{"id":"https://openalex.org/W2610976202","doi":"https://doi.org/10.1109/percomw.2017.7917585","title":"A service Robot Acceptance Model: User acceptance of humanoid robots during service encounters","display_name":"A service Robot Acceptance Model: User acceptance of humanoid robots during service encounters","publication_year":2017,"publication_date":"2017-03-01","ids":{"openalex":"https://openalex.org/W2610976202","doi":"https://doi.org/10.1109/percomw.2017.7917585","mag":"2610976202"},"language":"en","primary_location":{"id":"doi:10.1109/percomw.2017.7917585","is_oa":false,"landing_page_url":"https://doi.org/10.1109/percomw.2017.7917585","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 IEEE International Conference on Pervasive Computing and Communications Workshops (PerCom Workshops)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040295958","display_name":"Ruth Stock","orcid":"https://orcid.org/0000-0002-2088-6553"},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technical University of Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Ruth Maria Stock","raw_affiliation_strings":["Marketing and Human Resource Management, TU Darmstadt, Darmstadt, Germany"],"affiliations":[{"raw_affiliation_string":"Marketing and Human Resource Management, TU Darmstadt, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046735737","display_name":"Moritz Merkle","orcid":"https://orcid.org/0000-0001-6940-0529"},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technical University of Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Moritz Merkle","raw_affiliation_strings":["Marketing and Human Resource Management, TU Darmstadt, Darmstadt, Germany"],"affiliations":[{"raw_affiliation_string":"Marketing and Human Resource Management, TU Darmstadt, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5040295958"],"corresponding_institution_ids":["https://openalex.org/I31512782"],"apc_list":null,"apc_paid":null,"fwci":4.1529,"has_fulltext":false,"cited_by_count":85,"citation_normalized_percentile":{"value":0.95168541,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"339","last_page":"344"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9896000027656555,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9864000082015991,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.7644598484039307},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.7496677041053772},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.682447075843811},{"id":"https://openalex.org/keywords/service-robot","display_name":"Service robot","score":0.6649466753005981},{"id":"https://openalex.org/keywords/humanoid-robot","display_name":"Humanoid robot","score":0.6361241936683655},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5219827890396118},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4760991334915161},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45543819665908813},{"id":"https://openalex.org/keywords/human\u2013robot-interaction","display_name":"Human\u2013robot interaction","score":0.4539492130279541},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.446461021900177},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3237497806549072},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.21718153357505798},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2054135501384735},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1589253544807434},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.15379908680915833}],"concepts":[{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.7644598484039307},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.7496677041053772},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.682447075843811},{"id":"https://openalex.org/C2776228582","wikidata":"https://www.wikidata.org/wiki/Q7455797","display_name":"Service robot","level":3,"score":0.6649466753005981},{"id":"https://openalex.org/C60692881","wikidata":"https://www.wikidata.org/wiki/Q584529","display_name":"Humanoid robot","level":3,"score":0.6361241936683655},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5219827890396118},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4760991334915161},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45543819665908813},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.4539492130279541},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.446461021900177},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3237497806549072},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.21718153357505798},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2054135501384735},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1589253544807434},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.15379908680915833}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1109/percomw.2017.7917585","is_oa":false,"landing_page_url":"https://doi.org/10.1109/percomw.2017.7917585","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 IEEE International Conference on Pervasive Computing and Communications Workshops (PerCom Workshops)","raw_type":"proceedings-article"},{"id":"pmh:oai:RePEc:dar:wpaper:123630","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"preprint"},{"id":"pmh:oai:tubiblio.ulb.tu-darmstadt.de:123630","is_oa":false,"landing_page_url":"http://tubiblio.ulb.tu-darmstadt.de/123630/","pdf_url":null,"source":{"id":"https://openalex.org/S4377196390","display_name":"TUbilio (Technical University of Darmstadt)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I31512782","host_organization_name":"Technische Universit\u00e4t Darmstadt","host_organization_lineage":["https://openalex.org/I31512782"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Konferenzver\u00f6ffentlichung"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W313395797","https://openalex.org/W1490405513","https://openalex.org/W1515158344","https://openalex.org/W1564259384","https://openalex.org/W1585746172","https://openalex.org/W1791587663","https://openalex.org/W1968792709","https://openalex.org/W1978847468","https://openalex.org/W1985966276","https://openalex.org/W1989244681","https://openalex.org/W2011276890","https://openalex.org/W2016433830","https://openalex.org/W2036389121","https://openalex.org/W2050365646","https://openalex.org/W2061044045","https://openalex.org/W2067369167","https://openalex.org/W2093744647","https://openalex.org/W2102197303","https://openalex.org/W2124088225","https://openalex.org/W2165529900","https://openalex.org/W2225226533","https://openalex.org/W2233460160","https://openalex.org/W2304108689","https://openalex.org/W2941631585","https://openalex.org/W4238343920","https://openalex.org/W6611039595","https://openalex.org/W6675232366","https://openalex.org/W6689201172"],"related_works":["https://openalex.org/W2745063183","https://openalex.org/W4256317079","https://openalex.org/W4293926484","https://openalex.org/W2539823562","https://openalex.org/W2950956522","https://openalex.org/W2153355016","https://openalex.org/W2121301744","https://openalex.org/W2935080094","https://openalex.org/W2586715940","https://openalex.org/W4382563751"],"abstract_inverted_index":{"This":[0],"research":[1],"examines":[2],"human-robot":[3],"acceptance":[4,15,35],"during":[5],"service":[6,38,101],"encounters.":[7],"Based":[8],"on":[9,23,58],"role":[10],"theory":[11],"and":[12,76,100],"the":[13],"technology":[14],"model":[16],"(TAM),":[17],"we":[18],"argue":[19],"that":[20,50],"users":[21,51,99],"draw":[22],"various":[24],"categories":[25],"of":[26,36,42,65],"expectations,":[27],"which":[28],"in":[29,92],"turn,":[30],"leads":[31],"to":[32],"a":[33,43,66,72,81],"user's":[34],"frontline":[37,74,102],"robots":[39],"(FSR).":[40],"Results":[41],"qualitative":[44],"study":[45],"with":[46,97],"63":[47],"participants":[48],"reveal":[49],"form":[52],"their":[53,62,69,78],"expectations":[54,70,79],"toward":[55,71,80],"FSR":[56],"based":[57],"three":[59],"categories:":[60],"(1)":[61],"ideal":[63],"imagination":[64],"service,":[67],"(2)":[68],"human":[73],"employee,":[75],"(3)":[77],"self-service":[82],"technology.":[83],"The":[84],"theoretically":[85],"developed":[86],"Robot-":[87],"Acceptance-Model":[88],"(RAM)":[89],"is":[90],"tested":[91],"an":[93],"experimental":[94],"services":[95],"setting":[96],"82":[98],"robots.":[103]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":14},{"year":2022,"cited_by_count":19},{"year":2021,"cited_by_count":11},{"year":2020,"cited_by_count":14},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
