{"id":"https://openalex.org/W2169158314","doi":"https://doi.org/10.1109/noms.2002.1015618","title":"A case-driven methodology for applying the MNM service model","display_name":"A case-driven methodology for applying the MNM service model","publication_year":2003,"publication_date":"2003-06-25","ids":{"openalex":"https://openalex.org/W2169158314","doi":"https://doi.org/10.1109/noms.2002.1015618","mag":"2169158314"},"language":"en","primary_location":{"id":"doi:10.1109/noms.2002.1015618","is_oa":false,"landing_page_url":"https://doi.org/10.1109/noms.2002.1015618","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"NOMS 2002. IEEE/IFIP Network Operations and Management Symposium. ' Management Solutions for the New Communications World'(Cat. No.02CH37327)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011597900","display_name":"Markus Garschhammer","orcid":null},"institutions":[{"id":"https://openalex.org/I8204097","display_name":"Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/05591te55","country_code":"DE","type":"education","lineage":["https://openalex.org/I8204097"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"M. Garschhammer","raw_affiliation_strings":["Munich Network Management Team, University of Munich (LMU), Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management Team, University of Munich (LMU), Munich, Germany","institution_ids":["https://openalex.org/I8204097"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110200228","display_name":"R. Hauck","orcid":null},"institutions":[{"id":"https://openalex.org/I8204097","display_name":"Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/05591te55","country_code":"DE","type":"education","lineage":["https://openalex.org/I8204097"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"R. Hauck","raw_affiliation_strings":["Munich Network Management Team, University of Munich (LMU), Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management Team, University of Munich (LMU), Munich, Germany","institution_ids":["https://openalex.org/I8204097"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015430898","display_name":"Heinz-Gerd Hegering","orcid":null},"institutions":[{"id":"https://openalex.org/I8204097","display_name":"Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/05591te55","country_code":"DE","type":"education","lineage":["https://openalex.org/I8204097"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"H.-G. Hegering","raw_affiliation_strings":["Munich Network Management Team, University of Munich (LMU), Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management Team, University of Munich (LMU), Munich, Germany","institution_ids":["https://openalex.org/I8204097"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001557873","display_name":"Bernhard Kempter","orcid":null},"institutions":[{"id":"https://openalex.org/I8204097","display_name":"Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/05591te55","country_code":"DE","type":"education","lineage":["https://openalex.org/I8204097"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"B. Kempter","raw_affiliation_strings":["Munich Network Management Team, University of Munich (LMU), Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management Team, University of Munich (LMU), Munich, Germany","institution_ids":["https://openalex.org/I8204097"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000054635","display_name":"L. Radisic","orcid":null},"institutions":[{"id":"https://openalex.org/I8204097","display_name":"Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/05591te55","country_code":"DE","type":"education","lineage":["https://openalex.org/I8204097"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"L. Radisic","raw_affiliation_strings":["Munich Network Management Team, University of Munich (LMU), Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management Team, University of Munich (LMU), Munich, Germany","institution_ids":["https://openalex.org/I8204097"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001752618","display_name":"Harald Roelle","orcid":null},"institutions":[{"id":"https://openalex.org/I8204097","display_name":"Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/05591te55","country_code":"DE","type":"education","lineage":["https://openalex.org/I8204097"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"H. Roelle","raw_affiliation_strings":["Munich Network Management Team, University of Munich (LMU), Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management Team, University of Munich (LMU), Munich, Germany","institution_ids":["https://openalex.org/I8204097"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5020177227","display_name":"Holger Schmidt","orcid":"https://orcid.org/0000-0001-5652-9905"},"institutions":[{"id":"https://openalex.org/I8204097","display_name":"Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/05591te55","country_code":"DE","type":"education","lineage":["https://openalex.org/I8204097"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"H. Schmidt","raw_affiliation_strings":["Munich Network Management Team, University of Munich (LMU), Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management Team, University of Munich (LMU), Munich, Germany","institution_ids":["https://openalex.org/I8204097"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5011597900"],"corresponding_institution_ids":["https://openalex.org/I8204097"],"apc_list":null,"apc_paid":null,"fwci":5.5926,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.96049063,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"697","last_page":"710"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9704999923706055,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9704999923706055,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.6529040932655334},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6507731676101685},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.6001023054122925},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5798507332801819},{"id":"https://openalex.org/keywords/service-level-objective","display_name":"Service level objective","score":0.5107932090759277},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5067842602729797},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4706380069255829},{"id":"https://openalex.org/keywords/provisioning","display_name":"Provisioning","score":0.4350842237472534},{"id":"https://openalex.org/keywords/differentiated-service","display_name":"Differentiated service","score":0.4101583659648895},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3237890303134918},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.18219932913780212},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.11747300624847412}],"concepts":[{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.6529040932655334},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6507731676101685},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.6001023054122925},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5798507332801819},{"id":"https://openalex.org/C16151460","wikidata":"https://www.wikidata.org/wiki/Q3480069","display_name":"Service level objective","level":5,"score":0.5107932090759277},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5067842602729797},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4706380069255829},{"id":"https://openalex.org/C172191483","wikidata":"https://www.wikidata.org/wiki/Q1071806","display_name":"Provisioning","level":2,"score":0.4350842237472534},{"id":"https://openalex.org/C158713421","wikidata":"https://www.wikidata.org/wiki/Q5275378","display_name":"Differentiated service","level":5,"score":0.4101583659648895},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3237890303134918},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.18219932913780212},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.11747300624847412},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/noms.2002.1015618","is_oa":false,"landing_page_url":"https://doi.org/10.1109/noms.2002.1015618","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"NOMS 2002. IEEE/IFIP Network Operations and Management Symposium. ' Management Solutions for the New Communications World'(Cat. No.02CH37327)","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.16.7170","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.16.7170","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.nm.informatik.uni-muenchen.de/Literatur/MNMPub/Publikationen/ghhk02/Postscript-Version/ghhk02.ps.gz","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6499999761581421,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W28190529","https://openalex.org/W182745328","https://openalex.org/W1485658078","https://openalex.org/W1522123597","https://openalex.org/W1562227009","https://openalex.org/W1589642750","https://openalex.org/W2109802360","https://openalex.org/W2151153589"],"related_works":["https://openalex.org/W1507972240","https://openalex.org/W2133079869","https://openalex.org/W2301887030","https://openalex.org/W2154017244","https://openalex.org/W2168158826","https://openalex.org/W4220762673","https://openalex.org/W2230507463","https://openalex.org/W2287333984","https://openalex.org/W84222038","https://openalex.org/W2112244512"],"abstract_inverted_index":{"Companies":[0],"of":[1,63,115],"all":[2],"industrial":[3],"sectors":[4],"depend":[5],"increasingly":[6],"on":[7],"their":[8],"IT":[9,22],"infrastructure":[10],"and":[11,17,27,60,120],"therefore":[12],"demand":[13],"more":[14],"features,":[15],"security":[16],"reliability":[18],"regarding":[19],"the":[20,36,68,83,107,116],"provided":[21],"services.":[23],"Consequently,":[24],"a":[25,52,58,64,91,102],"user-":[26,59],"quality-oriented":[28,61],"service":[29,43,70,73,80,86,109,126,135],"management":[30,81],"is":[31],"desperately":[32],"needed":[33],"to":[34,46,89,97],"fulfill":[35],"posed":[37],"requirements.":[38],"The":[39],"previously":[40],"developed":[41],"MNM":[42,69,108],"model":[44,62,71],"contributed":[45],"this":[47,94,98],"research":[48],"area":[49,99],"by":[50,100],"specifying":[51,131],"formal":[53],"framework":[54],"which":[55],"helps":[56],"creating":[57],"specific":[65],"service.":[66],"Thus,":[67],"supports":[72],"planing,":[74],"provisioning,":[75],"operation":[76],"as":[77,79],"well":[78],"at":[82],"customer-provider-interface.":[84],"As":[85],"modeling":[87,103],"emerges":[88],"be":[90],"difficult":[92],"task,":[93],"paper":[95],"contributes":[96],"proposing":[101],"methodology":[104],"for":[105,134],"applying":[106],"model.":[110],"By":[111],"adapting":[112],"existing":[113],"methods":[114],"software":[117],"engineering":[118],"community":[119],"adding":[121],"our":[122],"experience":[123],"made":[124],"during":[125],"modeling,":[127],"we":[128],"succeeded":[129],"in":[130],"helpful":[132],"guidelines":[133],"modelers.":[136]},"counts_by_year":[{"year":2016,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}