{"id":"https://openalex.org/W2106541260","doi":"https://doi.org/10.1109/pimrc.2007.4394193","title":"Performance Comparison of Call Routing Algorithms over Virtual Call Centres","display_name":"Performance Comparison of Call Routing Algorithms over Virtual Call Centres","publication_year":2007,"publication_date":"2007-01-01","ids":{"openalex":"https://openalex.org/W2106541260","doi":"https://doi.org/10.1109/pimrc.2007.4394193","mag":"2106541260"},"language":"en","primary_location":{"id":"doi:10.1109/pimrc.2007.4394193","is_oa":false,"landing_page_url":"https://doi.org/10.1109/pimrc.2007.4394193","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2007 IEEE 18th International Symposium on Personal, Indoor and Mobile Radio Communications","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073620922","display_name":"Akinbola Adetunji","orcid":null},"institutions":[{"id":"https://openalex.org/I195939026","display_name":"Glasgow Caledonian University","ror":"https://ror.org/03dvm1235","country_code":"GB","type":"education","lineage":["https://openalex.org/I195939026"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"A. Adetunji","raw_affiliation_strings":["School of Computing and Mathematical Sciences, Glasgow Caledonian University, Glasgow, UK","Glasgow Caledonian University Glasgow"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing and Mathematical Sciences, Glasgow Caledonian University, Glasgow, UK","institution_ids":["https://openalex.org/I195939026"]},{"raw_affiliation_string":"Glasgow Caledonian University Glasgow","institution_ids":["https://openalex.org/I195939026"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011632163","display_name":"Alireza Shahrabi","orcid":"https://orcid.org/0000-0002-6583-0617"},"institutions":[{"id":"https://openalex.org/I195939026","display_name":"Glasgow Caledonian University","ror":"https://ror.org/03dvm1235","country_code":"GB","type":"education","lineage":["https://openalex.org/I195939026"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"A. Shahrabi","raw_affiliation_strings":["School of Computing and Mathematical Sciences, Glasgow Caledonian University, Glasgow, UK","Glasgow Caledonian University Glasgow"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing and Mathematical Sciences, Glasgow Caledonian University, Glasgow, UK","institution_ids":["https://openalex.org/I195939026"]},{"raw_affiliation_string":"Glasgow Caledonian University Glasgow","institution_ids":["https://openalex.org/I195939026"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083724607","display_name":"Hadi Larijani","orcid":"https://orcid.org/0000-0002-6826-207X"},"institutions":[{"id":"https://openalex.org/I195939026","display_name":"Glasgow Caledonian University","ror":"https://ror.org/03dvm1235","country_code":"GB","type":"education","lineage":["https://openalex.org/I195939026"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"H. Larijani","raw_affiliation_strings":["School of Computing and Mathematical Sciences, Glasgow Caledonian University, Glasgow, UK","Glasgow Caledonian University Glasgow"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing and Mathematical Sciences, Glasgow Caledonian University, Glasgow, UK","institution_ids":["https://openalex.org/I195939026"]},{"raw_affiliation_string":"Glasgow Caledonian University Glasgow","institution_ids":["https://openalex.org/I195939026"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005823400","display_name":"Mike Mannion","orcid":"https://orcid.org/0000-0003-2589-3901"},"institutions":[{"id":"https://openalex.org/I195939026","display_name":"Glasgow Caledonian University","ror":"https://ror.org/03dvm1235","country_code":"GB","type":"education","lineage":["https://openalex.org/I195939026"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"M. Mannion","raw_affiliation_strings":["School of Computing and Mathematical Sciences, Glasgow Caledonian University, Glasgow, UK","Glasgow Caledonian University Glasgow"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing and Mathematical Sciences, Glasgow Caledonian University, Glasgow, UK","institution_ids":["https://openalex.org/I195939026"]},{"raw_affiliation_string":"Glasgow Caledonian University Glasgow","institution_ids":["https://openalex.org/I195939026"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4216,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.84226619,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"7","issue":null,"first_page":"1","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11409","display_name":"Advanced Wireless Network Optimization","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10575","display_name":"Wireless Communication Networks Research","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7689907550811768},{"id":"https://openalex.org/keywords/routing","display_name":"Routing (electronic design automation)","score":0.6271708011627197},{"id":"https://openalex.org/keywords/policy-based-routing","display_name":"Policy-based routing","score":0.5386670827865601},{"id":"https://openalex.org/keywords/static-routing","display_name":"Static routing","score":0.508906364440918},{"id":"https://openalex.org/keywords/multipath-routing","display_name":"Multipath routing","score":0.45904818177223206},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.4515123665332794},{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.4487971067428589},{"id":"https://openalex.org/keywords/routing-algorithm","display_name":"Routing algorithm","score":0.42959481477737427},{"id":"https://openalex.org/keywords/link-state-routing-protocol","display_name":"Link-state routing protocol","score":0.42606621980667114},{"id":"https://openalex.org/keywords/distributed-computing","display_name":"Distributed computing","score":0.37851160764694214},{"id":"https://openalex.org/keywords/algorithm","display_name":"Algorithm","score":0.36481404304504395},{"id":"https://openalex.org/keywords/routing-protocol","display_name":"Routing protocol","score":0.2648469805717468}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7689907550811768},{"id":"https://openalex.org/C74172769","wikidata":"https://www.wikidata.org/wiki/Q1446839","display_name":"Routing (electronic design automation)","level":2,"score":0.6271708011627197},{"id":"https://openalex.org/C196423136","wikidata":"https://www.wikidata.org/wiki/Q7209671","display_name":"Policy-based routing","level":5,"score":0.5386670827865601},{"id":"https://openalex.org/C204948658","wikidata":"https://www.wikidata.org/wiki/Q1119410","display_name":"Static routing","level":4,"score":0.508906364440918},{"id":"https://openalex.org/C76522221","wikidata":"https://www.wikidata.org/wiki/Q5035396","display_name":"Multipath routing","level":5,"score":0.45904818177223206},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.4515123665332794},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.4487971067428589},{"id":"https://openalex.org/C2984173633","wikidata":"https://www.wikidata.org/wiki/Q22725","display_name":"Routing algorithm","level":4,"score":0.42959481477737427},{"id":"https://openalex.org/C89305328","wikidata":"https://www.wikidata.org/wiki/Q1755411","display_name":"Link-state routing protocol","level":4,"score":0.42606621980667114},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.37851160764694214},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.36481404304504395},{"id":"https://openalex.org/C104954878","wikidata":"https://www.wikidata.org/wiki/Q1648707","display_name":"Routing protocol","level":3,"score":0.2648469805717468},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/pimrc.2007.4394193","is_oa":false,"landing_page_url":"https://doi.org/10.1109/pimrc.2007.4394193","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2007 IEEE 18th International Symposium on Personal, Indoor and Mobile Radio Communications","raw_type":"proceedings-article"},{"id":"pmh:oai:researchonline.gcu.ac.uk:openaire_cris_publications/c6da2ed1-ec6a-471b-8560-f18a2744422b","is_oa":false,"landing_page_url":"https://researchonline.gcu.ac.uk/en/publications/c6da2ed1-ec6a-471b-8560-f18a2744422b","pdf_url":null,"source":{"id":"https://openalex.org/S4306402566","display_name":"ResearchOnline (Glasgow Caledonian University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I195939026","host_organization_name":"Glasgow Caledonian University","host_organization_lineage":["https://openalex.org/I195939026"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"Adetunji, A, Sharabi, A, Larijani, H & Mannion, M 2007, Performance comparison of call routing algorithms over virtual call centres. in 18th Annual IEEE International Symposium on Personal, Indoor and Mobile Radio Communications : PIMRC '07 / Athens, Greece. 3 -7 September 2007, Athens Hilton. 2007 IEEE 18th International Symposium on Personal, Indoor and Mobile Radio Communications, IEEE, 18th Annual International IEEE Symposium on Personal, Indoor and Mobile Communications , Athens, Greece, 3/09/07. https://doi.org/10.1109/PIMRC.2007.4394193","raw_type":"contributionToPeriodical"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W1525738853","https://openalex.org/W1546421217","https://openalex.org/W1569343910","https://openalex.org/W2049615950","https://openalex.org/W2112518908","https://openalex.org/W2119338125","https://openalex.org/W2121888679","https://openalex.org/W2130931625","https://openalex.org/W2151716009","https://openalex.org/W2153288907","https://openalex.org/W2902677644","https://openalex.org/W4239364270","https://openalex.org/W6632737768"],"related_works":["https://openalex.org/W2607223747","https://openalex.org/W2082566976","https://openalex.org/W2286025681","https://openalex.org/W2613682624","https://openalex.org/W2369989480","https://openalex.org/W2619478018","https://openalex.org/W4205676746","https://openalex.org/W4214896794","https://openalex.org/W3134665879","https://openalex.org/W2102969916"],"abstract_inverted_index":{"Call":[0],"routing":[1,23,36,74,99,104,124,129],"is":[2,39],"a":[3,9,33,85,94,134],"vital":[4],"technique":[5],"required":[6],"to":[7,20,41,91],"achieve":[8],"functioning":[10],"virtual":[11,87],"call":[12,22,35,73,88,103,128],"centre":[13,89],"(VCC).":[14],"Several":[15],"algorithms":[16,75],"have":[17,111],"been":[18,62,112],"proposed":[19],"support":[21],"for":[24,76,97],"VCCs":[25],"over":[26],"the":[27,53,67,122,138,144],"past":[28],"few":[29],"years.":[30],"When":[31],"proposing":[32],"new":[34],"algorithm,":[37],"it":[38,48],"critical":[40],"determine":[42],"its":[43],"precise":[44],"scope":[45],"and":[46,56,109],"evaluate":[47],"with":[49],"accurate":[50],"modelling":[51],"of":[52,69,72],"underlying":[54],"protocols":[55],"communication":[57],"mechanisms.":[58],"However,":[59],"there":[60],"has":[61],"comparatively":[63],"little":[64],"activity":[65],"in":[66,114,143],"area":[68],"performance":[70],"comparison":[71],"VCCs.":[77],"This":[78],"paper":[79],"addresses":[80],"this":[81,115],"issue":[82],"by":[83],"developing":[84],"working":[86],"model":[90],"act":[92],"as":[93],"test":[95],"bed":[96],"each":[98],"algorithm.":[100],"Three":[101],"well-known":[102],"algorithms,":[105],"namely":[106],"JSQ,":[107],"MED":[108,123],"GRR,":[110],"considered":[113],"study.":[116],"Our":[117],"simulation":[118],"results":[119],"show":[120],"that":[121],"algorithm":[125],"outperforms":[126],"other":[127],"algorithms.":[130],"Moreover,":[131],"we":[132],"identify":[133],"direct":[135],"relationship":[136],"between":[137],"different":[139],"performances":[140],"metrics":[141],"used":[142],"comparison.":[145]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
