{"id":"https://openalex.org/W7131123913","doi":"https://doi.org/10.1109/snams67467.2025.11391066","title":"Assessing Students\u2019 Acceptance of Chatbots in Higher Education Using the Technology Acceptance Model (TAM)","display_name":"Assessing Students\u2019 Acceptance of Chatbots in Higher Education Using the Technology Acceptance Model (TAM)","publication_year":2025,"publication_date":"2025-11-25","ids":{"openalex":"https://openalex.org/W7131123913","doi":"https://doi.org/10.1109/snams67467.2025.11391066"},"language":null,"primary_location":{"id":"doi:10.1109/snams67467.2025.11391066","is_oa":false,"landing_page_url":"https://doi.org/10.1109/snams67467.2025.11391066","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 12th International Conference on Social Networks Analysis, Management and Security (SNAMS)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082012305","display_name":"Somipam R. Shimray","orcid":"https://orcid.org/0000-0001-7967-489X"},"institutions":[{"id":"https://openalex.org/I143247161","display_name":"Babasaheb Bhimrao Ambedkar University","ror":"https://ror.org/04x7ccp17","country_code":"IN","type":"education","lineage":["https://openalex.org/I143247161"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Somipam R. Shimray","raw_affiliation_strings":["Babasaheb Bhimrao Ambedkar University (A Central University),Department of Library and Information Science,Lucknow,India"],"affiliations":[{"raw_affiliation_string":"Babasaheb Bhimrao Ambedkar University (A Central University),Department of Library and Information Science,Lucknow,India","institution_ids":["https://openalex.org/I143247161"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011008490","display_name":"Abdoulaye Kaba","orcid":null},"institutions":[{"id":"https://openalex.org/I161913731","display_name":"Al Ain University","ror":"https://ror.org/023abrt21","country_code":"AE","type":"education","lineage":["https://openalex.org/I161913731"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Abdoulaye Kaba","raw_affiliation_strings":["College of Education, Humanities and Social Sciences Al Ain University,Al Ain,United Arab Emirates"],"affiliations":[{"raw_affiliation_string":"College of Education, Humanities and Social Sciences Al Ain University,Al Ain,United Arab Emirates","institution_ids":["https://openalex.org/I161913731"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045814893","display_name":"Shivani Gautam","orcid":"https://orcid.org/0000-0002-7428-5155"},"institutions":[{"id":"https://openalex.org/I143247161","display_name":"Babasaheb Bhimrao Ambedkar University","ror":"https://ror.org/04x7ccp17","country_code":"IN","type":"education","lineage":["https://openalex.org/I143247161"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Shivani Gautam","raw_affiliation_strings":["Babasaheb Bhimrao Ambedkar University (A Central University),Department of Library and Information Science,Lucknow,India"],"affiliations":[{"raw_affiliation_string":"Babasaheb Bhimrao Ambedkar University (A Central University),Department of Library and Information Science,Lucknow,India","institution_ids":["https://openalex.org/I143247161"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5082012305"],"corresponding_institution_ids":["https://openalex.org/I143247161"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.88580388,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"180","last_page":"185"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.5494999885559082,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.5494999885559082,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.1031000018119812,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14182","display_name":"Technology-Enhanced Education Studies","score":0.01769999973475933,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9617999792098999},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.7353000044822693},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.6363999843597412},{"id":"https://openalex.org/keywords/descriptive-statistics","display_name":"Descriptive statistics","score":0.5533999800682068},{"id":"https://openalex.org/keywords/higher-education","display_name":"Higher education","score":0.48510000109672546},{"id":"https://openalex.org/keywords/regression-analysis","display_name":"Regression analysis","score":0.4169999957084656}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9617999792098999},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.7353000044822693},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.6363999843597412},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6340000033378601},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.5533999800682068},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.48510000109672546},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.428600013256073},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.4169999957084656},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.364300012588501},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.34860000014305115},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.29789999127388},{"id":"https://openalex.org/C142546437","wikidata":"https://www.wikidata.org/wiki/Q2661195","display_name":"Descriptive research","level":2,"score":0.2962999939918518},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2768999934196472},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.2624000012874603},{"id":"https://openalex.org/C3019512768","wikidata":"https://www.wikidata.org/wiki/Q3399675","display_name":"Positive attitude","level":2,"score":0.2556000053882599}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/snams67467.2025.11391066","is_oa":false,"landing_page_url":"https://doi.org/10.1109/snams67467.2025.11391066","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 12th International Conference on Social Networks Analysis, Management and Security (SNAMS)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.48604816198349,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W1980336349","https://openalex.org/W2021246129","https://openalex.org/W2024291455","https://openalex.org/W2033943395","https://openalex.org/W2152226178","https://openalex.org/W3014007670","https://openalex.org/W3034267466","https://openalex.org/W3048626054","https://openalex.org/W3084223432","https://openalex.org/W3167554351","https://openalex.org/W3171148899","https://openalex.org/W3199189488","https://openalex.org/W4293193852","https://openalex.org/W4360620450","https://openalex.org/W4384464487","https://openalex.org/W4390629445","https://openalex.org/W4392153978","https://openalex.org/W4392298355","https://openalex.org/W4392343959","https://openalex.org/W4392661661","https://openalex.org/W4402514903","https://openalex.org/W4402773201"],"related_works":[],"abstract_inverted_index":{"This":[0],"study":[1],"examines":[2],"the":[3,70],"acceptance":[4],"of":[5,39,64,106,128],"chatbots":[6,19],"among":[7,81],"Indian":[8],"university":[9],"students":[10],"by":[11],"inspecting":[12],"factors":[13],"impelling":[14],"their":[15],"intention":[16],"to":[17,27,49],"use":[18,129],"in":[20,136],"education.":[21],"A":[22,90],"structured":[23],"questionnaire":[24],"was":[25],"used":[26],"collect":[28],"215":[29],"responses,":[30],"measuring":[31],"four":[32],"constructs:":[33],"Perceived":[34,37],"Usefulness":[35],"(PU),":[36],"Ease":[38],"Use":[40,50],"(PEOU),":[41],"Attitude":[42],"Toward":[43],"Using":[44],"Chatbots":[45,51],"(ATUC),":[46],"and":[47,78,87,97,125],"Intention":[48],"(ITUC).":[52],"All":[53],"scales":[54],"confirmed":[55],"acceptable":[56],"reliability.":[57],"Descriptive":[58],"analysis":[59,75,93],"revealed":[60,76,94],"a":[61,112,137],"positive":[62],"awareness":[63],"chatbot":[65,134],"use,":[66],"with":[67],"PU":[68,110],"achieving":[69],"highest":[71],"mean":[72],"score.":[73],"Correlation":[74],"significant":[77],"strong":[79],"relationships":[80],"all":[82],"variables,":[83],"particularly":[84],"between":[85],"ATUC":[86,98],"ITUC":[88],"($r=.853$).":[89],"multiple":[91],"regression":[92],"that":[95,121],"PEOU":[96],"significantly":[99],"predict":[100],"ITUC,":[101],"accounting":[102],"for":[103,132],"$80.1":[104],"\\%$":[105],"its":[107],"variance,":[108],"while":[109],"displayed":[111],"smaller,":[113],"yet":[114],"statistically":[115],"significant,":[116],"effect.":[117],"The":[118],"outcomes":[119],"underscore":[120],"promoting":[122,133],"favourable":[123],"attitudes":[124],"ensuring":[126],"ease":[127],"are":[130],"crucial":[131],"adoption":[135],"higher":[138],"education":[139],"environment.":[140]},"counts_by_year":[],"updated_date":"2026-02-25T06:17:34.324206","created_date":"2026-02-24T00:00:00"}