{"id":"https://openalex.org/W3023232494","doi":"https://doi.org/10.1109/mis.2020.2969533","title":"Crowd Intelligence: Conducting Asymmetric Impact-Performance Analysis Based on Online Reviews","display_name":"Crowd Intelligence: Conducting Asymmetric Impact-Performance Analysis Based on Online Reviews","publication_year":2020,"publication_date":"2020-03-01","ids":{"openalex":"https://openalex.org/W3023232494","doi":"https://doi.org/10.1109/mis.2020.2969533","mag":"3023232494"},"language":"en","primary_location":{"id":"doi:10.1109/mis.2020.2969533","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mis.2020.2969533","pdf_url":null,"source":{"id":"https://openalex.org/S114241109","display_name":"IEEE Intelligent Systems","issn_l":"1541-1672","issn":["1541-1672","1941-1294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Intelligent Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043138236","display_name":"Jian-Wu Bi","orcid":"https://orcid.org/0000-0003-2253-3492"},"institutions":[{"id":"https://openalex.org/I205237279","display_name":"Nankai University","ror":"https://ror.org/01y1kjr75","country_code":"CN","type":"education","lineage":["https://openalex.org/I205237279"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jian-Wu Bi","raw_affiliation_strings":["Nankai University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nankai University","institution_ids":["https://openalex.org/I205237279"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100355638","display_name":"Yang Liu","orcid":"https://orcid.org/0000-0001-5477-2186"},"institutions":[{"id":"https://openalex.org/I87182695","display_name":"Universidad del Noreste","ror":"https://ror.org/02ahky613","country_code":"MX","type":"education","lineage":["https://openalex.org/I87182695"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Yang Liu","raw_affiliation_strings":["Northeastern University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Northeastern University","institution_ids":["https://openalex.org/I87182695"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089603342","display_name":"Zhi\u2010Ping Fan","orcid":"https://orcid.org/0000-0001-6778-4637"},"institutions":[{"id":"https://openalex.org/I87182695","display_name":"Universidad del Noreste","ror":"https://ror.org/02ahky613","country_code":"MX","type":"education","lineage":["https://openalex.org/I87182695"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Zhi-Ping Fan","raw_affiliation_strings":["Northeastern University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Northeastern University","institution_ids":["https://openalex.org/I87182695"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.2667,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.88795904,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"35","issue":"2","first_page":"92","last_page":"98"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10841","display_name":"Economic and Environmental Valuation","score":0.9822999835014343,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9650999903678894,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8043906092643738},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5815321207046509},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.5272060036659241},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.09339269995689392}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8043906092643738},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5815321207046509},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.5272060036659241},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09339269995689392},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/mis.2020.2969533","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mis.2020.2969533","pdf_url":null,"source":{"id":"https://openalex.org/S114241109","display_name":"IEEE Intelligent Systems","issn_l":"1541-1672","issn":["1541-1672","1941-1294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Intelligent Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5099999904632568,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[{"id":"https://openalex.org/G2311391187","display_name":null,"funder_award_id":"B16009","funder_id":"https://openalex.org/F4320327912","funder_display_name":"Higher Education Discipline Innovation Project"},{"id":"https://openalex.org/G2468923438","display_name":null,"funder_award_id":"2019M661000","funder_id":"https://openalex.org/F4320321543","funder_display_name":"China Postdoctoral Science Foundation"},{"id":"https://openalex.org/G3282306501","display_name":null,"funder_award_id":"71971124","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G334295447","display_name":null,"funder_award_id":"N170605001","funder_id":"https://openalex.org/F4320335787","funder_display_name":"Fundamental Research Funds for the Central Universities"},{"id":"https://openalex.org/G703056677","display_name":"\u57fa\u4e8e\u5728\u7ebf\u8bc4\u8bba\u53ca\u76f8\u5173\u4fe1\u606f\u5206\u6790\u7684\u4ea7\u54c1\u9500\u91cf\u9884\u6d4b\u65b9\u6cd5\u53ca\u5176\u5e94\u7528\u7814\u7a76","funder_award_id":"71871049","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G8713882411","display_name":"\u9762\u5411\u591a\u89c6\u89d2\u51b3\u7b56\u652f\u6301\u7684\u57fa\u4e8e\u5728\u7ebf\u8bc4\u8bba\u7684\u7fa4\u4f53\u504f\u597d\u5206\u6790\u65b9\u6cd5\u7814\u7a76","funder_award_id":"71771043","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320321543","display_name":"China Postdoctoral Science Foundation","ror":"https://ror.org/0426zh255"},{"id":"https://openalex.org/F4320327912","display_name":"Higher Education Discipline Innovation Project","ror":null},{"id":"https://openalex.org/F4320335787","display_name":"Fundamental Research Funds for the Central Universities","ror":null}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W1987472903","https://openalex.org/W2062228572","https://openalex.org/W2115176622","https://openalex.org/W2116971494","https://openalex.org/W2306941105","https://openalex.org/W2786411768","https://openalex.org/W2788967885","https://openalex.org/W2893929634","https://openalex.org/W2910656009","https://openalex.org/W2912943867","https://openalex.org/W2921154353","https://openalex.org/W3122585423","https://openalex.org/W4250558122","https://openalex.org/W6748543919"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":{"Asymmetric":[0],"impact-performance":[1],"analysis":[2],"(AIPA)":[3],"is":[4,22,95],"an":[5],"effective":[6],"technique":[7],"for":[8,16,56,67,89,106],"understanding":[9],"customer":[10,29],"satisfaction":[11],"and":[12,18,38,78,112,117],"formulating":[13],"improvement":[14],"strategies":[15],"products":[17,116],"services.":[19],"Typically,":[20],"AIPA":[21,69,88,108],"conducted":[23],"based":[24,70],"on":[25,71],"data":[26,43,54],"obtained":[27],"from":[28],"surveys,":[30],"which":[31,50],"are":[32,51],"expensive":[33],"in":[34,93],"terms":[35],"of":[36,80,87],"time":[37,114],"money.":[39],"As":[40],"a":[41,52,65,84,90],"new":[42],"source,":[44],"online":[45,72,119],"reviews":[46,120],"have":[47],"many":[48],"advantages,":[49],"promising":[53],"source":[55],"conducting":[57,68,107],"AIPA.":[58],"To":[59,74],"this":[60,62],"end,":[61],"article":[63],"proposes":[64],"method":[66,99],"reviews.":[73],"illustrate":[75],"the":[76,81],"feasibility":[77],"validity":[79],"proposed":[82,98],"method,":[83],"case":[85],"study":[86],"five-star":[91],"hotel":[92],"Singapore":[94],"given.":[96],"The":[97],"can":[100,121],"provide":[101],"managers":[102],"one":[103],"more":[104],"choice":[105],"with":[109],"lower":[110],"cost":[111],"shorter":[113],"since":[115],"services":[118],"be":[122],"easily":[123],"collected.":[124]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}