{"id":"https://openalex.org/W2498880345","doi":"https://doi.org/10.1109/mipro.2016.7522198","title":"Big data analytics for communication service providers","display_name":"Big data analytics for communication service providers","publication_year":2016,"publication_date":"2016-05-01","ids":{"openalex":"https://openalex.org/W2498880345","doi":"https://doi.org/10.1109/mipro.2016.7522198","mag":"2498880345"},"language":"en","primary_location":{"id":"doi:10.1109/mipro.2016.7522198","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mipro.2016.7522198","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 39th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035005448","display_name":"Danijel Sipus","orcid":null},"institutions":[{"id":"https://openalex.org/I4210159398","display_name":"Ericsson (Croatia)","ror":"https://ror.org/04bsh3r03","country_code":"HR","type":"company","lineage":["https://openalex.org/I1306339040","https://openalex.org/I4210159398"]}],"countries":["HR"],"is_corresponding":true,"raw_author_name":"Danijel Sipus","raw_affiliation_strings":["Ericsson Nikola Tesla, Zagreb, Croatia"],"affiliations":[{"raw_affiliation_string":"Ericsson Nikola Tesla, Zagreb, Croatia","institution_ids":["https://openalex.org/I4210159398"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5035005448"],"corresponding_institution_ids":["https://openalex.org/I4210159398"],"apc_list":null,"apc_paid":null,"fwci":2.5928,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.91374235,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"513","last_page":"517"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9761999845504761,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9761999845504761,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9337999820709229,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/big-data","display_name":"Big data","score":0.6773297786712646},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6585215330123901},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.6468775272369385},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.5910516977310181},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.5506269335746765},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.5501103401184082},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.5205386877059937},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5053732991218567},{"id":"https://openalex.org/keywords/upload","display_name":"Upload","score":0.48963266611099243},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.4836176931858063},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.43746837973594666},{"id":"https://openalex.org/keywords/telecommunications-service","display_name":"Telecommunications service","score":0.4175720512866974},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.38556602597236633},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.3146314322948456},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2890758812427521},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.25669005513191223},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2360944151878357},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.20012089610099792},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.12844383716583252}],"concepts":[{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.6773297786712646},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6585215330123901},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.6468775272369385},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.5910516977310181},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.5506269335746765},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.5501103401184082},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.5205386877059937},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5053732991218567},{"id":"https://openalex.org/C71901391","wikidata":"https://www.wikidata.org/wiki/Q7126699","display_name":"Upload","level":2,"score":0.48963266611099243},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4836176931858063},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43746837973594666},{"id":"https://openalex.org/C33271190","wikidata":"https://www.wikidata.org/wiki/Q3467747","display_name":"Telecommunications service","level":2,"score":0.4175720512866974},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.38556602597236633},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.3146314322948456},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2890758812427521},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.25669005513191223},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2360944151878357},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20012089610099792},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.12844383716583252}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/mipro.2016.7522198","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mipro.2016.7522198","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 39th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2124748206","https://openalex.org/W1561149111","https://openalex.org/W2590792952","https://openalex.org/W229969764","https://openalex.org/W1983787324","https://openalex.org/W2096938671","https://openalex.org/W2357931527","https://openalex.org/W2301021012","https://openalex.org/W2120327804","https://openalex.org/W2142242608"],"abstract_inverted_index":{"Today,":[0],"processing":[1],"huge":[2],"amount":[3],"of":[4,39,47,119,153],"various":[5,8,131],"data":[6,20,30,112],"in":[7,49,109,114,122],"forms,":[9],"incremented":[10],"on":[11,83],"daily":[12],"basis":[13],"is":[14,24,43,76,104,150,170],"no":[15],"longer":[16,88],"challenge":[17,23],"for":[18,68,73],"big":[19,29,111],"systems.":[21],"The":[22,65,85,106],"to":[25,57,172],"get":[26,35],"insight":[27,137],"from":[28,130],"analytics":[31,113],"so":[32],"we":[33],"can":[34],"business":[36],"value":[37],"out":[38],"it.":[40],"Customer":[41],"experience":[42,72,103,121],"the":[44,157],"main":[45,66],"driver":[46],"changes":[48],"a":[50,100],"way":[51],"telecommunication":[52,74,115],"operators":[53,75],"are":[54,87],"providing":[55],"services":[56,116],"their":[58,179],"customers":[59],"and":[60,97,134,141,177],"perceiving":[61],"themselves":[62],"as":[63],"organization.":[64],"obstacle":[67],"delivering":[69],"good":[70],"customer":[71,81,89,102,120,147,158,174],"mainly":[77],"not":[78],"identifying":[79],"individual":[80],"problems":[82],"time.":[84],"results":[86],"service":[90],"response":[91],"periods,":[92],"badly":[93],"targeted":[94],"promotions,":[95],"campaigns,":[96],"services.":[98,183],"As":[99],"result":[101],"decreasing.":[105],"latest":[107],"discoveries":[108],"predictive":[110],"enable":[117],"predictions":[118],"real":[123],"time":[124],"by":[125],"correlating":[126],"numerous":[127],"parameters":[128],"gathered":[129],"network":[132],"elements":[133],"getting":[135],"better":[136],"into":[138],"customer's":[139],"activities":[140],"habits.":[142],"Using":[143],"holistic":[144],"approach":[145],"extended":[146],"session":[148],"record":[149],"created":[151],"regardless":[152],"provided":[154,182],"service,":[155],"whether":[156],"was":[159],"watching":[160],"video,":[161],"downloading":[162],"data,":[163],"or":[164],"having":[165],"internet":[166],"correspondence.":[167],"Today":[168],"it":[169],"possible":[171],"recognize":[173],"behavioral":[175],"patterns":[176],"evaluate":[178],"satisfaction":[180],"with":[181]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}