{"id":"https://openalex.org/W2322790558","doi":"https://doi.org/10.1109/soli.2014.6960762","title":"Big Data architecture for IT incident management","display_name":"Big Data architecture for IT incident management","publication_year":2014,"publication_date":"2014-10-01","ids":{"openalex":"https://openalex.org/W2322790558","doi":"https://doi.org/10.1109/soli.2014.6960762","mag":"2322790558"},"language":"en","primary_location":{"id":"doi:10.1109/soli.2014.6960762","is_oa":false,"landing_page_url":"https://doi.org/10.1109/soli.2014.6960762","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of 2014 IEEE International Conference on Service Operations and Logistics, and Informatics","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100346496","display_name":"Rong Liu","orcid":"https://orcid.org/0000-0003-3412-2308"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rong Liu","raw_affiliation_strings":["IBM T. J. Watson Research Center, New York, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM T. J. Watson Research Center, New York, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067376482","display_name":"Qicheng Li","orcid":null},"institutions":[{"id":"https://openalex.org/I4210126794","display_name":"IBM Research (China)","ror":"https://ror.org/02yg1pf55","country_code":"CN","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210126794"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Qicheng Li","raw_affiliation_strings":["IBM Research - China, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research - China, Beijing, China","institution_ids":["https://openalex.org/I4210126794"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035597440","display_name":"Li Feng","orcid":"https://orcid.org/0000-0001-6172-8650"},"institutions":[{"id":"https://openalex.org/I4210126794","display_name":"IBM Research (China)","ror":"https://ror.org/02yg1pf55","country_code":"CN","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210126794"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Feng Li","raw_affiliation_strings":["IBM Research - China, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research - China, Beijing, China","institution_ids":["https://openalex.org/I4210126794"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045845897","display_name":"Lijun Mei","orcid":null},"institutions":[{"id":"https://openalex.org/I4210126794","display_name":"IBM Research (China)","ror":"https://ror.org/02yg1pf55","country_code":"CN","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210126794"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lijun Mei","raw_affiliation_strings":["IBM Research - China, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research - China, Beijing, China","institution_ids":["https://openalex.org/I4210126794"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091489788","display_name":"Juhnyoung Lee","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Juhnyoung Lee","raw_affiliation_strings":["IBM T. J. Watson Research Center, New York, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM T. J. Watson Research Center, New York, USA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.7995,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.87859591,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"901","issue":null,"first_page":"424","last_page":"429"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10400","display_name":"Network Security and Intrusion Detection","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11512","display_name":"Anomaly Detection Techniques and Applications","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8542318940162659},{"id":"https://openalex.org/keywords/nosql","display_name":"NoSQL","score":0.8006004095077515},{"id":"https://openalex.org/keywords/big-data","display_name":"Big data","score":0.6049063801765442},{"id":"https://openalex.org/keywords/scalability","display_name":"Scalability","score":0.5719221234321594},{"id":"https://openalex.org/keywords/architecture","display_name":"Architecture","score":0.5547152161598206},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4619581699371338},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.43736207485198975},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.4301910698413849},{"id":"https://openalex.org/keywords/data-quality","display_name":"Data quality","score":0.42292261123657227},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.41062748432159424},{"id":"https://openalex.org/keywords/suspect","display_name":"Suspect","score":0.41012075543403625},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.3924700915813446},{"id":"https://openalex.org/keywords/distributed-computing","display_name":"Distributed computing","score":0.3631063997745514}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8542318940162659},{"id":"https://openalex.org/C2779599972","wikidata":"https://www.wikidata.org/wiki/Q82231","display_name":"NoSQL","level":3,"score":0.8006004095077515},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.6049063801765442},{"id":"https://openalex.org/C48044578","wikidata":"https://www.wikidata.org/wiki/Q727490","display_name":"Scalability","level":2,"score":0.5719221234321594},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.5547152161598206},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4619581699371338},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43736207485198975},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.4301910698413849},{"id":"https://openalex.org/C24756922","wikidata":"https://www.wikidata.org/wiki/Q1757694","display_name":"Data quality","level":3,"score":0.42292261123657227},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.41062748432159424},{"id":"https://openalex.org/C2778223634","wikidata":"https://www.wikidata.org/wiki/Q224952","display_name":"Suspect","level":2,"score":0.41012075543403625},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.3924700915813446},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.3631063997745514},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/soli.2014.6960762","is_oa":false,"landing_page_url":"https://doi.org/10.1109/soli.2014.6960762","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of 2014 IEEE International Conference on Service Operations and Logistics, and Informatics","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/13","score":0.4099999964237213,"display_name":"Climate action"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W165822759","https://openalex.org/W1966764836","https://openalex.org/W2003272624","https://openalex.org/W2026205964","https://openalex.org/W2039861948","https://openalex.org/W2062826175","https://openalex.org/W2105160174","https://openalex.org/W2122646361","https://openalex.org/W2128362607","https://openalex.org/W2157355837","https://openalex.org/W2173213060","https://openalex.org/W2540552412","https://openalex.org/W2574134800","https://openalex.org/W6602586656","https://openalex.org/W6657084543"],"related_works":["https://openalex.org/W3197016913","https://openalex.org/W2799973158","https://openalex.org/W2419153746","https://openalex.org/W3089119258","https://openalex.org/W1521050857","https://openalex.org/W2005967224","https://openalex.org/W2774614504","https://openalex.org/W2891888580","https://openalex.org/W2215544391","https://openalex.org/W4210350690"],"abstract_inverted_index":{"IT":[0,12,16,25],"incident":[1],"management":[2],"aims":[3],"to":[4,52,60,88,98,111],"restore":[5],"normal":[6],"service":[7],"quality":[8],"and":[9,38,85,102,105,118,129],"availability":[10],"of":[11,28,30,43],"systems":[13],"from":[14,23,91,133],"interruptions.":[15],"incidents":[17],"often":[18],"have":[19],"complicated":[20],"causes":[21,117],"aggregated":[22],"an":[24],"environment":[26],"composed":[27],"thousands":[29],"interdependent":[31],"components.":[32],"Incident":[33],"diagnosis":[34],"then":[35],"requires":[36],"collecting":[37],"analyzing":[39],"a":[40,72,126,134],"large":[41],"scale":[42],"data":[44,90,93],"regarding":[45],"these":[46],"components,":[47],"often,":[48],"in":[49],"real":[50],"time":[51],"find":[53],"suspect":[54],"causes.":[55],"It":[56],"is":[57],"extremely":[58],"difficult":[59],"fulfill":[61],"this":[62,68,123],"requirement":[63],"using":[64,76,125],"traditional":[65],"techniques.":[66,79],"In":[67],"paper,":[69],"we":[70],"propose":[71],"new":[73],"analysis":[74],"architecture":[75,81],"Big":[77],"Data":[78],"This":[80],"leverages":[82],"stream":[83],"computing":[84],"MapReduce":[86],"techniques":[87,110],"analyze":[89],"various":[92],"sources,":[94],"uses":[95],"NoSQL":[96],"databases":[97],"store":[99],"incident-related":[100],"documents":[101,114],"their":[103],"relationships,":[104],"further":[106],"utilizes":[107],"other":[108],"analytical":[109],"examine":[112],"the":[113],"for":[115],"root":[116],"failure":[119],"prediction.":[120],"We":[121],"demonstrate":[122],"approach":[124],"real-world":[127],"example":[128],"present":[130],"evaluation":[131],"results":[132],"recent":[135],"pilot":[136],"study.":[137]},"counts_by_year":[{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
