{"id":"https://openalex.org/W2773527514","doi":"https://doi.org/10.1109/ms.2017.442103917","title":"From Incident to Insight: Incident Responders and Software Innovation","display_name":"From Incident to Insight: Incident Responders and Software Innovation","publication_year":2017,"publication_date":"2017-12-11","ids":{"openalex":"https://openalex.org/W2773527514","doi":"https://doi.org/10.1109/ms.2017.442103917","mag":"2773527514"},"language":"en","primary_location":{"id":"doi:10.1109/ms.2017.442103917","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ms.2017.442103917","pdf_url":null,"source":{"id":"https://openalex.org/S6725529","display_name":"IEEE Software","issn_l":"0740-7459","issn":["0740-7459","1937-4194"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320439","host_organization_name":"IEEE Computer Society","host_organization_lineage":["https://openalex.org/P4310320439","https://openalex.org/P4310319808"],"host_organization_lineage_names":["IEEE Computer Society","Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Software","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010995209","display_name":"Robert Biddle","orcid":"https://orcid.org/0000-0001-5971-2705"},"institutions":[{"id":"https://openalex.org/I67031392","display_name":"Carleton University","ror":"https://ror.org/02qtvee93","country_code":"CA","type":"education","lineage":["https://openalex.org/I67031392"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Robert Biddle","raw_affiliation_strings":["Computer Science, Carleton University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Science, Carleton University","institution_ids":["https://openalex.org/I67031392"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006121724","display_name":"Judith M. Brown","orcid":"https://orcid.org/0000-0003-0313-9887"},"institutions":[{"id":"https://openalex.org/I67031392","display_name":"Carleton University","ror":"https://ror.org/02qtvee93","country_code":"CA","type":"education","lineage":["https://openalex.org/I67031392"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Judith M. Brown","raw_affiliation_strings":["Computer Science, Carleton University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Science, Carleton University","institution_ids":["https://openalex.org/I67031392"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037970252","display_name":"Steven Greenspan","orcid":"https://orcid.org/0000-0001-7645-9676"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Steven Greenspan","raw_affiliation_strings":["CA Technologies"],"raw_orcid":"https://orcid.org/0000-0001-7645-9676","affiliations":[{"raw_affiliation_string":"CA Technologies","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.496,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.76347993,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"36","issue":"1","first_page":"56","last_page":"62"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.5650646090507507},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4933268129825592},{"id":"https://openalex.org/keywords/incident-management","display_name":"Incident management","score":0.45550063252449036},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3675885796546936},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3236750364303589},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.25227683782577515},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.16711992025375366}],"concepts":[{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5650646090507507},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4933268129825592},{"id":"https://openalex.org/C2780952636","wikidata":"https://www.wikidata.org/wiki/Q13479512","display_name":"Incident management","level":2,"score":0.45550063252449036},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3675885796546936},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3236750364303589},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.25227683782577515},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.16711992025375366}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ms.2017.442103917","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ms.2017.442103917","pdf_url":null,"source":{"id":"https://openalex.org/S6725529","display_name":"IEEE Software","issn_l":"0740-7459","issn":["0740-7459","1937-4194"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320439","host_organization_name":"IEEE Computer Society","host_organization_lineage":["https://openalex.org/P4310320439","https://openalex.org/P4310319808"],"host_organization_lineage_names":["IEEE Computer Society","Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Software","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6200000047683716,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W43120215","https://openalex.org/W51064535","https://openalex.org/W285857824","https://openalex.org/W2131399871","https://openalex.org/W2131997083","https://openalex.org/W2135652757","https://openalex.org/W2141271901","https://openalex.org/W2301050748","https://openalex.org/W2414963195","https://openalex.org/W2532390807","https://openalex.org/W3087523659","https://openalex.org/W3128815297","https://openalex.org/W4244757210","https://openalex.org/W6674334786","https://openalex.org/W6682738568"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2356158875","https://openalex.org/W2367699234","https://openalex.org/W2003448928","https://openalex.org/W2347547156","https://openalex.org/W2360518820","https://openalex.org/W1965618767","https://openalex.org/W2365334607","https://openalex.org/W2380224088","https://openalex.org/W2369663566"],"abstract_inverted_index":{"Over":[0],"The":[1],"Last":[2],"decade,":[3],"new":[4],"software":[5],"processes":[6],"have":[7],"appeared":[8],"that":[9],"emphasize":[10],"collaboration":[11,24,36],"among":[12],"people":[13],"involved":[14],"in":[15],"creating":[16],"successful":[17],"software.":[18],"For":[19],"example,":[20],"agile":[21],"methods":[22],"stress":[23],"between":[25,37],"development":[26,38],"teams":[27,39],"and":[28,32,40],"business":[29],"clients,":[30],"1":[31],"DevOps":[33],"emphasizes":[34],"better":[35],"deployment":[41],"teams.":[42]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}