022983551,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14031","display_name":"Global and Cross-Cultural Management","score":0.9297999739646912,"subfield":{"id":"https://openalex.org/subfields/3314","display_name":"Anthropology"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6474071145057678},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6077979803085327},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.5744539499282837},{"id":"https://openalex.org/keywords/china","display_name":"China","score":0.5598273277282715},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5583234429359436},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.5503683090209961},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.4274784028530121},{"id":"https://openalex.org/keywords/middle-management","display_name":"Middle management","score":0.42256584763526917},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.3629780411720276},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.34474068880081177},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.19025179743766785},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.1007978618144989}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6474071145057678},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6077979803085327},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.5744539499282837},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.5598273277282715},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5583234429359436},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.5503683090209961},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.4274784028530121},{"id":"https://openalex.org/C160682292","wikidata":"https://www.wikidata.org/wiki/Q999897","display_name":"Middle management","level":2,"score":0.42256584763526917},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.3629780411720276},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.34474068880081177},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.19025179743766785},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1007978618144989},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/stc-csit.2017.8099424","is_oa":false,"landing_page_url":"https://doi.org/10.1109/stc-csit.2017.8099424","pdf_url":null,"source":{"id":"https://openalex.org/S4306498091","display_name":"2017 12th International Scientific and Technical Conference on Computer Sciences and Information Technologies (CSIT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 12th International Scientific and Technical Conference on Computer Sciences and Information Technologies (CSIT)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6499999761581421,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W1980866624","https://openalex.org/W1992324015","https://openalex.org/W2003670822","https://openalex.org/W2051874479","https://openalex.org/W2081228936","https://openalex.org/W2115891160","https://openalex.org/W2133345932","https://openalex.org/W2151868570","https://openalex.org/W2316966198","https://openalex.org/W2797724586","https://openalex.org/W4233172607","https://openalex.org/W4383865221","https://openalex.org/W6679957417"],"related_works":["https://openalex.org/W2172874082","https://openalex.org/W575646843","https://openalex.org/W2502902245","https://openalex.org/W575179097","https://openalex.org/W3084224553","https://openalex.org/W2069396153","https://openalex.org/W2045957285","https://openalex.org/W593971387","https://openalex.org/W2521065744","https://openalex.org/W3165090038"],"abstract_inverted_index":{"This":[0],"paper":[1],"summarises":[2],"Ph.D.":[3],"research":[4,19,125,185],"study":[5,27],"in":[6,34,104,128,170],"strategy,":[7],"project":[8],"and":[9,59,73,77,86,130,148,155,179,207],"programme":[10,87,118,189],"management":[11,58,88,119,146,190],"at":[12],"SKEMA":[13],"Business":[14],"School":[15],"of":[16,28,46,63,71,82,113,122,136,158,164,176,198,204],"France.":[17],"The":[18,124,184],"has":[20,131],"been":[21],"construed":[22],"as":[23,202],"an":[24],"in-depth":[25],"case":[26,172],"a":[29,111,133],"fast-growing":[30],"hotel":[31,56,64,101,143,173],"chain":[32,57,144],"company":[33,53],"Southern":[35],"China":[36],"with":[37,141],"36":[38],"hotels":[39,175],"to":[40,78,90,106],"scientifically":[41],"find":[42],"the":[43,52,55,60,68,80,91,96,100,142,159,171,196],"positive":[44],"impact":[45],"Confucian":[47,199],"cultural":[48,200],"values":[49,201],"introduced":[50],"by":[51,117,120,162],"on":[54,195],"proactive":[61],"practice":[62,191],"employees":[65,169],"who":[66],"are":[67],"direct":[69],"producers":[70],"quality":[72],"discerning":[74],"guest":[75],"service,":[76],"trace":[79],"foundation":[81,103,197],"associated":[83],"service":[84,114,181,193],"innovation":[85,115,194],"contributing":[89],"constant":[92],"fast":[93],"growth":[94],"over":[95],"11-year":[97],"period":[98],"from":[99],"group's":[102],"2003":[105],"year":[107],"2014.":[108],"It":[109],"proposes":[110],"model":[112],"powered":[116],"P2M":[121],"Japan.":[123],"is":[126],"exploratory":[127],"nature":[129],"used":[132],"mixed":[134],"method":[135],"qualitative":[137,160],"analysis":[138],"including":[139],"interview":[140],"senior":[145],"team":[147],"51":[149],"middle":[150],"managers":[151],"(hotel":[152],"branch":[153],"managers),":[154],"quantitative":[156],"substantiation":[157],"findings":[161,186],"way":[163],"questionnaire":[165],"survey":[166],"into":[167],"747":[168],"chain,":[174],"other":[177,180],"ownerships":[178],"industry":[182],"enterprises.":[183],"have":[187],"confirmed":[188],"for":[192],"centerpiece":[203],"corporate":[205],"credo":[206],"business":[208],"guiding":[209],"principles.":[210]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
