{"id":"https://openalex.org/W2162740096","doi":"https://doi.org/10.1109/soli.2009.5203938","title":"Service design needs for luxury e-commerce: An empirical study","display_name":"Service design needs for luxury e-commerce: An empirical study","publication_year":2009,"publication_date":"2009-07-01","ids":{"openalex":"https://openalex.org/W2162740096","doi":"https://doi.org/10.1109/soli.2009.5203938","mag":"2162740096"},"language":"en","primary_location":{"id":"doi:10.1109/soli.2009.5203938","is_oa":false,"landing_page_url":"https://doi.org/10.1109/soli.2009.5203938","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037735608","display_name":"Alexandra Broillet","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"A. Broillet","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055664424","display_name":"Magali Dubosson","orcid":"https://orcid.org/0000-0002-1521-6483"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M. Dubosson","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5055745919","display_name":"Sacha Varone","orcid":"https://orcid.org/0000-0002-7539-2796"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"S. Varone","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.26011498,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"30","issue":null,"first_page":"244","last_page":"248"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6589335799217224},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6569411754608154},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.6434067487716675},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5668700933456421},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.4978311061859131},{"id":"https://openalex.org/keywords/luxury-goods","display_name":"Luxury goods","score":0.48154905438423157},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.46586182713508606},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4353521764278412},{"id":"https://openalex.org/keywords/commerce","display_name":"Commerce","score":0.36506909132003784},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.15999606251716614},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.10951989889144897}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6589335799217224},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6569411754608154},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.6434067487716675},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5668700933456421},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4978311061859131},{"id":"https://openalex.org/C2994288755","wikidata":"https://www.wikidata.org/wiki/Q949715","display_name":"Luxury goods","level":2,"score":0.48154905438423157},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.46586182713508606},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4353521764278412},{"id":"https://openalex.org/C54750564","wikidata":"https://www.wikidata.org/wiki/Q26643","display_name":"Commerce","level":1,"score":0.36506909132003784},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15999606251716614},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.10951989889144897},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1109/soli.2009.5203938","is_oa":false,"landing_page_url":"https://doi.org/10.1109/soli.2009.5203938","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics","raw_type":"proceedings-article"},{"id":"pmh:oai:arodes.hes-so.ch:245","is_oa":false,"landing_page_url":"http://arodes.hes-so.ch/record/245","pdf_url":null,"source":{"id":"https://openalex.org/S4306402432","display_name":"ArODES (HES-SO (https://www.hes-so.ch/))","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210088449","host_organization_name":"HES-SO Gen\u00e8ve","host_organization_lineage":["https://openalex.org/I4210088449"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://arodes.hes-so.ch/record/245","raw_type":"Text"},{"id":"pmh:oai:doc.rero.ch:20100330091212-JA","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306400148","display_name":"reroDoc Digital Library","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.4300000071525574}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W69025372","https://openalex.org/W186527049","https://openalex.org/W608840899","https://openalex.org/W1529060346","https://openalex.org/W1549054775","https://openalex.org/W1574378514","https://openalex.org/W1977633650","https://openalex.org/W1982143392","https://openalex.org/W1996358973","https://openalex.org/W2015913860","https://openalex.org/W2061659318","https://openalex.org/W2089233679","https://openalex.org/W2090266480","https://openalex.org/W2094013842","https://openalex.org/W2108011205","https://openalex.org/W2128625333","https://openalex.org/W2132831243","https://openalex.org/W2145767631","https://openalex.org/W2148505942","https://openalex.org/W2162666018","https://openalex.org/W2166756259","https://openalex.org/W2335320230","https://openalex.org/W2500314894","https://openalex.org/W2508210178","https://openalex.org/W2891100457","https://openalex.org/W2909363130","https://openalex.org/W3022721108","https://openalex.org/W3121411908","https://openalex.org/W3189818055","https://openalex.org/W4240436903","https://openalex.org/W4245131337","https://openalex.org/W4246561580","https://openalex.org/W4391816479","https://openalex.org/W6679965734","https://openalex.org/W7070781795"],"related_works":["https://openalex.org/W2200008850","https://openalex.org/W2359511954","https://openalex.org/W3185120744","https://openalex.org/W2903600723","https://openalex.org/W3215169010","https://openalex.org/W4312360345","https://openalex.org/W1599783367","https://openalex.org/W2468088312","https://openalex.org/W3120487381","https://openalex.org/W3184667515"],"abstract_inverted_index":{"Nowadays,":[0],"we":[1,61],"are":[2,89],"just":[3],"in":[4,42,78,143],"the":[5,51,56,133],"launching":[6],"phase":[7],"of":[8,58],"luxury":[9,22,53,59,70,76,96,102,106,128],"e-business,":[10],"it":[11,16],"is":[12,40,66],"not":[13,131],"clear":[14],"whether":[15],"should":[17],"be":[18,141],"served":[19],"with":[20,75,147],"a":[21,25,34,45,67,112,144],"service":[23,38,71],"from":[24,94],"physical":[26,46,113,117,134],"shop,":[27],"or":[28],"not.":[29],"Do":[30],"consumers":[31],"especially":[32],"wish":[33],"pre-":[35,83,123],"and":[36,80,84,124],"after-sales":[37,85,125],"which":[39,73],"taken":[41],"charge":[43],"by":[44],"shop":[47,118],"while":[48],"buying":[49],"on":[50,91],"official":[52],"Website?":[54],"After":[55],"opinion":[57],"bloggers,":[60],"do":[62,110],"know":[63],"that":[64,101],"there":[65],"need":[68,111],"for":[69,82],"offer":[72],"comes":[74],"e-commerce":[77,129],"general":[79],"specifically":[81],"services[1].":[86],"Our":[87],"results":[88],"based":[90],"168":[92],"questionnaires":[93],"international":[95],"e-shoppers.":[97],"They":[98],"show":[99],"clearly":[100],"consumers,":[103],"who":[104],"buy":[105],"goods":[107],"via":[108],"Internet,":[109],"shop.":[114],"Additionally":[115],"this":[116],"has":[119,139],"to":[120,140],"assume":[121],"all":[122],"issue.":[126],"So,":[127],"does":[130],"replace":[132],"independent":[135],"wholesaler":[136],"network,":[137],"but":[138],"integrated":[142],"complementary":[145],"strategy":[146],"it.":[148]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}