{"id":"https://openalex.org/W2131735765","doi":"https://doi.org/10.1109/scc.2008.117","title":"Ensuring Service Level Agreements for Service Workflows","display_name":"Ensuring Service Level Agreements for Service Workflows","publication_year":2008,"publication_date":"2008-07-01","ids":{"openalex":"https://openalex.org/W2131735765","doi":"https://doi.org/10.1109/scc.2008.117","mag":"2131735765"},"language":"en","primary_location":{"id":"doi:10.1109/scc.2008.117","is_oa":false,"landing_page_url":"https://doi.org/10.1109/scc.2008.117","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2008 IEEE International Conference on Services Computing","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038146453","display_name":"Dmytro Dyachuk","orcid":null},"institutions":[{"id":"https://openalex.org/I32625721","display_name":"University of Saskatchewan","ror":"https://ror.org/010x8gc63","country_code":"CA","type":"education","lineage":["https://openalex.org/I32625721"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Dmytro Dyachuk","raw_affiliation_strings":["Dept. of Comput. Sci., Univ. of Saskatchewan, Saskatoon, SK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dept. of Comput. Sci., Univ. of Saskatchewan, Saskatoon, SK","institution_ids":["https://openalex.org/I32625721"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046273010","display_name":"Ralph Deters","orcid":"https://orcid.org/0000-0001-6703-5839"},"institutions":[{"id":"https://openalex.org/I32625721","display_name":"University of Saskatchewan","ror":"https://ror.org/010x8gc63","country_code":"CA","type":"education","lineage":["https://openalex.org/I32625721"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Ralph Deters","raw_affiliation_strings":["Dept. of Comput. Sci., Univ. of Saskatchewan, Saskatoon, SK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dept. of Comput. Sci., Univ. of Saskatchewan, Saskatoon, SK","institution_ids":["https://openalex.org/I32625721"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.8757,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.85177241,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"333","last_page":"340"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10772","display_name":"Distributed systems and fault tolerance","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7528737783432007},{"id":"https://openalex.org/keywords/workflow","display_name":"Workflow","score":0.7083109021186829},{"id":"https://openalex.org/keywords/heuristics","display_name":"Heuristics","score":0.5804272890090942},{"id":"https://openalex.org/keywords/service-level","display_name":"Service level","score":0.5233206748962402},{"id":"https://openalex.org/keywords/scheduling","display_name":"Scheduling (production processes)","score":0.5040668249130249},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.4783436954021454},{"id":"https://openalex.org/keywords/distributed-computing","display_name":"Distributed computing","score":0.4559082090854645},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.45261436700820923},{"id":"https://openalex.org/keywords/service-level-objective","display_name":"Service level objective","score":0.4525517523288727},{"id":"https://openalex.org/keywords/service-level-agreement","display_name":"Service-level agreement","score":0.45222997665405273},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4327702522277832},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.428009033203125},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4218965172767639},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.40790796279907227},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.2546452283859253},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.22002461552619934},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.20516788959503174},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.17799580097198486},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.16623923182487488},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.12932196259498596},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.06636554002761841}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7528737783432007},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.7083109021186829},{"id":"https://openalex.org/C127705205","wikidata":"https://www.wikidata.org/wiki/Q5748245","display_name":"Heuristics","level":2,"score":0.5804272890090942},{"id":"https://openalex.org/C181889124","wikidata":"https://www.wikidata.org/wiki/Q380204","display_name":"Service level","level":2,"score":0.5233206748962402},{"id":"https://openalex.org/C206729178","wikidata":"https://www.wikidata.org/wiki/Q2271896","display_name":"Scheduling (production processes)","level":2,"score":0.5040668249130249},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.4783436954021454},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.4559082090854645},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.45261436700820923},{"id":"https://openalex.org/C16151460","wikidata":"https://www.wikidata.org/wiki/Q3480069","display_name":"Service level objective","level":5,"score":0.4525517523288727},{"id":"https://openalex.org/C2778160497","wikidata":"https://www.wikidata.org/wiki/Q869830","display_name":"Service-level agreement","level":3,"score":0.45222997665405273},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4327702522277832},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.428009033203125},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4218965172767639},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.40790796279907227},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.2546452283859253},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.22002461552619934},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.20516788959503174},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.17799580097198486},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.16623923182487488},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.12932196259498596},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.06636554002761841},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/scc.2008.117","is_oa":false,"landing_page_url":"https://doi.org/10.1109/scc.2008.117","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2008 IEEE International Conference on Services Computing","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.4699999988079071,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W120285828","https://openalex.org/W1485833866","https://openalex.org/W1498286523","https://openalex.org/W1505008311","https://openalex.org/W1505256950","https://openalex.org/W1889387977","https://openalex.org/W2012912569","https://openalex.org/W2047475087","https://openalex.org/W2103087994","https://openalex.org/W2105628511","https://openalex.org/W2106043788","https://openalex.org/W2111087562","https://openalex.org/W2111902272","https://openalex.org/W2115210560","https://openalex.org/W2115299891","https://openalex.org/W2116030291","https://openalex.org/W2118956167","https://openalex.org/W2120992022","https://openalex.org/W2128612487","https://openalex.org/W2141061821","https://openalex.org/W2144651846","https://openalex.org/W2152932447","https://openalex.org/W2169670211","https://openalex.org/W2172105112","https://openalex.org/W2404267546","https://openalex.org/W2911625174","https://openalex.org/W4285719527","https://openalex.org/W6629575340","https://openalex.org/W6675709371","https://openalex.org/W6676528785","https://openalex.org/W6712901078"],"related_works":["https://openalex.org/W1999777212","https://openalex.org/W1797105837","https://openalex.org/W2754945030","https://openalex.org/W2737283325","https://openalex.org/W2607605122","https://openalex.org/W1488492449","https://openalex.org/W2188448273","https://openalex.org/W2151841150","https://openalex.org/W171769367","https://openalex.org/W1788138378"],"abstract_inverted_index":{"Specifying":[0],"and":[1,75],"monitoring":[2],"service":[3,40,58,92],"level":[4,93],"agreements":[5],"(SLA)":[6],"has":[7],"been":[8],"the":[9,22,33,99,104,110,132,137,143],"subject":[10],"of":[11,16,25,35,56,72,78,91,106,117,121,124,139,145,151],"intensive":[12],"research.":[13],"However,":[14],"methods":[15],"enforcing":[17],"SLA":[18],"have":[19],"not":[20],"addressed":[21],"specific":[23],"issues":[24],"composite":[26],"services":[27,69],"(CS).":[28],"Our":[29],"work":[30],"focuses":[31],"on":[32,64,103],"problem":[34],"keeping":[36],"prearranged":[37],"SLAs":[38],"for":[39],"workflows":[41,43],"including":[42],"supporting":[44],"long":[45],"lived":[46],"transactions":[47],"(e.g.":[48],"WS-BA).":[49],"As":[50],"a":[51],"solution":[52],"we":[53],"offer":[54],"scheduling":[55,77],"component":[57],"requests.":[59],"The":[60,95,128],"latter":[61],"is":[62],"based":[63,83],"regaining":[65],"control":[66],"over":[67,131],"legacy":[68],"by":[70],"means":[71],"transparent":[73],"proxies":[74],"later":[76],"their":[79],"invocations.":[80],"Various":[81],"heuristics":[82],"policies":[84,96],"are":[85],"evaluated":[86],"under":[87],"two":[88],"different":[89],"types":[90,150],"agreements.":[94],"vary":[97],"from":[98],"simpler,":[100],"operating":[101],"only":[102],"base":[105],"business":[107],"value,":[108],"to":[109],"more":[111],"complex":[112],"which":[113,134],"also":[114],"consider":[115],"Quality":[116],"Service":[118],"requirements,":[119],"topologies":[120],"workflows,":[122],"utilization":[123],"components":[125],"services,":[126,141],"etc.":[127],"experiments":[129],"conducted":[130],"model,":[133],"precisely":[135],"captures":[136],"behavior":[138],"web":[140],"reveal":[142],"benefits":[144],"providing":[146],"schedulers":[147],"with":[148],"various":[149],"context.":[152]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}