{"id":"https://openalex.org/W2096281261","doi":"https://doi.org/10.1109/slt.2010.5700868","title":"A study of caller response intervals in spoken dialog systems","display_name":"A study of caller response intervals in spoken dialog systems","publication_year":2010,"publication_date":"2010-12-01","ids":{"openalex":"https://openalex.org/W2096281261","doi":"https://doi.org/10.1109/slt.2010.5700868","mag":"2096281261"},"language":"en","primary_location":{"id":"doi:10.1109/slt.2010.5700868","is_oa":false,"landing_page_url":"https://doi.org/10.1109/slt.2010.5700868","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 IEEE Spoken Language Technology Workshop","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076097339","display_name":"Silke M. Witt","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Silke M Witt","raw_affiliation_strings":["TuVox, Inc., San Jose, CA, USA","TuVox Inc, S Winchester Blvd 550, San Jose, CA 95051 USA"],"affiliations":[{"raw_affiliation_string":"TuVox, Inc., San Jose, CA, USA","institution_ids":[]},{"raw_affiliation_string":"TuVox Inc, S Winchester Blvd 550, San Jose, CA 95051 USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050818408","display_name":"Walter Rolandi","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Walter Rolandi","raw_affiliation_strings":["TuVox, Inc., San Jose, CA, USA","TuVox Inc, S Winchester Blvd 550, San Jose, CA 95051 USA"],"affiliations":[{"raw_affiliation_string":"TuVox, Inc., San Jose, CA, USA","institution_ids":[]},{"raw_affiliation_string":"TuVox Inc, S Winchester Blvd 550, San Jose, CA 95051 USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028098218","display_name":"Elaine Zuber","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Elaine Zuber","raw_affiliation_strings":["TuVox, Inc., San Jose, CA, USA","TuVox Inc, S Winchester Blvd 550, San Jose, CA 95051 USA"],"affiliations":[{"raw_affiliation_string":"TuVox, Inc., San Jose, CA, USA","institution_ids":[]},{"raw_affiliation_string":"TuVox Inc, S Winchester Blvd 550, San Jose, CA 95051 USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055029315","display_name":"Ted Brooks","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ted Brooks","raw_affiliation_strings":["TuVox, Inc., San Jose, CA, USA","TuVox Inc, S Winchester Blvd 550, San Jose, CA 95051 USA"],"affiliations":[{"raw_affiliation_string":"TuVox, Inc., San Jose, CA, USA","institution_ids":[]},{"raw_affiliation_string":"TuVox Inc, S Winchester Blvd 550, San Jose, CA 95051 USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063830617","display_name":"Araceli Master","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Araceli Master","raw_affiliation_strings":["TuVox, Inc., San Jose, CA, USA","TuVox Inc, S Winchester Blvd 550, San Jose, CA 95051 USA"],"affiliations":[{"raw_affiliation_string":"TuVox, Inc., San Jose, CA, USA","institution_ids":[]},{"raw_affiliation_string":"TuVox Inc, S Winchester Blvd 550, San Jose, CA 95051 USA","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036079978","display_name":"Rebecca Loose","orcid":null},"institutions":[{"id":"https://openalex.org/I135428043","display_name":"Cisco Systems (United States)","ror":"https://ror.org/03yt1ez60","country_code":"US","type":"company","lineage":["https://openalex.org/I135428043"]},{"id":"https://openalex.org/I151281966","display_name":"Cisco Systems (China)","ror":"https://ror.org/02qy75381","country_code":"CN","type":"company","lineage":["https://openalex.org/I135428043","https://openalex.org/I151281966"]}],"countries":["CN","US"],"is_corresponding":false,"raw_author_name":"Rebecca Loose","raw_affiliation_strings":["Cisco Systems, Inc., Milpitas, CA, USA","Cisco Systems, 170 W Tasman Dr, Milpitas, CA 95134, USA"],"affiliations":[{"raw_affiliation_string":"Cisco Systems, Inc., Milpitas, CA, USA","institution_ids":["https://openalex.org/I135428043"]},{"raw_affiliation_string":"Cisco Systems, 170 W Tasman Dr, Milpitas, CA 95134, USA","institution_ids":["https://openalex.org/I151281966"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5076097339"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.12985947,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"2","issue":null,"first_page":"301","last_page":"305"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10456","display_name":"Multi-Agent Systems and Negotiation","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10181","display_name":"Natural Language Processing Techniques","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/dialog-box","display_name":"Dialog box","score":0.7942378520965576},{"id":"https://openalex.org/keywords/duration","display_name":"Duration (music)","score":0.7683719992637634},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.739115834236145},{"id":"https://openalex.org/keywords/turn-taking","display_name":"Turn-taking","score":0.6807383298873901},{"id":"https://openalex.org/keywords/speech-recognition","display_name":"Speech recognition","score":0.4735678434371948},{"id":"https://openalex.org/keywords/function","display_name":"Function (biology)","score":0.4638856053352356},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.4613947868347168},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.4451698064804077},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.42050570249557495},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.3963173031806946},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.1891184151172638},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.17593330144882202},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.16438212990760803},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.08596101403236389}],"concepts":[{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.7942378520965576},{"id":"https://openalex.org/C112758219","wikidata":"https://www.wikidata.org/wiki/Q16038819","display_name":"Duration (music)","level":2,"score":0.7683719992637634},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.739115834236145},{"id":"https://openalex.org/C2776352735","wikidata":"https://www.wikidata.org/wiki/Q2313343","display_name":"Turn-taking","level":3,"score":0.6807383298873901},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.4735678434371948},{"id":"https://openalex.org/C14036430","wikidata":"https://www.wikidata.org/wiki/Q3736076","display_name":"Function (biology)","level":2,"score":0.4638856053352356},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.4613947868347168},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.4451698064804077},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.42050570249557495},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.3963173031806946},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1891184151172638},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.17593330144882202},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.16438212990760803},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.08596101403236389},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/slt.2010.5700868","is_oa":false,"landing_page_url":"https://doi.org/10.1109/slt.2010.5700868","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 IEEE Spoken Language Technology Workshop","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W1539115757","https://openalex.org/W1583748115","https://openalex.org/W1841352775","https://openalex.org/W1971416034","https://openalex.org/W2067097374","https://openalex.org/W2150609911","https://openalex.org/W2237891656","https://openalex.org/W6632529870","https://openalex.org/W6638783814"],"related_works":["https://openalex.org/W48079147","https://openalex.org/W2394821827","https://openalex.org/W2563921006","https://openalex.org/W1963944933","https://openalex.org/W1600043506","https://openalex.org/W2111550420","https://openalex.org/W2549666521","https://openalex.org/W3133893348","https://openalex.org/W1977846844","https://openalex.org/W2901575119"],"abstract_inverted_index":{"One":[0],"common":[1],"challenge":[2],"in":[3,45,124],"spoken":[4,47],"dialog":[5,48],"systems":[6],"is":[7,24,68,90],"to":[8,57,64,71,122,126],"determine":[9],"how":[10],"long":[11],"a":[12,46,109],"system":[13],"should":[14],"wait":[15],"until":[16],"taking":[17],"back":[18],"the":[19,22,29,36,75,83,88,93,103,131],"turn":[20,70],"if":[21],"caller":[23,89],"silent.":[25],"This":[26],"paper":[27],"presents":[28],"results":[30,51,79],"of":[31,38,74,87,95,105,111,118],"an":[32],"experiment":[33],"that":[34,53,66,82,136],"analyzed":[35],"impact":[37],"different":[39,133],"pause":[40,112,120],"durations":[41,121],"on":[42,92],"turn-taking":[43,106,128],"issues":[44,107,129],"system.":[49],"The":[50,78],"show":[52,81],"for":[54,130],"pauses":[55],"up":[56],"one":[58],"second":[59],"long,":[60],"callers":[61],"are":[62,98],"unlikely":[63],"assume":[65],"it":[67],"their":[69],"speak,":[72],"independent":[73],"question":[76,96,134],"type.":[77],"also":[80],"cumulative":[84],"response":[85],"time":[86],"dependent":[91],"type":[94],"they":[97],"asked.":[99],"Additionally,":[100],"we":[101],"present":[102],"frequency":[104],"as":[108,114,116],"function":[110],"duration,":[113],"well":[115],"recommendations":[117],"what":[119],"use":[123],"order":[125],"minimize":[127],"two":[132],"types":[135],"were":[137],"analyzed.":[138]},"counts_by_year":[{"year":2014,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}