{"id":"https://openalex.org/W2162391508","doi":"https://doi.org/10.1109/re.2011.6051662","title":"Integrating analysis of customers' processes into roadmapping: The value-creation perspective","display_name":"Integrating analysis of customers' processes into roadmapping: The value-creation perspective","publication_year":2011,"publication_date":"2011-08-01","ids":{"openalex":"https://openalex.org/W2162391508","doi":"https://doi.org/10.1109/re.2011.6051662","mag":"2162391508"},"language":"en","primary_location":{"id":"doi:10.1109/re.2011.6051662","is_oa":false,"landing_page_url":"https://doi.org/10.1109/re.2011.6051662","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 IEEE 19th International Requirements Engineering Conference","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035942128","display_name":"Marko Komssi","orcid":null},"institutions":[{"id":"https://openalex.org/I9927081","display_name":"Aalto University","ror":"https://ror.org/020hwjq30","country_code":"FI","type":"education","lineage":["https://openalex.org/I9927081"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Marko Komssi","raw_affiliation_strings":["Aalto University, Espoo, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Aalto University, Espoo, Finland","institution_ids":["https://openalex.org/I9927081"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084761357","display_name":"Marjo Kauppinen","orcid":"https://orcid.org/0000-0002-8794-6792"},"institutions":[{"id":"https://openalex.org/I9927081","display_name":"Aalto University","ror":"https://ror.org/020hwjq30","country_code":"FI","type":"education","lineage":["https://openalex.org/I9927081"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Marjo Kauppinen","raw_affiliation_strings":["Aalto University, Espoo, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Aalto University, Espoo, Finland","institution_ids":["https://openalex.org/I9927081"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083997860","display_name":"Harri T\u00f6h\u00f6nen","orcid":"https://orcid.org/0000-0002-6655-1732"},"institutions":[{"id":"https://openalex.org/I9927081","display_name":"Aalto University","ror":"https://ror.org/020hwjq30","country_code":"FI","type":"education","lineage":["https://openalex.org/I9927081"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Harri Tohonen","raw_affiliation_strings":["Aalto University, Espoo, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Aalto University, Espoo, Finland","institution_ids":["https://openalex.org/I9927081"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007683037","display_name":"Laura Lehtola","orcid":null},"institutions":[{"id":"https://openalex.org/I9927081","display_name":"Aalto University","ror":"https://ror.org/020hwjq30","country_code":"FI","type":"education","lineage":["https://openalex.org/I9927081"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Laura Lehtola","raw_affiliation_strings":["Aalto University, Espoo, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Aalto University, Espoo, Finland","institution_ids":["https://openalex.org/I9927081"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109332002","display_name":"Alan M. Davis","orcid":null},"institutions":[{"id":"https://openalex.org/I888729015","display_name":"University of Colorado Colorado Springs","ror":"https://ror.org/054spjc55","country_code":"US","type":"education","lineage":["https://openalex.org/I888729015"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Alan M. Davis","raw_affiliation_strings":["College of Business University of Colorado, Colorado Springs, Colorado Springs, CO, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business University of Colorado, Colorado Springs, Colorado Springs, CO, USA","institution_ids":["https://openalex.org/I888729015"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.594,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.86789704,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"57","last_page":"66"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12786","display_name":"Innovation and Socioeconomic Development","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6118730902671814},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5308334231376648},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5112390518188477},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5107865333557129},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.508960485458374},{"id":"https://openalex.org/keywords/customer-needs","display_name":"Customer needs","score":0.4956408739089966},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.46142107248306274},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4272434115409851},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.41758620738983154},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.40549197793006897},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2621699869632721},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.08035215735435486}],"concepts":[{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6118730902671814},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5308334231376648},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5112390518188477},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5107865333557129},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.508960485458374},{"id":"https://openalex.org/C2985100168","wikidata":"https://www.wikidata.org/wiki/Q2005683","display_name":"Customer needs","level":2,"score":0.4956408739089966},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.46142107248306274},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4272434115409851},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.41758620738983154},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.40549197793006897},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2621699869632721},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08035215735435486},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/re.2011.6051662","is_oa":false,"landing_page_url":"https://doi.org/10.1109/re.2011.6051662","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 IEEE 19th International Requirements Engineering Conference","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4699999988079071,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W9558245","https://openalex.org/W54235218","https://openalex.org/W102495239","https://openalex.org/W174297921","https://openalex.org/W200072951","https://openalex.org/W1492874993","https://openalex.org/W1494822172","https://openalex.org/W1504045958","https://openalex.org/W1537923806","https://openalex.org/W1737826015","https://openalex.org/W1879182612","https://openalex.org/W1895438151","https://openalex.org/W1972970784","https://openalex.org/W1976642641","https://openalex.org/W1997176931","https://openalex.org/W2013965863","https://openalex.org/W2031648262","https://openalex.org/W2046752514","https://openalex.org/W2049588435","https://openalex.org/W2051020202","https://openalex.org/W2059702009","https://openalex.org/W2064945516","https://openalex.org/W2078789144","https://openalex.org/W2109230325","https://openalex.org/W2111813090","https://openalex.org/W2112742901","https://openalex.org/W2120691048","https://openalex.org/W2125698359","https://openalex.org/W2125920935","https://openalex.org/W2126098905","https://openalex.org/W2127481569","https://openalex.org/W2139809107","https://openalex.org/W2156218005","https://openalex.org/W2161637233","https://openalex.org/W2165815769","https://openalex.org/W2339106955","https://openalex.org/W2611024560","https://openalex.org/W3124656583","https://openalex.org/W6604154904","https://openalex.org/W6639688073","https://openalex.org/W6684522885","https://openalex.org/W7061467178"],"related_works":["https://openalex.org/W2149537132","https://openalex.org/W2018871932","https://openalex.org/W641279757","https://openalex.org/W370975646","https://openalex.org/W1670566515","https://openalex.org/W4242022592","https://openalex.org/W596972243","https://openalex.org/W4313230280","https://openalex.org/W69751022","https://openalex.org/W2063534752"],"abstract_inverted_index":{"Roadmapping":[0],"has":[1,20],"been":[2],"recognized":[3],"as":[4],"a":[5,10,104],"critical":[6],"activity":[7],"for":[8],"combining":[9],"business":[11,156],"strategy":[12],"with":[13,88,115],"release":[14],"planning.":[15],"Furthermore,":[16],"the":[17,25,42,63,95,124,130,136,147,151],"marketing":[18],"literature":[19],"placed":[21],"increasing":[22],"emphasis":[23],"on":[24,41],"importance":[26],"of":[27,45,62,76,126,132,138,153],"understanding":[28],"customers'":[29,80,96,133,139,148],"processes":[30,81,97,134],"and":[31,65,79,101,135,150],"customer":[32,55,77],"value.":[33],"This":[34],"paper":[35],"presents":[36],"an":[37],"action":[38],"research":[39],"study":[40],"roadmapping":[43,67],"problems":[44],"two":[46],"software":[47,117,127],"product":[48],"companies.":[49],"The":[50,109,141],"key":[51],"findings":[52],"were":[53,91],"that":[54,66],"knowledge":[56],"was":[57,82],"fragmented":[58],"across":[59],"different":[60],"functions":[61],"companies":[64,118],"neglected":[68],"service":[69,155],"development.":[70],"To":[71],"solve":[72],"these":[73],"problems,":[74],"analysis":[75,131],"value":[78,144],"integrated":[83],"into":[84],"roadmapping.":[85,108],"Facilitated":[86],"workshops":[87],"cross-functional":[89],"teams":[90],"used":[92],"to":[93,102,107,129],"analyze":[94],"in":[98],"their":[99,121],"entirety":[100],"create":[103],"holistic":[105],"view":[106],"lessons":[110],"learned":[111],"offer":[112],"practical":[113],"means":[114],"which":[116],"can":[119],"shift":[120,142],"focus":[122],"from":[123,146],"prioritization":[125,137],"features":[128],"activities.":[140],"promotes":[143],"creation":[145],"perspective":[149],"discovery":[152],"new":[154],"opportunities.":[157]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
