{"id":"https://openalex.org/W2061164712","doi":"https://doi.org/10.1109/soli.2014.6960705","title":"Exploratory study the antecedents of C2C e-retailing service quality: Taobao.com as an example","display_name":"Exploratory study the antecedents of C2C e-retailing service quality: Taobao.com as an example","publication_year":2014,"publication_date":"2014-10-01","ids":{"openalex":"https://openalex.org/W2061164712","doi":"https://doi.org/10.1109/soli.2014.6960705","mag":"2061164712"},"language":"en","primary_location":{"id":"doi:10.1109/soli.2014.6960705","is_oa":false,"landing_page_url":"https://doi.org/10.1109/soli.2014.6960705","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of 2014 IEEE International Conference on Service Operations and Logistics, and Informatics","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019209548","display_name":"Chongcai Wang","orcid":null},"institutions":[{"id":"https://openalex.org/I82880672","display_name":"Beihang University","ror":"https://ror.org/00wk2mp56","country_code":"CN","type":"education","lineage":["https://openalex.org/I82880672"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Chongcai Wang","raw_affiliation_strings":["Management Beihang University Beijing, School of Economics, China","School of Economics and Management; Beihang University; Beijing China"],"affiliations":[{"raw_affiliation_string":"Management Beihang University Beijing, School of Economics, China","institution_ids":["https://openalex.org/I82880672"]},{"raw_affiliation_string":"School of Economics and Management; Beihang University; Beijing China","institution_ids":["https://openalex.org/I82880672"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101782838","display_name":"Mingli Zhang","orcid":"https://orcid.org/0000-0002-5923-9361"},"institutions":[{"id":"https://openalex.org/I82880672","display_name":"Beihang University","ror":"https://ror.org/00wk2mp56","country_code":"CN","type":"education","lineage":["https://openalex.org/I82880672"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Mingli Zhang","raw_affiliation_strings":["Management Beihang University Beijing, School of Economics, China","School of Economics and Management; Beihang University; Beijing China"],"affiliations":[{"raw_affiliation_string":"Management Beihang University Beijing, School of Economics, China","institution_ids":["https://openalex.org/I82880672"]},{"raw_affiliation_string":"School of Economics and Management; Beihang University; Beijing China","institution_ids":["https://openalex.org/I82880672"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5019209548"],"corresponding_institution_ids":["https://openalex.org/I82880672"],"apc_list":null,"apc_paid":null,"fwci":0.548,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.773674,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"13","issue":null,"first_page":"123","last_page":"128"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9846000075340271,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7169549465179443},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6740747690200806},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6086244583129883},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5505710244178772},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.5401803851127625},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.5104547739028931},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5046147108078003},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.47743138670921326},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.45721009373664856},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.43041175603866577},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.4277099668979645}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7169549465179443},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6740747690200806},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6086244583129883},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5505710244178772},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5401803851127625},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.5104547739028931},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5046147108078003},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.47743138670921326},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.45721009373664856},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.43041175603866577},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.4277099668979645},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/soli.2014.6960705","is_oa":false,"landing_page_url":"https://doi.org/10.1109/soli.2014.6960705","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of 2014 IEEE International Conference on Service Operations and Logistics, and Informatics","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W1689771227","https://openalex.org/W1966518808","https://openalex.org/W1968219313","https://openalex.org/W1968629566","https://openalex.org/W1987258130","https://openalex.org/W2000437409","https://openalex.org/W2010453024","https://openalex.org/W2015808835","https://openalex.org/W2062093135","https://openalex.org/W2067594810","https://openalex.org/W2073462901","https://openalex.org/W2092468029","https://openalex.org/W2094013842","https://openalex.org/W2099078684","https://openalex.org/W2118335484","https://openalex.org/W2126833778","https://openalex.org/W2151694441","https://openalex.org/W2152221496","https://openalex.org/W2152318060","https://openalex.org/W2160251866","https://openalex.org/W2363000151","https://openalex.org/W2897971917","https://openalex.org/W3015634246","https://openalex.org/W3159378964","https://openalex.org/W3215941162","https://openalex.org/W4249733270","https://openalex.org/W4253159646","https://openalex.org/W6637362001"],"related_works":["https://openalex.org/W2295479703","https://openalex.org/W2183127765","https://openalex.org/W3139251813","https://openalex.org/W2132468623","https://openalex.org/W2777355542","https://openalex.org/W2185861282","https://openalex.org/W1575575896","https://openalex.org/W2998011819","https://openalex.org/W2804140287","https://openalex.org/W2921848545"],"abstract_inverted_index":{"Service":[0],"quality":[1,31,52,76],"has":[2],"been":[3],"shown":[4],"to":[5,14,100],"promote":[6],"customer":[7,83],"loyalty":[8],"and":[9,63,88,104],"retention":[10],"which":[11],"is":[12],"important":[13],"any":[15],"retailer,":[16],"including":[17],"C2C":[18,28,49,56,73,110],"e-retailing":[19,29,50,74,111],"retailers.":[20],"At":[21,93],"the":[22,25,42,46,55,70,102,107],"same":[23],"time,":[24],"antecedents":[26,47,71,108],"of":[27,45,72,106,109],"service":[30,37,51,75,112],"have":[32,77],"a":[33],"critical":[34],"influence":[35],"with":[36],"quality.":[38,113],"This":[39],"paper":[40],"explores":[41],"initial":[43],"factors":[44],"about":[48],"based":[53],"on":[54],"Taobao.com":[57],"through":[58],"QQ":[59],"temporary":[60],"discussion":[61],"group":[62],"in-depth":[64],"interviews.":[65],"The":[66],"research":[67],"result":[68],"suggests":[69],"customer-oriented":[78,80],"behavior,":[79],"attitude,":[81],"self-efficacy,":[82],"demandingness,":[84],"customer-qualification":[85],"skills,":[86],"expertise":[87],"learning":[89],"effort":[90],"seven":[91],"factors.":[92],"last,":[94],"we":[95],"conduct":[96],"statistical":[97],"investigation":[98],"analyses":[99],"test":[101],"reliability":[103],"validity":[105]},"counts_by_year":[{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}