{"id":"https://openalex.org/W2614090132","doi":"https://doi.org/10.1109/mnet.2010.5430137","title":"Improving quality of experience for network services [Guest Editorial","display_name":"Improving quality of experience for network services [Guest Editorial","publication_year":2010,"publication_date":"2010-03-01","ids":{"openalex":"https://openalex.org/W2614090132","doi":"https://doi.org/10.1109/mnet.2010.5430137","mag":"2614090132"},"language":"en","primary_location":{"id":"doi:10.1109/mnet.2010.5430137","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mnet.2010.5430137","pdf_url":null,"source":{"id":"https://openalex.org/S186584794","display_name":"IEEE Network","issn_l":"0890-8044","issn":["0890-8044","1558-156X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Network","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041147496","display_name":"Jahan Hassan","orcid":"https://orcid.org/0000-0002-0939-2106"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Jahan Hassan","raw_affiliation_strings":["IBM Corporation, Armonk, NY"],"affiliations":[{"raw_affiliation_string":"IBM Corporation, Armonk, NY","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050881965","display_name":"Sajal K. Das","orcid":"https://orcid.org/0000-0002-9471-0868"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sajal Das","raw_affiliation_strings":["IBM Corporation, Armonk, NY"],"affiliations":[{"raw_affiliation_string":"IBM Corporation, Armonk, NY","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060359558","display_name":"Mahbub Hassan","orcid":"https://orcid.org/0000-0002-3417-8590"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mahbub Hassan","raw_affiliation_strings":["IBM Corporation, Armonk, NY"],"affiliations":[{"raw_affiliation_string":"IBM Corporation, Armonk, NY","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055515045","display_name":"Chatschik Bisdikian","orcid":null},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Chatschik Bisdikian","raw_affiliation_strings":["IBM Corporation, Armonk, NY"],"affiliations":[{"raw_affiliation_string":"IBM Corporation, Armonk, NY","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064472958","display_name":"David Soldani","orcid":"https://orcid.org/0000-0001-9677-5545"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David Soldani","raw_affiliation_strings":["IBM Corporation, Armonk, NY"],"affiliations":[{"raw_affiliation_string":"IBM Corporation, Armonk, NY","institution_ids":["https://openalex.org/I1341412227"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5041147496"],"corresponding_institution_ids":["https://openalex.org/I1341412227"],"apc_list":null,"apc_paid":null,"fwci":2.3345,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.90970197,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"24","issue":"2","first_page":"4","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9014000296592712,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9014000296592712,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/iptv","display_name":"IPTV","score":0.8363733291625977},{"id":"https://openalex.org/keywords/voice-over-ip","display_name":"Voice over IP","score":0.7663144469261169},{"id":"https://openalex.org/keywords/quality-of-experience","display_name":"Quality of experience","score":0.6581379771232605},{"id":"https://openalex.org/keywords/revenue","display_name":"Revenue","score":0.6280848979949951},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.6254376769065857},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5972392559051514},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.588721513748169},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.5284602046012878},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.5215832591056824},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.49463483691215515},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4925328195095062},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4719012379646301},{"id":"https://openalex.org/keywords/customer-service-assurance","display_name":"Customer Service Assurance","score":0.4265298843383789},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3040846586227417},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.2055579125881195},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.1942388117313385},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.14132815599441528}],"concepts":[{"id":"https://openalex.org/C2776855496","wikidata":"https://www.wikidata.org/wiki/Q177518","display_name":"IPTV","level":2,"score":0.8363733291625977},{"id":"https://openalex.org/C171246234","wikidata":"https://www.wikidata.org/wiki/Q81945","display_name":"Voice over IP","level":3,"score":0.7663144469261169},{"id":"https://openalex.org/C2779333187","wikidata":"https://www.wikidata.org/wiki/Q3132648","display_name":"Quality of experience","level":3,"score":0.6581379771232605},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.6280848979949951},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.6254376769065857},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5972392559051514},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.588721513748169},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.5284602046012878},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.5215832591056824},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.49463483691215515},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4925328195095062},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4719012379646301},{"id":"https://openalex.org/C61974975","wikidata":"https://www.wikidata.org/wiki/Q5196436","display_name":"Customer Service Assurance","level":5,"score":0.4265298843383789},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3040846586227417},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.2055579125881195},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.1942388117313385},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.14132815599441528},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/mnet.2010.5430137","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mnet.2010.5430137","pdf_url":null,"source":{"id":"https://openalex.org/S186584794","display_name":"IEEE Network","issn_l":"0890-8044","issn":["0890-8044","1558-156X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Network","raw_type":"journal-article"},{"id":"pmh:oai:acquire.cqu.edu.au:cqu:17170","is_oa":false,"landing_page_url":"http://hdl.cqu.edu.au/10018/1255452","pdf_url":null,"source":{"id":"https://openalex.org/S4306400635","display_name":"Acquire (CQUniversity)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I74899385","host_organization_name":"Central Queensland University","host_organization_lineage":["https://openalex.org/I74899385"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Hassan, JA, Das, SK, Hassan, M, Bisdikian, C, Soldani, D, (2010). Improving quality of experience for network services [Guest editiorial]. IEEE Network, Vol. 24, No. 2,  p. 4-6 http://dx.doi.org/10.1109/MNET.2010.5430137","raw_type":"journal article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.4099999964237213,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2772289118","https://openalex.org/W2775175000","https://openalex.org/W2558980543","https://openalex.org/W2354113885","https://openalex.org/W2136238146","https://openalex.org/W2269355511","https://openalex.org/W2068552192","https://openalex.org/W2111755990","https://openalex.org/W2061872660","https://openalex.org/W2032579314"],"abstract_inverted_index":{"In":[0],"pursuit":[1],"of":[2,39,54],"new":[3,15],"revenue":[4],"opportunities":[5],"and":[6,29],"improving":[7,36],"market":[8],"competitiveness,":[9],"network":[10],"service":[11,68],"providers":[12,69],"are":[13],"offering":[14],"value-added":[16],"services,":[17],"such":[18],"as":[19,43,51,60,62],"voice":[20],"over":[21],"IP":[22],"(VoIP),":[23],"video":[24],"on":[25],"demand":[26],"(VoD),":[27],"IPTV,":[28],"so":[30],"on.":[31],"With":[32],"the":[33,37,40,46,52,67,75],"increased":[34],"competition,":[35],"quality":[38,53],"offered":[41],"services":[42],"perceived":[44],"by":[45],"users,":[47],"commonly":[48],"referred":[49],"to":[50,66,73],"experience":[55],"(QoE),":[56],"becomes":[57],"very":[58],"important":[59],"well":[61],"a":[63,71],"significant":[64],"challenge":[65],"with":[70],"goal":[72],"minimize":[74],"customer":[76],"churn":[77],"yet":[78],"maintaining":[79],"their":[80],"competitive":[81],"edge.":[82]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}