{"id":"https://openalex.org/W2127041999","doi":"https://doi.org/10.1109/saint.2003.1183057","title":"Certifying performance of cooperative services in a digital government framework","display_name":"Certifying performance of cooperative services in a digital government framework","publication_year":2003,"publication_date":"2003-08-27","ids":{"openalex":"https://openalex.org/W2127041999","doi":"https://doi.org/10.1109/saint.2003.1183057","mag":"2127041999"},"language":"en","primary_location":{"id":"doi:10.1109/saint.2003.1183057","is_oa":false,"landing_page_url":"https://doi.org/10.1109/saint.2003.1183057","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2003 Symposium on Applications and the Internet, 2003. Proceedings.","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036630863","display_name":"Franco Arcieri","orcid":"https://orcid.org/0000-0003-1419-8954"},"institutions":[{"id":"https://openalex.org/I116067653","display_name":"University of Rome Tor Vergata","ror":"https://ror.org/02p77k626","country_code":"IT","type":"education","lineage":["https://openalex.org/I116067653"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"F. Arcieri","raw_affiliation_strings":["\u201cNESTOR - Laboratorio Sperimentale per la Sicurezza e la Certificazione dei Servizi Telematici Multimediali\u201d, Univ. of Roma \u201cTor Vergata\u201d, Roma, Italia","\"NESTOR - Laboratorio Sperimentale per la Sicurezza e la Certificazione dei Servizi Telematici Multimediali\", Univ. of Roma \"Tor Vergata\", Roma, Italia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u201cNESTOR - Laboratorio Sperimentale per la Sicurezza e la Certificazione dei Servizi Telematici Multimediali\u201d, Univ. of Roma \u201cTor Vergata\u201d, Roma, Italia","institution_ids":["https://openalex.org/I116067653"]},{"raw_affiliation_string":"\"NESTOR - Laboratorio Sperimentale per la Sicurezza e la Certificazione dei Servizi Telematici Multimediali\", Univ. of Roma \"Tor Vergata\", Roma, Italia","institution_ids":["https://openalex.org/I116067653"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101571397","display_name":"Fabio Fioravanti","orcid":"https://orcid.org/0000-0002-1268-7829"},"institutions":[{"id":"https://openalex.org/I26415053","display_name":"University of L'Aquila","ror":"https://ror.org/01j9p1r26","country_code":"IT","type":"education","lineage":["https://openalex.org/I26415053"]},{"id":"https://openalex.org/I4210162062","display_name":"Istituto di Analisi dei Sistemi ed Informatica Antonio Ruberti","ror":"https://ror.org/054ye0e45","country_code":"IT","type":"facility","lineage":["https://openalex.org/I4210155236","https://openalex.org/I4210162062"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"F. Fioravanti","raw_affiliation_strings":["Dipartimento di Informatica, Univ. of L\u2019 Aquila, L\u2019 Aquila, Italia","Istituto di Analisi dei Sistemi ed Informatica, C.N.R, Roma, Italia","Dipartimento di Informatica, Univ. of L' Aquila, L' Aquila, Italia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dipartimento di Informatica, Univ. of L\u2019 Aquila, L\u2019 Aquila, Italia","institution_ids":["https://openalex.org/I26415053"]},{"raw_affiliation_string":"Istituto di Analisi dei Sistemi ed Informatica, C.N.R, Roma, Italia","institution_ids":["https://openalex.org/I4210162062"]},{"raw_affiliation_string":"Dipartimento di Informatica, Univ. of L' Aquila, L' Aquila, Italia","institution_ids":["https://openalex.org/I26415053"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056016601","display_name":"Roberto Giaccio","orcid":null},"institutions":[{"id":"https://openalex.org/I116067653","display_name":"University of Rome Tor Vergata","ror":"https://ror.org/02p77k626","country_code":"IT","type":"education","lineage":["https://openalex.org/I116067653"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"R. Giaccio","raw_affiliation_strings":["\u201cNESTOR - Laboratorio Sperimentale per la Sicurezza e la Certificazione dei Servizi Telematici Multimediali\u201d, Univ. of Roma \u201cTor Vergata\u201d, Roma, Italia","\"NESTOR - Laboratorio Sperimentale per la Sicurezza e la Certificazione dei Servizi Telematici Multimediali\", Univ. of Roma \"Tor Vergata\", Roma, Italia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u201cNESTOR - Laboratorio Sperimentale per la Sicurezza e la Certificazione dei Servizi Telematici Multimediali\u201d, Univ. of Roma \u201cTor Vergata\u201d, Roma, Italia","institution_ids":["https://openalex.org/I116067653"]},{"raw_affiliation_string":"\"NESTOR - Laboratorio Sperimentale per la Sicurezza e la Certificazione dei Servizi Telematici Multimediali\", Univ. of Roma \"Tor Vergata\", Roma, Italia","institution_ids":["https://openalex.org/I116067653"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058595042","display_name":"Enrico Nardelli","orcid":"https://orcid.org/0000-0001-9451-2899"},"institutions":[{"id":"https://openalex.org/I26415053","display_name":"University of L'Aquila","ror":"https://ror.org/01j9p1r26","country_code":"IT","type":"education","lineage":["https://openalex.org/I26415053"]},{"id":"https://openalex.org/I4210162062","display_name":"Istituto di Analisi dei Sistemi ed Informatica Antonio Ruberti","ror":"https://ror.org/054ye0e45","country_code":"IT","type":"facility","lineage":["https://openalex.org/I4210155236","https://openalex.org/I4210162062"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"E. Nardelli","raw_affiliation_strings":["Dipartimento di Informatica, Univ. of L\u2019 Aquila, L\u2019 Aquila, Italia","Istituto di Analisi dei Sistemi ed Informatica, C.N.R, Roma, Italia","Dipartimento di Informatica, Univ. of L' Aquila, L' Aquila, Italia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dipartimento di Informatica, Univ. of L\u2019 Aquila, L\u2019 Aquila, Italia","institution_ids":["https://openalex.org/I26415053"]},{"raw_affiliation_string":"Istituto di Analisi dei Sistemi ed Informatica, C.N.R, Roma, Italia","institution_ids":["https://openalex.org/I4210162062"]},{"raw_affiliation_string":"Dipartimento di Informatica, Univ. of L' Aquila, L' Aquila, Italia","institution_ids":["https://openalex.org/I26415053"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090881517","display_name":"M. Talmo","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M. Talmo","raw_affiliation_strings":["Univ. of Roma"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Univ. of Roma","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":"102","issue":null,"first_page":"249","last_page":"256"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10927","display_name":"Access Control and Trust","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10742","display_name":"Peer-to-Peer Network Technologies","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.6017439365386963},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5833215713500977},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5554229617118835},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5378768444061279},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.537456750869751},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5358039140701294},{"id":"https://openalex.org/keywords/autonomy","display_name":"Autonomy","score":0.5242900252342224},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4403080344200134},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4310012757778168},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.4053586423397064},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.33740925788879395},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.11708253622055054}],"concepts":[{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.6017439365386963},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5833215713500977},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5554229617118835},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5378768444061279},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.537456750869751},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5358039140701294},{"id":"https://openalex.org/C65414064","wikidata":"https://www.wikidata.org/wiki/Q484105","display_name":"Autonomy","level":2,"score":0.5242900252342224},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4403080344200134},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4310012757778168},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.4053586423397064},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33740925788879395},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11708253622055054},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/saint.2003.1183057","is_oa":false,"landing_page_url":"https://doi.org/10.1109/saint.2003.1183057","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2003 Symposium on Applications and the Internet, 2003. Proceedings.","raw_type":"proceedings-article"},{"id":"pmh:oai:art.torvergata.it:2108/33351","is_oa":false,"landing_page_url":"http://hdl.handle.net/2108/33351","pdf_url":null,"source":{"id":"https://openalex.org/S4306400993","display_name":"Cineca Institutional Research Information System (Tor Vergata University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I116067653","host_organization_name":"University of Rome Tor Vergata","host_organization_lineage":["https://openalex.org/I116067653"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.5299999713897705,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W16175965","https://openalex.org/W33112065","https://openalex.org/W1587083583","https://openalex.org/W1593585635","https://openalex.org/W1600780797","https://openalex.org/W1629720397","https://openalex.org/W1920568910","https://openalex.org/W1968189045","https://openalex.org/W1977141583","https://openalex.org/W1987960589","https://openalex.org/W1997517721","https://openalex.org/W2059630392","https://openalex.org/W2091257550","https://openalex.org/W2111707959","https://openalex.org/W2127230068","https://openalex.org/W2130616281","https://openalex.org/W2149761221","https://openalex.org/W2149900469","https://openalex.org/W2154247279","https://openalex.org/W2154601295","https://openalex.org/W2163525481","https://openalex.org/W2340788106","https://openalex.org/W4206137901","https://openalex.org/W4210503487","https://openalex.org/W4232868894","https://openalex.org/W4240635303","https://openalex.org/W6600643802","https://openalex.org/W6635769964","https://openalex.org/W6644584540","https://openalex.org/W6703710611"],"related_works":["https://openalex.org/W2505675537","https://openalex.org/W3120435769","https://openalex.org/W4399042091","https://openalex.org/W3209220495","https://openalex.org/W2913706598","https://openalex.org/W1967684283","https://openalex.org/W2919172900","https://openalex.org/W2087011440","https://openalex.org/W2122867552","https://openalex.org/W1568872483"],"abstract_inverted_index":{"One":[0],"of":[1,13,69,118,144,148,189],"the":[2,6,11,60,90,99,109,149,170],"major":[3],"challenges":[4],"in":[5,59,80,89,108,165],"digital":[7],"government":[8],"arena":[9],"is":[10,23,86,127],"capability":[12],"providing":[14],"good":[15],"quality":[16,117],"services":[17],"to":[18,135,140,184],"citizens.":[19],"The":[20],"critical":[21],"issue":[22,85,164],"that":[24,53,98,176],"for":[25,132,169],"a":[26,29,34,54,67,181],"given":[27],"service":[28,39,81,100,111],"citizen":[30],"usually":[31],"interacts":[32],"with":[33,75,142,186],"single":[35,55],"provider":[36,101],"even":[37],"if":[38],"supply":[40,112],"and":[41,45,65,78,105,114,146,161,174],"management":[42],"requires":[43],"coordination":[44],"cooperation":[46],"among":[47,72],"many":[48],"autonomous":[49],"organizations.":[50],"This":[51],"means":[52],"user":[56],"request":[57],"spreads":[58],"underlying":[61],"distributed":[62,91],"information":[63,70],"system":[64,92],"activates":[66],"number":[68],"flows":[71],"organizations":[73,151],"involved,":[74],"various":[76,150],"roles":[77],"responsibility,":[79],"provision.":[82],"A":[83],"main":[84],"how":[87,158],"events":[88],"can":[93,102,179],"be":[94,136],"objectively":[95],"monitored":[96],"so":[97],"(i)":[103],"understand":[104],"manage":[106],"problems":[107],"overall":[110],"process":[113],"(ii)":[115],"certify":[116],"provided":[119],"service.":[120],"What":[121],"makes":[122],"this":[123,154,163,187],"scenario":[124],"especially":[125],"complex":[126],"that,":[128],"beyond":[129],"technical":[130],"aspects,":[131],"any":[133],"solution":[134,178],"successful,":[137],"it":[138],"has":[139],"comply":[141],"requirements":[143],"independence":[145],"autonomy":[147],"involved.":[152],"In":[153],"paper":[155],"we":[156,159],"discuss":[157],"tackled":[160],"solved":[162],"real-world":[166],"systems":[167],"defined":[168],"Italian":[171],"public":[172],"administration":[173],"argue":[175],"our":[177],"provide":[180],"reference":[182],"architecture":[183],"deal":[185],"kind":[188],"problem.":[190]},"counts_by_year":[{"year":2013,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
