{"id":"https://openalex.org/W3093504207","doi":"https://doi.org/10.1109/ro-man47096.2020.9223496","title":"Rate My Robot: The effect of Word-of-Mouth (WOM) on perceptions of a social robot\u2019s teaching performance","display_name":"Rate My Robot: The effect of Word-of-Mouth (WOM) on perceptions of a social robot\u2019s teaching performance","publication_year":2020,"publication_date":"2020-08-01","ids":{"openalex":"https://openalex.org/W3093504207","doi":"https://doi.org/10.1109/ro-man47096.2020.9223496","mag":"3093504207"},"language":"en","primary_location":{"id":"doi:10.1109/ro-man47096.2020.9223496","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ro-man47096.2020.9223496","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2020 29th IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058176293","display_name":"Chad Edwards","orcid":"https://orcid.org/0000-0002-1053-6349"},"institutions":[{"id":"https://openalex.org/I141649380","display_name":"Western Michigan University","ror":"https://ror.org/04j198w64","country_code":"US","type":"education","lineage":["https://openalex.org/I141649380"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Chad Edwards","raw_affiliation_strings":["Communication and Social Robotics Labs, School of Communication at Western Michigan University, Kalamazoo, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Communication and Social Robotics Labs, School of Communication at Western Michigan University, Kalamazoo, MI, USA","institution_ids":["https://openalex.org/I141649380"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068371318","display_name":"Autumn Edwards","orcid":"https://orcid.org/0000-0002-5963-197X"},"institutions":[{"id":"https://openalex.org/I141649380","display_name":"Western Michigan University","ror":"https://ror.org/04j198w64","country_code":"US","type":"education","lineage":["https://openalex.org/I141649380"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Autumn Edwards","raw_affiliation_strings":["Communication and Social Robotics Labs, School of Communication at Western Michigan University, Kalamazoo, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Communication and Social Robotics Labs, School of Communication at Western Michigan University, Kalamazoo, MI, USA","institution_ids":["https://openalex.org/I141649380"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027794292","display_name":"Varun Rijhwani","orcid":"https://orcid.org/0000-0002-5668-2288"},"institutions":[{"id":"https://openalex.org/I4210147161","display_name":"Mudra Institute of Communications Ahmedabad","ror":"https://ror.org/03thb9733","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210147161"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Varun Rijhwani","raw_affiliation_strings":["MICA, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"MICA, India","institution_ids":["https://openalex.org/I4210147161"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7405,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.7139658,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"1063","last_page":"1068"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12593","display_name":"Communication in Education and Healthcare","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12593","display_name":"Communication in Education and Healthcare","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9674999713897705,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6638777256011963},{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.6616036891937256},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.6615644693374634},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6143558025360107},{"id":"https://openalex.org/keywords/social-robot","display_name":"Social robot","score":0.5927752256393433},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"Word of mouth","score":0.5888291001319885},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45667028427124023},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.447244793176651},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.42515045404434204},{"id":"https://openalex.org/keywords/behavior-based-robotics","display_name":"Behavior-based robotics","score":0.4120589792728424},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3989483118057251},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.366391122341156},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.34262436628341675},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2788756489753723},{"id":"https://openalex.org/keywords/robotics","display_name":"Robotics","score":0.18740946054458618},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1725151538848877},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.15496543049812317},{"id":"https://openalex.org/keywords/mobile-robot","display_name":"Mobile robot","score":0.15358895063400269},{"id":"https://openalex.org/keywords/robot-control","display_name":"Robot control","score":0.12755951285362244},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.06552258133888245}],"concepts":[{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6638777256011963},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.6616036891937256},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.6615644693374634},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6143558025360107},{"id":"https://openalex.org/C162947575","wikidata":"https://www.wikidata.org/wiki/Q2005645","display_name":"Social robot","level":5,"score":0.5927752256393433},{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.5888291001319885},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45667028427124023},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.447244793176651},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.42515045404434204},{"id":"https://openalex.org/C19766214","wikidata":"https://www.wikidata.org/wiki/Q4880688","display_name":"Behavior-based robotics","level":4,"score":0.4120589792728424},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3989483118057251},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.366391122341156},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.34262436628341675},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2788756489753723},{"id":"https://openalex.org/C34413123","wikidata":"https://www.wikidata.org/wiki/Q170978","display_name":"Robotics","level":3,"score":0.18740946054458618},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1725151538848877},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.15496543049812317},{"id":"https://openalex.org/C19966478","wikidata":"https://www.wikidata.org/wiki/Q4810574","display_name":"Mobile robot","level":3,"score":0.15358895063400269},{"id":"https://openalex.org/C65401140","wikidata":"https://www.wikidata.org/wiki/Q7353385","display_name":"Robot control","level":4,"score":0.12755951285362244},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.06552258133888245},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ro-man47096.2020.9223496","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ro-man47096.2020.9223496","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2020 29th IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.6100000143051147}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W163484969","https://openalex.org/W1845293210","https://openalex.org/W1860350239","https://openalex.org/W1954347551","https://openalex.org/W1966362473","https://openalex.org/W1971655343","https://openalex.org/W1978831529","https://openalex.org/W1981794010","https://openalex.org/W1987900808","https://openalex.org/W1992262987","https://openalex.org/W2001812062","https://openalex.org/W2003698305","https://openalex.org/W2004930773","https://openalex.org/W2005701126","https://openalex.org/W2008542123","https://openalex.org/W2011744324","https://openalex.org/W2027268998","https://openalex.org/W2030029424","https://openalex.org/W2030648697","https://openalex.org/W2032633302","https://openalex.org/W2033727476","https://openalex.org/W2040750330","https://openalex.org/W2041386505","https://openalex.org/W2042366230","https://openalex.org/W2043465342","https://openalex.org/W2044326626","https://openalex.org/W2045795448","https://openalex.org/W2048987794","https://openalex.org/W2049218912","https://openalex.org/W2062212388","https://openalex.org/W2073039314","https://openalex.org/W2076576373","https://openalex.org/W2085144812","https://openalex.org/W2089620411","https://openalex.org/W2092985411","https://openalex.org/W2099594827","https://openalex.org/W2117449116","https://openalex.org/W2120523603","https://openalex.org/W2121533105","https://openalex.org/W2126612082","https://openalex.org/W2129692524","https://openalex.org/W2132058567","https://openalex.org/W2141377746","https://openalex.org/W2146943142","https://openalex.org/W2149595999","https://openalex.org/W2162417293","https://openalex.org/W2252981981","https://openalex.org/W2469993354","https://openalex.org/W2491346448","https://openalex.org/W2594661366","https://openalex.org/W2787282447","https://openalex.org/W2788781842","https://openalex.org/W2887919024","https://openalex.org/W2888290426","https://openalex.org/W2889357810","https://openalex.org/W3020189276","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2133150803","https://openalex.org/W2082173922","https://openalex.org/W2933829981","https://openalex.org/W2063471269","https://openalex.org/W2742736081","https://openalex.org/W4389264240","https://openalex.org/W2085401368","https://openalex.org/W2593469586","https://openalex.org/W3000224920","https://openalex.org/W2154123859"],"abstract_inverted_index":{"The":[0],"purpose":[1],"of":[2,10,17,53,91,105,109,118,128],"this":[3],"experiment":[4],"was":[5],"to":[6,59,125],"examine":[7],"the":[8,31,37,71,88,92,98,103,113],"impact":[9,104],"computer-mediated":[11],"word-of-mouth":[12],"communication":[13],"(WOM)":[14],"on":[15,107],"perceptions":[16,108],"a":[18,116],"social":[19,32,47,110],"robot":[20,33,38,83],"instructing":[21],"students.":[22],"We":[23],"hypothesized":[24],"that":[25,76,85],"participants":[26,63],"receiving":[27,64],"positive":[28],"WOM":[29,66,106],"about":[30,70],"instructor":[34],"would":[35],"rate":[36],"higher":[39,51],"for":[40],"perceived":[41],"credibility,":[42],"attraction":[43],"(social":[44],"and":[45,49,56,102,122],"task),":[46],"presence,":[48],"report":[50],"levels":[52],"affective":[54],"learning":[55],"state":[57],"motivation":[58],"learn":[60],"versus":[61],"those":[62],"negative":[65],"(or":[67],"no":[68],"WOM)":[69],"same":[72],"performance.":[73],"Results":[74,94],"demonstrated":[75],"there":[77],"are":[78,86,95],"some":[79],"factors":[80],"in":[81,112],"evaluating":[82],"performance":[84],"beyond":[87],"actual":[89],"abilities":[90],"robot.":[93],"examined":[96],"using":[97],"Heuristic-Systematic":[99],"Processing":[100],"model,":[101],"robots":[111],"environment.":[114],"As":[115],"result":[117],"these":[119],"findings,":[120],"designers":[121],"practitioners":[123],"need":[124],"be":[126],"conscious":[127],"WOM.":[129]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}