{"id":"https://openalex.org/W4391594617","doi":"https://doi.org/10.1109/sisy60376.2023.10417910","title":"Usability and User Experience Related Perceptions of University Students Regarding the Use of Bing Chat Search Engine and AI Chatbot: Preliminary Evaluation of Assessment Scales","display_name":"Usability and User Experience Related Perceptions of University Students Regarding the Use of Bing Chat Search Engine and AI Chatbot: Preliminary Evaluation of Assessment Scales","publication_year":2023,"publication_date":"2023-09-21","ids":{"openalex":"https://openalex.org/W4391594617","doi":"https://doi.org/10.1109/sisy60376.2023.10417910"},"language":"en","primary_location":{"id":"doi:10.1109/sisy60376.2023.10417910","is_oa":false,"landing_page_url":"https://doi.org/10.1109/sisy60376.2023.10417910","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 IEEE 21st Jubilee International Symposium on Intelligent Systems and Informatics (SISY)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022532743","display_name":"Goran Buba\u0161","orcid":"https://orcid.org/0009-0000-5019-5115"},"institutions":[{"id":"https://openalex.org/I181343428","display_name":"University of Zagreb","ror":"https://ror.org/00mv6sv71","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"Goran Buba\u0161","raw_affiliation_strings":["University of Zagreb,Faculty of Organization and Informatics,Varaždin,Croatia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Zagreb,Faculty of Organization and Informatics,Varaždin,Croatia","institution_ids":["https://openalex.org/I181343428"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068465304","display_name":"Snje\u017eana Babi\u0107","orcid":"https://orcid.org/0000-0002-8828-9405"},"institutions":[{"id":"https://openalex.org/I25607154","display_name":"Juraj Dobrila University of Pula","ror":"https://ror.org/006ks2460","country_code":"HR","type":"education","lineage":["https://openalex.org/I25607154"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"Snje\u017eana Babi\u0107","raw_affiliation_strings":["Juraj Dobrila University of Pula,Faculty of informatics,Pula,Croatia","Faculty of informatics, Juraj Dobrila University of Pula, Pula, Croatia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Juraj Dobrila University of Pula,Faculty of informatics,Pula,Croatia","institution_ids":["https://openalex.org/I25607154"]},{"raw_affiliation_string":"Faculty of informatics, Juraj Dobrila University of Pula, Pula, Croatia","institution_ids":["https://openalex.org/I25607154"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112454708","display_name":"Antonela \u010ci\u017eme\u0161ija","orcid":null},"institutions":[{"id":"https://openalex.org/I181343428","display_name":"University of Zagreb","ror":"https://ror.org/00mv6sv71","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"Antonela \u010ci\u017eme\u0161ija","raw_affiliation_strings":["University of Zagreb,Faculty of Organization and Informatics,Varaždin,Croatia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Zagreb,Faculty of Organization and Informatics,Varaždin,Croatia","institution_ids":["https://openalex.org/I181343428"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.3067,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.83861292,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"000607","last_page":"000612"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9904999732971191,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9851999878883362,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.7925964593887329},{"id":"https://openalex.org/keywords/cronbachs-alpha","display_name":"Cronbach's alpha","score":0.6027851700782776},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.6011925339698792},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5185961723327637},{"id":"https://openalex.org/keywords/web-usability","display_name":"Web usability","score":0.4846344590187073},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4301230311393738},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.41902655363082886},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3837885856628418},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.34682774543762207},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3428553342819214},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.22990545630455017},{"id":"https://openalex.org/keywords/psychometrics","display_name":"Psychometrics","score":0.09559300541877747}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7925964593887329},{"id":"https://openalex.org/C106906290","wikidata":"https://www.wikidata.org/wiki/Q1140909","display_name":"Cronbach's alpha","level":3,"score":0.6027851700782776},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.6011925339698792},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5185961723327637},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.4846344590187073},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4301230311393738},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.41902655363082886},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3837885856628418},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.34682774543762207},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3428553342819214},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.22990545630455017},{"id":"https://openalex.org/C171606756","wikidata":"https://www.wikidata.org/wiki/Q506132","display_name":"Psychometrics","level":2,"score":0.09559300541877747},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/sisy60376.2023.10417910","is_oa":false,"landing_page_url":"https://doi.org/10.1109/sisy60376.2023.10417910","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 IEEE 21st Jubilee International Symposium on Intelligent Systems and Informatics (SISY)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5299999713897705,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W218216342","https://openalex.org/W1607445979","https://openalex.org/W1721421031","https://openalex.org/W1791587663","https://openalex.org/W1979755600","https://openalex.org/W1992456637","https://openalex.org/W2019486555","https://openalex.org/W2023900384","https://openalex.org/W2026473865","https://openalex.org/W2057012437","https://openalex.org/W2100135798","https://openalex.org/W2100379340","https://openalex.org/W2119681300","https://openalex.org/W2148506541","https://openalex.org/W2169570446","https://openalex.org/W2293509435","https://openalex.org/W2405311114","https://openalex.org/W2600147483","https://openalex.org/W2796276470","https://openalex.org/W2975232500","https://openalex.org/W4223544034","https://openalex.org/W4321605350","https://openalex.org/W4323033785","https://openalex.org/W4323655724","https://openalex.org/W4324130227","https://openalex.org/W4362584541","https://openalex.org/W4366420437","https://openalex.org/W4366989878","https://openalex.org/W4375862891","https://openalex.org/W4378214315","https://openalex.org/W4381982883","https://openalex.org/W6677076632","https://openalex.org/W6691227101","https://openalex.org/W6851564937","https://openalex.org/W6853524681"],"related_works":["https://openalex.org/W2899155876","https://openalex.org/W4312686479","https://openalex.org/W2751474","https://openalex.org/W3212363454","https://openalex.org/W2265559340","https://openalex.org/W4205845590","https://openalex.org/W2504368592","https://openalex.org/W2075589668","https://openalex.org/W2991937863","https://openalex.org/W3165016276"],"abstract_inverted_index":{"This":[0],"paper":[1],"presents":[2],"a":[3,15,53,81],"preliminary":[4,206],"investigation":[5],"of":[6,12,60,76,92,140,152,192,199,204,213,224],"usability":[7,72,194],"and":[8,40,47,73,101,121,134,179,195],"user":[9,74,196],"experience":[10,75,197],"characteristics":[11,198],"Bing":[13,28,41,62,168,200,217],"Chat,":[14,218],"GPT":[16],"based":[17],"artificial":[18],"intelligence":[19],"(AI)":[20],"chatbot":[21],"that":[22,67],"is":[23],"integrated":[24],"with":[25,36,164],"the":[26,56,61,109,141,161,211,222],"Microsoft":[27],"search":[29],"engine.":[30],"The":[31,103,157,202],"advances":[32],"in":[33,80,210,229],"conversational":[34],"AI":[35],"services":[37],"like":[38,173],"GPT-4":[39],"Chat":[42,63,169],"have":[43],"created":[44],"considerable":[45],"challenges":[46],"opportunities":[48],"for":[49,108,227],"academic":[50],"education.":[51,231],"With":[52],"focus":[54],"on":[55,88],"potential":[57],"positive":[58,190],"aspects":[59],"use,":[64],"selected":[65],"variables":[66,159],"are":[68,208],"broadly":[69],"related":[70],"to":[71,136,166,183],"students":[77,93,228],"were":[78],"investigated":[79],"pilot":[82],"study.":[83],"A":[84],"survey":[85,104,185],"was":[86,155],"applied":[87],"two":[89],"convenience":[90],"samples":[91],"from":[94],"different":[95],"Croatian":[96],"higher":[97,230],"education":[98],"institutions":[99],"(N=30":[100],"N=43).":[102],"included":[105],"assessment":[106,142],"scales":[107,143],"following":[110,158],"variables:":[111],"Perceived":[112],"Usefulness,":[113],"General":[114],"Usability,":[115],"Learnability,":[116],"System":[117],"Reliability,":[118],"Visual":[119],"Design":[120,129,177],"Navigation,":[122],"Information":[123,125],"Quality,":[124],"Display,":[126],"Cognitive":[127,175],"Involvement,":[128,176],"Appeal,":[130,178],"Trust,":[131],"Risk":[132],"Perception,":[133],"Intention":[135,165],"Use.":[137],"For":[138],"most":[139],"an":[144,150,188],"acceptable":[145],"Cronbach":[146],"alpha":[147],"coefficient":[148],"as":[149,219,221],"indicator":[151],"internal":[153],"consistency":[154],"revealed.":[156],"had":[160],"highest":[162],"correlation":[163],"Use":[167],"(or":[170],"similar":[171],"service":[172],"GPT-4):":[174],"Trust.":[180],"Students'":[181],"responses":[182],"specific":[184],"items":[186],"revealed":[187],"overall":[189],"evaluation":[191],"various":[193],"Chat.":[201],"results":[203],"our":[205],"study":[207],"discussed":[209],"context":[212],"technology":[214],"adoption":[215],"regarding":[216],"well":[220],"design":[223],"learning":[225],"activities":[226]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}