{"id":"https://openalex.org/W4381744909","doi":"https://doi.org/10.1109/noms56928.2023.10154325","title":"Multi-stage Location for Root-Cause Metrics in Online Service Systems","display_name":"Multi-stage Location for Root-Cause Metrics in Online Service Systems","publication_year":2023,"publication_date":"2023-05-08","ids":{"openalex":"https://openalex.org/W4381744909","doi":"https://doi.org/10.1109/noms56928.2023.10154325"},"language":"en","primary_location":{"id":"doi:10.1109/noms56928.2023.10154325","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/noms56928.2023.10154325","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"NOMS 2023-2023 IEEE/IFIP Network Operations and Management Symposium","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101970107","display_name":"Yunfeng Zhao","orcid":"https://orcid.org/0009-0009-5095-7736"},"institutions":[{"id":"https://openalex.org/I2802444338","display_name":"King Center","ror":"https://ror.org/03nxex423","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I2802444338"]},{"id":"https://openalex.org/I4210167249","display_name":"Network Technologies (United States)","ror":"https://ror.org/05xnsth60","country_code":"US","type":"company","lineage":["https://openalex.org/I4210167249"]},{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN","US"],"is_corresponding":false,"raw_author_name":"Yunfeng Zhao","raw_affiliation_strings":["BNRist, Tsinghua University,Institute for Network Sciences and Cyberspace","Institute for Network Sciences and Cyberspace, BNRist, Tsinghua University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"BNRist, Tsinghua University,Institute for Network Sciences and Cyberspace","institution_ids":["https://openalex.org/I2802444338"]},{"raw_affiliation_string":"Institute for Network Sciences and Cyberspace, BNRist, Tsinghua University","institution_ids":["https://openalex.org/I4210167249","https://openalex.org/I99065089"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101581273","display_name":"Wenchi Zhang","orcid":"https://orcid.org/0000-0002-5599-030X"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Wenchi Zhang","raw_affiliation_strings":["Bizseer"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bizseer","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100343135","display_name":"Zhiliang Wang","orcid":"https://orcid.org/0000-0002-8382-4800"},"institutions":[{"id":"https://openalex.org/I2802444338","display_name":"King Center","ror":"https://ror.org/03nxex423","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I2802444338"]},{"id":"https://openalex.org/I4210136793","display_name":"Peng Cheng Laboratory","ror":"https://ror.org/03qdqbt06","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210136793"]},{"id":"https://openalex.org/I4210167249","display_name":"Network Technologies (United States)","ror":"https://ror.org/05xnsth60","country_code":"US","type":"company","lineage":["https://openalex.org/I4210167249"]},{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN","US"],"is_corresponding":false,"raw_author_name":"Zhiliang Wang","raw_affiliation_strings":["BNRist, Tsinghua University,Institute for Network Sciences and Cyberspace","Institute for Network Sciences and Cyberspace, BNRist, Tsinghua University","Quan Cheng Laboratory","Zhongguancun Laboratory"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"BNRist, Tsinghua University,Institute for Network Sciences and Cyberspace","institution_ids":["https://openalex.org/I2802444338"]},{"raw_affiliation_string":"Institute for Network Sciences and Cyberspace, BNRist, Tsinghua University","institution_ids":["https://openalex.org/I4210167249","https://openalex.org/I99065089"]},{"raw_affiliation_string":"Quan Cheng Laboratory","institution_ids":["https://openalex.org/I4210136793"]},{"raw_affiliation_string":"Zhongguancun Laboratory","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030906809","display_name":"Shize Zhang","orcid":"https://orcid.org/0000-0002-8474-0035"},"institutions":[{"id":"https://openalex.org/I2802444338","display_name":"King Center","ror":"https://ror.org/03nxex423","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I2802444338"]},{"id":"https://openalex.org/I4210167249","display_name":"Network Technologies (United States)","ror":"https://ror.org/05xnsth60","country_code":"US","type":"company","lineage":["https://openalex.org/I4210167249"]},{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN","US"],"is_corresponding":false,"raw_author_name":"Shize Zhang","raw_affiliation_strings":["BNRist, Tsinghua University,Institute for Network Sciences and Cyberspace","Institute for Network Sciences and Cyberspace, BNRist, Tsinghua University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"BNRist, Tsinghua University,Institute for Network Sciences and Cyberspace","institution_ids":["https://openalex.org/I2802444338"]},{"raw_affiliation_string":"Institute for Network Sciences and Cyberspace, BNRist, Tsinghua University","institution_ids":["https://openalex.org/I4210167249","https://openalex.org/I99065089"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063543200","display_name":"Kaixin Sui","orcid":"https://orcid.org/0000-0003-4545-7621"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kaixin Sui","raw_affiliation_strings":["Bizseer"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bizseer","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002193125","display_name":"Enhuan Dong","orcid":"https://orcid.org/0000-0002-2539-8241"},"institutions":[{"id":"https://openalex.org/I2802444338","display_name":"King Center","ror":"https://ror.org/03nxex423","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I2802444338"]},{"id":"https://openalex.org/I4210136793","display_name":"Peng Cheng Laboratory","ror":"https://ror.org/03qdqbt06","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210136793"]},{"id":"https://openalex.org/I4210167249","display_name":"Network Technologies (United States)","ror":"https://ror.org/05xnsth60","country_code":"US","type":"company","lineage":["https://openalex.org/I4210167249"]},{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN","US"],"is_corresponding":false,"raw_author_name":"Enhuan Dong","raw_affiliation_strings":["BNRist, Tsinghua University,Institute for Network Sciences and Cyberspace","Institute for Network Sciences and Cyberspace, BNRist, Tsinghua University","Quan Cheng Laboratory","Zhongguancun Laboratory"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"BNRist, Tsinghua University,Institute for Network Sciences and Cyberspace","institution_ids":["https://openalex.org/I2802444338"]},{"raw_affiliation_string":"Institute for Network Sciences and Cyberspace, BNRist, Tsinghua University","institution_ids":["https://openalex.org/I4210167249","https://openalex.org/I99065089"]},{"raw_affiliation_string":"Quan Cheng Laboratory","institution_ids":["https://openalex.org/I4210136793"]},{"raw_affiliation_string":"Zhongguancun Laboratory","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023416195","display_name":"Jiahai Yang","orcid":"https://orcid.org/0000-0001-6109-6737"},"institutions":[{"id":"https://openalex.org/I2802444338","display_name":"King Center","ror":"https://ror.org/03nxex423","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I2802444338"]},{"id":"https://openalex.org/I4210136793","display_name":"Peng Cheng Laboratory","ror":"https://ror.org/03qdqbt06","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210136793"]},{"id":"https://openalex.org/I4210167249","display_name":"Network Technologies (United States)","ror":"https://ror.org/05xnsth60","country_code":"US","type":"company","lineage":["https://openalex.org/I4210167249"]},{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN","US"],"is_corresponding":false,"raw_author_name":"Jiahai Yang","raw_affiliation_strings":["BNRist, Tsinghua University,Institute for Network Sciences and Cyberspace","Institute for Network Sciences and Cyberspace, BNRist, Tsinghua University","Quan Cheng Laboratory","Zhongguancun Laboratory"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"BNRist, Tsinghua University,Institute for Network Sciences and Cyberspace","institution_ids":["https://openalex.org/I2802444338"]},{"raw_affiliation_string":"Institute for Network Sciences and Cyberspace, BNRist, Tsinghua University","institution_ids":["https://openalex.org/I4210167249","https://openalex.org/I99065089"]},{"raw_affiliation_string":"Quan Cheng Laboratory","institution_ids":["https://openalex.org/I4210136793"]},{"raw_affiliation_string":"Zhongguancun Laboratory","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7256,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.61110374,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"9"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11512","display_name":"Anomaly Detection Techniques and Applications","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10273","display_name":"IoT and Edge/Fog Computing","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7964189052581787},{"id":"https://openalex.org/keywords/root-cause-analysis","display_name":"Root cause analysis","score":0.7665954828262329},{"id":"https://openalex.org/keywords/root-cause","display_name":"Root cause","score":0.7084138989448547},{"id":"https://openalex.org/keywords/cluster-analysis","display_name":"Cluster analysis","score":0.590154230594635},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5487072467803955},{"id":"https://openalex.org/keywords/root","display_name":"Root (linguistics)","score":0.5395599603652954},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.5186876058578491},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.48809826374053955},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4613277018070221},{"id":"https://openalex.org/keywords/dimension","display_name":"Dimension (graph theory)","score":0.42532920837402344},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.40106064081192017},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3847130537033081},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.18628334999084473},{"id":"https://openalex.org/keywords/reliability-engineering","display_name":"Reliability engineering","score":0.17851367592811584},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.10751327872276306},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09948864579200745}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7964189052581787},{"id":"https://openalex.org/C130963320","wikidata":"https://www.wikidata.org/wiki/Q1401207","display_name":"Root cause analysis","level":2,"score":0.7665954828262329},{"id":"https://openalex.org/C84945661","wikidata":"https://www.wikidata.org/wiki/Q7366567","display_name":"Root cause","level":2,"score":0.7084138989448547},{"id":"https://openalex.org/C73555534","wikidata":"https://www.wikidata.org/wiki/Q622825","display_name":"Cluster analysis","level":2,"score":0.590154230594635},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5487072467803955},{"id":"https://openalex.org/C171078966","wikidata":"https://www.wikidata.org/wiki/Q111029","display_name":"Root (linguistics)","level":2,"score":0.5395599603652954},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.5186876058578491},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.48809826374053955},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4613277018070221},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.42532920837402344},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.40106064081192017},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3847130537033081},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.18628334999084473},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.17851367592811584},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.10751327872276306},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09948864579200745},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/noms56928.2023.10154325","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/noms56928.2023.10154325","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"NOMS 2023-2023 IEEE/IFIP Network Operations and Management Symposium","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.4399999976158142}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W1973861090","https://openalex.org/W1988240765","https://openalex.org/W2017504389","https://openalex.org/W2035264666","https://openalex.org/W2037537012","https://openalex.org/W2076529558","https://openalex.org/W2142770485","https://openalex.org/W2146103513","https://openalex.org/W2584499795","https://openalex.org/W2593118993","https://openalex.org/W2734941459","https://openalex.org/W2743617586","https://openalex.org/W2785362611","https://openalex.org/W2809578751","https://openalex.org/W2901543039","https://openalex.org/W2913603385","https://openalex.org/W2947096836","https://openalex.org/W2948517885","https://openalex.org/W2950361482","https://openalex.org/W2962736999","https://openalex.org/W2963166639","https://openalex.org/W3006243790","https://openalex.org/W3081497074","https://openalex.org/W3092126302","https://openalex.org/W3098957257","https://openalex.org/W3100178186","https://openalex.org/W3101150805","https://openalex.org/W3105931142","https://openalex.org/W3117426595","https://openalex.org/W3154834090","https://openalex.org/W3155567600","https://openalex.org/W3161254931","https://openalex.org/W3170937175","https://openalex.org/W3170981104","https://openalex.org/W3194768773","https://openalex.org/W3198081460","https://openalex.org/W4211023551","https://openalex.org/W4226214891","https://openalex.org/W4248484754"],"related_works":["https://openalex.org/W2030594396","https://openalex.org/W2535098331","https://openalex.org/W2202104725","https://openalex.org/W4255366506","https://openalex.org/W2056250485","https://openalex.org/W4280640835","https://openalex.org/W2885334669","https://openalex.org/W2111856191","https://openalex.org/W4230518569","https://openalex.org/W4230900947"],"abstract_inverted_index":{"The":[0],"failure":[1],"of":[2,62,67,159],"the":[3,10,19,55,60,70,118,122,128,157,186],"online":[4,95],"service":[5,96],"system":[6],"will":[7],"seriously":[8],"affect":[9],"user":[11],"experience":[12],"and":[13,25,36,65,73,121,166,203],"bring":[14],"huge":[15],"economic":[16],"losses.":[17],"Therefore,":[18,125],"operators":[20],"usually":[21],"monitor":[22],"service-level":[23],"metrics":[24,27,93,111,130,140,161],"machine-level":[26],"to":[28,40,49,76,113,150,156,164,194],"help":[29],"quickly":[30,136],"find":[31],"failures,":[32],"locate":[33,51,167],"root-cause":[34,52,92,110,129,168],"metrics,":[35],"reduce":[37],"MTTR(mean":[38],"time":[39,119],"repair).":[41],"Many":[42],"methods":[43,57],"have":[44],"emerged":[45],"in":[46,78,94,116],"recent":[47],"years":[48],"automatically":[50],"metrics.":[53,169],"However,":[54],"existing":[56],"cannot":[58],"meet":[59],"requirements":[61],"efficiency,":[63],"accuracy,":[64],"ease":[66],"deployment":[68],"at":[69],"same":[71],"time,":[72],"are":[74],"difficult":[75],"use":[77],"practice.":[79],"To":[80],"overcome":[81],"their":[82],"limitations,":[83],"we":[84,126,204],"propose":[85],"MetricMiner-":[86],"a":[87,103],"multi-stage":[88],"location":[89],"method":[90,182],"for":[91,198],"systems.":[97],"Our":[98],"approach":[99],"is":[100],"based":[101],"on":[102,172],"key":[104],"observation":[105],"from":[106,210],"numerous":[107],"real-world":[108,174],"cases:":[109],"tend":[112],"be":[114],"unique":[115],"both":[117],"dimension":[120],"machine":[123],"dimension.":[124],"divide":[127],"localization":[131],"into":[132],"three":[133],"stages:":[134],"first,":[135],"filter":[137],"out":[138],"normal":[139],"with":[141,176],"limited":[142],"historical":[143,148],"data;":[144],"second,":[145],"obtain":[146],"sufficient":[147],"data":[149],"eliminate":[151],"abnormal":[152,160],"metrics;":[153],"finally,":[154],"according":[155],"clustering":[158],"between":[162],"machines":[163],"sort":[165],"Experimental":[170],"results":[171],"two":[173],"datasets":[175],"194":[177],"cases":[178],"show":[179],"that":[180],"our":[181],"can":[183],"significantly":[184],"outperform":[185],"state-of-the-art":[187],"methods.":[188],"Moreover,":[189],"MetricMiner":[190],"has":[191],"been":[192],"deployed":[193],"multiple":[195],"banking":[196],"services":[197],"more":[199],"than":[200],"six":[201],"months,":[202],"also":[205],"shared":[206],"some":[207],"lessons":[208],"learned":[209],"real":[211],"deployment.":[212]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}