{"id":"https://openalex.org/W4388624091","doi":"https://doi.org/10.1109/ro-man57019.2023.10309418","title":"We All Make Mistakes: Terminal, Non-critical, Recoverable, and Favorable Interaction Failures Between People and a Social Robot","display_name":"We All Make Mistakes: Terminal, Non-critical, Recoverable, and Favorable Interaction Failures Between People and a Social Robot","publication_year":2023,"publication_date":"2023-08-28","ids":{"openalex":"https://openalex.org/W4388624091","doi":"https://doi.org/10.1109/ro-man57019.2023.10309418"},"language":"en","primary_location":{"id":"doi:10.1109/ro-man57019.2023.10309418","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/ro-man57019.2023.10309418","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002579166","display_name":"Waki Kamino","orcid":"https://orcid.org/0000-0001-6164-609X"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Waki Kamino","raw_affiliation_strings":["Indiana University,Informatics Department,Bloomington,IN,USA,47408"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indiana University,Informatics Department,Bloomington,IN,USA,47408","institution_ids":["https://openalex.org/I4210119109"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073215556","display_name":"Natasha Randall","orcid":"https://orcid.org/0000-0003-0235-5262"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Natasha Randall","raw_affiliation_strings":["Indiana University,Informatics Department,Bloomington,IN,USA,47408"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indiana University,Informatics Department,Bloomington,IN,USA,47408","institution_ids":["https://openalex.org/I4210119109"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109655144","display_name":"Tanya Saga","orcid":null},"institutions":[{"id":"https://openalex.org/I146399215","display_name":"University of Tsukuba","ror":"https://ror.org/02956yf07","country_code":"JP","type":"education","lineage":["https://openalex.org/I146399215"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Tanya Saga","raw_affiliation_strings":["University of Tsukuba,Faculty of Health and Sport Sciences,Tsukuba,Ibaraki,Japan,305-8577"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tsukuba,Faculty of Health and Sport Sciences,Tsukuba,Ibaraki,Japan,305-8577","institution_ids":["https://openalex.org/I146399215"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014766528","display_name":"Long-Jing Hsu","orcid":"https://orcid.org/0000-0001-9975-9436"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Long-Jing Hsu","raw_affiliation_strings":["Indiana University,Informatics Department,Bloomington,IN,USA,47408"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indiana University,Informatics Department,Bloomington,IN,USA,47408","institution_ids":["https://openalex.org/I4210119109"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020695132","display_name":"Katherine M. Tsui","orcid":"https://orcid.org/0000-0003-1262-4083"},"institutions":[{"id":"https://openalex.org/I4391768151","display_name":"Toyota Research Institute","ror":"https://ror.org/04fpkc108","country_code":null,"type":"facility","lineage":["https://openalex.org/I4210125472","https://openalex.org/I4391768151"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Katherine M Tsui","raw_affiliation_strings":["Toyota Research Institute,Cambridge,MA,USA,02139"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Toyota Research Institute,Cambridge,MA,USA,02139","institution_ids":["https://openalex.org/I4391768151"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070868769","display_name":"Selma \u0160abanovi\u0107","orcid":"https://orcid.org/0000-0002-2553-854X"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Selma \u0160abanovi\u0107","raw_affiliation_strings":["Indiana University,Informatics Department,Bloomington,IN,USA,47408"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indiana University,Informatics Department,Bloomington,IN,USA,47408","institution_ids":["https://openalex.org/I4210119109"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006547937","display_name":"Shinichi Nagata","orcid":"https://orcid.org/0000-0002-8805-880X"},"institutions":[{"id":"https://openalex.org/I146399215","display_name":"University of Tsukuba","ror":"https://ror.org/02956yf07","country_code":"JP","type":"education","lineage":["https://openalex.org/I146399215"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Shinichi Nagata","raw_affiliation_strings":["University of Tsukuba,Faculty of Health and Sport Sciences,Tsukuba,Ibaraki,Japan,305-8577"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tsukuba,Faculty of Health and Sport Sciences,Tsukuba,Ibaraki,Japan,305-8577","institution_ids":["https://openalex.org/I146399215"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":7,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.20401362,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1028","last_page":"1033"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9771999716758728,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.6561336517333984},{"id":"https://openalex.org/keywords/laughter","display_name":"Laughter","score":0.6532355546951294},{"id":"https://openalex.org/keywords/human\u2013robot-interaction","display_name":"Human\u2013robot interaction","score":0.598891019821167},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5193358659744263},{"id":"https://openalex.org/keywords/social-relation","display_name":"Social relation","score":0.4914311170578003},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4898797869682312},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.46292683482170105},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4381105899810791},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.33693718910217285},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.3256034851074219},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2406877875328064}],"concepts":[{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.6561336517333984},{"id":"https://openalex.org/C2780775679","wikidata":"https://www.wikidata.org/wiki/Q170579","display_name":"Laughter","level":2,"score":0.6532355546951294},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.598891019821167},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5193358659744263},{"id":"https://openalex.org/C130064352","wikidata":"https://www.wikidata.org/wiki/Q853725","display_name":"Social relation","level":2,"score":0.4914311170578003},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4898797869682312},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.46292683482170105},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4381105899810791},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.33693718910217285},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.3256034851074219},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2406877875328064},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ro-man57019.2023.10309418","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/ro-man57019.2023.10309418","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","score":0.4699999988079071,"display_name":"Reduced inequalities"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320315934","display_name":"Toyota Research Institute","ror":null}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W54491458","https://openalex.org/W160869212","https://openalex.org/W2013372156","https://openalex.org/W2039376592","https://openalex.org/W2131799829","https://openalex.org/W2133674686","https://openalex.org/W2620350838","https://openalex.org/W2787300451","https://openalex.org/W2808048733","https://openalex.org/W3010109960","https://openalex.org/W3024011021","https://openalex.org/W3130983251","https://openalex.org/W3150639857","https://openalex.org/W4232488826","https://openalex.org/W4242863818","https://openalex.org/W4294925588","https://openalex.org/W4317468071","https://openalex.org/W4323537163","https://openalex.org/W6748299381"],"related_works":["https://openalex.org/W2978665606","https://openalex.org/W3205513966","https://openalex.org/W3120459843","https://openalex.org/W4366547574","https://openalex.org/W3200191727","https://openalex.org/W189465620","https://openalex.org/W4366818884","https://openalex.org/W2248308732","https://openalex.org/W4392651289","https://openalex.org/W3042490037"],"abstract_inverted_index":{"In":[0,64],"this":[1],"paper,":[2],"we":[3],"present":[4],"an":[5],"in-depth":[6],"illustration":[7],"of":[8,16,23,37,56,95,98,107],"interaction":[9,18],"failures":[10,58,99,108],"relatively":[11],"unexplored":[12],"in":[13,109],"the":[14,96,105],"field":[15],"human-robot":[17],"(HRI).":[19],"Our":[20,49],"qualitative":[21],"analysis":[22],"interactions":[24,39,73],"between":[25],"a":[26,53],"social":[27],"robot":[28,44],"and":[29,43,46,82,100],"12":[30],"participants":[31],"sheds":[32],"light":[33],"on":[34,62,72],"different":[35],"types":[36],"erroneous":[38],"initiated":[40],"by":[41],"human":[42],"actors":[45],"their":[47],"outcomes.":[48],"findings":[50],"show":[51],"that":[52,103],"small":[54],"portion":[55],"observed":[57],"had":[59,68],"fatal":[60],"impacts":[61],"interactions.":[63],"most":[65],"cases,":[66],"they":[67],"little":[69],"negative":[70],"effects":[71],"or":[74],"even":[75],"led":[76],"to":[77],"favorable":[78],"outcomes,":[79],"causing":[80],"laughter":[81],"giggling":[83],"from":[84],"participants,":[85],"for":[86,92],"example.":[87],"Overall,":[88],"our":[89],"study":[90],"calls":[91],"further":[93],"examination":[94],"roles":[97],"contextual":[101],"factors":[102],"influence":[104],"consequences":[106],"HRI.":[110]},"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
