{"id":"https://openalex.org/W4386597497","doi":"https://doi.org/10.1109/mt-its56129.2023.10241468","title":"Analysis of tourist satisfaction towards urban metro systems: an hybrid Natural Language Processing and classification model approach","display_name":"Analysis of tourist satisfaction towards urban metro systems: an hybrid Natural Language Processing and classification model approach","publication_year":2023,"publication_date":"2023-06-14","ids":{"openalex":"https://openalex.org/W4386597497","doi":"https://doi.org/10.1109/mt-its56129.2023.10241468"},"language":"en","primary_location":{"id":"doi:10.1109/mt-its56129.2023.10241468","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/mt-its56129.2023.10241468","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 8th International Conference on Models and Technologies for Intelligent Transportation Systems (MT-ITS)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://orbilu.uni.lu/handle/10993/57924","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5071881902","display_name":"Juan Pineda-Jaramillo","orcid":"https://orcid.org/0000-0002-4657-7521"},"institutions":[{"id":"https://openalex.org/I186903577","display_name":"University of Luxembourg","ror":"https://ror.org/036x5ad56","country_code":"LU","type":"education","lineage":["https://openalex.org/I186903577"]},{"id":"https://openalex.org/I4210161935","display_name":"Arbed (Luxembourg)","ror":"https://ror.org/03wgsss62","country_code":"LU","type":"company","lineage":["https://openalex.org/I4210161935","https://openalex.org/I50754188"]}],"countries":["LU"],"is_corresponding":false,"raw_author_name":"Juan Pineda-Jaramillo","raw_affiliation_strings":["University of Luxembourg,Department of Engineering,Esch-sur-Alzette,Luxembourg","Department of Engineering, University of Luxembourg, Esch-sur-Alzette, Luxembourg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Luxembourg,Department of Engineering,Esch-sur-Alzette,Luxembourg","institution_ids":["https://openalex.org/I186903577","https://openalex.org/I4210161935"]},{"raw_affiliation_string":"Department of Engineering, University of Luxembourg, Esch-sur-Alzette, Luxembourg","institution_ids":["https://openalex.org/I186903577"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042705900","display_name":"Francesco Viti","orcid":"https://orcid.org/0000-0003-1803-4527"},"institutions":[{"id":"https://openalex.org/I186903577","display_name":"University of Luxembourg","ror":"https://ror.org/036x5ad56","country_code":"LU","type":"education","lineage":["https://openalex.org/I186903577"]},{"id":"https://openalex.org/I4210161935","display_name":"Arbed (Luxembourg)","ror":"https://ror.org/03wgsss62","country_code":"LU","type":"company","lineage":["https://openalex.org/I4210161935","https://openalex.org/I50754188"]}],"countries":["LU"],"is_corresponding":false,"raw_author_name":"Francesco Viti","raw_affiliation_strings":["University of Luxembourg,Department of Engineering,Esch-sur-Alzette,Luxembourg","Department of Engineering, University of Luxembourg, Esch-sur-Alzette, Luxembourg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Luxembourg,Department of Engineering,Esch-sur-Alzette,Luxembourg","institution_ids":["https://openalex.org/I186903577","https://openalex.org/I4210161935"]},{"raw_affiliation_string":"Department of Engineering, University of Luxembourg, Esch-sur-Alzette, Luxembourg","institution_ids":["https://openalex.org/I186903577"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.22898682,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"2017 decem","issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9811000227928162,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9811000227928162,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11980","display_name":"Human Mobility and Location-Based Analysis","score":0.9797000288963318,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11344","display_name":"Traffic Prediction and Management Techniques","score":0.9668999910354614,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.7879538536071777},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6792526841163635},{"id":"https://openalex.org/keywords/natural","display_name":"Natural (archaeology)","score":0.5040968656539917},{"id":"https://openalex.org/keywords/natural-language","display_name":"Natural language","score":0.4473624527454376},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.4399040639400482},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3875054121017456},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.17205944657325745}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7879538536071777},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6792526841163635},{"id":"https://openalex.org/C2776608160","wikidata":"https://www.wikidata.org/wiki/Q4785462","display_name":"Natural (archaeology)","level":2,"score":0.5040968656539917},{"id":"https://openalex.org/C195324797","wikidata":"https://www.wikidata.org/wiki/Q33742","display_name":"Natural language","level":2,"score":0.4473624527454376},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.4399040639400482},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3875054121017456},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.17205944657325745},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/mt-its56129.2023.10241468","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/mt-its56129.2023.10241468","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 8th International Conference on Models and Technologies for Intelligent Transportation Systems (MT-ITS)","raw_type":"proceedings-article"},{"id":"pmh:oai:orbilu.uni.lu:10993/57924","is_oa":true,"landing_page_url":"https://orbilu.uni.lu/handle/10993/57924","pdf_url":null,"source":{"id":"https://openalex.org/S4306401815","display_name":"Open Repository and Bibliography (University of Luxembourg)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I186903577","host_organization_name":"University of Luxembourg","host_organization_lineage":["https://openalex.org/I186903577"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"2023 8th International Conference on Models and Technologies for Intelligent Transportation Systems, MT-ITS 2023 (2023); 2023 8th International Conference on Models and Technologies for Intelligent Transportation Systems (MT-ITS), Nice, Fra [Fra], 14-06-2023 => 16-06-2023","raw_type":"http://purl.org/coar/resource_type/c_5794"}],"best_oa_location":{"id":"pmh:oai:orbilu.uni.lu:10993/57924","is_oa":true,"landing_page_url":"https://orbilu.uni.lu/handle/10993/57924","pdf_url":null,"source":{"id":"https://openalex.org/S4306401815","display_name":"Open Repository and Bibliography (University of Luxembourg)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I186903577","host_organization_name":"University of Luxembourg","host_organization_lineage":["https://openalex.org/I186903577"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"2023 8th International Conference on Models and Technologies for Intelligent Transportation Systems, MT-ITS 2023 (2023); 2023 8th International Conference on Models and Technologies for Intelligent Transportation Systems (MT-ITS), Nice, Fra [Fra], 14-06-2023 => 16-06-2023","raw_type":"http://purl.org/coar/resource_type/c_5794"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities","score":0.5}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W1521626219","https://openalex.org/W1570448133","https://openalex.org/W1572953539","https://openalex.org/W1970147255","https://openalex.org/W1979152721","https://openalex.org/W1983093519","https://openalex.org/W1991510564","https://openalex.org/W2031213082","https://openalex.org/W2042519899","https://openalex.org/W2063435339","https://openalex.org/W2072554648","https://openalex.org/W2073948725","https://openalex.org/W2076264083","https://openalex.org/W2078843124","https://openalex.org/W2093691360","https://openalex.org/W2093953773","https://openalex.org/W2094184866","https://openalex.org/W2097998348","https://openalex.org/W2098162425","https://openalex.org/W2111530506","https://openalex.org/W2118459621","https://openalex.org/W2132314509","https://openalex.org/W2155653793","https://openalex.org/W2160503050","https://openalex.org/W2172667927","https://openalex.org/W2272565189","https://openalex.org/W2520828129","https://openalex.org/W2539161094","https://openalex.org/W2590714460","https://openalex.org/W2734507185","https://openalex.org/W2745590319","https://openalex.org/W2768348081","https://openalex.org/W2789184396","https://openalex.org/W2897445892","https://openalex.org/W2899465786","https://openalex.org/W2919350184","https://openalex.org/W2945615731","https://openalex.org/W2962862931","https://openalex.org/W3013734981","https://openalex.org/W3020637112","https://openalex.org/W3023053465","https://openalex.org/W3025804100","https://openalex.org/W3033614704","https://openalex.org/W3087239821","https://openalex.org/W3092073173","https://openalex.org/W3094017025","https://openalex.org/W3107232326","https://openalex.org/W3132265167","https://openalex.org/W3178981386","https://openalex.org/W3210596832","https://openalex.org/W3217212950","https://openalex.org/W6674385629","https://openalex.org/W6737947904","https://openalex.org/W6745609711","https://openalex.org/W6784394235"],"related_works":["https://openalex.org/W2391061603","https://openalex.org/W2386798499","https://openalex.org/W4388017739","https://openalex.org/W2352379149","https://openalex.org/W3216130691","https://openalex.org/W2369032308","https://openalex.org/W3204019825","https://openalex.org/W4226226396","https://openalex.org/W3153750606","https://openalex.org/W4308854837"],"abstract_inverted_index":{"As":[0],"urban":[1,54,104],"metro":[2,55,105],"systems":[3,56,106],"are":[4],"the":[5,23,41,61,68,89,94,110,122,127,130,138],"primary":[6],"transportation":[7],"mode":[8],"used":[9],"by":[10,109],"tourists":[11],"when":[12],"exploring":[13],"cities,":[14],"it":[15],"is":[16,107],"imperative":[17],"for":[18,147,153],"public":[19],"administrations":[20],"to":[21,47,66,81,92],"investigate":[22],"key":[24],"factors":[25],"that":[26],"impact":[27,96],"tourists\u2019":[28],"satisfaction":[29,50,84,99,102],"towards":[30,103],"these":[31,98],"systems.":[32],"This":[33],"study":[34,59],"uses":[35],"structured":[36],"and":[37,43,86,120,137,150],"unstructured":[38],"data":[39],"from":[40,72],"TripAdvisor":[42,73],"TomTom":[44],"Move":[45],"platforms":[46],"predict":[48,82],"tourism":[49],"perceptions":[51],"toward":[52],"32":[53],"worldwide.":[57],"The":[58],"utilized":[60],"Latent":[62],"Dirichlet":[63],"Allocation":[64],"model":[65],"extract":[67],"number":[69],"of":[70,78,114,116,126],"dimensions":[71],"reviews,":[74],"trains":[75],"a":[76,144],"set":[77],"classification":[79],"models":[80],"tourist":[83],"perceptions,":[85],"then":[87],"applies":[88],"SHAP":[90],"method":[91,146],"determine":[93],"features\u2019":[95],"on":[97],"perceptions.":[100],"Tourist":[101],"influenced":[108],"review":[111,123],"title\u2019s":[112],"mention":[113,125],"ease":[115],"use,":[117],"accessibility,":[118],"services,":[119],"facilities;":[121],"content\u2019s":[124],"system\u2019s":[128],"utility;":[129],"city":[131],"being":[132],"in":[133],"an":[134],"Asian":[135],"country;":[136],"congestion":[139],"levels.":[140],"These":[141],"findings":[142],"provide":[143],"quick":[145],"evaluating":[148],"experiences":[149],"developing":[151],"strategies":[152],"improvement.":[154]},"counts_by_year":[],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}