{"id":"https://openalex.org/W4298112145","doi":"https://doi.org/10.1109/ro-man53752.2022.9900870","title":"Polite and Unambiguous Requests Facilitate Willingness to Help an Autonomous Delivery Robot and Favourable Social Attributions","display_name":"Polite and Unambiguous Requests Facilitate Willingness to Help an Autonomous Delivery Robot and Favourable Social Attributions","publication_year":2022,"publication_date":"2022-08-29","ids":{"openalex":"https://openalex.org/W4298112145","doi":"https://doi.org/10.1109/ro-man53752.2022.9900870"},"language":"en","primary_location":{"id":"doi:10.1109/ro-man53752.2022.9900870","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ro-man53752.2022.9900870","pdf_url":null,"source":{"id":"https://openalex.org/S4363607995","display_name":"2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037037306","display_name":"Annika Boos","orcid":"https://orcid.org/0000-0001-7401-4067"},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Annika Boos","raw_affiliation_strings":["Technical University of Munich,Chair of Ergonomics, TUM School of Engineering and Design,Munich,Germany,80333"],"affiliations":[{"raw_affiliation_string":"Technical University of Munich,Chair of Ergonomics, TUM School of Engineering and Design,Munich,Germany,80333","institution_ids":["https://openalex.org/I62916508"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043707656","display_name":"Markus Zimmermann","orcid":"https://orcid.org/0000-0002-6666-3291"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Markus Zimmermann","raw_affiliation_strings":["Starship Technologies,Tallinn,Estonia,12618"],"affiliations":[{"raw_affiliation_string":"Starship Technologies,Tallinn,Estonia,12618","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029511858","display_name":"Monika Zych","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Monika Zych","raw_affiliation_strings":["Starship Technologies,Tallinn,Estonia,12618"],"affiliations":[{"raw_affiliation_string":"Starship Technologies,Tallinn,Estonia,12618","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5033286178","display_name":"Klaus Bengler","orcid":"https://orcid.org/0000-0003-3906-6093"},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Klaus Bengler","raw_affiliation_strings":["Technical University of Munich,Chair of Ergonomics, TUM School of Engineering and Design,Munich,Germany,80333"],"affiliations":[{"raw_affiliation_string":"Technical University of Munich,Chair of Ergonomics, TUM School of Engineering and Design,Munich,Germany,80333","institution_ids":["https://openalex.org/I62916508"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5037037306"],"corresponding_institution_ids":["https://openalex.org/I62916508"],"apc_list":null,"apc_paid":null,"fwci":2.6743,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.91289496,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1620","last_page":"1626"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/politeness","display_name":"Politeness","score":0.8786913752555847},{"id":"https://openalex.org/keywords/ambiguity","display_name":"Ambiguity","score":0.8001755475997925},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.724928081035614},{"id":"https://openalex.org/keywords/attribution","display_name":"Attribution","score":0.7159650325775146},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5463302135467529},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5243423581123352},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.520781934261322},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5204468369483948},{"id":"https://openalex.org/keywords/social-distance","display_name":"Social distance","score":0.4902096390724182},{"id":"https://openalex.org/keywords/social-robot","display_name":"Social robot","score":0.4636937379837036},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.4512662887573242},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.398624986410141},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3375706672668457},{"id":"https://openalex.org/keywords/mobile-robot","display_name":"Mobile robot","score":0.15506711602210999},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.14854729175567627},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.131827712059021},{"id":"https://openalex.org/keywords/robot-control","display_name":"Robot control","score":0.09745731949806213}],"concepts":[{"id":"https://openalex.org/C61123122","wikidata":"https://www.wikidata.org/wiki/Q281287","display_name":"Politeness","level":2,"score":0.8786913752555847},{"id":"https://openalex.org/C2780522230","wikidata":"https://www.wikidata.org/wiki/Q1140419","display_name":"Ambiguity","level":2,"score":0.8001755475997925},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.724928081035614},{"id":"https://openalex.org/C143299363","wikidata":"https://www.wikidata.org/wiki/Q900584","display_name":"Attribution","level":2,"score":0.7159650325775146},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5463302135467529},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5243423581123352},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.520781934261322},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5204468369483948},{"id":"https://openalex.org/C172656115","wikidata":"https://www.wikidata.org/wiki/Q2142613","display_name":"Social distance","level":5,"score":0.4902096390724182},{"id":"https://openalex.org/C162947575","wikidata":"https://www.wikidata.org/wiki/Q2005645","display_name":"Social robot","level":5,"score":0.4636937379837036},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4512662887573242},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.398624986410141},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3375706672668457},{"id":"https://openalex.org/C19966478","wikidata":"https://www.wikidata.org/wiki/Q4810574","display_name":"Mobile robot","level":3,"score":0.15506711602210999},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.14854729175567627},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.131827712059021},{"id":"https://openalex.org/C65401140","wikidata":"https://www.wikidata.org/wiki/Q7353385","display_name":"Robot control","level":4,"score":0.09745731949806213},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/ro-man53752.2022.9900870","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ro-man53752.2022.9900870","pdf_url":null,"source":{"id":"https://openalex.org/S4363607995","display_name":"2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)","raw_type":"proceedings-article"},{"id":"pmh:oai:mediatum.ub.tum.de:node/1689615","is_oa":false,"landing_page_url":"https://mediatum.ub.tum.de/1689615","pdf_url":null,"source":{"id":"https://openalex.org/S4377196330","display_name":"mediaTUM  (Technical University of Munich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I62916508","host_organization_name":"Technical University of Munich","host_organization_lineage":["https://openalex.org/I62916508"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"ConferencePaper"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Reduced inequalities","id":"https://metadata.un.org/sdg/10","score":0.5299999713897705}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W41929864","https://openalex.org/W82037069","https://openalex.org/W1659701168","https://openalex.org/W1841352775","https://openalex.org/W1946161921","https://openalex.org/W1967751104","https://openalex.org/W1978124457","https://openalex.org/W1987768879","https://openalex.org/W2016131089","https://openalex.org/W2020516223","https://openalex.org/W2062663664","https://openalex.org/W2063502182","https://openalex.org/W2068036243","https://openalex.org/W2152905082","https://openalex.org/W2156897926","https://openalex.org/W2327299472","https://openalex.org/W2405357702","https://openalex.org/W2411171708","https://openalex.org/W2513551978","https://openalex.org/W2528966686","https://openalex.org/W2529710944","https://openalex.org/W2886638267","https://openalex.org/W2914263495","https://openalex.org/W2914834234","https://openalex.org/W3040778547","https://openalex.org/W3084863074","https://openalex.org/W3102356365","https://openalex.org/W3117485276","https://openalex.org/W3141681759","https://openalex.org/W3142030220","https://openalex.org/W3194514187","https://openalex.org/W4248056173","https://openalex.org/W4253327402","https://openalex.org/W4285740067","https://openalex.org/W6601760939","https://openalex.org/W6603332691","https://openalex.org/W6637328680","https://openalex.org/W6714804042","https://openalex.org/W7009432904"],"related_works":["https://openalex.org/W2394026242","https://openalex.org/W3157531824","https://openalex.org/W627623443","https://openalex.org/W2350380269","https://openalex.org/W1997386688","https://openalex.org/W4388526518","https://openalex.org/W1821483538","https://openalex.org/W313541083","https://openalex.org/W4256129598","https://openalex.org/W2988012016"],"abstract_inverted_index":{"Robots":[0],"are":[1],"increasingly":[2],"involved":[3],"in":[4,45,91,115,170,192],"tasks":[5],"that":[6],"require":[7],"them":[8],"to":[9,27,77,134,172,178,184,200],"navigate":[10],"social":[11,17,176],"spaces":[12],"shared":[13],"with":[14,208,214],"humans.":[15],"Following":[16],"norms":[18],"is":[19],"considered":[20],"a":[21,51,92,96,129,160,164],"key":[22],"requirement":[23],"for":[24,104,131],"such":[25],"robots":[26,39],"ensure":[28],"their":[29,46,58,69,105],"acceptance":[30],"and":[31,63,108,123,211],"long-term":[32],"use.":[33],"This":[34],"paper":[35],"focuses":[36],"on":[37,67,175],"delivery":[38,97],"as":[40,139,141],"these":[41],"often":[42],"encounter":[43],"problems":[44],"operational":[47],"areas\u2013in":[48],"this":[49,79],"case":[50],"busy":[52],"university":[53],"campus\u2013":[54],"when":[55],"they":[56,64],"find":[57],"way":[59],"blocked":[60],"by":[61],"people":[62],"cannot":[65],"move":[66],"towards":[68],"goal":[70],"destination.":[71],"We":[72],"explored":[73],"automated":[74],"cue":[75],"triggering":[76],"resolve":[78],"situation":[80],"autonomously":[81],"without":[82],"the":[83,116,124,132,136,145,179,195,202,217],"help":[84],"of":[85,120,128,167,216],"remote":[86],"operators.":[87],"Eighty-three":[88],"pedestrians":[89],"participated":[90],"real-world":[93],"study":[94],"using":[95],"robot.":[98],"Four":[99],"different":[100,112,196],"cues":[101,113],"were":[102],"tested":[103],"perceived":[106,209],"politeness":[107,193],"ambiguity.":[109],"The":[110,157],"four":[111],"differed":[114],"presence":[117,125],"or":[118,126,153],"absence":[119,127],"an":[121],"instruction":[122],"justification":[130],"request":[133],"let":[135,201],"robot":[137,180,203],"pass":[138,204],"well":[140],"source":[142],"orientation":[143],"within":[144],"justification,":[146],"which":[147],"was":[148,181,188,205],"either":[149],"internally":[150],"(self-)":[151],"directed":[152],"externally":[154],"(user-)":[155],"directed.":[156],"results":[158],"reveal":[159],"complex":[161],"picture.":[162],"Overall,":[163],"positive":[165],"effect":[166],"verbal":[168],"instructions":[169],"comparison":[171],"staying":[173],"mute":[174],"attributions":[177],"found.":[182],"Contrary":[183],"our":[185],"expectations,":[186],"there":[187],"no":[189],"significant":[190],"difference":[191],"between":[194],"requests.":[197,218],"Participants\u2019":[198],"willingness":[199],"positively":[206],"correlated":[207,213],"politeness,":[210],"negatively":[212],"ambiguity":[215]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":8}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
