{"id":"https://openalex.org/W2480944542","doi":"https://doi.org/10.1109/mipro.2016.7522234","title":"Implementing shared service center in telecom environment as more efficient and more cost effective business model","display_name":"Implementing shared service center in telecom environment as more efficient and more cost effective business model","publication_year":2016,"publication_date":"2016-05-01","ids":{"openalex":"https://openalex.org/W2480944542","doi":"https://doi.org/10.1109/mipro.2016.7522234","mag":"2480944542"},"language":"en","primary_location":{"id":"doi:10.1109/mipro.2016.7522234","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mipro.2016.7522234","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 39th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032450095","display_name":"T. \u017dili\u0107","orcid":null},"institutions":[{"id":"https://openalex.org/I2800195167","display_name":"Croatian Academic and Research Network","ror":"https://ror.org/010hs8e42","country_code":"HR","type":"other","lineage":["https://openalex.org/I2800195167"]}],"countries":["HR"],"is_corresponding":true,"raw_author_name":"T. Zilic","raw_affiliation_strings":["Hub Department, Hrvatski Telekom/IMS Shared Service Center, Zagreb, Croatia"],"affiliations":[{"raw_affiliation_string":"Hub Department, Hrvatski Telekom/IMS Shared Service Center, Zagreb, Croatia","institution_ids":["https://openalex.org/I2800195167"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035536913","display_name":"V. Cosic","orcid":null},"institutions":[{"id":"https://openalex.org/I2800195167","display_name":"Croatian Academic and Research Network","ror":"https://ror.org/010hs8e42","country_code":"HR","type":"other","lineage":["https://openalex.org/I2800195167"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"V. Cosic","raw_affiliation_strings":["Hub Department, Hrvatski Telekom/IMS Shared Service Center, Zagreb, Croatia"],"affiliations":[{"raw_affiliation_string":"Hub Department, Hrvatski Telekom/IMS Shared Service Center, Zagreb, Croatia","institution_ids":["https://openalex.org/I2800195167"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5032450095"],"corresponding_institution_ids":["https://openalex.org/I2800195167"],"apc_list":null,"apc_paid":null,"fwci":1.2247,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.86699177,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"7","issue":null,"first_page":"716","last_page":"719"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9646999835968018,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9646999835968018,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9203000068664551,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/enhanced-telecom-operations-map","display_name":"Enhanced Telecom Operations Map","score":0.703074038028717},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.6683830618858337},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.5813198089599609},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5809657573699951},{"id":"https://openalex.org/keywords/telecom-infrastructure-sharing","display_name":"Telecom infrastructure sharing","score":0.5548143982887268},{"id":"https://openalex.org/keywords/telecommunications-service","display_name":"Telecommunications service","score":0.5437324047088623},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5264012813568115},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.44543272256851196},{"id":"https://openalex.org/keywords/center","display_name":"Center (category theory)","score":0.4192659258842468},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.36966702342033386},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2493458390235901}],"concepts":[{"id":"https://openalex.org/C56961345","wikidata":"https://www.wikidata.org/wiki/Q122469","display_name":"Enhanced Telecom Operations Map","level":4,"score":0.703074038028717},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.6683830618858337},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.5813198089599609},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5809657573699951},{"id":"https://openalex.org/C131357253","wikidata":"https://www.wikidata.org/wiki/Q4426574","display_name":"Telecom infrastructure sharing","level":2,"score":0.5548143982887268},{"id":"https://openalex.org/C33271190","wikidata":"https://www.wikidata.org/wiki/Q3467747","display_name":"Telecommunications service","level":2,"score":0.5437324047088623},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5264012813568115},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44543272256851196},{"id":"https://openalex.org/C2779463800","wikidata":"https://www.wikidata.org/wiki/Q5062222","display_name":"Center (category theory)","level":2,"score":0.4192659258842468},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.36966702342033386},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2493458390235901},{"id":"https://openalex.org/C8010536","wikidata":"https://www.wikidata.org/wiki/Q160398","display_name":"Crystallography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/mipro.2016.7522234","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mipro.2016.7522234","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 39th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6000000238418579}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W113983400","https://openalex.org/W572416807","https://openalex.org/W2017306201","https://openalex.org/W2080477953","https://openalex.org/W2135758944","https://openalex.org/W2183124614","https://openalex.org/W6604752080","https://openalex.org/W6616353751","https://openalex.org/W6680159142","https://openalex.org/W6686110751"],"related_works":["https://openalex.org/W2998762678","https://openalex.org/W2263742720","https://openalex.org/W2037030729","https://openalex.org/W2104268851","https://openalex.org/W3204436576","https://openalex.org/W2167588532","https://openalex.org/W2393403168","https://openalex.org/W2392317553","https://openalex.org/W3014349771","https://openalex.org/W4327500120"],"abstract_inverted_index":{"Seeking":[0],"for":[1,14,82],"more":[2,5,62],"efficient":[3],"and":[4,60,105],"cost":[6],"effective":[7],"business":[8,38,86],"model":[9,127],"is":[10,31,70,78,120],"a":[11,71],"constant":[12],"issue":[13],"managers":[15],"in":[16,20,46,53,95],"IT":[17,99],"industry,":[18],"especially":[19],"companies":[21],"like":[22],"big":[23],"telecom":[24,51,76,132],"providers":[25,52],"that":[26],"are":[27],"incumbents.":[28],"This":[29],"paper":[30],"dealing":[32],"with":[33,128],"one":[34,47],"of":[35,41,48,90,125],"those":[36],"new":[37,85],"models,":[39],"implementation":[40,89],"Technology":[42,114],"Shared":[43,92,115],"Service":[44,93,116],"Center":[45,94],"the":[49,91,109,122],"biggest":[50],"Europe.":[54],"To":[55],"have":[56,64],"such":[57],"an":[58,79],"approach,":[59],"even":[61],"to":[63,84],"it":[65],"within":[66],"several":[67],"national":[68],"companies,":[69],"huge":[72],"organizational":[73,104],"change.":[74],"Advancing":[75],"technology":[77],"additional":[80],"motivation":[81],"moving":[83],"models.":[87],"Therefore,":[88],"telecom,":[96],"or":[97],"any":[98],"business,":[100],"could":[101],"be":[102],"both":[103],"technological":[106],"challenge.":[107],"Besides":[108],"challenges":[110],"faced":[111],"while":[112],"implementing":[113],"Centers,":[117],"this":[118,126],"document":[119],"describing":[121],"main":[123],"benefits":[124],"special":[129],"focus":[130],"on":[131],"environment.":[133]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}