{"id":"https://openalex.org/W2999859889","doi":"https://doi.org/10.1109/ro-man46459.2019.8956424","title":"Human Trust After Robot Mistakes: Study of the Effects of Different Forms of Robot Communication","display_name":"Human Trust After Robot Mistakes: Study of the Effects of Different Forms of Robot Communication","publication_year":2019,"publication_date":"2019-10-01","ids":{"openalex":"https://openalex.org/W2999859889","doi":"https://doi.org/10.1109/ro-man46459.2019.8956424","mag":"2999859889"},"language":"en","primary_location":{"id":"doi:10.1109/ro-man46459.2019.8956424","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ro-man46459.2019.8956424","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2019 28th IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087591159","display_name":"Sean Ye","orcid":null},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sean Ye","raw_affiliation_strings":["Georgia Institute of Technology,Atlanta,GA","Georgia Institute of Technology, Atlanta, GA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology,Atlanta,GA","institution_ids":["https://openalex.org/I130701444"]},{"raw_affiliation_string":"Georgia Institute of Technology, Atlanta, GA","institution_ids":["https://openalex.org/I130701444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052933616","display_name":"Glen Neville","orcid":"https://orcid.org/0000-0003-0623-6279"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Glen Neville","raw_affiliation_strings":["Georgia Institute of Technology,Atlanta,GA","Georgia Institute of Technology, Atlanta, GA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology,Atlanta,GA","institution_ids":["https://openalex.org/I130701444"]},{"raw_affiliation_string":"Georgia Institute of Technology, Atlanta, GA","institution_ids":["https://openalex.org/I130701444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046734455","display_name":"Mariah Schrum","orcid":"https://orcid.org/0000-0001-6277-4720"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mariah Schrum","raw_affiliation_strings":["Georgia Institute of Technology,Atlanta,GA","Georgia Institute of Technology, Atlanta, GA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology,Atlanta,GA","institution_ids":["https://openalex.org/I130701444"]},{"raw_affiliation_string":"Georgia Institute of Technology, Atlanta, GA","institution_ids":["https://openalex.org/I130701444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008211323","display_name":"Matthew Gombolay","orcid":"https://orcid.org/0000-0002-5321-6038"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Matthew Gombolay","raw_affiliation_strings":["Georgia Institute of Technology,Atlanta,GA","Georgia Institute of Technology, Atlanta, GA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology,Atlanta,GA","institution_ids":["https://openalex.org/I130701444"]},{"raw_affiliation_string":"Georgia Institute of Technology, Atlanta, GA","institution_ids":["https://openalex.org/I130701444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033265891","display_name":"Sonia Chernova","orcid":"https://orcid.org/0000-0001-6320-0825"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sonia Chernova","raw_affiliation_strings":["Georgia Institute of Technology,Atlanta,GA","Georgia Institute of Technology, Atlanta, GA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology,Atlanta,GA","institution_ids":["https://openalex.org/I130701444"]},{"raw_affiliation_string":"Georgia Institute of Technology, Atlanta, GA","institution_ids":["https://openalex.org/I130701444"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103550416","display_name":"Ayanna M. Howard","orcid":null},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ayanna Howard","raw_affiliation_strings":["Georgia Institute of Technology,Atlanta,GA","Georgia Institute of Technology, Atlanta, GA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology,Atlanta,GA","institution_ids":["https://openalex.org/I130701444"]},{"raw_affiliation_string":"Georgia Institute of Technology, Atlanta, GA","institution_ids":["https://openalex.org/I130701444"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.1353,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.87706903,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13382","display_name":"Robotics and Automated Systems","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/2207","display_name":"Control and Systems Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10462","display_name":"Reinforcement Learning in Robotics","score":0.9925000071525574,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.8729430437088013},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.7307160496711731},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.6067246794700623},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5936722755432129},{"id":"https://openalex.org/keywords/humanoid-robot","display_name":"Humanoid robot","score":0.5479972958564758},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.49575552344322205},{"id":"https://openalex.org/keywords/mobile-robot","display_name":"Mobile robot","score":0.4354782998561859},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4330664277076721},{"id":"https://openalex.org/keywords/human\u2013robot-interaction","display_name":"Human\u2013robot interaction","score":0.41525959968566895},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.33104056119918823},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.23620831966400146},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.10808664560317993}],"concepts":[{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.8729430437088013},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.7307160496711731},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.6067246794700623},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5936722755432129},{"id":"https://openalex.org/C60692881","wikidata":"https://www.wikidata.org/wiki/Q584529","display_name":"Humanoid robot","level":3,"score":0.5479972958564758},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49575552344322205},{"id":"https://openalex.org/C19966478","wikidata":"https://www.wikidata.org/wiki/Q4810574","display_name":"Mobile robot","level":3,"score":0.4354782998561859},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4330664277076721},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.41525959968566895},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.33104056119918823},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.23620831966400146},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10808664560317993},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ro-man46459.2019.8956424","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ro-man46459.2019.8956424","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2019 28th IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.44999998807907104,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W1525745722","https://openalex.org/W1973679562","https://openalex.org/W1984314602","https://openalex.org/W1986233592","https://openalex.org/W1995641496","https://openalex.org/W2002024051","https://openalex.org/W2110585328","https://openalex.org/W2116094002","https://openalex.org/W2135907989","https://openalex.org/W2153738822","https://openalex.org/W2162408846","https://openalex.org/W2165542916","https://openalex.org/W2312518867","https://openalex.org/W2398251251","https://openalex.org/W2408979476","https://openalex.org/W2470650155","https://openalex.org/W2579555219","https://openalex.org/W2586616796","https://openalex.org/W2746230258","https://openalex.org/W2899803801","https://openalex.org/W3114284325","https://openalex.org/W4214893188","https://openalex.org/W4231055147","https://openalex.org/W4254148040","https://openalex.org/W4254779800","https://openalex.org/W4254990006","https://openalex.org/W6649412040","https://openalex.org/W6677018340","https://openalex.org/W6683536443","https://openalex.org/W6712528462","https://openalex.org/W6788119825"],"related_works":["https://openalex.org/W2122871747","https://openalex.org/W3213722473","https://openalex.org/W2110944602","https://openalex.org/W3114279067","https://openalex.org/W4287179229","https://openalex.org/W4293926484","https://openalex.org/W3205513966","https://openalex.org/W3120459843","https://openalex.org/W4366547574","https://openalex.org/W3200191727"],"abstract_inverted_index":{"Collaborative":[0],"robots":[1],"that":[2,61,100,130,146,156],"work":[3],"alongside":[4],"humans":[5,55],"will":[6],"experience":[7],"service":[8],"breakdowns":[9],"and":[10,25,56,65,88,109],"make":[11,134],"mistakes.":[12],"These":[13],"robotic":[14],"failures":[15],"can":[16],"cause":[17],"a":[18,37,94,114,119,127,137],"degradation":[19],"of":[20,32,59,79,85,90,103,126,140],"trust":[21,33,67,107,148],"between":[22,54],"the":[23,26,43,51,83,98,124,150,167],"robot":[24,44,111,129,151,157,168],"community":[27],"being":[28],"served.":[29],"A":[30],"loss":[31],"may":[34],"impact":[35],"whether":[36],"user":[38],"continues":[39],"to":[40,49,69,133,165,171],"rely":[41],"on":[42,106],"for":[45],"assistance.":[46],"In":[47,72],"order":[48],"improve":[50],"teaming":[52],"capabilities":[53],"robots,":[57],"forms":[58,78,102],"communication":[60,80,104],"aid":[62],"in":[63,149],"developing":[64],"maintaining":[66],"need":[68],"be":[70],"investigated.":[71],"our":[73],"study,":[74],"we":[75],"identify":[76],"four":[77],"which":[81],"dictate":[82],"timing":[84],"information":[86],"given":[87],"type":[89],"initiation":[91],"used":[92],"by":[93],"robot.":[95],"We":[96],"investigate":[97],"effect":[99],"these":[101],"have":[105],"with":[108,123],"without":[110],"mistakes":[112,135],"during":[113],"cooperative":[115],"task.":[116],"Participants":[117],"played":[118],"memory":[120],"task":[121],"game":[122],"help":[125],"humanoid":[128],"was":[131,152],"designed":[132],"after":[136],"certain":[138],"amount":[139],"time":[141],"passed.":[142],"The":[143],"results":[144],"showed":[145],"participants'":[147],"better":[153],"preserved":[154],"when":[155,166],"offered":[158],"advice":[159],"only":[160],"upon":[161],"request":[162],"as":[163],"opposed":[164],"took":[169],"initiative":[170],"give":[172],"advice.":[173]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
