{"id":"https://openalex.org/W1964079308","doi":"https://doi.org/10.1109/mitp.2004.1265537","title":"Profiting from business process outsourcing","display_name":"Profiting from business process outsourcing","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W1964079308","doi":"https://doi.org/10.1109/mitp.2004.1265537","mag":"1964079308"},"language":"en","primary_location":{"id":"doi:10.1109/mitp.2004.1265537","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mitp.2004.1265537","pdf_url":null,"source":{"id":"https://openalex.org/S86192639","display_name":"IT Professional","issn_l":"1520-9202","issn":["1520-9202","1941-045X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320439","host_organization_name":"IEEE Computer Society","host_organization_lineage":["https://openalex.org/P4310320439","https://openalex.org/P4310319808"],"host_organization_lineage_names":["IEEE Computer Society","Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IT Professional","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059276877","display_name":"S. Namasivayam","orcid":null},"institutions":[{"id":"https://openalex.org/I61152923","display_name":"Cabot (United States)","ror":"https://ror.org/00ag9jk61","country_code":"US","type":"company","lineage":["https://openalex.org/I61152923"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"S. Namasivayam","raw_affiliation_strings":["Healthcare Payer BPO Services, Vision Healthsource, Perot Systems Corporation, USA","Vision Healthsource, Perot Sytems Corp., Reston, VA, USA"],"affiliations":[{"raw_affiliation_string":"Healthcare Payer BPO Services, Vision Healthsource, Perot Systems Corporation, USA","institution_ids":["https://openalex.org/I61152923"]},{"raw_affiliation_string":"Vision Healthsource, Perot Sytems Corp., Reston, VA, USA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5059276877"],"corresponding_institution_ids":["https://openalex.org/I61152923"],"apc_list":null,"apc_paid":null,"fwci":3.7698,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.92554003,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"6","issue":"1","first_page":"12","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9638000130653381,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/offshoring","display_name":"Offshoring","score":0.690894603729248},{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.6720666885375977},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6555685997009277},{"id":"https://openalex.org/keywords/knowledge-process-outsourcing","display_name":"Knowledge process outsourcing","score":0.578586995601654},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5528752207756042},{"id":"https://openalex.org/keywords/profitability-index","display_name":"Profitability index","score":0.5378106832504272},{"id":"https://openalex.org/keywords/offshore-outsourcing","display_name":"Offshore outsourcing","score":0.5270445942878723},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5266009569168091},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.47732171416282654},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4725717604160309},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.4453844428062439},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4298053979873657},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4218478798866272},{"id":"https://openalex.org/keywords/business-service-provider","display_name":"Business service provider","score":0.42035117745399475},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.4128147065639496},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.39472535252571106},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.21232309937477112},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.20251446962356567},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.1815253496170044},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.15497714281082153}],"concepts":[{"id":"https://openalex.org/C39302471","wikidata":"https://www.wikidata.org/wiki/Q9051832","display_name":"Offshoring","level":3,"score":0.690894603729248},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.6720666885375977},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6555685997009277},{"id":"https://openalex.org/C108474776","wikidata":"https://www.wikidata.org/wiki/Q2917279","display_name":"Knowledge process outsourcing","level":3,"score":0.578586995601654},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5528752207756042},{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.5378106832504272},{"id":"https://openalex.org/C2778330380","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Offshore outsourcing","level":4,"score":0.5270445942878723},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5266009569168091},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.47732171416282654},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4725717604160309},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.4453844428062439},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4298053979873657},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4218478798866272},{"id":"https://openalex.org/C1622189","wikidata":"https://www.wikidata.org/wiki/Q5001944","display_name":"Business service provider","level":5,"score":0.42035117745399475},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.4128147065639496},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.39472535252571106},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.21232309937477112},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.20251446962356567},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.1815253496170044},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.15497714281082153},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/mitp.2004.1265537","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mitp.2004.1265537","pdf_url":null,"source":{"id":"https://openalex.org/S86192639","display_name":"IT Professional","issn_l":"1520-9202","issn":["1520-9202","1941-045X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320439","host_organization_name":"IEEE Computer Society","host_organization_lineage":["https://openalex.org/P4310320439","https://openalex.org/P4310319808"],"host_organization_lineage_names":["IEEE Computer Society","Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IT Professional","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W1547638501"],"related_works":["https://openalex.org/W1990136783","https://openalex.org/W4385221767","https://openalex.org/W3192439422","https://openalex.org/W4308714414","https://openalex.org/W4250402505","https://openalex.org/W3199736176","https://openalex.org/W126584499","https://openalex.org/W2900469319","https://openalex.org/W2131417682","https://openalex.org/W2097551490"],"abstract_inverted_index":{"Companies":[0],"have":[1],"successfully":[2],"used":[3],"outsourcing":[4,47],"for":[5,77],"decades":[6],"to":[7,25,41,126],"generate":[8],"savings":[9,129],"and":[10,63,65,97,113,119,146,169,172],"allow":[11],"greater":[12],"focus":[13],"on":[14],"core":[15],"(essential)":[16],"business.":[17],"Outsourcing":[18],"traditionally":[19],"noncore":[20],"(nonessential)":[21],"yet":[22],"critical":[23],"functions":[24],"larger":[26],"service":[27,95,151,155],"providers":[28,156],"is":[29,83],"one":[30],"of":[31,67,92,107],"the":[32,36,71,93,104,142],"fastest-growing":[33],"changes":[34],"in":[35,124,136],"market":[37,51,73],"today.":[38],"We":[39],"refer":[40],"this":[42,55,108,137],"process":[43,46,111],"as":[44,159],"business":[45],"(BPO).":[48],"Two":[49],"significant":[50],"forces":[52],"are":[53],"driving":[54],"practice:":[56],"a":[57,160,173],"growing":[58],"low-cost":[59],"white-collar":[60],"labor":[61],"pool":[62],"automation":[64],"codification":[66],"best":[68],"practices.":[69],"Although":[70],"BPO":[72],"has":[74],"been":[75],"around":[76],"more":[78],"than":[79],"40":[80],"years,":[81],"it":[82],"only":[84],"now":[85],"reaching":[86],"many":[87],"companies'":[88],"radar":[89],"screens":[90],"because":[91],"better":[94],"levels":[96],"cost-savings":[98],"promise.":[99],"The":[100],"two":[101],"opportunities":[102],"behind":[103],"recent":[105],"growth":[106],"sector":[109],"-":[110,115],"modules":[112],"offshoring":[114],"show":[116,127],"enormous":[117],"promise,":[118],"companies":[120],"musty":[121],"use":[122],"them":[123],"conjunction":[125],"sustainable":[128],"and,":[130],"hence,":[131],"long-term":[132],"profitability.":[133],"Future":[134],"work":[135],"area":[138],"would":[139],"involve":[140],"understanding":[141],"definitions,":[143],"costs,":[144],"benefits,":[145],"risks":[147],"associated":[148],"with":[149],"various":[150],"delivery":[152,163,177],"models":[153],"that":[154,165],"deploy,":[157],"such":[158],"global":[161],"services":[162,176],"model":[164],"uses":[166],"on-site,":[167],"on-shore":[168],"offshore":[170,175],"locations":[171],"pure":[174],"model.":[178]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
