{"id":"https://openalex.org/W2880927766","doi":"https://doi.org/10.1109/noms.2018.8406145","title":"Using domain knowledge for targeted alerting in PBA for IT service management","display_name":"Using domain knowledge for targeted alerting in PBA for IT service management","publication_year":2018,"publication_date":"2018-04-01","ids":{"openalex":"https://openalex.org/W2880927766","doi":"https://doi.org/10.1109/noms.2018.8406145","mag":"2880927766"},"language":"en","primary_location":{"id":"doi:10.1109/noms.2018.8406145","is_oa":false,"landing_page_url":"https://doi.org/10.1109/noms.2018.8406145","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"NOMS 2018 - 2018 IEEE/IFIP Network Operations and Management Symposium","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108688335","display_name":"Hongtan Sun","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hongtan Sun","raw_affiliation_strings":["IBM, T.J. Watson Research Center, Yorktown Heights, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM, T.J. Watson Research Center, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I4210114115"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103731504","display_name":"Karin Murthy","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Karin Murthy","raw_affiliation_strings":["IBM, T.J. Watson Research Center, Yorktown Heights, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM, T.J. Watson Research Center, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I4210114115"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055032130","display_name":"Raghav Batta","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Raghav Batta","raw_affiliation_strings":["IBM, T.J. Watson Research Center, Yorktown Heights, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM, T.J. Watson Research Center, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I4210114115"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112569852","display_name":"Maja Vukovi\u0107","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Maja Vukovic","raw_affiliation_strings":["IBM, T.J. Watson Research Center, Yorktown Heights, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM, T.J. Watson Research Center, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I4210114115"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210114115"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.08271504,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9771999716758728,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9771999716758728,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9769999980926514,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9760000109672546,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6873074769973755},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.6330421566963196},{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.5592665076255798},{"id":"https://openalex.org/keywords/dimension","display_name":"Dimension (graph theory)","score":0.5518279671669006},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5344426035881042},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5309020280838013},{"id":"https://openalex.org/keywords/performance-indicator","display_name":"Performance indicator","score":0.5238485336303711},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.4663493037223816},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.42109447717666626},{"id":"https://openalex.org/keywords/notice","display_name":"Notice","score":0.42040205001831055},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.29433441162109375},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.14486080408096313},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.10183480381965637},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.09561508893966675}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6873074769973755},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6330421566963196},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.5592665076255798},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.5518279671669006},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5344426035881042},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5309020280838013},{"id":"https://openalex.org/C135510737","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Performance indicator","level":2,"score":0.5238485336303711},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.4663493037223816},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.42109447717666626},{"id":"https://openalex.org/C2779913896","wikidata":"https://www.wikidata.org/wiki/Q7063001","display_name":"Notice","level":2,"score":0.42040205001831055},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.29433441162109375},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14486080408096313},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10183480381965637},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.09561508893966675},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/noms.2018.8406145","is_oa":false,"landing_page_url":"https://doi.org/10.1109/noms.2018.8406145","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"NOMS 2018 - 2018 IEEE/IFIP Network Operations and Management Symposium","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W1968143987","https://openalex.org/W1989271573","https://openalex.org/W2097879961","https://openalex.org/W2105098608","https://openalex.org/W2122646361","https://openalex.org/W2143039774","https://openalex.org/W2148356029","https://openalex.org/W2157202423","https://openalex.org/W2168704265","https://openalex.org/W2469151340","https://openalex.org/W2737043411","https://openalex.org/W2798566347","https://openalex.org/W4298872162"],"related_works":["https://openalex.org/W3018282762","https://openalex.org/W2558055997","https://openalex.org/W2791183434","https://openalex.org/W2353369313","https://openalex.org/W2358200898","https://openalex.org/W4231184955","https://openalex.org/W2086339586","https://openalex.org/W4300782058","https://openalex.org/W2325765407","https://openalex.org/W2788012436"],"abstract_inverted_index":{"Process":[0],"behavior":[1],"analysis":[2],"(PBA)":[3],"has":[4,19],"been":[5,20],"applied":[6,24,135],"to":[7,25,33,45,62,74,82,91,136,143],"service":[8,15],"quality":[9],"control":[10],"for":[11,59,105,111,118],"decades.":[12],"In":[13,96],"IT":[14],"delivery":[16],"management,":[17],"PBA":[18,41],"widely":[21],"and":[22,56],"successfully":[23],"monitor":[26],"key":[27,65],"performance":[28],"indicators":[29,52],"(KPIs)":[30],"over":[31,147],"time":[32],"identify":[34,83],"process":[35],"anomalies.":[36],"However,":[37],"we":[38,99,114,127],"notice":[39],"that":[40,67,77],"is":[42,72,125],"often":[43],"limited":[44],"a":[46],"relatively":[47],"small":[48],"number":[49],"of":[50,54,153],"high-level":[51],"instead":[53],"slicing":[55],"dicing":[57],"data":[58,159],"each":[60,106],"KPI":[61],"find":[63],"the":[64,75,122,137,151],"dimensions":[66,89],"highlight":[68],"specific":[69,119],"problems.":[70],"This":[71],"due":[73],"fact":[76],"without":[78],"applying":[79],"domain":[80],"knowledge":[81],"relevant":[84],"alerts,":[85],"monitoring":[86,144],"all":[87],"possible":[88],"leads":[90],"too":[92],"many":[93],"irrelevant":[94],"alerts.":[95],"this":[97],"paper,":[98],"demonstrate":[100,128],"that,":[101],"using":[102,158],"domain-specific":[103],"rules":[104],"dimension":[107,112],"as":[108,110],"well":[109],"combinations,":[113],"generate":[115],"targeted":[116,131,155],"alerts":[117],"consumers.":[120],"While":[121],"presented":[123],"framework":[124],"generic,":[126],"specifically":[129],"how":[130],"alerting":[132,156],"can":[133],"be":[134],"incident":[138,145],"management":[139],"process,":[140],"in":[141],"particular":[142],"volumes":[146],"time.":[148],"We":[149],"showcase":[150],"value":[152],"our":[154],"mechanism":[157],"from":[160],"18":[161],"outsourcing":[162],"clients.":[163]},"counts_by_year":[],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}