{"id":"https://openalex.org/W2164174070","doi":"https://doi.org/10.1109/noms.2008.4575155","title":"A template-based solution to support knowledge reuse in IT change design","display_name":"A template-based solution to support knowledge reuse in IT change design","publication_year":2008,"publication_date":"2008-01-01","ids":{"openalex":"https://openalex.org/W2164174070","doi":"https://doi.org/10.1109/noms.2008.4575155","mag":"2164174070"},"language":"en","primary_location":{"id":"doi:10.1109/noms.2008.4575155","is_oa":false,"landing_page_url":"https://doi.org/10.1109/noms.2008.4575155","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"NOMS 2008 - 2008 IEEE Network Operations and Management Symposium","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016339262","display_name":"Weverton Cordeiro","orcid":"https://orcid.org/0000-0001-7536-0586"},"institutions":[{"id":"https://openalex.org/I130442723","display_name":"Universidade Federal do Rio Grande do Sul","ror":"https://ror.org/041yk2d64","country_code":"BR","type":"education","lineage":["https://openalex.org/I130442723"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Weverton Luis da Costa Cordeiro","raw_affiliation_strings":["Institute of Informatics, Federal University of Rio Grande do Sul, Brazil"],"affiliations":[{"raw_affiliation_string":"Institute of Informatics, Federal University of Rio Grande do Sul, Brazil","institution_ids":["https://openalex.org/I130442723"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019328451","display_name":"Guilherme Sperb Machado","orcid":null},"institutions":[{"id":"https://openalex.org/I130442723","display_name":"Universidade Federal do Rio Grande do Sul","ror":"https://ror.org/041yk2d64","country_code":"BR","type":"education","lineage":["https://openalex.org/I130442723"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Guilherme Sperb Machado","raw_affiliation_strings":["Institute of Informatics, Federal University of Rio Grande do Sul, Brazil"],"affiliations":[{"raw_affiliation_string":"Institute of Informatics, Federal University of Rio Grande do Sul, Brazil","institution_ids":["https://openalex.org/I130442723"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031932336","display_name":"F\u00e1bio Fabian Daitx","orcid":null},"institutions":[{"id":"https://openalex.org/I130442723","display_name":"Universidade Federal do Rio Grande do Sul","ror":"https://ror.org/041yk2d64","country_code":"BR","type":"education","lineage":["https://openalex.org/I130442723"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Fabio Fabian Daitx","raw_affiliation_strings":["Institute of Informatics, Federal University of Rio Grande do Sul, Brazil"],"affiliations":[{"raw_affiliation_string":"Institute of Informatics, Federal University of Rio Grande do Sul, Brazil","institution_ids":["https://openalex.org/I130442723"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070996471","display_name":"Cristiano Bonato Both","orcid":"https://orcid.org/0000-0002-9776-4888"},"institutions":[{"id":"https://openalex.org/I130442723","display_name":"Universidade Federal do Rio Grande do Sul","ror":"https://ror.org/041yk2d64","country_code":"BR","type":"education","lineage":["https://openalex.org/I130442723"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Cristiano Bonato Both","raw_affiliation_strings":["Institute of Informatics, Federal University of Rio Grande do Sul, Brazil"],"affiliations":[{"raw_affiliation_string":"Institute of Informatics, Federal University of Rio Grande do Sul, Brazil","institution_ids":["https://openalex.org/I130442723"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038112285","display_name":"Luciano Paschoal Gaspary","orcid":"https://orcid.org/0000-0002-7561-5582"},"institutions":[{"id":"https://openalex.org/I130442723","display_name":"Universidade Federal do Rio Grande do Sul","ror":"https://ror.org/041yk2d64","country_code":"BR","type":"education","lineage":["https://openalex.org/I130442723"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Luciano Paschoal Gaspary","raw_affiliation_strings":["Institute of Informatics, Federal University of Rio Grande do Sul, Brazil"],"affiliations":[{"raw_affiliation_string":"Institute of Informatics, Federal University of Rio Grande do Sul, Brazil","institution_ids":["https://openalex.org/I130442723"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069321002","display_name":"Lisandro Zambenedetti Granville","orcid":"https://orcid.org/0000-0001-8956-8660"},"institutions":[{"id":"https://openalex.org/I130442723","display_name":"Universidade Federal do Rio Grande do Sul","ror":"https://ror.org/041yk2d64","country_code":"BR","type":"education","lineage":["https://openalex.org/I130442723"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Lisandro Zambenedetti Granville","raw_affiliation_strings":["Institute of Informatics, Federal University of Rio Grande do Sul, Brazil"],"affiliations":[{"raw_affiliation_string":"Institute of Informatics, Federal University of Rio Grande do Sul, Brazil","institution_ids":["https://openalex.org/I130442723"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006733407","display_name":"Akhil Sahai","orcid":null},"institutions":[{"id":"https://openalex.org/I1324840837","display_name":"Hewlett-Packard (United States)","ror":"https://ror.org/059rn9488","country_code":"US","type":"company","lineage":["https://openalex.org/I1324840837"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Akhil Sahai","raw_affiliation_strings":["HP Laboratories Palo Alto, USA"],"affiliations":[{"raw_affiliation_string":"HP Laboratories Palo Alto, USA","institution_ids":["https://openalex.org/I1324840837"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069210064","display_name":"Claudio Bartolini","orcid":null},"institutions":[{"id":"https://openalex.org/I1324840837","display_name":"Hewlett-Packard (United States)","ror":"https://ror.org/059rn9488","country_code":"US","type":"company","lineage":["https://openalex.org/I1324840837"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Claudio Bartolini","raw_affiliation_strings":["HP Laboratories Palo Alto, USA"],"affiliations":[{"raw_affiliation_string":"HP Laboratories Palo Alto, USA","institution_ids":["https://openalex.org/I1324840837"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016534223","display_name":"David Trastour","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"David Trastour","raw_affiliation_strings":["HP Laboratories Bristol, UK"],"affiliations":[{"raw_affiliation_string":"HP Laboratories Bristol, UK","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5002452536","display_name":"Katia Saikoski","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Katia Saikoski","raw_affiliation_strings":["HP Brazil R & D, Brazil"],"affiliations":[{"raw_affiliation_string":"HP Brazil R & D, Brazil","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":10,"corresponding_author_ids":["https://openalex.org/A5016339262"],"corresponding_institution_ids":["https://openalex.org/I130442723"],"apc_list":null,"apc_paid":null,"fwci":16.0728,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.98846059,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"20","issue":null,"first_page":"355","last_page":"362"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reuse","display_name":"Reuse","score":0.7854593992233276},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7733860611915588},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5492069125175476},{"id":"https://openalex.org/keywords/relation","display_name":"Relation (database)","score":0.5343019366264343},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.4708371162414551},{"id":"https://openalex.org/keywords/change-management","display_name":"Change management (ITSM)","score":0.4541459083557129},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.45272472500801086},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4162302017211914},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3518756926059723},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.19613662362098694},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12671688199043274},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.1085101068019867},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.08244803547859192}],"concepts":[{"id":"https://openalex.org/C206588197","wikidata":"https://www.wikidata.org/wiki/Q846574","display_name":"Reuse","level":2,"score":0.7854593992233276},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7733860611915588},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5492069125175476},{"id":"https://openalex.org/C25343380","wikidata":"https://www.wikidata.org/wiki/Q277521","display_name":"Relation (database)","level":2,"score":0.5343019366264343},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.4708371162414551},{"id":"https://openalex.org/C123961466","wikidata":"https://www.wikidata.org/wiki/Q1061970","display_name":"Change management (ITSM)","level":3,"score":0.4541459083557129},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45272472500801086},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4162302017211914},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3518756926059723},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.19613662362098694},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12671688199043274},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.1085101068019867},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.08244803547859192},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C548081761","wikidata":"https://www.wikidata.org/wiki/Q180388","display_name":"Waste management","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/noms.2008.4575155","is_oa":false,"landing_page_url":"https://doi.org/10.1109/noms.2008.4575155","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"NOMS 2008 - 2008 IEEE Network Operations and Management Symposium","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W205828728","https://openalex.org/W2076016880","https://openalex.org/W2117446881","https://openalex.org/W2147357263","https://openalex.org/W2156342619","https://openalex.org/W2907984436","https://openalex.org/W6608356422","https://openalex.org/W6757494690"],"related_works":["https://openalex.org/W4234874385","https://openalex.org/W2239307712","https://openalex.org/W148779102","https://openalex.org/W2519606550","https://openalex.org/W316403714","https://openalex.org/W2999412965","https://openalex.org/W67581646","https://openalex.org/W1568661738","https://openalex.org/W136310331","https://openalex.org/W158669372"],"abstract_inverted_index":{"Capturing":[0],"and":[1,29,49,75,105,130],"reusing":[2],"the":[3,58,65,94,107],"experience":[4,108],"of":[5,15,32,60,96,125],"operators":[6],"in":[7,23,43,51,83,112],"implementing":[8],"IT":[9,16,115],"changes":[10,45,79],"is":[11,119],"an":[12,52],"important":[13],"aspect":[14],"service":[17],"management,":[18],"as":[19,99],"it":[20],"may":[21],"result":[22],"fewer":[24],"incidents":[25],"(upon":[26],"change":[27,33,97,127],"execution)":[28],"faster":[30],"specification":[31],"plans,":[34],"to":[35,57,63,80,88,102,114],"mention":[36],"just":[37],"a":[38,100,122,126,131,136],"few":[39],"potential":[40],"advantages.":[41],"Nevertheless,":[42],"practice,":[44],"are":[46],"usually":[47],"described":[48],"documented":[50],"ad":[53],"hoc":[54],"fashion,":[55],"due":[56],"lack":[59],"proper":[61],"support":[62],"assist":[64],"design":[66],"process.":[67],"This":[68],"hampers":[69],"knowledge":[70],"acquired":[71],"when":[72],"specifying,":[73],"planning,":[74],"carrying":[76],"out":[77],"previous":[78],"be":[81],"reused":[82],"subsequent":[84],"requests.":[85],"In":[86],"order":[87],"address":[89],"this":[90],"issue,":[91],"we":[92],"propose":[93],"use":[95],"templates":[98],"mechanism":[101],"formalize,":[103],"preserve,":[104],"reuse":[106],"accumulated":[109],"within":[110],"organizations":[111],"relation":[113],"changes.":[116],"Our":[117],"solution":[118],"analyzed":[120],"through":[121],"prototypical":[123],"implementation":[124],"management":[128],"system":[129],"case":[132],"study":[133],"based":[134],"on":[135],"real-life":[137],"scenario.":[138]},"counts_by_year":[{"year":2016,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
